Performance Categories: Pprreeeettii Vviirrcchhaanndd Cchhhheeddaa ( (11221122009922@ @Ttccss..Ccoom M) )

Refresher Final Assessment https://g21.tcsion.com/OnlineAssessment/analysisReport.html?857@@90533@@2@@234131@...
Preeti Virchand Chheda (1212092@tcs.com)

Status : Pass
Assessment Date : 27-10-2023 12:09:12 (GMT+05:30)
Performance Level : High
36.00 40.00 32.00

Your Total Assessment Cut-Off marks
Score Score (Pass Marks)
90.00 H
Your Performance
Percentage Category
This report helps you to achieve your targets as per

below stated objectives:
Improve your conceptual understanding
Address specific areas of improvement personalized to you
Performance Categories
Based on the performance of the students, we have framed the following categories to place you in accordance with your performance
Performance Category Definitions
1 of 21 27-Oct-23, 12:55 PM
Excellent
Outstanding level of performance indicates that the candidate has done excellent work and mastered the concepts.
High
High level of performance indicates that the candidate has done above average work and mastered almost all the concepts.
Moderate
Acceptable level of performance indicates that the candidate has done average work and has mastered many of the concepts.
Low
Needs improvement in performance indicates that the candidate has done and mastered very few or none of the concepts.
Performance Criteria
PERFORMANCE CATEGORY RANGE
Excellent 91% to 100% of Max Marks
High 81% to 90% of Max Marks
Moderate 61% to 80% of Max Marks
Low Below 60% of Max Marks
Performance Category based on student marks
SECTION (GROUP) EXCELLENT HIGH MODERATE LOW
Refresher Assessment (Group 1) 36.40 and above 32.40 to 36.00 24.40 to 32.00 Below 24.00
Overall Score 36.40 and above 32.40 to 36.00 24.40 to 32.00 Below and equal to 24.00
Where do you stand?
SECTION (GROUP) SCORE PERFORMANCE CATEGORY
Refresher Assessment (Group 1) 36.00 / 40.00 H
Overall Score 36.00 / 40.00 H
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Recommendations and Suggestions

1. Based on your overall scores:
Your overall score falls in the H category. Please avoid misconceptions and maintain time properly.
2. Based on your section-wise performance:
You seem to be strong in Refresher Assessment. So it is suggested that you attempt Refresher Assessment section first
3. Some general suggestions to optimize your score:
The best performers plan and allocate equal time to each section.
Overall Performance Analysis

The below table shows section-wise analysis of marks scored by you, time spent by you, your percentage, your accuracy and number of correct, incorrect, unanswered and marked for review
questions.
MARKS TIME SPENT YOUR SECTION YOUR SECTION TOTAL MAX NO OF QUESTIONS MARKED
SECTION (GROUP) SCORED BY BY YOU (IN PERCENTAGE ACCURACY QUESTIONS QUESTIONS - TO ATTEMPTED CORRECT INCORRECT UNANSWERED
YOU MINS) ATTEMPT FOR REVIEW
Refresher
Assessment 36.00 23:32 90.00% 90.00% 40 40 40 36 4 0 0
(Group 1)
Total 36.00 23:32 90.00% 90.00% 40 40 40 36 4 0 0
Note:The percentage (%) and accuracy below the prescribed values (60 %) are shown in red color
Below pie-chart shows section-wise percentage of marks scored
Impact of Incorrect Responses

Below table provides the marks lost due to incorrect responses.
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Section-wise marks
SECTION(GROUP) NUMBER OF INCORRECT RESPONSES MARKS LOST DUE TO INCORRECT RESPONSES TOTAL SCORE IF INCORRECT RESPONSES WERE NOT MARKED
Refresher Assessment(grp1) 4 0 36
Overall 4 0 36.00
Refresher Assessment, 36
In order to attempt more accurately, consider the following suggestions while attempting the questions:
1. If you are not able to solve a question correctly or have doubts in your approach towards the solution, skip it for later.
2. Quickly revise the steps for avoiding calculation or casual mistakes.
3. Avoid guesswork.
Refresher Assessment
Time Management
Below table shows the time you spent in each section.
SECTION (GROUP) TIME SPENT BY YOU (IN MINS)
Refresher Assessment (Group 1) 23:32
Total time spent 23:32
Recommendations
1. It is essential for each aspirant to plan and schedule time for each section diligently. This is important to score well in each section and ultimately meet the cut-off.
2. This will also help you in attempting all the questions in each section and hence not missing the opportunity to score more.
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Response Change Pattern

Below table provides the number of times you have changed your responses while answering the test and also the nature of those response changes.
CORRECT TO INCORRECT TO INCORRECT TO CORRECT TO INCORRECT TO UNANSWERD TO UNANSWERD TO

SECTION(GROUP)
INCORRECT CORRECT INCORRECT UNANSWERED UNANSWERED CORRECT INCORRECT
Refresher Assessment
0 0 0 0 0 78 4
(Group 1)
Overall 0 0 0 0 0 78 4
It is suggested that guesswork should be avoided for any type of response changes. It has been observed that more often than not, guesswork leads to an incorrect response thereby inviting
negative marks which in turn has an adverse effect on the overall rank.
You must use your knowledge, observation and elimination skills to arrive at the correct answer.
Interpretation and Suggestions

1. Incorrect to incorrect response change:
You may need to work more on the concept level, in order to gain confidence.
2. Incorrect to correct response change:
At the first glance you were not very sure about the solution.
You must spend at least 1 minute per question and if you are not able to reach to the solution, you must revisit the question to enhance your score.
Perform this response change only when you are confident or have spotted a mistake in the solution of your first response.
3. Correct to incorrect response change:
You are not sure of the solution and have either applied a wrong concept or made a calculation mistake.
You need to practice more questions on the same concept.
4. Correct to unanswered response change:
You are not sure of the solution
You need to practice more questions on the same concept.
Perform this response change only when you are not confident of your solution.
You must try to spend at least 1 min before leaving it unanswered.
5. Incorrect to unanswered response change:
Your judgment of avoiding negative marks is right.
You must try to spend at least 1 min before leaving it unanswered.
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Overview: Refresher Assessment

The below table provides your marks in Refresher Assessment along with the average marks scored by the others (students who cleared this assessment) and the marks scored by the
topper.
MARKS SCORED BY YOU YOUR SECTION PERCENTAGE YOUR SECTION ACCURACY TIME SPENT BY YOU (IN MINS)
36.00 / 40.00 90.00% 90.00% 23:32
Note:The percentage (%) and accuracy below the prescribed values (60%) are shown in red color
Question wise Analysis
Correct, 36
Marked for Review, 0

UnAnswered, 0
InCorrect, 4
Correct InCorrect UnAnswered Marked for Review
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Performance Analysis: Refresher Assessment

1. The below table analyzes your performance at question level
2. It highlights conceptually strong and improvement areas within the section and areas that require reinforcement of concepts.
3. The accuracy of the response to each question and time spent are correlated and interpreted in terms of expert advice on preparedness level.
Question wise details

Please click on question to view detailed analysis
= Not Evaluated = Evaluated = Correct = Incorrect = Not Attempted = Marked for Review
= Answered = Correct Option = Your Option
Question Details
Q1. When Checker Functionality is not available in the core banking application and system design does not provide for any systemic checker activity
then manual Checker activity should be induced/introduced
Status : Correc t
Options :
1. FALSE
2. TRUE
Timespent (in sec): 15 Correct to Incorrect: 0 Incorrect to Correct: 0 Incorrect to Incorrect: 0 Correct to unanswered: 0 Incorrect to unanswered: 0 Unanswered to Correct: 1
Unanswered to Incorrect: 0 Comments: Y ou are on the right preparatio n tr ack on this topic.
Q2. Both Financial and Non-Financial Errors can have a drastic impact on Customer Relationship
Status : Correc t
Options :
1. TRUE
2. FALSE
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Q3. KPI stands for
Status : Correc t
Options :
1. Key Performance Indicator

2. Key Process Index
3. Key Process Inception
4. Key Project Index
Q4. If multiple legs of an activity or multiple activities of a process are handled by one person which may lead to a fraudulent
scenario is
Status : Correc t
Options :
1. Single Dominance
2. Single Touch
3. Toxic Entitlement
4. Excess Entitlement
Q5. Failure on accuracy may lead to the following (Select all that is applicable)
Status : Inco rrect
Options :
1. Regulatory impact(if any)

2. Financial Loss
3. Reputational Loss
4. None of these
5. Options 2 and 3
6. Options 1,2 and 3
Unanswered to Incorrect: 1 Comments: Y ou have mo st pro bably co mm itte d a numer ical or c onceptual m istake or yo u would have gue ssed the answer.
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Q6. While processing a transaction, when in doubt or when we are stuck in proceeding further, it is best to do the following
Status : Correc t
Options :
1. Refer to SOP or Change Request document

2. Check with TL (Team Leader) or Team Manager
3. Check with a Process SME (Subject Matter Expert)
Q7. When we come across any new scenario in the process, what are some of the actions to follow
Status : Correc t
Options :
1. Send Communication mailers to all on the new scenario received

2. Discuss it with process SME and TL
3. Every day we come across new scenarios and there is nothing specific that needs to be done
4. Re-check If it is part of the SOP
5. Bring this up in the daily huddle discussions
Q8. A control that is put in place in any process becomes Ineffective, If
Status : Correc t
Options :
1. Repeated errors occur in the process
2. Control step is not followed by associates
3. Associates do not understand the purpose of having the control activity
4. When errors don’t occur after placing the control
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Q9. Process Design and Control design should be in
Status : Inco rrect
Options :
1. Connection
2. Conjunction
3. Correlation
4. Co-operation
Q10. Process design issue or process gap refers to the
Status : Correc t
Options :
1. A shortcoming in the design of the system/application which may lead to operational issue
2. A shortcoming in the design of the process/ absence of control as part of the process design
3. An understanding issue in the process
4. Absence of comprehensive process document
Q11. How can Knowledge gap issues be addressed
Status : Correc t
Options :
1. Access to Approved SOP (Standard Operating Procedure) at Team member level
2. Perform Checks and Assessments to assess the Process Knowledge among all associates in the process
3. Calibration of transactions performed by associates
4. Regular review of Change Control Document
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Q12. Choose all the correct statements
Status : Correc t
Options :
1. Sanctions Screening Procedures must be documented and maintained up to-date

2. Positive matches and potential matches must be escalated immediately for guidance in accordance with established business escalation procedures
3. Support Client Compliance teams on sanctions related matters
4. The International Sanctions lists are changing all the time, make sure you have the correct mechanism in place to have the latest sanction data
5. Ensure the management and teams focused on screening understand the importance of this function
Q13. Wherever sample QC is performed in a process, sampling methodology and Accuracy tracking is defined in the following document
Status : Correc t
Options :
1. Quantity Check Plan
2. Quality Check Plan
Q14. It is not important that source request should be from an authenticated source, as confirmed in the SOP, if the request is received from client’s
end
Status : Correc t
Options :
1. FALSE
2. TRUE
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Q15. For one of the Capital Markets processes, updating the FX rates is done in the core banking application manually by the TCS
processing team. These fx rates are used by downstream applications to credit or debit current accounts maintained by capital
market customers who use this for trading purposes. Any incorrect processing could lead to impact in the way the interest rates are
calculated and interest component calculation or the current accounts. However we have very limited knowledge about this. This is a
single touch process. We will not be able to view the rates which were changed after processing. It is important to note that we have not
received any errors in this process for the last few years. If you are the checker of the process what are the control measures that are
required for this process. Please choose the appropriate ones
Status : Correc t
Options :
1. Live QC
2. Macro based processing
3. Audit trail report
4. Screenshot based processing
5. Screenshot based QC
6. Day 2 QC only
7. Email confirmation
Q16. In BFSI, The Checker is important in every process. If there is no Checker, the maker takes on the Checker’s role.
Status : Correc t
Options :
1. TRUE
2. FALSE
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Q17. What are some of the recommended ways to improve Quality Culture
Status : Correc t
Options :
1. Question the basics before approving any transaction

2. Ensure effectiveness of the Change Management Process
3. Ensure there are no SOP deviations
4. Ensure all team members are aware of the Responsibilities to the Client and to the Organization
Q18. Functions that provide independent Assurance to the Management
Status : Correc t
Options :
1. Third Line of Defense
2. Fourth Line of Defense
3. First Line of Defense
4. Second Line of Defense
Q19. As part of the Process Change Management, the following needs to be performed (select all that applies)
Status : Correc t
Options :
1. Error Analysis
2. Training
3. Assessment
4. Clear understanding about the Process Change
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Q20. I have been performing a role of a “Checker’ for 4 years and now I have recently moved to a new sub-process within my unit, since I am a checker
already, I can start taking up checker roles from day one of production
Status : Correc t
Options :
1. TRUE
2. FALSE
Q21. Reasons for error in operations may be due to the following reasons (select all that applies)
Status : Correc t
Options :
1. Lack of proper understanding of the process/procedures

2. Lack of concentration
3. Absence of required infrastructure like AC and canteen facilities
4. Overconfidence on self and the maker
Q22. Checkers are responsible for (Mark all that applies)
Status : Correc t
Options :
1. Support team leader in managing the process checklists and ensuring they are kept up to date
2. Responsible for ensuring defects are tracked in the defect tracker
3. Ensuring overall team performance is high
4. Responsible and accountable for ensuring process adherence by maker and self
14 of 21 27-Oct-23, 12:55 PM
Q23. When a process is a 6 eyes process, it means that
Status : Correc t
Options :
1. The process has a Maker and a Checker involved in validating a transaction

2. The process has a Maker and 2 Checkers involved in validating a transaction
Q24. Why it is very important to adhere to the Regulatory requirements (Select all that applies)
Status : Correc t
Options :
1. Huge penality
2. Reputational damage
3. Loss of Business license
Q25. Repetitive errors in the process are mainly due to the following
Status : Correc t
Options :
1. Knowledge gap issues

2. No proper Preventive control in place
3. Lack of Process Training by SME (Subject Matter Expert)
4. Lack of proper communication cascade among associates within the process
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Q26. It is a good practice to notify clients/customers on errors that were identified by us
Status : Correc t
Options :
1. TRUE
2. FALSE
Q27. Functions that own and manage Risk
Status : Correc t
Options :
1. Second Line of Defense
2. Third Line of Defense
3. Fourth Line of Defense
4. First Line of Defense
Q28. The Office of the Comptroller of the Currency (OCC) is a federal agency that oversees the execution of laws relating to national banks established
in
Status : Correc t
Options :
1. Canada
2. US
3. Russia
4. UK
16 of 21 27-Oct-23, 12:55 PM
Q29. Prior to implementation of any Change in process, we need to ensure the following
Status : Correc t
Options :
1. Process risk and consequences are gauged, discussed and consensus taken
2. Necessary stake holders are informed of the impending change
3. Change request is signed off by the customer
4. Associates are made aware of the Change
Q30. While performing Signature Verification for a customer, which of the following statements is correct
Status : Correc t
Options :
1. We need to validate signatories based on the POA/Board Resolution of the Parent Company
2. We need to validate signatories based on the POA/Board Resolution of the Customer who has submitted the letter
3. We can validate the signatories based on the previous requests/exceptions that we have accepted and processed
4. We can validate signatories based on the POA/Board Resolution of any Subsidiary Company coming under the same Parent Company
Q31. A systemic method performed to gauge if the Process understanding among Checkers are at the same level
Status : Inco rrect
Options :
1. Calibration
2. QC (Quality Check)
3. FPY (First Pass Yield)
4. FPA (First Pass Accuracy)
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Q32. Choose the Correct statement
Status : Correc t
Options :
1. Makers and Checkers form the most important factors of the transaction
2. Maker and Checker should have an independent view of the transaction
3. Both Maker and Checker are equally responsible for a transaction
4. Maker and Checker should work separately/independently for better Operational Control
Q33. An event where we recalled a transaction that was erroneously made, with zero net loss amount is a
Status : Inco rrect
Options :
1. Narrow Miss
2. Near Miss
3. Actual Loss
4. Potential Loss
Q34. Select the benefits of dual approval
Status : Correc t
Options :
1. Checker activity Protect the banks business
2. Checker activity enables Easy detection of internal fraud, payment scams, processing error
3. Checker Activity is a Second pair of eyes to identify incorrect or suspicious
4. Checker activity is an independent control of the transaction
5. Helps to avoid BCP cost and cost of investment spent on information security
6. Helps to increase the revenue of the ban
18 of 21 27-Oct-23, 12:55 PM
Q35. IQMS stands for
Status : Correc t
Options :
1. Integrated Quality Management System

2. Integrated Quantity Management System
3. Integrated Quality Managerial System
4. Integrated Quantity Managerial System
Q36. Choose the True statement
Status : Correc t
Options :
1. Only Checkers need to develop a “Zero tolerance to Errors” spirit
2. Only Makers need to develop a “Zero tolerance to Errors” spirit
3. Only associates performing Managerial roles need to develop a “Zero tolerance to Errors” spirit
4. Every associate in TCS should develop a “Zero tolerance to Errors” spirit
Q37. When an EFMA needs to be raised
Status : Correc t
Options :
1. Whenever there are any process changes in the unit

2. Whenever there is change in people
3. Whenever there is low volume in the unit
4. Whenever there is an error, any risk event or any operational issues in the unit
19 of 21 27-Oct-23, 12:55 PM
Q38. It is nearing processing cut off and there are Outward transfers and book entries in the queue. Outward transfers are to be prioritized and hence
while authorizing any internal transfers/book to book entries, validating fields like, Amount, currency, value date, FX rate, debit and credit account
numbers, need not be checked thoroughly, as it can save considerable amount of time
Status : Correc t
Options :
1. TRUE
2. FALSE
Q39. What are some of the error analysis methodologies ? ( Choose all that applies )
Status : Correc t
Options :
1. 5 WHY Analysis
2. FMEA (Failure Modes and Effects Analysis)
3. Pareto Analysis
4. Fishbone or Ishikawa Methodology
5. EFMA (Events for Management Attention)
Q40. A quarterly exercise performed in order to test the effectiveness & existence of the controls is
Status : Correc t
Options :
1. MCA
2. RCSA
3. QSA
4. CSA
20 of 21 27-Oct-23, 12:55 PM
Your Response Change Pattern: Refresher Assessment

The below table provides the number of times you have changed your responses to the Refresher Assessment questions and also the nature of those response changes.
CORRECT TO INCORRECT INCORRECT TO CORRECT INCORRECT TO INCORRECT CORRECT TO UNANSWERED INCORRECT TO UNANSWERED UNANSWERD TO CORRECT UNANSWERD TO INCORRECT
0 0 0 0 0 78 4
21 of 21 27-Oct-23, 12:55 PM

Performance Categories: Pprreeeettii Vviirrcchhaanndd Cchhhheeddaa ( (11221122009922@ @Ttccss..Ccoom M) )

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Refresher Final Assessment https://g21.tcsion.com/OnlineAssessment/analysisReport.html?857@@90533@@2@@234131@...

Preeti Virchand Chheda (1212092@tcs.com)

36.00 40.00 32.00

This report helps you to achieve your targets as per

Performance Category Deﬁnitions

PERFORMANCE CATEGORY RANGE

Excellent 91% to 100% of Max Marks

High 81% to 90% of Max Marks

Moderate 61% to 80% of Max Marks

Low Below 60% of Max Marks

Performance Category based on student marks

SECTION (GROUP) EXCELLENT HIGH MODERATE LOW

Where do you stand?

SECTION (GROUP) SCORE PERFORMANCE CATEGORY

Refresher Assessment (Group 1) 36.00 / 40.00 H

Overall Score 36.00 / 40.00 H

Recommendations and Suggestions

Overall Performance Analysis

Assessment 36.00 23:32 90.00% 90.00% 40 40 40 36 4 0 0

Total 36.00 23:32 90.00% 90.00% 40 40 40 36 4 0 0

Below pie-chart shows section-wise percentage of marks scored

Impact of Incorrect Responses

SECTION (GROUP) TIME SPENT BY YOU (IN MINS)

Refresher Assessment (Group 1) 23:32

Total time spent 23:32

Response Change Pattern

CORRECT TO INCORRECT TO INCORRECT TO CORRECT TO INCORRECT TO UNANSWERD TO UNANSWERD TO

Interpretation and Suggestions

Overview: Refresher Assessment

36.00 / 40.00 90.00% 90.00% 23:32

Question wise Analysis

Marked for Review, 0

Correct InCorrect UnAnswered Marked for Review

Performance Analysis: Refresher Assessment

Question wise details

Q3. KPI stands for

1. Key Performance Indicator

Status : Inco rrect

1. Regulatory impact(if any)

1. Refer to SOP or Change Request document

1. Send Communication mailers to all on the new scenario received

Q8. A control that is put in place in any process becomes Ineﬀective, If

Q9. Process Design and Control design should be in

Status : Inco rrect

Q10. Process design issue or process gap refers to the

Q11. How can Knowledge gap issues be addressed

Q12. Choose all the correct statements

1. Sanctions Screening Procedures must be documented and maintained up to-date

1. Question the basics before approving any transaction

Q18. Functions that provide independent Assurance to the Management

1. Lack of proper understanding of the process/procedures

Q22. Checkers are responsible for (Mark all that applies)

Q23. When a process is a 6 eyes process, it means that

1. The process has a Maker and a Checker involved in validating a transaction

1. Knowledge gap issues

Q26. It is a good practice to notify clients/customers on errors that were identiﬁed by us

Q27. Functions that own and manage Risk

Status : Inco rrect

Q32. Choose the Correct statement

Status : Inco rrect

Q34. Select the beneﬁts of dual approval

Q35. IQMS stands for

1. Integrated Quality Management System