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Tanishq case study


Witali Chwdhury
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Jan. 6, 2015 • 10 likes • 8,040 views

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Tanishq case study


1. By mitalee chowdhury Maitregi vishwanathan Aviva noronha
Atul mathews
2. Titan industries Incorporated in 1984 Joint venture
between tata group and TIDCO QUARTZ watches was a global
standard. Repositioned titan as not just a timepiece but as
gi!s, accessories & fashion. Brands in the portfolio : sonata,
fast track, nebula.
3. Sonata – lower end brand
4. young a!luent market
5. Nebula- high end Target: Upper middle class
6. Two failures 1. International expansion in early 90’s • Pricing
pressure • High frequency of new product introductions •
Demanding customers needed ordered serviced at short notice •
Presence of low cost hongkong based competitor
7. 2. Introduction of jewellery watches under a new brand
tanishq. Positioned it as a jewellery that tells time Target
market : income of more than 1lakh High snob value, ego
satisfier • Design problem : heavy, appeared clunky & high price
8. Jewellery in india • Gold jewellery market :60000 crores
annually • Considered streedhan – womans wealth • Indian
wedding has 2 bangles , necklace, earings, a ring, nosepin. •
Investment of $2550 ; per capita income $350 • Dhanteres-
biggest gold buying day. • no national competitor but local
bigger than tanishq
9. • 25000 family owned independent jewellers • Buyers : men,
target : woman • Jewellers : Retail stockists • Inventory owned by
vendors • Design ordered by jewellers • Karigars ( cra!smen)
controlled by vendors • Received rs 30 per gram of gold • Long
standing relationships
10. Move from watches to jewellery • 1996:manufacture
&marketpreciousstudded jewelleryundertanishq. •
Indianmarketwasbasedon22-karatgold. •
Studdedgoldjewellerywasbasedon18-karatgold •
Asfirstnationaljewellerybrandchallenges: i. Establishitself as
di"erentiated jeweller ii. Paradigmshi!inusage&attitude,
educate customers
Positioneditselfas“adornmentofbothbody&mind”
Westerninstyle&design
11. • Injuly1996,1stboutiqueinchennai • Advertising
campaginsfocusedoncreatingdesirability
&boutiqueswereaspreciousastanishqjewellery. •
Createmystery&intrigue aroundthebrand setback
Consumerswerestuckon22karatgold
Boutiqueswere5starhotel:intimidating &ltdinventory
Toowesternelicited:NOTFORMEreaction.
12. Repositioning tanishq : a gem of an oppertunity. • June 1997
,piloted o"ering of 22 karat • 400 designs + 1000 18 karat
diamond studded • Focused on traditional design to counter
perception • Inuagral o"er promoted to increase walk ins &
purchases • Focused on jewellery for adornment not investment
13. • Brandwasforlookinggood,feelinggoodunlike
weddingjewellery • Salesrosetors.24croresbyapril1998bt
mainstreambuyereluded •
Changeofpaceproductnotmainstream •
In1999renewedpush,includedindianinspired designs •
couldnottaptheweddingmarket • Tanishqdi"erentiation
wasbasedonpurity& quality
14. • Pionereedkaratmeter • Adsreinforcedquality, highlighted
manufacturing process,invokedtatatradition o!rust •
5000womenchecked;60%foundunderkaratage •
By2000,hadhitRs.100croremark. •
Newchallenges:markup15%to25%incontrastto 5%to15% •
Localjewellerswereovercharging.
15. Exhibit 7 & 8
16. • Through1999-2001spelledtrouble •
Shi"edtobelowthelinepromotions. •
Ran360launchesatthestores •
Perceivedas“exclusive&outofreach” •
“grand,historicaldesigns&latestbutlimitedrange” •
“modern,sophisticated,elegant&artistic” •
Consumersreliedontheirlongstandingrelations •
O"eredtotestjewelery
17. • By 2001 sales reached Rs.166 crores • But struggled to
maintain local brand presence.
18. A changing of the guard • A karigar park was set up • Quick
delivery, flexibility,reduced lead times & logistics cost •
Continued to o"er designs for wedding market, karatmeter
service & exchange schemes, running promotions. •
Consumption habits changed • A story was attached to each
collection e.g. Aria • In 2002, diva launched o"ering pearls &
diamonds
19. • Perception of “not for me” • Target customer – woman • Brand
awareness was high but translation to visits was low • Perceived
as too expensive, unapproachable, with a low width and depth
of product o"erings • 2004 – titan underwent a brand valuation
exercise
20. 2003 – high-end collection
21. • Daytimes , a diamond based collection to reposition diamonds
as a"ordable, casual, young & contemporary. • Colors, aimed to
correct the perception that Tanishq only had modern designs •
Aarka high fashion 22-karat gold collection to position tanishq’s
design & image leadership • Aamra a collection of studded
jewellery to tackle its unapproachable image
22. • Associated with high profile fashion events Femina Miss India,
apsara film awards, Milan fashion week • Sales exceeded Rs. 550
core target • In October 2005, segmented the market into 5
psychographic segments • Confidentmatriarch, sanction
speaker,thebalancer, theindividualist, uninvolvedconformist
23. 37% 30% 20% 5% 8% confident matriarch sanction seeker
balancer individualist uninvolved
conformist
24. • Confident matriarch: - 37% of the market - woman in the age
group mid 30’s or older - open to new ideas - confidence to
adapt and to adopt cange • Sanction Seeker: - 30% of the market
- spread across all ages and life stages - most widespread
segments in small towns
25. • Balancer: - 20% of the market - younger woman married or
unmarried - drawn to the modernity of designs • Individualist: -
5% of the market - upper class working women, primarily in
urban centers - strongly identified with being “modern”
26. • Uninvolved conformist: - 8% of the market share - similar to
the sanction seeker
27. • Positioneditselfasprogressiveindianbrandthat
combinedtradition &heritage •
Tanishqdesignedjeweleryforthefilmpaheli. • In2005,advertising
customized regionallyinthe locallanguage •
By2006,ithad80stores;designsweretraditional indianpatterns
28. The GoldPlus Proposal • The semi-urban/rural market was
36000 crores • Leverage supply chain capabilities & compete on
price • Erode & ratlam • Goldplus ads “ girl next door look” •
Goldplus customers lived in small town & wore jewlery in
weddings & festivals
29. • Marketing expenses were 50lakhs • Erode store had sales of 10
crores • Ratlam hit 3 crores
30. The dilemma •
Multibrandstrategywontworkinjewellerymarket •
Goldpluspositioning wasbasedontatasname •
Couldcannablisetanishqssales • Goldpluspermitting
pricenegotitation complicated matter •
Tanishqwasabrandtochargepremiumprice • Government passed
excise duty on branded jewellery
31. • Goldplus was positioned to serve gold wedding jewellery
market in smaller cities • Both had positive results • Should
tanishq or goldplus pursue gold wedding jewellery market in
smaller cities & rural locations.??????
32. • The decision would impact the goal to reach a billion dollar
sale by 2010 (5000 cr)

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