Pearson LCCI

Wednesday 3 April 2019

Time: 2 hours Paper Reference ASE1041

English for Business

Level 1
Please check the examination details above before entering your candidate information

Candidate name

Centre Code Candidate Number

Candidate ID Number
Number of additional sheets
handed in

You do not need any other materials.

Instructions
•• Do not open this examination paper until you are told to do so by the supervisor.
Use black/blue ink or ball-point pen.
•• Ensure your answers are written clearly.
Fill in the boxes at the top of this page with your candidate name and number, centre
code and your candidate ID number.
•• Write your answers in the spaces provided on the question paper.
If you need more space, use the additional sheets provided. Write your name,
candidate number and question number on each sheet and attach them to the inside
of your examination paper. State the number of additional sheets attached on the
front of your examination paper.
•• When you finish, cross through any rough notes and preparatory work.
Answer all questions. QUESTION EXAMINER’S
No USE ONLY
Information
•• The total mark for this paper is 100.
There are four questions in this question paper.
1

• The marks for each question are shown in brackets

– use this as a guide as to how much time to spend on each question.
2

•• There is credit for correct spelling, punctuation and grammar.

You may use an English or bilingual dictionary.
3

Advice TOTAL
•• Read each question carefully before you start to answer it.
Check your answers carefully if you have time at the end. Turn over

*P63016A0112*
P63016A
©2019 Pearson Education Ltd.

1/1/1/1/1/1
 Answer ALL questions.
1 Situation
You are the Human Resources Manager at a hotel. The hotel has many guests from
other countries and you think your staff should be able to speak more languages. You
have heard about a local language school that offers classes for hotel staff and you
want to find out more information.
Task
Write a letter to Mrs Jones, the Language School Manager, to ask about the classes
the school offers. Write about two hotel staff who need to learn another language.
Give their jobs, the languages they need to learn and why. Ask about the cost and
location of classes and who the teachers are.
Hotel address: First Hotel, Station Street, Brighton BN1 6AB
Language school address: Top Lingua, Main Road, Brighton BN2 7BC
Write your letter of between 150 and 200 words in the space below.
(30)

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2
*P63016A0212*
 You may continue writing your letter below.

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(Total for Question 1 = 30 marks)

*P63016A0312*
3
Turn over
2 Situation
You are going to start travelling to other countries for your job and you have been
reading websites about friendly cities.
Task
Read the article below which is from a website entitled ‘The friendliest people in
the world’ and then decide whether the statements on the opposite page are TRUE
or FALSE. Then write only the words or phrases from the passage which support your
answer. Do not write more than six support words for each answer. You will lose
marks if you write more.
Answers are usually in two parts. You may need to look in different parts of the
passage to find the support words you need.
Each answer is worth three marks.
(30)

The friendliest people in the world

If you have travelled abroad you will know that some places are friendlier than others.
Of course this doesn’t mean that the other places are unfriendly, but in the friendly
places it’s easy to talk to locals.
Let’s take a look at some differences in Swedish, American and British culture.
Countries such as Sweden are often at the top of friendliness charts, with Gothenburg
and Stockholm being the top cities. However, American cities such as Chicago and
Boston are not very far behind.
According to one newspaper, local people in ‘friendly’ places enjoy meeting with
friends and also talking to strangers. They use social media very often, perhaps to
arrange to socialise with friends, but also to take an interest in what is happening in
their local area.
Studies into friendliness look at how often people meet their friends and how open
they are to talking to people they don’t know. But does this tell us everything about
friendliness? In some other cultures, people are more reserved at first but once they
know and trust you they can be very friendly too. In the UK, for example, 85 per cent
of people say they prefer to meet up with people they already know.
You don’t have to be an outgoing person to visit the friendly cities! Everyone is sure
to get a warm welcome.
We are very interested in knowing about your own experiences. Do you know any
friendly places that we have not mentioned here? What about your own city? Do
people enjoy talking to strangers and socialising with them?
Please answer the survey below. We will publish the results next month!

4
*P63016A0412*
Example: If you have travelled to other countries you know that some places are
more welcoming than others.

TRUE abroad friendly

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(a) A magazine article said that foreign people are very friendly in some places.

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(b) Studies say that people who are more welcoming often want to know about local
events.

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(c) Friendly people enjoy using electronic ways to plan their meetings.

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(d) In some countries people are not outgoing and prefer to know people well before
they are open with them.

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(e) The article says that over 90 per cent of British people like meeting up with
strangers.

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(f ) American cities are the second-most friendly places.

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(g) Visitors will get the best greeting in Swedish cities.

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(h) The article says it’s difficult to talk to local people in small American towns.

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(i) The article says that friendly people enjoy having fun with new people.

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(j) The writer asks the reader to send an email giving his or her opinions.

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(Total for Question 2 = 30 marks)

*P63016A0512*
5
Turn over
3 Situation
You own a small company and you are looking for a new office.
Task
Study the information in the table opposite headed ‘New office options’ and answer
the questions below. Write your answers as ONE word, name or figure. You will
lose marks for unnecessary information.
Each answer is worth one mark.
(20)

(a) Which office option is the most expensive?

(b) Is the oldest office in the city centre?

(c) Do all offices have bus stops nearby?

(d) Which option does not have any offices available?

(e) Where is the newest office?

(f ) Is it cheaper to have an office in the suburbs or in the business park?

(g) How many offices have meeting rooms?

(h) How many offices have facilities for staff to make their own food?

(i) Does the office with expensive parking cost the most per month?

(j) How many offices are available at the cheapest option?

(k) Are all the office buildings less than 20 years old?

(l) How much per month is an office for two people in the suburbs?

(m) Are offices in the suburbs always cheaper than offices in the city centre?

(n) Does the business park office have a car park?

(o) Which office option mentions drinks you do not have to pay for?

(p) Does the oldest building have any offices available?

(q) Do all city centre offices have bike racks?

(r) Does the business park office have facilities for staff who cycle to work?

(s) Which office option would be good for staff who do not eat meat?

(t) Is it easy to leave your car at option 4?

6
*P63016A0612*
 New office options

Cost
Number (per
Office Travel facilities Age of
Location of offices person Special facilities
option nearby building
available per
month)
Bike racks
Bus stop
1 City centre 1 £600 25 years Lift
Tram stop
Gym
Bus stop Vegetarian café
2 Business centre 3 £250 5 years
Free car park Meeting rooms
Water coolers
Bus stop
3 Suburbs 2 £200 20 years Meeting rooms
Cheap car park
Kitchen
Bus stop
Bike racks
4 City centre 0 £475 Tram stop 2 years
Kitchen
(No parking!)
Bus stop
Next to current Large meeting
Tram stop
5 office building 4 £350 30 years room
Expensive
in city centre Reception desk
parking
Free tea and
Bus stop
6 Countryside 8 £125 6 months coffee
Tram stop
Meeting rooms
Business park Café
Bus stop
7 (6 km from 12 £220 1 year Bike racks
Cheap car park
city) Security guard

(Total for Question 3 = 20 marks)

*P63016A0712*
7
Turn over
4 Situation
You work in the customer services department of a mobile phone company.
A customer has emailed about a problem.
Task
Using the information in the email below, complete the ‘Customer service record’
opposite.
Each answer is worth one mark.
(20)
To: custserv@myphone.com
From: isabelhaas@abc.co
Date: 13 March 2019
Subject: Problems with new phone
Dear Sir or Madam
I bought a new mobile phone from your company at Manchester Airport on 6 March
but I’m having a few problems. I need some help because I don’t know how my
phone works!
I visited my local store in Birmingham this morning but there was only one member
of staff there and she wasn’t very helpful. She told me to speak to the manager (Mr
Williams) but he is on holiday until Monday.
I want to read and send email on the phone but the phone does not accept my
username and password. What should I do? I also have a problem using the alarm.
Every day it wakes me up at 3.24 am! Please can someone help me set the alarm to
the correct time?
I need help too with the messaging system. Please tell me how to send and receive
messages. I want to be able to write to my family.
I also have a problem with registering my phone on your website. It does not accept
my phone’s serial number (L345013) because it says that there should be 14 numbers.
I would like help with all of these problems. My phone was very expensive and I want
it to work. I have attached a copy of my receipt – number 237763 – for £565. I would
like to be able to use email, messages and all of the other functions of my phone. At
the moment the only thing I can do is make phone calls!
Please could you call me on the number below?
I look forward to hearing from you.
Isabel Haas (Miss)
(07903 882887)

8
*P63016A0812*
 Customer service record

Date of customer email: . . . . . . . . . . . . . . . . . . . . . .......................................................................................................

Customer title
Mr Mrs Miss Ms Other
(please circle )
Customer first . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .....................
Customer .................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
name: family name:
Serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .....................
Customer .................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
of phone: phone number:
When did Where did
customer buy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..................... customer buy .................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

the phone? the phone?

How much did
customer pay? £300–£399 £400–£499 £500–£599 £600+
(please circle)

Phone calls Email Messages Apps

What problems
does the Other problems:
customer
have? The local . . . . . . . . . . . . . . . ............................................... couldn’t .............................................................. her.
(please tick ✓ Using the . . . . . . . . . . . . . . ................................................
or give details)
Problems . . . . . . . . . . . . . . ................................................ on the website.

Local store town name: ..............................................................

Local store Name of Manager:

information ..............................................................
Has customer already
contacted their local store? ..............................................................

Would customer like to be contacted?

How should we contact the customer?

(Total for Question 4 = 20 marks)

TOTAL FOR PAPER = 100 MARKS

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