Scribd Logo
Upload

Welcome to Scribd!

  • Wi MR 13

    Uploaded by

    Jaydeep Pote
    7 views1 page
    This work instruction outlines the process for calculating a customer satisfaction index (CSI) on a yearly basis. It involves sending a customer satisfaction survey format (CSSF) to all customers, receiving the completed surveys, calculating the CSI, developing an action plan if targets are not met, discussing in management review meetings, addressing areas of dissatisfaction with customers, taking corrective actions, and resurveying customers the following year.

    Original Description:

    Original Title

    WI-MR-13

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This work instruction outlines the process for calculating a customer satisfaction index (CSI) on a yearly basis. It involves sending a customer satisfaction survey format (CSSF) to all customers, receiving the completed surveys, calculating the CSI, developing an action plan if targets are not met, discussing in management review meetings, addressing areas of dissatisfaction with customers, taking corrective actions, and resurveying customers the following year.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Wi MR 13

    Uploaded by

    Jaydeep Pote
    This work instruction outlines the process for calculating a customer satisfaction index (CSI) on a yearly basis. It involves sending a customer satisfaction survey format (CSSF) to all customers, receiving the completed surveys, calculating the CSI, developing an action plan if targets are not met, discussing in management review meetings, addressing areas of dissatisfaction with customers, taking corrective actions, and resurveying customers the following year.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    DOC. NO.

    : WI/MR/13
    DIAMOND TITLE: WORK INSTRUCTION FOR CUSTOMER
    INDUSTRIES SATISFACTION INDEX
    PG. NO. : 01 of 01

    SR. NO. PARAMETER DOC/REC NO.

    01 Yearly send the CSSF format to all customers. CSSF

    02 Receive these duly filled & signed CSSF from all customers.
    CSI
    03 Calculate the index in CSI format.

    CSI
    04 If the index shows variance against target, fill up action plan.

    05 Discuss it in MRM. MRM

    06 Send/ discuss with customer about the dissatisfaction

    07 Take /initiate action & after completion convey to customer.

    08 Resend CSSF in next year.

    EDN. NO : 02
    REV. NO.: 00
    REL DT. : 01/05/2018 PREPARED BY – MR APPROVED BY – CEO

    You might also like