Mortadha Oueslati

EMPLOYMENT

Contact Experience
Phone
Oct 2022 - present
+974 33788474
CALVIN KLEIN,Qatar
Email Costumer Advisor
mortadhaweslati15@gmail.con
-Responding to customer complaints
Address -Escalating problems to the technical team or other members of the product
Qatar team
Nationality -Updating customer information in the company database
-Providing information about new and existing products and services
Tunisian
-Tracking and processing new orders and refunds
Education -Making sales and processing payments, when necessary
-Performing administrative tasks as assigned by the Supervisor
Jun 2021 - Aug 2022
2022 ZARA,Tunisia
Higher Institute of Technological
studies of Rades (ISET RADES) sales manager
Diploma in Accounting and FinanceBusiness -Greeting customers, responding to questions, improving engagement with Zara
Administration and Management
merchandise and providing outstanding customer service.
2020 -Operating cash registers, managing financial transactions, and balancing
High school diploma drawers
Tunisia -Directing customers to merchandise within the store
-Increasing in store sales.
SKILLS -Maintaining an orderly appearance throughout the sales floor.
-Introducing promotions and opportunities to customers.
-Cross-selling products to increase purchase amounts.
Stress Management, Teamwork .
Jun 2020 - Jan 2021
and collaboration skills
BERSHKA ,Tunisia
Well-developed communicational skills and
a customer orientation Sales Men
Ability to stay calm when customers are -Ensure high levels of customer satisfaction through excellent sales service
stressed or upset.
Assess customers needs and provide assistance and information on product
Physically fit, strong, agile, and
features
dexterous
-Welcome customers to the store and answer their queries
Proficient in interacting with people of
various ages from diverse -Maintain in-stock and presentable condition assigned areas
backgrounds -Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
Cross sell products
Languages -Handle returns of merchandise

English ..... Software skills

Arabic .....
Frensh .... MS Office
CRM