Khaldoun Mghames

Doha, Qatar Contact number (+974) 50802902

Profile
Results driven and proactive Showroom Manager who can co-ordinate the functions of a
showroom in a way that attracts clients and encourages them to buy. Maxine has a track
record of transforming underperforming showrooms into thriving enterprises by building
productive and successful sales and administrative teams. She will always ensure that the
customer experience when visiting her showroom is second to none. In her current role she
goes out of her way to greet clients both in person and on the telephone, assisting them
with questions they may have and completing follow up sales calls.

Work Experience

AUG 2021 – Present SKY GARDEN TRADING

Showroom Manager

 Managing the performance and development of the showrooms staff to ensure the needs of
the business are met.
 Organizing all advertising, planning showroom events and launching incentive programs.
 Providing a first class customer experience to clients.
 Greeting all customers who come into the show room in a professional manner.
 Ensuring that all quotations detail the correct prices and products to prevent future complaints
or problems from occurring.
 Organizing and developing all promotional activity within the showroom in a way that
maximizes sales.
 Invoicing clients in a professional and timely manner.
 Following up on all sales leads.
 Making sure that customer complaints are dealt with a timely and efficient manner.
 Reporting any issues to the Branch Manager regarding stock or suppliers.
 Keeping the showroom area tidy and free from any potential hazards to both customers and
employees.
 Completing showroom administration and ensuring compliance with all policies and
procedures.
AUG 2019 – June 2021 CASCADA SHOPPING CENTER
Assistant Floor Manager

 Supported the Floor Manager in overseeing daily operations, including customer service,
inventory management, and staff supervision.
 Assisted in training and development initiatives for new and existing employees, ensuring
adherence to company policies and standards.
 Managed cash transactions, balanced registers, and conducted end-of-day cash reconciliations.
 Collaborated with the management team to implement promotional activities and achieve sales
targets.
 Maintained a clean, organized, and safe store environment, including implementing safety
protocols and addressing any security concerns.
 Provided exceptional customer service, addressing inquiries, resolving complaints, and
ensuring a positive shopping experience for all customers.

AUG 2010 – May 2019 Administration

Lebanon Army Sergeants Club Battalion

 The operations of the supply and demand of goods and resources on military bases and during
military operations on the field, the disruption of enemy supplies, cost analysis, equipment
demands, and other military logistics activities.
 Principles of estimating and planning of forecasts for business activity, compile regular budget
and reports.
 Recording and summarizing business and financial transactions and analyzing, verifying, and
reporting the results.
 Following the methodologies and procedures involved in the hiring and development of
employees in order to ensure value for the organization, as well as personnel needs, benefits,
conflict resolution and ensuring a positive corporate climate.
 Tracking, managing and storing documents in a systematic and organized manner as well as
keeping a record of the versions created and modified by specific users (history tracking).
Academic Profile
2009 TECHNICAL INSTITUTE OF RASHAYA, Beqaa-Lebanon 2007 – 2009
TS1-TS2/INFORMATIC

2007 TECHNICAL INSTITUTE OF RASHAYA, Beqaa-Lebanon 2006 – 2007

BT3/ SALES AND COMMERCIAL RELATIONS

Personal Details
DOB 12 August 1988

Marital Status Married

Nationality Lebanon

Language Known Arabic (Native), English, French

QID 28842201546

Passport No. RL4234059

Strength
• Data analysis
• Accounting Standards
• Time management
• Software Proficiency
• Excellent Communication Skills
• Professional customer service

Khaldoon Yahya Mghames

(+974)-50802902
khaldounmghames@gmail.com