Saranya Arumugam Baumerplan 20, Germany 12101.

+49-17664949703 •saranknits123@gmail.com
linkedin.com/in/saranyaaarumugam/

Summary:
Goal-oriented and customer-focused professional with nearly 3 years of experience in account management, consulting, and customer
success. Proven track record in determining industrial processes, driving development decisions, and enhancing business processes.
Strong adaptability to changing business climates and ability to confidently respond to operational challenges. Effective communicator
with all levels of management.

Areas of Expertise:
♦ Account Management.
Successfully managed billing and collections processes, ensuring accuracy and timeliness.
♦ Financial Management
Conducted in-depth analysis of revenue cycle performance, optimizing revenue generation and collection efficiency.
♦ Business Enhancement
Collaborated with cross-functional teams to identify and implement process improvements, reducing manual
interventions.
♦ Customer Success
Provided excellent customer service, resulting in an increase in customer satisfaction ratings.
♦ Performance Management
Analyzed AR reports, preventing the aging of claims and reducing delinquencies.
♦ Internal Audits
Maintained detailed billing records and reports, leading to improvement in revenue forecasting accuracy.
♦ Strategic Planning & Execution
Exercised leadership by promoting business development for the target customer segment.

Education:
MBA-International Business (InProgress)
Berlin School of Business and Innovation, Berlin, Germany.
Course Modules: Marketing and Business Environment, Accounting and Managerial Finance, Strategic Management and Leadership,
Systems and Operations Management, Digital Marketing and Communication, Global Marketing Management.

B.Tech Information Technology (2015)

Anna University, Chennai, India.
Project: Performance and Cost Evaluation in Cloud Computing.

Professional Experience:
Senior Associate - Accounts Receivable
Primera Medical Technologies, Hyderabad, India
Jul 2021 – Mar 2022

♦ Managed billing and collections processes, ensuring accuracy and timeliness, reducing delinquencies by 15%.
♦ Analyzed AR reports, preventing the aging of claims and improving financial outcomes.
♦ Addressed various client escalations within a 24-hour timeframe, maintaining high customer satisfaction.
♦ Supported efficient business processes by preparing and editing documents, optimizing workflow efficiency.

Client Partner - Payment Follow-up

Access Healthcare, Chennai, India
Jun 2019 – Jul 2021

♦ Conducted in-depth analysis of revenue cycle performance, optimizing revenue generation and collection efficiency, resulting
in a 10% increase in overall revenue.
♦ Maintained detailed billing records and reports, leading to a 20% improvement in revenue forecasting accuracy.
♦ Provided excellent customer service, leading to a 95% customer satisfaction rating.
♦ Analyzed claims and validated explanations of benefits, reducing claim rejection rates by 12%.
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Associate - Claims Denial
Getix Healthcare, Bangalore, India
Feb 2019 – Jun 2019

♦ Collaborated with cross-functional teams to identify and implement process improvements, reducing manual interventions by
30%.
♦ Exercised leadership by promoting business development for the target customer segment, contributing to a 10% revenue
growth.
♦ Streamlined workflows and resolved unresolved claims, leading to a 25% reduction in claim processing time.

Junior Executive - Payment Posting

Omega Access Healthcare, Bangalore, India
April 2018 – Feb 2019

♦ Collaborated with internal stakeholders to ensure alignment and understanding of revenue cycle goals and initiatives.
♦ Handled payment checks issued by insurance companies, posting payments with 100% accuracy.
♦ Prepared worker's compensation claims report, improving claims processing efficiency.
♦ Facilitated easy payment filing to insurance companies, resulting in faster reimbursement.

Professional Development:
Accomplished internship during UG graduation at SA Knitting, Tamilnadu, India.

Technical Proficiencies:
MS Word, MS Excel, MS PowerPoint, Google Sheets, Salesforce.

Languages:
German (A1), English (C2), Tamil (Mother Tongue).

References:
Available upon request.

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