Vaibhav Yadav

Business Development
Address Pune, India
Phone +91-8999231591
Email yadavvaibhav0143@gmail.com

Websites, Portfolios, Profiles

 https://www.linkedin.com/in/vaibhav-yadav-3905a1140

Dedicated and results-driven Relationship Manager with a proven track record in the Healthtech B2B SaaS industry.
Offering extensive experience in onboarding, activation, profile management, and software support. Adept at
implementing effective strategies for lead generation, marketing campaigns, and client retention. Seeking to
contribute expertise to a dynamic product-based company.

Work History

2022/06-2023/07 Manager- Product Support

Bajaj Finserv Health Ltd.

 Provide first-line technical support for customers, addressing inquiries and resolving
issues related to transactions, payments, Application.
 Collaborate with cross-functional teams, including engineering and product
development, to escalate and resolve complex technical issues.
 Create and update support documentation, FAQs, and knowledge base articles to
assist both customers and internal teams
 Utilize CRM software to log and track customer interactions, ensuring accurate and
timely resolution of issues.
 Conduct training sessions for customer managing team on product features, updates.
 Identified and addressed challenges occurring in fall back of Appointments, resulting
in poor user experience, improved overall growth ratio by 20%.
 Followed best practices for performance improvement in user experience.

2019/11-2022/05 Manager - Relationship Manager

Bajaj Finserv Health Ltd.

 Successfully onboarded and activated new clients, ensuring a seamless transition to

the platform.
 Provided software support to clients, addressing issues promptly and ensuring
customer satisfaction.
 Nurtured existing customer relationships through regular communication and
personalized interactions, Introduced new customers.
 Executed targeted marketing campaigns that contributed to a 30% growth in new
client acquisition.
 Collaborated with product development teams to communicate client feedback,
contributing to the enhancement of product features and functionality.
 Implemented effective retention techniques, reducing churn rate by 60% overall.
 Conducted training sessions for clients to maximize their utilization of the platform,
resulting in increased user adoption.
2019/09-2019/06 Client Relationship Manager
Automotive Manufacturers Pvt Ltd. (Ashok Leyland)

 Conducted on-site visits to meet prospective customers, analysing sales ratios of

competing products.
 Conducted extensive fieldwork in both region and remote areas to gain valuable
insights into customer requirements.
 Working with a variety of products within the ICV (Intermediate Commercial Vehicle)
category and different market segments.
 Facilitated end-to-end documentation clearance for prospects & collaborated with
financing agents across different cells of banking services to ensure seamless
transactions.

Education

2017/09-2019/06 Master of Business Administration (M.B.A.) - Marketing Management

Sinhgad Business School, Pune Batch.

Honors & Awards

2022/02 Hero of the Month, Bajaj Finserv Health.

for consistently performing 120% of bucket target

Volunteer Experience

2019/01-2019/02 Retail Products Promoter, Big Bazaar

Increased overall sales by 20% for ITC Brand produts

Tools

Intermediate: Salesforce CRM, Power BI, DevOps, Excel

Basic: Google Analytics, Html, Css, Javascript, Jira

Languages
English