Contract|अनुबंध

Contract No|अनुबंध मांक: GEMC-511687740598101

Contract Generated Date|अनुबंध त थ : 06-Dec-2023
Bid/RA/PBP No.|बोली/आरए/पीबीपी सं या: GEM/2023/B/3743507

Organisation Details|संगठन ववरण Buyer Details|खरीदार ववरण

Type| प: Central PSU Designation|पद : Asst Manager
Ministry|मं ालय : Ministry of Coal Contact No.|संपक नंबर : 0651-2230483-
Department| वभाग : Materials Management Email ID|ईमेल आईडी : js.kshatriya@nic.in
Organisation Name|संगठन का नाम : Central Mine Planning and Design Institute Limited GSTIN|जीएसट आईएन : 20AAACC7475N1ZI
Office Zone|कायालय े : Jharkhand MV & MT LABS, CENTRAL MINE PLANNING AND DESIGN
Address|पता : INSTITUTE LIMITED, GONDWANA PLACE, KANKE ROAD,
RANCHI, JHARKHAND-834008, India

Financial Approval Detail| व ीय वीकृ त ववरण Paying Authority Details|भुगतान ा धकरण ववरण
IFD Concurrence|आईएफडी सहम त : Yes Role: PAO
Designation of Administrative Approval| Payment Mode|
Director (Technical) GPA - Challan
शास नक अनुमोदन का पदनाम: भुगतान का तरीका:
Designation of Financial Approval| Designation|पद : Manager Finance
Director (Technical)
व ीय अनुमोदन का पदनाम : Email ID|ईमेल आईडी : deepak.sabharwal@coalindia.in
GSTIN|जीएसट आईएन : 20AAACC7475N1ZI
FINANCE DEPARTMENT, CENTRAL MINE PLANNING AND
DESIGN INSTITUTE LIMITED, GONDWANA PLACE, KANKE
Address|पता:
ROAD, RANCHI- 834008,
RANCHI, JHARKHAND-834008, India

Payments shall be made to the seller within 21 days of issue

Payment Timelines|भुगतानof consignee receipt-cum-acceptance certificate (CRAC) and
समयसीमा: on-line submission of bills (This is in supersession of 10-days
time as provided in clause 12 of GeM GTC)

Consignee Details|परे षती ववरण

S.No| .सं. Consignee Name & Address|परे षती नाम & पता Service Description|सेवा ववरण

Contact|संपक : 0651-2230483-
Email ID|ईमेल आईडी : js.kshatriya@nic.in
GSTIN|जीएसट आईएन : 20AAACC7475N1ZI
1 Address|पता : MV & MT LABS, CENTRAL MINE Interactive Content Creation Services
PLANNING AND DESIGN INSTITUTE LIMITED,
GONDWANA PLACE, KANKE ROAD,
RANCHI, JHARKHAND-834008, India

Service Provider Details|सेवा दाता ववरण

GeM Seller ID|जेम व े ता आईडी : BA5A190001003953
Company Name|कंपनी का नाम : SHRUTI VISUAL INFORMATION PRIVATE LIMITED
Contact No.|संपक नंबर : 07543908913
Email ID|ईमेल आईडी : shrutivisualinfosvi@gmail.com
1,ARK COMPLEX,BEHIND LALPUR THANA,OLD H.B.ROAD,
Address|पता :
RANCHI, JHARKHAND-834001, -
MSME verified|एमएसएमई स या पत : No
MSME Registration number|एमएसएमई पंजीकरण सं या : -
GSTIN|जीएसट आईएन: 20AAGCS6532C1ZV

*GST / Tax invoice to be raised in the name of| जसके नाम के प म GST/TAX इनवॉइस पेश कया जाएगा - Buyer

Service Details|सेवा ववरण

Service Start Date (latest by)|सेवा ारंभ दनांक (नवीनतम) : 13-Dec-2023 Service End Date|सेवा समा त त थ : 12-Jul-2024

Category Name| ेणी नाम : Interactive Content Creation Services

Billing Cycle| ब लंग च : monthly

Description| ववरण Quantity Cost as per the combination selected

Language Type Multi-Language

Content to be Interactive? No

Video Duration Above 120 Seconds

Content Category Video

1 790600
Content Personalization Required? Yes

Content Link Hosting Not specified

Analytics Required? No
Number of Additional Languages required 1

Total Amount (Formula)|कुल रा श (सू ) :

(Cost as per the combination selected*1)

Total Value without Addons |ऐडऑन के बना कुल मू य (INR) 790600

Total Addon Value|कुल एडऑन मू य (INR) 0

Total Value Including Addons|ऐडऑन स हत कुल मू य (INR) 790600

Amount of Contract|अनुबंध क रा श

Total Contract Value Including All Duties and Taxes|सभी शु क और कर स हत कुल अनुबंध मू य (INR) 790600

SLA Details|एसएलए ववरण

Service Level Agreemen t

1. Preamble

A. All contracts related to Personalized and Interactive Content Communication through GeM shall be governed by the following set of Terms and Conditions:
I. General terms and conditions for Goods and Services.
II. Service STC contained in this document
III. BID / Reverse Auction specific ATC
B. The above terms and conditions are in reverse order of precedence i.e. ATC supersedes Service specific STC which supersede GTC, whenever there are any conflicting
provisions.
C. This document represents the Special Terms and Conditions (STC) and the Service Level Agreement (SLA) governing the contract between the Government/Buyer and
Agency/Service Provider. The purpose of this document is to outline the scope of work, stakeholders’ obligations and terms and conditions of all services covered as mutually
understood by the stakeholders.

2. Objectives and Goal

The objective of this document is to ensure that all the special terms and conditions are in place to ensure consistent delivery of services to the buyer by the service provider. The
goal of this document is to:
Provide clear reference to service ownership, accountability, roles and responsibilities of both parties
Present a clear, concise and measurable description of services offered to the buyer
Establish terms and conditions for all the involved stakeholders, it also includes the actions to be taken in case of failure to comply with conditions specified
To ensure that both the parties understand the consequences in case of termination of services due to any of the stated reasons
This document will act as a reference document that both the parties have understood the above-mentioned terms and conditions and have agreed to comply by the same.

3. Stakeholders
The main stakeholders associated with this agreement are:
1. Buyer: The Buyer/ Client is responsible to provide clear instructions, approvals and timely payments for the services availed as per the contractual terms
2. Service Provider: The service provider is responsible to provide all the required services in timely manner. The service provider may also include seller,
supplier/bidder/contractor, any authorized agents, permitted assignees, successors, and nominees as per the context and as described in the document.
The responsibilities and obligations of the stakeholders have been outlined in this document. The document also encompasses payment terms and penalties in case of non-
adherence to the defined terms and conditions.

4. Service Scope
The typical activities covered as part of Personalized and Interactive Content Communication service include the following:
I. Content – Selection of type of content whether it is in the form of Video, GIF or Image.
II. Content Creation – Based on the type of content selected, content will be created as per specific written instruction received from the user. The user needs to select whether the
content will be created in standard form or premium form as per defined range of services and respective commercials.
III. Adding Interactivity and Personalization – Once the content is finalized, interactivity and personalization will be added to the content as per defined range of services and
respective commercials.
IV. Content link Generation – Post adding interactivity and personalization, “Personalized and Interactive content link” will be generated which can be communicated via preferred
means of communication viz. SMS, WhatsApp message, e-mail etc. “Interactive content link (without personalization)” will be generated to be hosted on preferred channel as per
client requirement.
V. Analytics – Standard analytics will be available in terms of usage and activities with reference to “Personalized and Interactive content link” and “Interactive content link (without
personalization)” like the unique videos played, total time for which the video is played, what are the geographies that are participating etc., however in case the user want any
specific data and analytics the same will be charged as per defined commercials.

5. Terms and Conditions

5.1 Buyer’s Obligations
a. Buyer shall ensure the alignment of the scope of work with respect to the technical parameters selected in the bid document.
b. Timely examination and approval of the pilot sample of the finalized content.
c. In case, Buyer provides the content file for further process of communication, it is buyer’s responsibility to provide requisite information to the service provider for e.g. the
format of the file, points for adding personalization and Interactivity etc.
d. Buyer shall nominate nodal officer for any information or field visit etc. if required at the buyer’s premises.
e. Buyer must ensure that the Deliverables/Milestones and timelines are clearly indicated to the Service Provider.
f. Buyer must ensure timely payment to the service provider upon satisfactory completion of the work

5.2 Service Provider’s Obligations

a. Service Provider shall ensure the level of service delivered is of the highest professional standard and shall ensure full compliance to the terms and conditions of the contract
and shall establish conformity to the defined scope of work and other technical parameters.
b. The Service Provider shall deliver required services in accordance with the conditions of the Agreement at the time and place and in the manner as specified by the Buyer.
c. The Service Provider shall, whenever called upon to do so, give full particular and information with regard to any work in hand, etc. and shall also permit an official deputed by
the Buyer to inspect his premises at all required times. The Service Provider shall give assistance and information as may be required by him/ her in connection with any contract or
contracts.
d. The Service Provider shall ensure that the service deliverables are as per the laid requirements of the contract.
e. The Service Provider shall not transfer or assign or sublet any part of the service once agreed or any share or interest here in any manner or degree directly or indirectly to any
person, firm or corporation whatsoever.

5.3 Standard Terms and Conditions

a. The Service Provider shall maintain complete confidentiality of the information that comes to its possession consequent to participation through this contract, and assignments
provided thereto, and shall not reveal the same to any third party or use for purpose other than specified in this contract.
b. All available technical literature and other data in support of the specifications and details of the service should be furnished by the Service Provider along with the bid.
c. The service provider and buyer shall agree on the sample before it is finally communicated, and the service provider must conform to the agreed design.
d. If the buyer opts for using its own channel of content delivery, it is the responsibility of the service provider for proper handholding for the same. The cost involved in doing so
shall be borne by the buyer.

6. Payment Schedule
i. The Payment Procedure shall be in as specified in the General Terms and Conditions of GeM.
ii. Payment schedule to be as per payment terms specified in bid document.
iii. Payment will be inclusive of travelling charges for site visits.

7. Service Formula
Service provider will quote the lump sum quote for the selection required by the buyer.

8. Technical Support Options

The objective of this Service Level Agreement is to ensure mutual understanding and consistency of service levels required by Client and those provided by the seller.
a. Standard Technical Support
As part of this support plan, seller will provide telephone, voice mail, and email support to the buyer on around the clock (24 x 7 x 365) basis.
Cost for Standard support: By default, it is included as part of this agreement and available to all the buyers.
b. Definitions of Incidents Reported
Sellers Technical Support Analysts will determine the severity of any defect using the following priorities:
Severity i – “Fatal”
Errors that prevent useful work from being completed.
e.g.: seller server inaccessible, etc.
Severity ii – “Severe”
Errors that keep major functions from being performed but work around available.
E.g., Access to the server is slow, Server accepts but not delivering messages etc.
Severity iii – “Minimal”
Errors those are generally non-disabling or cosmetic
e.g.: Messages not getting delivered to a particular subscriber, Time delay in Messages delivery etc.
Cases will have to be registered by buyer through one of the channels – Phone, Email, and PREFERABLY THROUGH PHONE ONLY. The seller agrees to respond to incidents
submitted by Phone, email, or fax from its buyers.
c. Response and Resolution Times
Seller Support Analysts will determine (depending upon) the severity of any incident and respond in one of the following (ways):
Severity i - Respond within 1 business hour to acknowledge and understand the problem. Technical Support will work on the problem continuously until resolution. Periodic status
updates will be communicated to the Buyer by phone / email. Severity 1 issues should be submitted by phone. Target resolution or workaround time would be 2 hours from the
time of acknowledgment.
Severity ii - Respond within 2 hours to acknowledge problem. Target resolution or workaround time would be 6 hours from the time of acknowledgment.
Severity iii - Respond within 4 hours to acknowledge problem. Target resolution time or workaround time would be 1 day from the time of acknowledgment. Till resolution, the
case will be kept open
Sellers Support Center will accept incidents for English or agreed upon language support during the agreed upon hours.
Seller will process support requests, issue trouble ticket tracking numbers if necessary, determine the source of the problem, and respond to all support requests from Client
Representatives based on the response times stated above.
Seller will offer every customer with 1 (one) free access license to its web-based Case Management Tool for registering cases.

d. Escalation

Seller will internally escalate all incidents that are not resolved by the response and resolution times listed above. Buyer may request escalation of incidents that have not been
resolved within the outlined response and resolution times by contacting the seller directly by phone / email.
In addition to the requirements set forth in this Agreement, the seller agrees that its performance of the Services will meet or exceed each of the applicable terms of the Service
Level Agreement, as the same may be modified from time to time at the instance of the buyer.
The Service Level Agreement shall not apply to any services other than sellers Services outlined in this Agreement, -Please confirm on the services within the scope agreed upon)
and, shall not apply to performance issues (i) caused by factors outside of Sellers’ reasonable control; (ii) that resulted from any actions or inactions of Seller.
Reliability. During the Agreement period, the Services shall be fully and properly operational (“Uptime”), measured on a monthly basis, for an average of ninety-nine and zero-
tenths percent (99.0%). For the purposes of determining Uptime, the following formula shall be used:

= 99% Unit Hours of Operation minus Downtime

(To be expressed -------------------------------------------------------
as a percentage) Unit Hours of Operation

“Unit Hours of Operation” shall reflect that the System will be operated
twenty-four (24) hours per day for each day of every month except during periods of scheduled maintenance. Downtime for each incident shall commence from the time the Buyer
has made a bona fide attempt to notify the seller that the Services are unavailable, or system is inoperable for reasons attributable to the Services or system outage and shall
continue until the Services and/or system is restored to fully operable condition. The term ‘System’ means sellers platform and its associated adapters and connectivity wires. The
term ‘System’ does not include any part of the operators own infrastructure.
“Downtime” shall mean loss of Service within seller’s resident or hosted operations Center due to the failure of seller to provide Service(s). Downtime shall not include any Service
loss or network unavailability during sellers’s scheduled maintenance of the Operations Center, network and Service(s). Customer shall be notified by email / seller’s website in
advance of scheduled maintenance.

“Video Link Uptime Time”: Seller commits that all video links generated from Seller’s platform will remain active till video link expiry date (By default all personalized video links
expiry date is 30) days from the link generated date). During the link validity period, the video links shall be fully and properly operational (“Uptime”), measured on a monthly basis,
for an average of ninety-nine and zero-tenths percent (99.0%). For the purposes of determining Uptime, the following formula shall be used:

Uptime = 99% Unit Hours of Operation minus Downtime

(To be expressed -------------------------------------------------------
as a percentage) Unit Hours of Operation

The Seller would not be responsible for delays at the end of wireless carriers, which in turn could delay the streaming of video links.

Turn Around Time for content Creation and Personalized content Link Delivery

Video Type TAT

Content Creation 1-10 Working Days
Personalization and Interactivity set up 1-5 working days
Personalized Link Generation Same Day
*Content creation TAT will be applicable once the buyer will provide all required content, guidelines, API’s and media assets

9. SLAs, Penalties and Termination

It is proposed that the Buyer be given a provision to specify all values in the SLAs and Penalties and specify the same in work order.

10. Termination of Contract

The Agreement shall be come to an end either on completion of the Contract Period or shall be terminated for the following reasons:
a. Mutual consent: The contract may be terminated based on mutual consent in case the services are no longer required by the Buyer, in which case the Buyer must provide a
written notice of minimum 30 days. Termination based on mutual consent will not attract any penalties and the Service Provider shall not be liable for any extra payments other
than payment of invoices raised till the time of termination including notice period.
b. Breach of contractual obligations: Any incidents considered as the breach of contract will result in immediate termination of services. The Buyer shall have the right to terminate
the Contract effective immediately by giving written notice to the Service Provider, if the Service Provider breaches a material provision of this Contract where that breach is not
capable of remedy or if the Service Provider breaches any provision of this Contract and fails to remedy the breach within 7 days after receiving notice requiring it to do so.
However, termination of this Contract shall not affect any accrued rights or remedies of either party.

Additional Data/Document(s) : Seller|अ त र त डेटा/द तावेज़ : व े ता

1 . Certificate (Requested in ATC) : click here

ePBG Detail | ईपीबीजी ववरण

Advisory Bank | सलाहकार बक : State Bank of India

ePBG Percentage(%) | ईपीबीजी तशत (%) : 5.00

The bidder shall furnish ePBG as applicable as per bid's terms and conditions | बोली लगाने वाले को बोली के नयम और शत के अनुसार लागू ईपीबीजी तुत करना होगा

Terms and Conditions| नयम और शत

1. General Terms and Conditions-

1.1 This contract is governed by the General Terms and Conditions , conditions stipulated to this Product/Service as provided in the Marketplace.
1.2 This Contract between the Seller and the Buyer, is for the supply of the Goods and/ or Services, detailed in the schedule above, in accordance with the General Terms and
Conditions (GTC) unless otherwise superseded by Goods / Services specific Special Terms and Conditions (STC) and/ or BID/Reverse Auction Additional Terms and Conditions
(ATC), as applicable

2. Buyer Added Bid Specific Terms and Conditions-

2.1 Generic:
Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this
effect with bid.

2.2 Generic:
1. The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of buyer.
2. The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer.
3. The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally liable and responsible to buyer together with the assignee/ sub-
contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under.

2.3 Forms of EMD and PBG :

Bidders can also submit the EMD with Payment online through RTGS / internet banking in Beneficiary name

Central Mine Planning and Design Institute Limited

Account No.
10106155087
IFSC Code
SBIN0005598
Bank Name
State Bank of India
Branch address
CMPDI Branch, Gondwana Place, Kanke Road, CMPDIL Campus, Ranchi – 834008
.
Bidder to indicate bid number and name of bidding entity in the transaction details field at the time of on-line transfer. Bidder has to upload scanned copy / proof of the Online
Payment Transfer along with bid.

2.4 Forms of EMD and PBG :

Successful Bidder can submit the Performance Security in the form of Account Payee Demand Draft also (besides PBG which is allowed as per GeM GTC). DD should be made in
favour of

Central Mine Planning and Design Institute Limited

payable at
Ranchi
. After award of contract, Successful Bidder can upload scanned copy of the DD in place of PBG and has to ensure delivery of hard copy to the original DD to the Buyer within 15
days of award of contract.

2.5 Forms of EMD and PBG :

Successful Bidder can submit the Performance Security in the form of Fixed Deposit Receipt also (besides PBG which is allowed as per GeM GTC). FDR should be made out or
pledged in the name of

Central Mine Planning and Design Institute Limited

A/C (Name of the Seller). The bank should certify on it that the deposit can be withdrawn only on the demand or with the sanction of the pledgee. For release of Security Deposit,
the FDR will be released in favour of bidder by the Buyer after making endorsement on the back of the FDR duly signed and stamped along with covering letter. Successful Bidder
has to upload scanned copy of the FDR document in place of PBG and has to ensure delivery of hard copy of Original FDR to the Buyer within 15 days of award of contract.

2.6 Forms of EMD and PBG :

Successful Bidder can submit the Performance Security in the form of Payment online through RTGS / internet banking also (besides PBG which is allowed as per GeM GTC). On-
line payment shall be in Beneficiary name

Central Mine Planning and Design Institute Limited

Account No.
10106155087
IFSC Code
SBIN0005598
Bank Name
State Bank of India
Branch address
CMPDI Branch, Gondwana Place, Kanke Road, CMPDIL Campus, Ranchi – 834031
. Successful Bidder to indicate Contract number and name of Seller entity in the transaction details field at the time of on-line transfer. Bidder has to upload scanned copy / proof
of the Online Payment Transfer in place of PBG within 15 days of award of contract.

2.7 Purchase Preference (Centre):

Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as defined in Public Procurement Policy for Micro and Small Enterprises
(MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. If the
bidder wants to avail the Purchase preference, the bidder must be the manufacturer of the offered product in case of bid for supply of goods. Traders are excluded from the
purview of Public Procurement Policy for Micro and Small Enterprises. In respect of bid for Services, the bidder must be the Service provider of the offered Service. Relevant
documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service. If L-1 is not an MSE and MSE Seller (s) has/have quoted
price within L-1+ 15% of margin of purchase preference /price band defined in relevant policy, such Seller shall be given opportunity to match L-1 price and contract will be
awarded for percentage of 100% of total value.

2.8 Purchase Preference (Centre):

Preference to Make In India products (For bids less than 200 Crore):Preference shall be given to Class 1 local supplier as defined in public procurement (Preference to Make in
India), Order 2017 as amended from time to time and its subsequent Orders/Notifications issued by concerned Nodal Ministry for specific Goods/Products. The minimum local
content to qualify as a Class 1 local supplier is denoted in the bid document 50%. If the bidder wants to avail the Purchase preference, the bidder must upload a certificate from
the OEM regarding the percentage of the local content and the details of locations at which the local value addition is made along with their bid, failing which no purchase
preference shall be granted. In case the bid value is more than Rs 10 Crore, the declaration relating to percentage of local content shall be certified by the statutory auditor or
cost auditor, if the OEM is a company and by a practicing cost accountant or a chartered accountant for OEMs other than companies as per the Public Procurement (preference to
Make-in -India) order 2017 dated 04.06.2020. Only Class-I and Class-II Local suppliers as per MII order dated 4.6.2020 will be eligible to bid. Non - Local suppliers as per MII order
dated 04.06.2020 are not eligible to participate. In case Buyer has selected Purchase preference to Micro and Small Enterprises clause in the bid, the same will get precedence
over this clause.

2.9 Certificates :
Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

2.10 Buyer Added Bid Specific ATC :

Buyer uploaded ATC document Click here to view the file .

Note: This is system generated file. No signature is required.

नोट: यह स टम जनरेटेड फाइल है। कोई ह ता र क आव यकता नह है।