I want to test and improve.
EXPERIENCE MAP
by creating an overview of how I engage with my stakeholders
AWARENESS
How did this person hear about you? (E.G. PR, social media, word of mouth)
What relevant previous experience did he or she have?
The group members usually establish personal
relationships with the users, whom they often hear from
social media. The information about the Wi-Fi 7 Internet
spread naturally on social media. The stakeholders
thoroughly examined the product, analyzing its details,
and reviewing all available information.
Most of the users that the group members
observed, showed a detailed and thorough observation of
the product. However, some users accessed the Wi-Fi 7
internet without hesitation.
Happy users sharing positive experiences
played a significant role in raising awareness of Wi-Fi 7
Internet.
=
OBSERVATIONS
- We should improve our introduction and the spread
of information.
- Positive feedback and recommendations from users
influence the decisions of potential customer.
- Online sharing of information widens awareness
about the new Wi-Fi 7 Internet.
KEY USAGE
What points of contact happened between you and this person?
What were the critical moments, such as especially good or bad experiences?
The majority of users were approached in person,
with only a small portion of stakeholders were contacted
online. Group members keep stakeholders informed about
any updates or announcements related to the Wi-Fi 7.
One critical moment observed on each of the
participants was during the use of the Wi-Fi 7 Internet in
downloading online reference materials. Most of them
were glad about the product and interested to request for
internet connectivity.
Some users went to far places inside the school
in order to test on how far can the internet be accessed.
Some users didn’t trust about the product.
- The users found the Wi-Fi 7 Internet fast and can be
accessed in far places inside the school.
- Need more convincing so that people will use the
product without hesitation.
- Reassure users that the Wi-Fi 7 is well secured.
OUTCOME
What was the feedback from this person? (e.g. via social media or word of mouth)
Was there any follow up from your side?
Majority of the users/stakeholders were
glad to have a fast internet connection. The users showed
enjoyment since the problem in the previous internet
connection has already been solved.
A user also commented that the Wi-Fi 7
Internet can reach approximately 150 feet without the
problem of connecting and disconnecting.
Some recommended it to their neighbors and
even to the people who didn’t trust about the product.
More people are trying to have an access of the Wi-Fi 7
Internet.
- It could be concluded that majority of the users were
happy to know about the coming Wi-Fi 7 Internet.
- We must convince and reassure users that the Wi-Fi
7 Internet is well secured.
LEARNING