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SOLVED: Lexmark – A scan

profile with the same name
already exists on the specified
MFP
If you are using a Lexmark device and see “”A scan profile with the same name
already exists on the specified MFP. Choose a different name or try again later.” from
your PC then you have a mildly messy problem that even Lexmark Technical Support
cannot help with.

To get right to the point, we do not know why this error occurs but after 2 hours of
playing around I found two solutions:

Easy Solution
Start the Lexmark ScanBack Utility (not whatever SCAN shortcut you created and is
now failing), build a new profile and most importantly on the second last screen of
the wizard, use a different profile name.

Complex but More Complete Solution:

1. Launch REGEDIT and expand HKEY_USERS\S1-5-21-9404… (see the screen shot
for the balance)\Software\Lexmark\ScanBack\Settings
1. You can also just expect HKEY_USERS and
then do an EDIT > SEARCH for SCANBACK 🙂
2. Delete ALL of the SHORTCUT<#> keys. ▾
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3. Close the registry
4. Power
 off/on thet
Lexmark printer
   
5 L hL kS B k Utilit d
5. Launch Lexmark ScanBack Utility and
create a new profile
1. for fun you can open the registry again and
see that it created a new entry if you wish

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VIEW COMMENTS

jessica sargeant
October 2, 2019 at 9:44 pm

Hey, I really appreciate the information that has been provided in the blog.Not only it has provided the easiest
way to deal with the issue but it has also provided the hard and the complete way so that it will provide option
to the clients who will be solving the issue.

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Ian Matthews
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