TOPIC 2:

ACCOMMODATION SECTOR
DTA10143 FUNDAMENTALS OF HOSPITALITY
INDUSTRY
IMPORTANCE OF ACCOMMODATION 1

1. Provide facilities for the transaction of

business, meeting, conference and
convention

2. Offer travellers with shelter, foodtravelers

with shelter, food, refreshment, and similar
services and goods
 2

CLASSIFICATION a. by size or number of room

OF b. Target Market
c. Level of service
ACCOMMODATION d. Ownership and affiliation
ESTABLISHMENT
CLASSIFICATION OF ACCOMMODATION ESTABLISHMENT
CLASSIFICATION OF ACCOMMODATION ESTABLISHMENT
 3

CHARACTERISTICS OF
ACCOMMODATION
1. TYPES OF ROOMS
2. TYPES OF BED
3. ROOM RATES
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
a. Suite Room
Suite is the most expensive room in a hotel.
Usually suite is larger than a normal room.
This type of room is geared to the needs of
wealthy people and VIPs.
The furnishings and fixtures are expensive
and exotic.
Normally suite has a king-size bed and
consists of two or more rooms, kitchenette
and conference room.
Suites often have beautiful view or scenery
and the best available location.
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
b. Deluxe Room
This type of room normally represents the
maximum rate charged by the hotel for a
regular size sleeping room.
Normally the standard and size of the
rooms and facilities offered are suited to
the special needs of the business clientele.
Bedding includes queen or king-size bed.
The room has a considerable high level of
comfort, furnishings and décor, and its
location is the next best available.
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
c. Superior Room
Generally it represents the moderate
or medium rate type of room.
Bedding includes a double, queen or
king-size bed.
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
d. Standard Room
Normally represents the hotel’s
minimum rate for a regular-size
sleeping room.
Typically bedding consists of one or
two double beds, a queen or twin
beds.
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
e. Economy Room
Rooms offered at this category
might be reserved for overflow
situations, discounted rates or
special promotions.
It is usually priced below the normal
minimum rate and has certain
drawbacks such as undesirable
location or small floor plan.
 3

1. TYPES OF ROOMS CHARACTERISTICS OF

ACCOMMODATION
f. Interconnected Room
Two rooms adjacent to each other
having an interconnecting door
allowing entry from one room to
another without having to go
through the corridor.
The interconnecting doors can be
opened or locked as per the guest’s
choice.
 3

2. TYPES OF BEDS CHARACTERISTICS OF

ACCOMMODATION
a. Twin Bed
The twin is generally made to
accommodate one child or one adult
sleeper.
Twin is a great size for smaller guest
spaces, bunk beds and daybeds
 3

2. TYPES OF BEDS CHARACTERISTICS OF

ACCOMMODATION
b. Double Bed
Also known as full. Commonly used for 2
adults.
It is a good middle-ground between a twin
and a queen.
It’s affordable and fits well in small spaces,
yet feels much more spacious than a twin.
 3

2. TYPES OF BEDS CHARACTERISTICS OF

ACCOMMODATION
c. Queen Bed
The most popular bed, size 60"x80"
ideal for 2 adults who would like to save
living space in relation to a king.
 3

2. TYPES OF BEDS CHARACTERISTICS OF

ACCOMMODATION
d. King Bed
Same length as queenn but more wider,
size 76"x80"
ideal for 2 adults if they have an available
space
It is great when share with kids
 3

3.ROOM RATES CHARACTERISTICS OF

a. Rack Rate
ACCOMMODATION
The highest room rate charged by a hotel,
such as a walk-in who requests a room for
the night.
It is the hotel’s normal room rate, which
means a standard rate for the room, with
no meals, discounts, or reduction.
 3

3.ROOM RATES CHARACTERISTICS OF

b. Corporate Rate
ACCOMMODATION
Room rates offered to business people
staying in the hotel.
This category can be further broken down
into business people who are frequent
guests (a specified number of visits per
week or per month) and guests who are
employees of a corporation that has
contracted for a rate that reflects all
business from that corporation.
 3

3.ROOM RATES CHARACTERISTICS OF

c. Airline Rate
ACCOMMODATION
Room rate established between hotel and
specific airlines for their crew members.
A special negotiated rate for airline crews.
Applicable for Airline's staff ONLY.
 3

3.ROOM RATES CHARACTERISTICS OF

d. Group Rate
ACCOMMODATION
Room rates offered to large groups of
people visiting the hotel for a common
reason.
The marketing and sales department
usually negotiates this rate with a travel
agency or with a professional organization.
For example, a travel or tour agent may be
granted a group rate for a bus group of 40
tourists.
 3

3.ROOM RATES CHARACTERISTICS OF

e. Commercial Rate
ACCOMMODATION
Room rates for business people who
represent a company and have infrequent
or sporadic patterns of travel.
Collectively this group can be a major
segment of hotel guests and thus warrants
a special rate.
The hotel usually develops a frequent
guest marketing program that is
associated with their frequent guest stay
program to encourage guest to
accumulate points toward upgrades in
rooms or free room stays
 3

3.ROOM RATES CHARACTERISTICS OF

f. Package Rate
ACCOMMODATION
Room rates that include goods and
services in addition to rental of a room are
developed by marketing and sales
departments to lure guests into a hotel
during low sales periods.
A bridal suite package may include
complimentary a cheese-and-cracker
basket, flowers, and/or a complimentary
breakfast.
 3

3.ROOM RATES CHARACTERISTICS OF

g. Government Rate
ACCOMMODATION
This rate is normally given to employees of
the government, usually on the basis of a
contract between the government
department and the hotel.
Discounted rate may also be given to
government personnel holding a valid ID
to encourage regular business
 3

3.ROOM RATES CHARACTERISTICS OF

h. Half-Day Rate
ACCOMMODATION
A room rate based on length of guest stay
in a room, which is applied to guests who
use a room for only three or four hours of a
day (not overnight) to rest after sightseeing
or shopping or between air flights.
Businesspeople may want to rent a room
for a short business meeting.
Lawyers may want to rent a room to
maintain privacy while taking a deposition
from a witness
 3

3.ROOM RATES CHARACTERISTICS OF

i. Complimentary Rate ACCOMMODATION
A rate for which there is no charge to the
guest.
The management of the hotel reserves the
right to grant complimentary rooms for
various reasons.
Guests who are part of the hotel’s
management hierarchy or personnel group
may receive a complimentary room as a
fringe benefit.
This rate does cost the hotel, but the cost is
usually outweighed/covered by the
goodwill generated.
 4

ACCOMMODATION
PRODUCT
Main product of hotel consists of
room, facilities and services
 5

a. City Center and Suburban Hotels

b. Resort Hotels
CLASSIFICATION c. Airport Hotels
OF HOTEL d. Freeway and Interstate Hotels
ESTABLISHMENT and Motels
e. Casino Hotels
f. Conference and Convention
Hotels
g. Full-Service Hotels
h. Budget Hotels
i. Boutique Hotels
j. Bed and Breakfast Inns
CITY CENTER AND SUBURBAN HOTELS
These hotels are virtue of their
location, meets the needs of
travelling public for business or
leisure reasons.
These hotel could be luxury,
midscale, business, suites,
economy or residential.
Example: Tune Hotels, New York
Hotel
 RESORT HOTELS
Lodging establishments that
feature recreational activities for
guests.
These activities may be strictly for
enjoyment, health purposes or
both.
Example: Pelangi Beach Resort
Langkawi, Malaysia.
 AIRPORT HOTELS
Hotels located near an airport
catering to short stopovers or
passengers of cancelled flights,
providing limousine with pick-up
schedules.
Example: Pan Pacific KLIA.
FREEWAY AND INTERSTATE HOTELS AND
MOTELS
A motel, also known as a motor hotel,
motor inn or motor lodge, is a hotel
designed for motorists, usually having
each room entered directly from the
parking area for motor vehicles rather
than through a central lobby.
Usually smaller than most hotel
Motel are often clustered near freeway
off ramps on the outskirts of town and
city
 CASINO HOTEL

Transient hotel that house gaming

casinos.
They also provide lavish entertainment -
nationally known artists and
professionally staged shows- as added
attractions.
Example: Genting Hotels.
CONFERENCE AND CONVENTION HOTEL
A conference or convention hotel is a
type of accommodation, specialized in
hosting the MICE traveler segment.
The hotels are mostly strategically
located near convention / conference
centers, or if not located in the vicinity
the hotels themselves will be suited with
such facilities.
Example: Grand Hyatt Kuala Lumpur,
InterContinental Kuala Lumpur
 FULL-SERVICE HOTEL
The term full service hotel, describes a
hotel which offers a variety of different
services and includes all of these services
in the price.
This type of hotels, generally have a
higher price, though guests are sure that
when they have booked that they will not
encounter further significant costs.
The term Full Service can be used for
various hotel types including boutique
hotels, resorts, and apart hotels.
 BUDGET/ECONOMY HOTEL
Lodging facilities for cost-conscious
travellers.
Example:
 BOUTIQUE HOTEL
Boutique Hotel offers a different lodging
experience compared to mid-to-large
chain hotel
Boutique Hotel have a unique
architecture,, style, décor and size.
Example:
 BED AND BREAKFAST INNS
Bed and breakfast (typically shortened to
B&B or BnB) is a small lodging
establishment that offers overnight
accommodation and breakfast.
Example:
Bike and Tours Bed & Breakfast, Lahad
Datu, Sabah
 7
a. Capsule Hotels
b. Ice Hotels
FIGURE OUT c. Caves Hotels
SPECIAL-FEATURE d. Treetop Hotels
HOTELS e. Underwater Hotels
f. Green Hotels
g. Floating hotels
h. Sleep Boxes
i. Aeroplan Hotels
 a. Capsule Hotels

very popular in Japan

commonly found
around the city, near
train station, means
who miss their last
train can have a place
to stay a night
 b. Ice Hotels

it is like a big igloo

built from enormous
block of ice
Popular in Canada,
Sweden and Finland
The rooms are
decorated with lovely
carvings in the ice
c. Caves Hotels

accommodation in
a caves
commonly found in
Greece, Turkey,
Spain and Australia
d. Treetop Hotels

accommodation built
in a tree
commonly found in
Africa or near a
national park
e. Underwater Hotels

accommodation in the sea

where you can view
marine life.

example:
1.Rangali Island, The
Maldives
2.Jules’ Undersea Lodge,
Key Largo, FL
 f. Green Hotels

Green hotel is a hotel which is

environmentally-friendly and
adopts energy conservation
measures.
Green hotel as an
environmentally sensitive
hotel that operates its
business in a manner that
minimizes degradation of the
environment. (Iwanowski,2003)
g. Floating hotels

Floating Hotels is the

installation of living
quarters on top of rafts or
semi-submersible
platforms.
Flotels are used as hotels
on rivers or in harbour
areas, or as dwelling for
working people,
especially in the offshore
oil industry.
 h. Sleep Boxes
Sleepbox is a brand offering
a bed and associated
facilities in a limited space.
It is a larger version of a
capsule hotel.
Some versions include a bed
with linen, a ventilation
system, alarm clock, LCD TV,
WiFi, desk space with LED
lighting and electrical
outlets for a laptop and
rechargeable phone; luggage
can be stored in a cupboard
under the bed.
They exist in New York,
Moscow, and other
locations, often in airport
terminals
h. Sleep Boxes
 i. Aeroplan Hotels

Twin Jet Resort,

Negeri Sembilan
 8
HOTEL RATING SYSTEM
facility
inspection
Forbes Travel Guide
classifies hotels using a
five-star rating system.
Only facilities that meet
the Forbes Travel Guide
standards are rated and service
listed in both the travel evaluation
guides and on the Forbes
Travel Guide Web Site.
 FIVE STAR HOTELS
Exceptionally distinctive luxury
environment offering consistently
superlative, personalized service and
the ultimate in amenities.
STAR DEFINITION
Attention to detail and the
anticipation of every need are
evident throughout this exclusive
group of hotels. The Forbes Travel Guide process of
These hotels are remarkable in every rating:
aspect from the plush and elegant
guest room design to the
unforgettable culinary experiences.
 FOUR STAR HOTEL
Outstanding establishment in a
distinctive setting that provides
travelers with exceptional service
and a luxury experience.
STAR DEFINITION
Service and amenities are refined
and sophisticated and may include
automatic turndown service, valet
parking and 24-hour room service. The Forbes Travel Guide process of
rating:
 THREE STAR HOTEL
Well-appointed establishment with
consistent service and enhanced
amenities providing travelers with an
elevated level of comfort and
STAR DEFINITION
convenience.
Hotels will provide such services as,
room service, fitness center and
optional turndown service. The Forbes Travel Guide process of
Hotels will have a distinguishing style rating:
and ambience with both the public
space and guest rooms.
 TWO STAR HOTEL
Comfortable establishment that is
clean and reliable with expanded
amenities and services that include a
full-service restaurant on site.
STAR DEFINITION
The hotel décor, furnishings,
amenities, property grounds and
guest room design will be moderately
enhanced in quality. The Forbes Travel Guide process of
rating:
 ONE STAR HOTEL
Clean, comfortable and reliable
establishments providing travelers
with limited services and basic
amenities.
STAR DEFINITION
These properties focus on providing
a value experience while meeting
traveler’s expectations.
Most hotels do not have a full- The Forbes Travel Guide process of
service restaurant or dining room. rating:
 A.
PRIVATELY
OWN

CLASSIFICATION OF
B. LOCAL
HOTEL OWNERSHIP
GROUP

C.
INTERNATIONAL
GROUP