SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY

LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021

GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

TIME COVERAGE: 2 HRS

WEEK NO. 1 DAY NO. 1&2
PART 1: RECEIVING RESERVATION REQUEST
LESSON 1: THE LODGING INDUSTRY
At the end of the lesson, the students shall be able to;
1.
Identify the different lodging industry and room types; rates and packages offered in a hotel
2.
Learn the importance of knowing the different room types, room beds, categories and locations
3.
Describes the room types, room beds, room categories and room locations that are suits to the guest.

PART 2: TERMINOLOGIES
❖ LODGING- is defined as a residential accommodation either a hotel, inn, motel or a private home.
❖ DAY RATE- rate usually less than the rate that is rack rate that is charged for guests who wants to use the hotel
room on the standard time.
❖ HOTEL- establishment providing accommodation, meals and other services for guest.
❖ MINIBAR- small refrigerator in a hotel guest room that has snacks and beverages inside that guest may avail with a
corresponding charge or fee.
❖ ROOM AMENITIES- hotel items that are offered for free for the guest while using the rooms.

PART 3: DISCUSSION
HISTORY OF LODGING INDUSTRY
Being hospitable can be traced back to Early Civilization. The trading industry, as one major activity during that time, calls
for a need for accommodations. After a long travel, the need for a place for sleep and relaxation has been necessity.

City Hotel, 1794(New York City)

➢ It has 73 rooms
➢ First lodging facility that is precursor of today's modern hotel.

Tremont House, 1829(Boston)

➢ Considered as the first five-star hotel
with a highly trained staff.

Hotel de Oriente (Binondo, Manila)

➢ Two story building with 83 rooms
➢ First hotel being established here in the Philippines
➢ Considered as the first- class hotel located beside the
➢ Insular Cigarette and Cigar Factory; but during
Japanese Regime both were burned down and the
sites were now occupied by Metrobank

Manila Hotel, 1917

➢ Oldest surviving hotel in the country

1|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

LODGING

➢ Places that are visited by travelers who love to rest and relax
with the blend of convenience of the modern facilities.
➢ Is defined as a residential accommodation either a hotel, inn,
motel or a private home

Most important details that should be verified to meet the needs and guests requests is the
information on room types, room beds, room categories and location of the establishments.

TYPES OF BED
SINGLE BED DOUBLE BED
➢ 39’’X75’’ ➢ 54’’X75’’
➢ A bed designed for one person ➢ A bed designed to accommodate two persons.

TWIN BED
➢ 39’’X80’’ QUEEN BED
➢ A bed designed for one person but is slightly wider ➢ 60’’X80’’
than a sigle bed. ➢ Refers as a large double bed

2|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

KING BED SOFA BED OR HIDEAWAY

➢ 76’’X80’’ ➢ A bed that is convertible to a sofa when unfolded
➢ Bed that is larger than a queen- sized bed will form a full- sized bed for one to two persons
depending on width.

ROLL-AWAY COT
➢ 38’’X75’’
➢ A portable bed that can be removed from the room
that is usually found and pulled under a bed
TYPES OF ROOMS

SINGLE ROOM
➢ A room and bed designed for a person

DOUBLE BED
➢ A room designed for two persons that have a double
bed, or a king or queen-sized bed
TWIN ROOM
➢ A room that has a two single beds

BABY COT
➢ A small bed for baby.

STUDIO ROOM
➢ A small room with a sofa bed.

3|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

ROOM CATEGORIES
TRIPLE ROOM

➢ A room that has either three single beds or one STANDARD

double bed and one single bed assigned for three
➢ Room with basic amenities and its room size is
persons.
relatively small

SUPERIOR

➢ Room wherein, aside from basic amenities, it

has additional features such as coffee and tea
maker.

DELUXE

ROOM FOR HANDICAPPED ➢ Upgraded for its amenities such as branded

➢ A special room that caters the needs of handicapped toiletries, butler service, and much finer décor.
guests.
SUITE

➢ Room according to a theme a room has to

offer.

EXECUTIVE OR CLUB FLOOR

➢ Room perfectly designed for business

executives that is located on separate floor.

➢ It provides a separate check-in desks and other

professional business space and facilities that is
restricted to other occupants.
SUITE
➢ A large room with a living or a parlor area separated
from the bedroom.
1. Single Suite- a suite that has a living or dining area
and a separate bedroom with a single bed.
2. Double Suite- a suite that has a living or a dining
area and a separate bedroom with a double bed.
3. Duplex Suite- a two-story suite with a connecting
stairwell.
4. Executive Suite- a suite fitted for business
executives with additional features like internet
connections, computers points, minibar, among
others.

4|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

ROOM LOCATIONS OUTSIDE ROOM

 A guest room that faces the outer side of the
CONNECTING ROOM building.
 Rooms next to each other with a direct access both
rooms through a private connecting door.

CORNER ROOM
 A room that is located of the building.
INSIDE ROOM
 A room that faces the inner part of the hotel

ADJOINING ROOMS
 Rooms that is located next to each other but has no
connecting door.

SIBERIA ROOM
 A room sold only when no other rooms are available.

ADJACENT ROOMS
 Rooms close to each other such as across the
corridor

NEAR OR FAR AWAY FROM ELEVATOR

 Rooms situated near to or far from the elevator.

5|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME:
RATES AND PACKAGES
1. Rack or Published Rate- based on the market trend
that ranges from the maximum to minimum rate
during peak and off-season.
‘’WALK- IN” guest
2. Promotional Rate- special rate offered to any guests
especially on lean and low season to encourage
prospective clients to avail its business
accommodation and other hotel services.
3. Corporate Rate- discounted rate charged to
companies or business professionals who are
travelling for business.
4. Contracted Rate- special rate negotiated between
the hotel and travel agencies for their clients upon
agreement of some terms
5. Group Rate- a discounted rate that is lower than the
hotel’s rack rates offered to group bookings in view
of number it reserves at a time.
6. Monthly Rate- offered to a guest who will stay for a
minimum of one month.
7. Day Use Rate- rate given for a guests that checks in
and checks out on the same day without staying
overnight.
8. Package Rate- a package proposal of rooms and
meals introduced by hotels themselves at full period
to increase demand for guest rooms.
 EUROPEAN PLAN (EP)- charges are for
room accommodation only
 CONTINENTAL PLAN (CP)- rates include
room accommodation and continental
breakfast.
 FULL AMERICAN PLAN (FAP)- rates include
room accommodation and all three meals.
Also known as
‘’full board”
 MODIFIED AMERICAN PLAN (MAP)- charge
for room accommodation plus breakfast
and one other meal either or dinner. Also
known as “half board”
 BED AND BREAKFAST PLAN(BB)- rates
include room accommodation and a full
breakfast.
STRAND&SECTION:
HOTELS FACILITIES AND GUEST ROOM AMENITIES
HOTEL FACILITIES
1. Banquet and Events Room- a room in a hotel where
large formal meals for many people can be held.
2. Specialty shop- a shop that sells one type of thing
3. Swimming pool-
4. Gym or Fitness Center
5. Conference hall
6. Gaming or Casino area
7. Business Center- is a room in a hotel with facilities
such as computers and a fax machine, that allows
guests to work while they are staying at the hotel.
8. Massage and Spa Area- provides a variety of services
for the purpose of improving health, beauty and
relaxation through personal care treatments such as
hair, massages and facials.
9. Concierge Area- Assisted the guests by performing
tasks such as making restaurant reservations, booking
hotels and arranging for spa services.
10. Porter Service Area- This hotel facilities/ area is the
first person who greet the guests at a hotel.
HOTEL SERVICES
1. In-room services- a hotel service enabling guests to
choose items of food and drink for delivery to their
hotel room for consumption.
2. Transportation- one of the most
important services that are provided by the hotel.
3. Valet services- a parking facility provided by a
commercial establishment, such as a restaurant or
hotel, whereby customers leave their cars at the
entrance and attendants park and retrieve them.
4. Laundry and dry-cleaning service- is a service in
a hotel that washes and irons clothes for guests.
5. Currency exchange- currency exchange and
traveler’s cheque exchange is a facility offered to
their guests by the hotel.
GUEST ROOM AMENITIES
1. Television set
2. Refrigerator or minibar
3. Hot and cold shower
4. Hairdryer
5. Wifi and lan access
6. Complimentary toiletries
7. Sitting area
8. Complimentary drinks
6|P age
SOUTH EAST-ASIA INSTITUTE OF TRADE AND TECHNOLOGY
LEARNING MODULE FOR 1ST SEMESTER SCHOOL YEAR 2020-2021
GRADE 11 FRONT OFFICE SERVICES
STUDENT’S NAME: STRAND&SECTION:

PART 6: CONCLUSION/ SUMMARY

• Lodging/ Lodging industry is a residential accommodation where travelers and guests can temporarily stay for sleeping
and relaxation for a short period of time either hotel, motel, hostel or a private home.
• There are some important details that should be verified to meet the need of guest’s request; room types, room beds,
room categories, and room locations of the establishment.
• Room Rate refers to the price of guest room.
• There are classification of rates and packages offered by hotel establishments to their clients and guest. Like rack or
published rate, promotional rate, corporate rate, contracted rate, group rate, monthly rate, day use rate, package plan
rate.
• Full American Plan is also referred to as a “full board”
• Modified American Plan is also referred to as” half board”

PART 7: REFERENCE LINK

Front Office Services/ Jeffrey D. De Guzman and Alvin L. Espiritu
https://www.youtube.com/watch?v=8OSPLt4R0-k
https://www.youtube.com/watch?v=_2L0MAYJG-U

7|P age