StudentsHandouts Chapters 10-11-1

Chapter 10 GUESTROOM
A housekeeping professional must be knowledgeable with all the facilities of the hotel most especially the
type of rooms it offers to the guests. Each guest has different needs in terms of rooms. A guest may feel like
sleeping in a single room while a small family may want to have a bigger place, the family room.
Guestroom:
Basically, it is a room for the lodging of guests.
Guestrooms are serviced twice a day: morning and late afternoon up to evening.
These represent the main product that the housekeeping offers. This is considered as the highest revenuegenerating department in the hotel which contributes around 70% to 80% to the hotels revenue.
CLASSIFICATION OF GUESTROOMS
According to Number of Beds
SINGLE ROOM
a room with single bed, good for one person
TWIN ROOM
room with tw o twin or two single beds, good for 2
persons.
DOUBLE ROOM
a room occupied by two persons with 1 double bed.
DOUBLE-DOUBLE
room with two double beds or 2 queen beds, occupied by
two or more persons. It is sometimes called TWIN
DOUBLE.
TRIPLE ROOM
room occupied by three people, usually with 1 double bed
and a roll away bed or 2 single beds plus a roll away bed.
QUADRUPLE
1
HOUSEKEEPING PROCEDURES
Chapter 7-10/ MPJMUSCA
room occupied by four people; may have two beds or

more.
FAMILY ROOM
room with at least 1 double bed, with 1 or more single
beds, designed to accommodate one small family.
KING ROOM
room with king-sized bed, maybe occupied by one or two
people or one small family.
According to price, layout and facilities
ECONOMY
-a room designed for an economical rate, usually short or
standard facilities like aircon, television and other amenities.
STANDARD
- room sold at moderate rate, equipped with standard
facilities and amenities like aircon, toiletries, TV, bed, night
table, etc.
DE LUXE
a more luxurious and spacious room with amenities of
superior quality, sold at a mush higher price than standard
room.
STUDIO
a room with a studio bed (a couch which can be converted
into a bed). It may also be called an executive room.
CONNECTING ROOMS
two or more rooms with entrance doors from the outside
door between them. This allows guests to get through each
bedroom without going out of their rooms.
SUITE
a room with a parlor or living roo m connected to one or
more full sized bedrooms, equipped with luxury amenities,
and sold at a higher price than standard rooms.
Types of Suites
JUNIOR SUITE
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a room with a bed and a sitting area (usually a small

lounge). There maybe a small, separate bed, connected to
the living room or parlor. It is also called a mini suite.
PENTHOUSE SUITE
a suit usually located on the top floor of the hotel.
EXECUTIVE SUITE
suite designed for a top executive, with facilities and amenities for superior quality.
PRESIDENTIAL SUITE
also called Chairmans suite or Royal suite. The best and the largest room in the hotel which
include all the best amenities and services the hotel can offer. It will always carry the highest room rack
rate.
HOSPITALITY SUITE
suite used for entertaining visitors; serving as function room or a parlor.
Types of Beds
BED
MEASUREMENT
SINGLE BED
36 inches by 75 inches.
TWIN BED
39 inches by 75 inches
DOUBLE BED
SAMPLE PICTURE
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QUEEN BED
KING BED
ROLL-AWAY BED
SEQUENCE IN ENTERING AND CLEANING THE GUEST ROOMS

1. Enter Guest Rooms
a. Check room assignment sheet:
Confirm room number
Determine room status
Note special requests
Note guest name, if provided
b. Check door to see whether guest is ready to have room made up:
Return later to check if do not disturb sign or night lock is on.
c. Knock door with knuckles, not with keys:
Wait a moment and knock again if there is no answer.
d. Announce self as housekeeping and wait a moment.
If guest answers, say, Sorry to disturb you. This is housekeeping. When would you like me to
make up your room?
If guest would like room made up later, record time when room should be cleaned
If guest would like room made up later, record time when room should be cleaned
If no one answers, unlock door:
Open door carefully in case door chain is in use:

o Contact supervisor if there are no sign of guest and door is chained.
Enter room slowly saying, housekeeping, as you enter see:

o If guest is in room but does not respond, leave room where they will not be tripped over
o Place cart in front of guestroom door to create partial barrier or;
o Keep door shut with room being serviced sign on the door.
e. Call supervisor if there is a problem

f. Contact supervisor if you are unable to enter all assigned rooms.
2. Clean Guest Rooms

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a. Turn on lights
b. Check for luggage
c. Remove:
Dirty items, ensuring that no guest belongings are in soiled linen
Loaned items, if guest has checkout, or if informed that guest has finished with items.
d. Dispose of garbage carefully

e. Disinfect garbage can
f. Make beds
g. Clean bathroom
h. Dust and check functioning of room features
i. Disinfect telephones and ice bucket
j. Look for items left by guest
k. Check furniture for damage
l. If furniture is missing:
notify supervisor
indicate this on your assignment sheet
m. If extra furniture is in room, return it to its proper place.
Chapter 11 CLEANING AREAS OF GUESTROOM

A. BEDROOM
THE BED
Most mattresses today in the hospitality industry are the innerspring variety; but construction differ
widely, as do their cost, comfort and longevity.
Mattresses is rotated every quarter or depending on the hotel standard to ensure longevity and even
surfaces on all sides.
Box spring serves as shock absorber. They cushion the weight and sleep movements of the sleeper.
The bed frame is either metal or solid wood and provides the box spring and mattress with a platform or
box on which to rest.
Ball casters are attached at the bottom of the frame for easy movement when servicing a guestroom.
BEDDING
Bedding encompasses all materials used in the making of a bed. This includes sheets, pillow cases, blankets,
pillows, bedcover/bedspread, valance or bed skirt, and bed pad.
You will need the following to make a bed:

1. 3 flat sheets
5
With the same sizes and can be laid interchangeably with

one another.
2. 1 standard pillow
20 x 30
Can sometimes be filled up with cotton and feather among

others depending on the hotel standard.
3. 1 standard pillowcase
20 x 30
Used to cover the pillow for a more beautiful effect
4. 1 woolen blanket
Serves as insulator o give warmth the body
5. 1 mattress cover or bed pad
Used to protect the mattress from stains
6. 1 bed cover or bedspread
Used to protect the sheets from dust
7. 1 bed skirt
For decorative purpose used to cover the box spring;

sometimes called valance
BED MAKING PROCESS

1. Place the bed pad.
2. Put on bottom sheet right side up, crease down center miter all four corners
Tuck in corners of sheet
3. Put on 2nd sheet wrong side up, crease down center ensuring it touches the headboard
4. Put on blanket right side up, at least 4-8 from the head of the bed, or five fingers spread
1. Put on 3rd flat sheet right side up, to reach level of the blanket
6
2. Working with sheets and blanket as one, tuck in the sheets

from the foot of the bed and miter the bottom corners
7. Turn first sheet over the blanket and place the 3rd sheet to make
a room for pillows.
Tuck in sides
Fluff pillows and insert in pillows slips. Ensure that pillow
fillings are properly distributed. Avoid handling the pillows
with two much pressure and from touching your body. Labels
and tags should be kept away from guest contact. Openings should be facing away from both sides.
8. Put on bed spread or bed cover and inspect from both sides.
DOS AND DONTS IN BEDMAKING:
Mattress should be rotated depending on the schedule given

by the property.
Work at the central bottom part of the bed (foot of the bed)
to ensure balance distribution of linens on both sides.
Strip off linens from bed one by one
Wear roper uniform. It includes wearing hair tied at the

back.
Do check if linens are fit for use no stains and tear.
Ensure tags are at foot of the bed.
Never let the linens touch the floor.
Never bend. Do squat or sit. Bending is hazardous to your back.
Dont carry the mattress.
Avoid wearing too much jewelry when working.
Never lean on the bed once linens are placed.
REPLENISHMENT and MAINTENANCE OF BED LINEN
All soiled linen items should be replaced with fresh ones.
Bed sheets, pillowcases -daily.
Towels, hand towels, washcloth and bathmat - daily if used.
Blankets and bed covers - be immediately replace once they are soiled.
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All linen items used by sick guests should be replaced daily whether soiled or not and should be segregated
from the rest of the linen items.
Curtains - replaced once soiled.
Request for additional linen items like pillows, blankets, etc. will be granted depending on the availability
of the item.
All linen items should be properly folded and installed in the right container or location.
SET PRIORITIES IN CLEANING:

Priorities rooms cleaning as follows:
First check-out rooms
Second rooms with make-up request from guest
Third occupied rooms without request and without Make-up sign
Fourth vacant rooms that need follow-up
8
9

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Chapter 10 GUESTROOM

Basically, it is a room for the lodging of guests.

According to Number of Beds

room occupied by four people; may have two beds or

According to price, layout and facilities

a room with a bed and a sitting area (usually a small

SEQUENCE IN ENTERING AND CLEANING THE GUEST ROOMS

Confirm room number

Determine room status

Note special requests

Note guest name, if provided

Return later to check if do not disturb sign or night lock is on.

c. Knock door with knuckles, not with keys:

Wait a moment and knock again if there is no answer.

d. Announce self as housekeeping and wait a moment.

If no one answers, unlock door:

Open door carefully in case door chain is in use:

Enter room slowly saying, housekeeping, as you enter see:

e. Call supervisor if there is a problem

2. Clean Guest Rooms

Dirty items, ensuring that no guest belongings are in soiled linen

d. Dispose of garbage carefully

indicate this on your assignment sheet

m. If extra furniture is in room, return it to its proper place.

Chapter 11 CLEANING AREAS OF GUESTROOM

You will need the following to make a bed:

With the same sizes and can be laid interchangeably with

Can sometimes be filled up with cotton and feather among

Used to cover the pillow for a more beautiful effect

Serves as insulator o give warmth the body

5. 1 mattress cover or bed pad

Used to protect the mattress from stains

6. 1 bed cover or bedspread

Used to protect the sheets from dust

For decorative purpose used to cover the box spring;

BED MAKING PROCESS

2. Working with sheets and blanket as one, tuck in the sheets

DOS AND DONTS IN BEDMAKING:

Mattress should be rotated depending on the schedule given

Strip off linens from bed one by one

Wear roper uniform. It includes wearing hair tied at the

Do check if linens are fit for use no stains and tear.

Ensure tags are at foot of the bed.

Never let the linens touch the floor.

Never bend. Do squat or sit. Bending is hazardous to your back.

Dont carry the mattress.

Avoid wearing too much jewelry when working.

Never lean on the bed once linens are placed.

REPLENISHMENT and MAINTENANCE OF BED LINEN

All soiled linen items should be replaced with fresh ones.

Bed sheets, pillowcases -daily.

Towels, hand towels, washcloth and bathmat - daily if used.

Curtains - replaced once soiled.

SET PRIORITIES IN CLEANING:

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