INDUSTRIAL TRAINING REPORT

Customer Service Department

Submitted in partial fulfillment of the

Requirements for the award of
Diploma in Mechanical Engineering

Submitted By
Name: Suraj Rana
UBTER Roll No.:
Semester/Branch: Mechanical engineering/ 5th sem
Submitted To: Mr. Thakur Singh
Department of Mechanical Engineering
Dev Bhoomi Institute of Technology
Dehradun, Uttarakhand
 DECLARATION
I hereby declare that the Industrial Training Report on Automation Products and service
department, Industry is an authentic record of my own work as requirements of Minor/ Major
Industrial Training during the period from 1 st july 2023 to 10th august 2023 for the award of
degree of B.Tech. (Mechanical Engineering) Dugar brothers and sons Pvt. Ltd. under the
guidance of Sr. Er. Mr. Suman Kumar chaudhary

Bibek chaudhary
21BTME0010

Date: 10th sep 2023

Certified that the above statement made by the student is correct to the best of our knowledge
and belief

Examined by: Thakur Singh

(Signature)
Name of Faculty Facilitator

Head of department
 ACKNOWLEDGEMENT
First and foremost, I wish to express my sincere thanks and gratitude to my esteemed Mentor
“Suman kumar chaudhary” who has contributed so much for successful completion of my
Industrial Training by his thoughtful reviews and valuable guidance.
Next I would like to tender my sincere thanks to “Prof. Name of HOD” (Head of Mechanical
Engineering Department) for his co-operation and encouragement.

Bibek chaudhary
21BTME0010
 About Company
Mahindra Group is an Indian multinational conglomerate, headquartered in Mumbai. The
group has operations in over 100 countries, with a presence
in aerospace, agribusiness, aftermarket automotive components, construction
equipment, defence, energy, farm equipment, finance and insurance, industrial
equipment, information technology, leisure and hospitality, logistics, real
estate, retail and education. The group's flagship company Mahindra & Mahindra has market
leadership in utility vehicles as well as tractors in India.

Mahindra & Mahindra was incorporated as Mahindra & Mohammed in 1945 by the
brothers J. C. Mahindra and K. C. Mahindra, and Malik Ghulam
Muhammad in Ludhiana, Punjab to trade steel. Following the Partition of India in 1947,
Malik Ghulam Muhammad left the company and emigrated to Pakistan, where he became the
first finance minister of the new state (and later the third Governor General in 1951). In 1948,
K. C. Mahindra changed the company's name to Mahindra & Mahindra.

Building on their expertise in the steel industry, the Mahindra brothers began trading steel
with UK suppliers. They won a contract to manufacture Willys Jeeps in India and began
producing them in 1947. By 1956, the company was listed on the Bombay Stock Exchange,
and by 1969 the company became an exporter of utility vehicles and spare parts. Like many
Indian companies, Mahindra responded to the restrictions of the Licence Raj by expanding
into other industries. Mahindra & Mahindra created a tractor division in 1982 and a tech
division (now Tech Mahindra) in 1986. It has continued to diversify its operations through
both joint ventures and greenfield investments.

By 1994, the group had become so diverse that it undertook a fundamental reorganization,
dividing into six Strategic Business Units: Automotive; Farm
Equipment; Infrastructure; Trade and Financial services; Information Technology; and
Automotive Components (known internally as Systech). The new managing director, Anand
Mahindra, followed this reorganization with a new logo in 2000 and the successful launch of
the Mahindra Scorpio (a wholly indigenously designed vehicle) in 2002. Along with an
overhaul in production and manufacturing methods, these changes helped make the company
more competitive, and since then the Group's reputation and revenues have risen noticeably.
Currently, Mahindra & Mahindra is one of the 20 largest companies in India In 2009, Forbes
ranked Mahindra among the top 200 most reputable companies in the world.
In January 2011, the Mahindra Group launched a new corporate brand, Mahindra Rise, to
unify Mahindra's image across industries and geographies. The brand positions Mahindra
products and services as aspirational, supporting customers' ambitions to 'Rise.'
In April 2012, the Mahindra Group expressed interest in purchasing the bankrupt automobile
company Saab, and placed several bids for Saab, though was outbid by Saab's new
owner National Electric Vehicle.
 Table of content
S.N Title

1. Introduction to customer service department.

2. Training provided in Internship.
1. The Role and Importance of a Customer Service Department
2. Functions of a Customer Service Department

3. Steps followed by customer for the services

3. Challenges faced by customer service department.

4. Benefits of doing internship.

5. Objectives of internship.

6. Tools and Technology used in automobile workshop.

7. Software and tools used in workshop.

8. Training exposure.

9. Reference.

10. conclusion.
Introduction to the Customer Service Department

The Customer Service Department is the heartbeat of any organization's commitment to its
clientele. It serves as the frontline connection between the company and its customers,
embodying the essence of quality service and support. This internship report provides a
comprehensive overview of my internship experience within the Customer Service
Department of [Company Name], highlighting the pivotal role this department plays in
ensuring customer satisfaction, addressing inquiries and concerns, and maintaining the
company's reputation for excellence.

The Customer Service Department is not merely a functional entity within an organization; it
is a dynamic hub of activity where every interaction has the potential to impact customer
perception, loyalty, and the overall success of the business. This report will delve into the
various aspects of the department, including its functions, goals, challenges, and the
invaluable lessons learned throughout my internship journey.

Over the course of this report, I will share insights into the day-to-day operations of the
Customer Service Department, including the tasks and responsibilities undertaken, the
methodologies employed to address customer inquiries and issues, and the strategies used to
ensure customer satisfaction. Furthermore, I will discuss the broader significance of the
department in terms of its role in shaping the company's image and the enduring relationships
it fosters with its clientele.

In addition to providing a detailed account of my experiences within the Customer Service

Department, this report will reflect upon the lessons learned, the skills acquired, and the
personal and professional growth achieved during the internship. It will also address the
significance of customer feedback and the critical role it plays in continuous improvement
within the department and the organization as a whole.

As we delve deeper into this report, we will uncover the multifaceted nature of the Customer
Service Department, understanding not only its operational aspects but also its strategic
importance in enhancing customer loyalty, maintaining brand reputation, and contributing to
the overall success of [Company Name]. I invite you to explore the following sections of this
report to gain a comprehensive understanding of the critical role and impact of the Customer
Service Department in the modern business landscape.

Training provided in Internship

The Role and Importance of a Customer Service Department

In today's highly competitive business landscape, the customer service department plays a
pivotal role in the success and sustainability of any organization. This vital department serves
as the front line in establishing and maintaining positive relationships with customers, and its
impact extends far beyond resolving complaints or answering inquiries. In this essay, we will
delve into the various facets of a customer service department, exploring its functions,
challenges, and its fundamental importance in modern business.

Functions of a Customer Service Department

At its core, a customer service department is responsible for addressing the needs and
concerns of customers. These functions can be broadly categorized as follows:

1. Issue Resolution: One of the primary functions of customer service is to resolve

customer issues promptly and effectively. This includes handling complaints,
processing returns, and ensuring customers receive satisfactory solutions to their
problems.

2. Communication: Customer service acts as a direct communication channel between

the company and its customers. This involves responding to inquiries, providing
information about products or services, and offering support.

3. Feedback Collection: The department collects valuable feedback from customers,

which can be used for product improvement, service enhancement, and overall
business strategy development.

4. Relationship Building: Customer service representatives are responsible for building

and maintaining positive relationships with customers. This involves cultivating trust,
showing empathy, and ensuring customers feel valued.

5. Product Knowledge: Customer service personnel must possess an in-depth

understanding of the company's products or services to provide accurate information
and assistance to customers.

6. Quality Assurance: Monitoring and evaluating the quality of customer interactions to

identify areas for improvement and ensuring consistent service excellence.

Steps followed by customer for the services

Customers visiting an automobile workshop typically follow a series of steps to have their
vehicles serviced or repaired efficiently. These steps ensure a smooth process and satisfactory
service experience. Here's a detailed explanation of the typical steps a customer goes through
when visiting an automobile workshop:
1. Appointment Scheduling:
 The process begins when the customer realizes their vehicle needs servicing or
repairs.
 They contact the workshop to schedule an appointment. Some workshops
allow online booking for added convenience.
 During this initial conversation, the customer might discuss the issues they are
facing and request an estimate.
2. Vehicle Drop-Off:
 On the scheduled day, the customer arrives at the workshop.
 They provide their vehicle details, keys, and any relevant information to the
service advisor or receptionist.
 The customer may also receive a service order or repair order with a unique
reference number for tracking purposes.
3. Diagnostic Inspection:
 The workshop's technicians perform a diagnostic inspection to identify the
issues with the vehicle.
 This may include computerized scans, visual inspections, and discussions with
the customer to understand specific problems.
 Based on this assessment, a detailed repair plan and estimate are prepared.
4. Service Authorization:
 The service advisor communicates the diagnostic findings and the proposed
repairs or services to the customer.
 The customer reviews the estimate, approves the work, and signs off on it.
 Any additional repairs or services discovered during the process require
customer consent before being carried out.
5. Parts Procurement:
 If replacement parts are required, the workshop orders them from suppliers or
from their own inventory.
 Customers are informed of any necessary parts replacements and may be
provided with details about the parts used, including brand and warranty
information.
6. Service/Repair Execution:
  The technicians start working on the vehicle, following the repair plan and
utilizing specialized tools and equipment.
 They may update the customer on the progress and inform them of any
unexpected issues that arise during the repair process.
7. Quality Control and Testing:
 After completing the repairs, the vehicle goes through a quality control check.
 Technicians ensure that all systems are functioning correctly and that the
vehicle is safe to drive.
8. Service Report and Documentation:
 A detailed service report is prepared, documenting all the work performed,
parts replaced, and any additional recommendations.
 The customer is provided with this report for their records.
9. Final Inspection:
 The customer's vehicle is thoroughly cleaned and detailed to ensure it's
returned in a clean and presentable condition.
 Technicians perform a final inspection to double-check all repairs and
services.
10. Payment and Invoice:
 The customer receives an invoice that includes the cost of labor, parts, and any
additional charges.
 Payment is typically made at this point, and customers can choose from
various payment methods, including cash, credit/debit cards, or online
payments.
11. Customer Feedback and Satisfaction Survey:
 Many workshops seek feedback from customers to gauge their satisfaction
with the service provided.
 Customers are encouraged to provide input on their experience, which can
help the workshop improve its services.
12. Vehicle Pickup:
 The customer is notified that their vehicle is ready for pickup.
 They return to the workshop, present the service order or repair order, and
receive their vehicle and keys.
13. Explanation of Work Done:
  A service advisor or technician may provide the customer with a brief
explanation of the work performed, highlighting any important maintenance
tips or post-repair instructions.
14. Follow-Up and Maintenance Schedule:
 The workshop may remind the customer of any recommended future
maintenance or service appointments.
 They can also discuss a maintenance schedule tailored to the vehicle's needs.
15. Customer Departure:
 The customer leaves the workshop with their serviced or repaired vehicle,
satisfied with the professional service they received.
Challenges Faced by Customer Service Departments

While the customer service department plays a critical role, it faces various challenges in its
day-to-day operations:

1. High Customer Expectations: Customers today have higher expectations for service
quality, speed, and personalization, making it challenging to meet these demands
consistently.

2. Communication Channels: The rise of multiple communication channels, including

phone, email, chat, and social media, requires customer service departments to be
proficient in managing diverse platforms.

3. Handling Complaints: Resolving customer complaints effectively while maintaining

professionalism can be a difficult task, especially when emotions are involved.

4. Employee Burnout: Customer service representatives often deal with demanding

customers and may experience burnout due to the stress associated with the job.

5. Technological Advancements: Keeping up with rapidly evolving technology and

tools for customer service, such as AI chatbots and CRM systems, requires continuous
training and adaptation.

6. Consistency: Maintaining consistent service quality across all customer interactions,

regardless of the channel or representative, is a persistent challenge.

The Fundamental Importance of Customer Service

A robust customer service department is fundamental for several compelling reasons:

1. Customer Retention: It is often more cost-effective to retain existing customers than

acquire new ones. Exceptional customer service can build loyalty and repeat business.

2. Brand Reputation: Customer service has a profound impact on a company's

reputation. Positive experiences lead to word-of-mouth recommendations, while
negative experiences can tarnish a brand's image.

3. Feedback-Driven Improvement: Customer service provides a valuable source of

feedback that can inform product enhancements, service improvements, and strategic
decisions.
 4. Competitive Edge: Exceptional customer service can differentiate a company in a
competitive marketplace, attracting and retaining customers who value excellent
service.

5. Revenue Growth: Satisfied customers are more likely to make repeat purchases and
recommend a company to others, leading to revenue growth.

6. Crisis Management: In times of crisis or public relations challenges, a capable

customer service team can help mitigate damage and restore trust.

The Benefits of Doing Internship:

Bridging the Gap Between Education and Employment

Internships are a valuable and integral part of the educational and professional journey for
students and recent graduates. These structured work experiences provide numerous benefits
that extend beyond the classroom, offering invaluable insights and opportunities for personal
and career development. In this essay, we will explore the multifaceted advantages of doing
an internship.

1. Practical Experience:

Internships offer hands-on, real-world experience that complements academic learning. They
provide a bridge between theory and practice, allowing interns to apply classroom knowledge
to actual work scenarios. This practical experience is particularly beneficial for professions
that require specific skills and technical expertise.

2. Skill Development:

During an internship, individuals have the chance to develop and enhance a wide range of
skills. These skills may include technical skills relevant to their field, as well as soft skills
such as communication, problem-solving, teamwork, and time management. These skills are
transferable and highly valued by employers.

3. Networking:
Internships provide opportunities to build a professional network. Interns can connect with
colleagues, supervisors, mentors, and industry professionals. Networking can lead to future
job opportunities, references, and valuable insights into career paths.

4. Resume Enhancement:

Having internship experience on one's resume is a significant advantage when entering the
job market. It demonstrates to prospective employers that the candidate has practical
experience and a strong work ethic, making them more competitive in their job search.

5. Exploration:

Internships allow individuals to explore different career paths and industries. This exploration
is invaluable for students and recent graduates who may not have a clear career direction. It
helps them discover their interests, strengths, and passions.

6. Mentorship:

Many internships provide mentorship opportunities. Working closely with experienced

professionals allows interns to learn from their mentors' expertise, gain valuable insights, and
receive guidance on career development.

7. Company Culture Understanding:

Interns get an inside look at the culture and dynamics of an organization. This understanding
is crucial in assessing whether a particular company aligns with their values, work style, and
long-term career goals.

8. Job Opportunities:

Some internships lead to full-time job offers. Employers often prefer hiring candidates who
have completed internships within their organization because they are already familiar with
the company's operations and culture.

9. Financial Compensation:

While not all internships are paid, many do offer stipends or hourly wages. Paid internships
provide financial support, which can be especially valuable for students covering education
costs.

10. Academic Credit:

In some cases, students can earn academic credit for their internships, allowing them to
integrate practical experience into their educational program.

11. Confidence Building:

Internships boost individuals' self-confidence. As they gain real-world experience and see the
impact of their contributions, they become more self-assured in their abilities.

12. Personal Growth:

Internships often challenge individuals to step out of their comfort zones, adapt to new
environments, and handle responsibilities independently. This personal growth is invaluable
for character development.

13. Global Perspective:

International internships offer exposure to different cultures, work practices, and business
environments. This experience enhances individuals' global perspective, cultural awareness,
and adaptability.

14. Problem-Solving Skills:

Internships require individuals to solve real-world problems, which strengthens their critical
thinking and problem-solving abilities.

15. Enhanced Interview Skills:

Internship experiences provide stories and examples to use in job interviews, making
individuals more confident and effective during the interview process.

The Objectives of Internship:

Fostering Professional Growth and Skill Development

Internships serve as a pivotal bridge between academic learning and professional experience,
offering a unique opportunity for individuals to gain practical insights, build skills, and
explore career paths. The objectives of an internship are multifaceted and contribute
significantly to personal and professional growth. In this essay, we will delve into the various
objectives of an internship and their importance in shaping the future careers of participants.

1. Practical Experience:

One of the primary objectives of an internship is to provide individuals with practical, hands-
on experience in their chosen field. It allows them to apply the theoretical knowledge gained
in classrooms to real-world situations. This experience is instrumental in developing a deeper
understanding of industry practices and expectations.

2. Skill Development:

Internships are skill-building opportunities. Participants have the chance to develop and
refine a wide range of skills, including technical skills specific to their field and soft skills
such as communication, problem-solving, teamwork, leadership, and time management.
These skills are invaluable assets in the competitive job market.

3. Industry Exposure:

Internships expose individuals to the inner workings of a particular industry or sector. They
gain insights into industry trends, challenges, and opportunities, which can help them make
informed career decisions and stay relevant in their chosen field.

4. Networking:

Building a professional network is a key objective of internships. Participants interact with

colleagues, supervisors, mentors, and industry professionals. These connections can lead to
future job opportunities, mentorship, references, and a deeper understanding of industry
dynamics.

5. Resume Enhancement:

Internship experience significantly enhances a resume. Employers value candidates with

practical experience, and having completed a successful internship demonstrates a strong
work ethic, commitment, and readiness for the workforce.

6. Exploration:

Internships offer a platform for career exploration. Many individuals use internships as a
means to test the waters in a particular industry, role, or organization. This exploration helps
them discover their passions, strengths, and areas of interest.

7. Mentorship:

Some internships provide mentorship opportunities. Working closely with experienced

professionals allows interns to benefit from their expertise, gain guidance on career
development, and receive valuable feedback on their performance.
8. Company Culture Understanding:

Internships provide an inside look at the culture and values of an organization. Understanding
the company's culture helps individuals assess whether it aligns with their personal values
and long-term career goals.

9. Job Opportunities:

Internships often serve as a stepping stone to full-time employment. Employers are more
likely to hire candidates who have completed internships within their organization because
they are already familiar with the company's operations and culture.

10. Financial Compensation:

While not all internships are paid, many organizations offer stipends or hourly wages to
interns. Paid internships provide financial support, which can be crucial for students covering
education expenses.

11. Academic Credit:

Some educational institutions offer academic credit for internships. This allows students to
integrate practical experience into their academic programs, combining theory and practice.

12. Confidence Building:

Successful completion of an internship enhances individuals' self-confidence. As they see the

impact of their contributions and gain recognition for their work, they become more self-
assured in their abilities.

13. Personal Growth:

Internships often challenge individuals to step out of their comfort zones, adapt to new
environments, and handle responsibilities independently. This personal growth is invaluable
for character development.

14. Global Perspective:

International internships offer exposure to different cultures, work practices, and business
environments. This experience enhances individuals' global perspective, cultural awareness,
and adaptability.

15. Problem-Solving Skills:

Internships require individuals to tackle real-world problems, which strengthens their critical
thinking and problem-solving abilities. They learn to analyze situations, identify issues, and
develop effective solutions.

16. Enhanced Interview Skills:

Internship experiences provide candidates with stories and examples to use during job
interviews. This firsthand experience makes individuals more confident and effective when
articulating their qualifications and experiences to potential employers.

17. Contribution to Projects and Goals:

Interns often work on significant projects or contribute to achieving organizational goals.

Their contributions can lead to improved processes, cost savings, or the development of new
products or services.

18. Exposure to Different Departments:

Some internships offer opportunities to work in various departments or teams within an

organization. This exposure provides a comprehensive view of how different functions
contribute to the company's overall success.

19. Ethical Considerations:

Internships expose individuals to ethical considerations within their field. They learn about
ethical practices, decision-making, and the importance of ethical conduct in their profession.

20. Soft Skills Development:

Internships focus on developing soft skills such as adaptability, resilience, conflict resolution,
and emotional intelligence, which are essential for success in the workplace.
 Tools and technology used in automobile workshops

Automobile workshops, also known as auto repair shops or garages, rely on a variety of tools
and technology to diagnose, repair, and maintain vehicles. These tools and technologies have
evolved significantly over the years, making automotive repair more efficient, precise, and
capable of handling modern vehicles' complex systems. In this essay, we will explore some
of the key tools and technologies used by automobile workshops.

1. Diagnostic Scanners and Scan Tools:

 On-Board Diagnostics (OBD) Scanners: These scanners connect to a vehicle's OBD

port to read and interpret diagnostic trouble codes (DTCs). They help mechanics
identify issues with the engine, transmission, emissions, and other systems.

 Advanced Diagnostic Tools: Modern diagnostic tools go beyond basic code reading.
They provide real-time data, graphical representations, and detailed information about
various vehicle parameters. Some can even perform bi-directional control tests and
programming functions.

2. Lifts and Hoists:

 Vehicle Lifts: Hydraulic lifts or hoists are used to raise vehicles off the ground,
allowing mechanics easier access to the underside for repairs and maintenance. They
come in various types, including two-post lifts, four-post lifts, and scissor lifts.

 Alignment Racks: Alignment racks help ensure that a vehicle's wheels are properly
aligned, which is critical for tire wear and vehicle handling. These racks use laser or
computerized systems to measure and adjust wheel alignment.
3. Hand Tools:

 Wrenches and Sockets: Mechanics rely on a wide range of hand tools, including
wrenches, sockets, pliers, screwdrivers, and hammers, to perform various tasks such
as loosening bolts, removing components, and securing parts.

 Specialty Tools: Specialty tools are designed for specific tasks, such as brake caliper
tools, spark plug sockets, and oil filter wrenches. These tools ensure precision and
efficiency in repairs.

4. Power Tools:

 Impact Wrenches: Electric or pneumatic impact wrenches are used to quickly and
efficiently remove and install lug nuts and bolts, making tire changes and suspension
work faster.
  Grinders and Sanders: Power tools like grinders and sanders are essential for tasks
like smoothing metal surfaces, grinding rust, and preparing surfaces for painting or
welding.

5. Welding and Cutting Equipment:

 Welding Machines: Welding equipment is used for repairing and fabricating metal
components. Different types of welding, such as MIG, TIG, and arc welding, may be
employed depending on the job requirements.

 Plasma Cutters: Plasma cutters use a high-velocity jet of ionized gas to cut through
metal quickly and precisely, making it useful for fabricating and repairing metal parts.

6. Engine Diagnostic and Repair Tools:

 Engine Analyzers: These tools are used to analyze engine performance, including
ignition timing, fuel injection, and emissions. They help identify and troubleshoot
issues within the engine.

 Compression Testers: A compression tester measures engine cylinder compression

to identify problems such as worn piston rings or valves.

7. Wheel and Tire Service Equipment:

 Tire Changers and Balancers: These machines are essential for replacing and
balancing tires accurately. Modern tire changers can handle a variety of tire sizes and
types.
  Tire Pressure Monitoring System (TPMS) Tools: TPMS tools are used to diagnose
and service tire pressure monitoring systems, which are now standard in many
vehicles.

8. Fluid Management Systems:

 Oil Change Equipment: Oil change systems help drain and refill engine oil
efficiently, reducing the mess associated with traditional oil changes.

 Coolant Exchange Machines: These machines flush and refill a vehicle's coolant
system, ensuring proper engine cooling and preventing overheating.

9. Electronic Testing Equipment:

 Multimeters and Oscilloscopes: These tools are used to diagnose electrical and
electronic issues within a vehicle's systems, including sensors, circuits, and wiring.

 Battery Testers and Chargers: Battery testers assess the condition of a vehicle's
battery, while chargers revive and maintain batteries.

10. Air Conditioning Service Equipment:

 AC Refrigerant Recovery Machines: These machines recover, recycle, and recharge

refrigerant in a vehicle's air conditioning system, ensuring efficient cooling.

 AC Leak Detection Tools: Used to detect and locate refrigerant leaks, which can
cause a loss of cooling efficiency.

11. Brake Service Tools:

  Brake Lathes: Brake lathes are used to resurface brake rotors and drums, ensuring
even brake pad wear and smooth braking.

 Brake Bleeding Equipment: Brake bleeders are essential for removing air from
brake lines, maintaining optimal braking performance.

12. Shop Management Software:

 Computerized Maintenance Systems: These software systems help manage

appointments, vehicle records, billing, and inventory. They also assist in tracking
maintenance schedules for customers' vehicles.

13. Environmental Equipment:

 Exhaust Gas Analyzers: These devices measure emissions from vehicles to ensure
compliance with environmental regulations.

 Fluid Recycling Systems: Recycling systems help dispose of and recycle hazardous
fluids such as oil, coolant, and brake fluid in an eco-friendly manner.

Software and tools used in workshop:

Automobile workshops rely on various software and tools to streamline their operations,
improve efficiency, and provide high-quality service to customers. These software
applications and tools are essential for tasks ranging from vehicle diagnostics and repair to
customer management and inventory control. In this essay, we will explore some of the key
software and tools used in automobile workshops.

1. Diagnostic Software:

 OBD-II Diagnostic Software: On-Board Diagnostics (OBD) software is essential for

reading and interpreting diagnostic trouble codes (DTCs) from a vehicle's computer
system. It helps mechanics identify issues with the engine, transmission, emissions,
and other systems. Common OBD-II software includes Torque, FORScan, and
ScanMaster.

2. Repair and Service Information Systems:

 All Data: All data provides comprehensive repair and service information, including
technical diagrams, repair procedures, and labour time estimates. It assists mechanics
in diagnosing and repairing various vehicle makes and models.
  Mitchell 1: Mitchell 1's software offers repair information, maintenance schedules,
and estimating tools to help automotive professionals efficiently complete repairs and
provide accurate cost estimates to customers.

3. Vehicle Management Software:

 Shop Management Systems: Software solutions like AutoShop and GaragePlug

offer end-to-end management of a workshop's operations. They include features for
appointment scheduling, customer relationship management (CRM), invoicing, and
inventory control.

 Work Order Management: Work order software allows workshops to create, track,
and manage repair orders efficiently. It helps organize tasks, assign jobs to
technicians, and monitor progress.

4. Automotive Diagnostic Tools:

 Scan Tools: Handheld diagnostic scan tools, such as those from Autel, Snap-on, or
Bosch, are used to communicate with a vehicle's onboard computer system and
retrieve diagnostic data. They provide real-time information on engine performance,
sensors, and subsystems.

 Vehicle Scanners: Vehicle-specific scanners and diagnostic devices, like GM's

Tech2 or Ford's IDS, are used to diagnose and service vehicles from specific
manufacturers. They often provide access to manufacturer-specific codes and
functionalities.

5. Customer Relationship Management (CRM):

 CRM Software: CRM solutions like Salesforce or Zoho CRM help workshops
manage customer information, track communication, and provide a personalized
experience. They assist in appointment scheduling, follow-ups, and maintaining
customer records.

6. Inventory Management Software:

 Parts Inventory Systems: Inventory management software, such as Auto Parts

Inventory Management (APIM) or RepairShopr, helps workshops track and manage
 their parts inventory efficiently. It automates reordering, monitors stock levels, and
provides cost control.

7. Automotive Estimating Software:

 Estimating Tools: Estimating software like CCC ONE or Audatex provides accurate
estimates for repair costs and labor hours. It helps workshops create detailed, itemized
quotes for customers and insurance companies.

8. Maintenance Reminder Software:

 Maintenance Tracking Systems: Software like CARFAX Service Shop or

AutoFluent helps workshops track vehicle maintenance schedules. It allows
workshops to send automated reminders to customers for upcoming service
appointments.

9. Accounting Software:

 Accounting Tools: Accounting software such as QuickBooks or Xero is used for

financial management, including invoicing, expense tracking, payroll, and tax
preparation. It helps workshops maintain financial transparency and accuracy.

10. Vehicle Inspection Apps:

 Digital Inspection Apps: These mobile apps allow technicians to perform digital
vehicle inspections. They can document and photograph vehicle issues, make
recommendations, and share reports with customers for transparent communication.

11. Labor Time Guide Tools:

 Labor Time Guides: Labor time guide software, such as MOTOR Labor Guide or
Real-Time Labor Guide, provides standardized labor time estimates for various repair
and maintenance tasks. It assists in accurate pricing and scheduling.

12. Tires and Alignment Software:

 Tire and Alignment Software: Software like Hunter's Quick Check or John Bean's
V2200 are used to diagnose tire and alignment issues. They provide accurate
measurements and alignment specifications for adjustments.

13. Emission Testing Software:

  Emission Testing Tools: Emission testing software, often integrated into diagnostic
tools, helps workshops perform emissions tests and report results to regulatory
agencies when required.

Training exposures:

"Highlights of Training Exposure" typically refers to the key takeaways, experiences, and
achievements gained during a training program or course. It's a summary of the most
significant aspects of the training that contributed to your personal and professional
development. Here, I'll provide a general template for highlighting your training
exposure:

1. Knowledge Acquisition: During the training, I acquired a comprehensive

understanding of customer service department. This included in-depth knowledge of
list specific topics or areas covered, which greatly expanded my expertise in the field.

2. Practical Application: One of the highlights was the opportunity to apply the newly
acquired knowledge in practical scenarios. Through hands-on exercises, case studies,
and real-world simulations, I was able to solidify my understanding and develop
practical skills.

3. Networking Opportunities: The training program provided an excellent platform for

networking with professionals in the industry. I had the privilege of interacting with
Dugar brothers and sons. which broadened my professional connections and opened
doors for potential collaborations.

4. Problem-Solving and Critical Thinking: The training emphasized problem-solving

and critical thinking skills. I was exposed to complex challenges and tasked with
developing innovative solutions. This experience enhanced my ability to analyze
situations, identify issues, and propose effective strategies.

5. Team Collaboration: Collaboration was a key aspect of the training, and I had the
opportunity to work in diverse teams. Collaborative projects fostered effective
communication, teamwork, and the exchange of ideas, contributing to a well-rounded
learning experience.
 6. Feedback and Evaluation: Regular feedback and evaluation sessions were
instrumental in my growth. Constructive feedback from trainers and peers helped me
identify areas for improvement and fine-tune my skills.

7. Certification and Recognition: Upon successful completion of the training, I

received [mention any certificates or recognition received]. These credentials are a
testament to my commitment to continuous learning and professional development.

8. Project Experience: I was involved in customer service department, which allowed

me to apply my training directly to real-world situations. These experiences enhanced
my problem-solving abilities and provided me with tangible results to showcase.

9. Personal Growth: Beyond the technical aspects, the training exposed me to personal
growth opportunities. It challenged me to step out of my comfort zone, embrace new
perspectives, and develop a growth mindset.

10. Career Advancement: The knowledge and skills gained during the training have
already had a positive impact on my career. I've been able to [mention specific career
achievements or advancements] as a direct result of the training exposure.

11. Continuous Learning: The training instilled in me a passion for continuous learning.
I am now more committed than ever to staying updated in the field, seeking out new
opportunities for growth, and pursuing further education and certifications.

12. Future Opportunities: The training exposure has opened doors to future
opportunities. I am actively exploring [mention any specific opportunities or goals]
and am excited about the potential for further growth and development.:

Reference:

I am writing to provide a reference for Bibek Chaudhary, who completed an internship at

Mahindra Dugar Brothers And Sons from 1st july to 10th august. During this period, Bibek
chaudhary worked in the customer service department and made significant contributions to
our team and organization.
Bibek Chaudhary exhibited a strong work ethic, a keen willingness to learn, and a high level
of dedication throughout the duration of their internship. Their primary responsibilities, and
they consistently met or exceeded our expectations in these areas.

One of Bibek Chaudhary's notable strengths is their ability to adapt to new challenges and
technologies quickly. They demonstrated exceptional problem-solving skills and showed
great initiative in finding innovative solutions to various issues that arose during their
internship. They also effectively communicated their ideas and findings to team members,
which greatly contributed to our projects' success.

Moreover, Bibek Chaudhary was a valuable team member who collaborated effectively with
colleagues and demonstrated excellent interpersonal skills. Their positive attitude and
enthusiasm were infectious and created a productive and enjoyable work environment for
everyone.

I have no doubt that Bibek Chaudhary will excel in their future endeavors, and I
wholeheartedly recommend them for any opportunities they may seek. If you require any
further information or have additional questions, please do not hesitate to contact me at
info@mvdugar.com

Name: Bibek Chaudhary

Contact No: +9779814274615

Conclusion:

My internship experience at Mahindra Dugar Brothers And Sons has been an invaluable
journey of personal and professional growth. Over the course of 40 days, I have had the
privilege of working alongside a team of dedicated professionals who have not only imparted
their knowledge but also inspired me to reach new heights in my career.

During my time at Mahindra Dugar Brothers And Sons, I had the opportunity to engage in
a wide range of tasks and projects that provided me with practical insights into the indust. I
learned how to communicate and give service to customer, which I believe will be
instrumental in my future endeavors. Moreover, I gained a deeper understanding of the
industry's dynamics, challenges, and opportunities, which will undoubtedly serve as a solid
foundation for my career.

One of the most significant takeaways from this internship is the importance of effective
teamwork and communication. Working in diverse teams on various projects allowed me to
refine my interpersonal skills, collaborate efficiently, and contribute to collective goals. I also
had the chance to observe how a successful organization operates, from strategic planning
and problem-solving to decision-making and customer satisfaction.

Additionally, the mentorship and guidance I received from my supervisor and colleagues
were instrumental in shaping my professional development. Their willingness to share their
expertise, answer my questions, and provide constructive feedback enriched my learning
experience and boosted my confidence in tackling complex challenges.

Beyond the technical and professional aspects, this internship has reinforced the importance
of adaptability and resilience in a fast-paced and ever-changing work environment. I learned
how to stay composed under pressure, manage my time effectively, and continuously seek
opportunities for improvement.

As I reflect on my internship journey, I am filled with gratitude for the support and
encouragement I received from the entire [Company Name] team. I am leaving with not only
enhanced skills but also cherished memories and meaningful relationships that I will carry
with me throughout my career.

In conclusion, my internship at Mahindra Dugar Brothers And Sons has been a

transformative experience that has equipped me with the knowledge, skills, and confidence to
pursue my career aspirations. I am excited about the future and eager to apply what I have
learned here to new challenges and opportunities. I extend my heartfelt thanks to everyone at
Mahindra Dugar Brothers And Sons for making this internship an enriching and
unforgettable chapter in my professional development.

Remember to customize this conclusion to reflect your specific experiences and the key
takeaways from your internship. Highlight the skills you've acquired and the personal growth
you've experienced during your time at the company. Conclude on a positive note, expressing
your gratitude and enthusiasm for the future.