s or 28 syllables
The mate rial is coun ted in group s of 20 stand ard word
for conv enien ce in timin g the readi ng or dicta tion.
LESSON 1
1.1
The findin gs of the audit indic ate that this has
been a costly year.
2 We will credi t your accou nt accordingly.
3 We have severaJ meetings scheduled early.
4 We readi ly furni shed the neede d detai ls.
5 Mr. fohn son willingly collected the infor matio n
and provi ded it to us.
" ,r Charge .Account
Dear Ms. Carte r 'Ye are aware that you are think-
ing of closing your charge accou nt with ~s. Your
acco unt is extremely impo rtant to us, Ms. Carter.
1
If there is a service with which we have not pro-
vided you! we hope you wiJi2 let us know. We are
since rely intere sted in keeping you as a satisfied
1 mence.
3
credi t custo mer. Sincerely yours [62 words]
1.2
1 I will not be able to acknowledge your letter by
June 15.
2 We will be able to print the adver tisem ent in an
hour.
3 Mrs. Brow n was assisted in maki ng the appro pri-
ate chang es in the daily repor t.
4 It is not necessarily an adva ntage to dedu ct the
inter est in adva nce.
5 Our store will hold an anniv ersar y sale early next
mont h.
33 2-
't ,i Policy Changes .
Dear Mr. G reen We have bnefl y n1v~ewed the
.
findi ngs of the enclosed study, and we will be able
to revise i our pp li~ies accor dingly. SQme of th~
chang es will be quite costl y and cann ot be mad~.
very easily. 2 After these chan ges are ma~e , ho_w-
ever the opera tions of our organ izatio n should be
impr, oved greatl y.· Your s truly
1 ' [62 words]
..ro 1.3 Credit Cancellation
Dear Mr. Da v\s Yeste rday we recei ved your letter1
canceling your mem bers_h if in the Natio nal Credit
Association . We since rely hope that your p e~isio n
to cance l was not prom pted by any failur e on2 our
(
part to serve you prop erly.
we have failed you in any
We want to )plow if
3
way. We ")'ould appreciate your givin g your rea-
us
sons fo r disco nti~u ing your mi mber4ship. A
st_a mped envelope 1s enclo sed for your conve-
1
A Natio nal credi t card is a valua ble credential.
5
We hope ti at you will recon sider your request to
cancel and that we ma be able to serve you in the
future. Sincerely yours
1 [I I 5. words]
1.4· Urgent Request
Dear ~r. Blair I am extre mely upse t by your dis-
cour~gmg. telep hone call on Tues day, November
15, m .w hich you told me that you do not think you
can compl~te fl Y new hous e on sched ule. I believed
your prom ise that the hous e woul d be finished on
or before May 10 and sold my hous e in Dallas.
 - - --
. It is, the~ fore , essential tha 3 the
inal promise even i·r your peo t you meet yourong·- 3 Those managers who have been listed on
l h
. h '
extra our s or you ha . P e ave to work agenda will not be meeting until tomorrow.
Sincerely yours ve to hire additional4 help. 4 We know that you have been having diff
iculty
[84 words) corresponding with the company exec utives.
-
1.5 Cree.tit Approval 5 I might have been ab]e to review the specifica
y.
tions, but I did not receive them until yesterda
Dear Mrs. Wa de Your . .
a credit
account in the Jam es D app tion for
hca
been
,r Supplies Request
epartment Stor e has n-
approved. Dear Sir Our company received your correspo
k
H . I
avrng a credit account at th J dence severaJ days ago, and we would like to than
s Depart. er the
you for communicating so promptly. Und
1
ment Sto re will br'mg you many eadvame ant y with
will always be notified ab 2 ages. ou circumstances, however, we cannot compiy
with out som e
we ann oun ce them to th e out special ~Jes before your request for2 additional supplies
- general pubhc you will difficulty. We would3like to discuss this matter
with
also be able to use our personaI3 sh .. .
mg serv ice, you at your earliest convenie nce. Sinc erely
which enables you to telepbo ne youopp r orders [64 words]
Pl •
e:se stop rn to see me the next time you·come
be
to theI Jam es Dep artm ent Store· It will a genu-
· 2.3 Courtesy Thank-You •
our large
ine ~ ~su re to weJcome you personally to ul-
family of charge account customers. Sinc
erely Dear Mr. West Thank you ·ror your thoughtf
nded
[108 words) ness in writing us about the fine service exte
yours your
to you by 1 one of our employees. I have shared
g wom an who took
letter with Beth White, the youn
2
care of your order. She was pleased.
LESSON 2 She has been with us for five years and is one 3
of
y occa sion s
our most valuable employees. On man
ome rs
2.1 she has gone out of her wa_y to help our cust
ident of in an emergency.
I Mr. Gre en will inform the former pres 4
We hope that you and your students are - enjo
y-
any modifications in the program. one on
meet ing our economics textbook. It is the late5st
2 It is doubtful that man y men or women will the market and is used by more than 600 colle
ges.
these qualifications. Sincerely yours [ 106 wor ds]
ifica-
3 Miss Tay lor is hopeful that the listed spec
tion s will be altered. 2.4 Magazine Subscription
man-
4 We are fortunate to have Ms. Allen as our arded
ager. Dear Miss Ames Our Chicago office forw
been
5 You may pay a minimum of $50 a mon
th on your letter of June 25 to us. Your name has e
receive our mag azin
you r charge account. placed on our mailing list to
1
you r first
as you requested. You should receive
,r Furniture Sale a formal copy soon.
Dea r Mr. Harvey Our company will hold We are sure you will enjoy reading the materia
2 l
ehouse
furn itur e sale next month in our former war it contains. It has been prepared espe cially for
very grateful if you
on Ma in 1 Street. We will be 3
secretaries by secretaries.
prom?t•
would help to make this2 sale successful br We appreciate your interest in our pub4lication
be sm- let us
ing it in your circular. Your efforts will and hope that you find it helpful. Please
words] tanc e. Sin-
cerely appreciated. Very truly yours [53
know if we can be of any further assis
cerely yours [94 words]
2.2
not be able to mail the 5,000 circulars 2.5 Acknowledging Gift
1 We will the
for several days. . . Dear Mrs. Nelson Thank you sincerely for
ully
2 We hep e you will be able t~ pay the m1m mum copy of the World Atlas that you so thoughtf
monthly fee as soon as possible.
-3 33
sent me' as ~ Christmas present. As usual, you While the year! was not exceedingly profitable, the
chose something that was useful and practical. executives 102 upper management are to be
· ·
. d ·
The atlas is a 2 beautiful publication. It is an · tulated at this time for a i:ecor year tn
~xcellc~lt ixample of what I regard as book publish- congra f unit sales. During the year we made more
terms o th
mg at its best. To show you how ·much I think of hi ents of equipment 3 than m •
any o er year.
the atlas, I have ordered five copies that I will give s pm [67 words]
Yours truly
my children and4 friends on special occasions.
Again, Mrs. Nelson, thank you for a most 3 _3 Telephone Convenience
thoughtful and delightful Christmas present. 5 Sin- .D Mr Sims Many people do not realize that
cerely yours (103 words] ear . ffi • 1
the telephone can be a very ~ ~c1ent t<>?1. 1t can
spate you the frustration of dnvmg 20 miles to sur-
.
LESSON 3 pnse )'our parents, only-to find that they
h .haveul
gohe
awar for the day. It can spare you t e rmp se to
3.1 call on your best cusiomers and find that they are
out. your telephone can save you a gallon of gas
1 J. B. Baker would like to develop a definite secur- here and there. .
ity plan for the immediate future. • So use your telephone frequently and efficiently.
2 Recent research indicates that our current poli- Sincerely yours4 [80 words]
cies need to be modified.
3 Frank Thomas has the authority to revise the 3.4 Hotel Advertisem ent
annual sales report.
4 I hope you listed the different reasons for the fail- Dear Mrs .. Arnold We have made many changes
ure of the plan. since your last visit to the Johnson Inn. These
5 This employee shows great loyalty and has the changes were 1 designed to make our guests even
ability to perform quite well. more comfortable.
You will find when you come again that we have
,r Successful Businesses added 15 deluxe2 rooms. All of these rooms are
Dear Mr. Lee The success of any business enter- equipped with the best of furnishings. We have also
prise relies on the quality, durability, and I depend-
added a golf course and another3 swimming pool. 1
ability of its products. This is particularly true in
While we have changed our accommodat ions, we
the furniture business. The security2 of your actual
have not changed our courteous and efficient ser-
investment in furniture is determined by the reli-
vice. Plan 4 now to spend a week or two with us this
ability and 3 integrity of the company that makes it.
summer. We promise you a vacation that you will
Sincerely yours (71 words] not soon forget. 5 Cordially yours [102 words]
3.2 3.5 Business Note
I The executives did not know about your electri-
Mr. Bates I have devised a plan that should save
cal experience.
our organization at least $500,000 1 over the next
2 Roy Johnson is the director of security at this
year or two. I would sincerely appreciate an oppor-
time. tunity to go over this plan with you.2 Can you spare
3 Enclosed is a revised copy of the equipment spec-
me about half an hour next week? James H. Temple
ifications.
4 I would like to know if Dr. Underwood was pres- (51 words]
ent during the operation.
5 Every employee should try to do the job to the LESSON 4
best of his or her ability.
4.1
,r Sales Report
Dear Ms. Miller Enclosed is a report of the pro- l Our entire account should be settled by the insur-
ceedings of our annual management meeting. ance agent promptly.

334-
 · · ·r.cant
I f
2 You were billed on Jul y 15 de a s1gnJ
nd ~e would like of bur nin g these ,na teri als and m~ ces s 0
to rem ind you tha t you r pa' a 3 - Th e ult ima te suc
is due. saving in operating ~
3 We have been inf orm ed ut! ~e nt. Brandon has ued coopera-
Mr this program depends on you r con tin
been nam ed as the d'1re·ctor of the ' d epart-
billmg tion. wm con tin ue at
ment. Ou r recycling pro gra m for can s
4
et and on Par k
4 Our current insurance policy b as ~ccn canceled, the collection centers on Ma in~ tre
and it is urgent tha t a new O (100 wo rds ]
ne pared u
pre Road. Sincerely you rs'
soon as possible.
5 We have hir ed several new em 1 4.4 Plant Control
should prove to be val bl P oyees, and they
ua e assets to our firm. s tod ay are
Dear Mr. Black Many industrial firm nt costs.
, Plant Tour g pla
faced with the pro ble m of controllin d you r Jetter
ase indicate on the enclosed I was 1 thererorc int ere ste d when I
rea
Dear Mr . Jac kso n Ple a
h th • r new pub lica tio and sent .for
n
,onr
r.
w e er YoU _WIil be able to atte ndft
th
the tou r of
d on· e a emoon of
announcing you
the plant tha t wil.l be . hel copy.
J was con-
Decem 3
ber . Also md ica te
.
how ma ny merube rs of After2 reading the first few cnaptetors,ma ny of ou r
2 ffi aff on
your o ice st will be. able to take
. the pro-
Part m vinced tha t it con tain ed the sol uti
h the boo k tha t I
problems. I am so impressed wit
3
Pl mp tly to the pu·b-
~ - . eas~ ret urn th1s form pro ff. Ple ase con vey
lic relations dep art me nt. Sincer
ely yours am ordering six copies_for4our sta
.
(64 words] my congratulations to the aut hor
You may use thi s letter in an5 adv ert isin g issue for
rdially you rs
4.2 you r publication if you wish. Co
[101 words]
n because of my
1 I am not eligible for a pro mo tio
lack of experience. 4.5 Dental _Appointment ,.,,-
r account if you
2 ~ow eve r, I wiJJ gladly cre dit you De ar Mr. Sanchez At you r las
t den tal exa min a-
to us by August
n;turn the dam age d merchandise tion you wil l rem em ber tha t we dis cus sed
the
I. I oin tme nts .
unportance of regular den tal app
.
ds before the end
3 Generally, we are billed for goo A card indicating you r app oin tm ent tim e and
of the mo nth . w2 if thi s app oin t-
I hope tha t you date is enclosed. Please let .us kno
4 I _have not hea rd fro m you, and ment time is inconvenient for you
.
t with us.
did not forget abo ut you r accoun We /re looking forward to seeing
you. Very tru ly
nges mad~ in [60 wo rdsJ
5 There will be som e favorable · cha yours
year. ·....:'
some gov ern me nt regulations this -S·'
. ~~
f Credit Card
inform you tha t, LESSON 5
Dear Mrs. Gra y I am pleased to
for a credit card
we have app rov ed you r application
grant credit up 5.1
with our com pan y. Generally, we
1
2
the firs t yea r for new cus tomers, but customers.
to $1,000 for
dit record tha t3 we 1 Offer some assistance to the
you have such an out sta ndi ng cre 2 The president is atte ndi ng tom
orr ow.
dit privileges to
are glad to ext end add itio nal cre 3 ~e~e. eith er of the _people abl ?
e to ide nti fy the
limit for you at
you . We hav e set an init4ial credit md1VJdual who damaged you r car
istance to yoµ,
$2,200. If I can be of any further ass 4 Mr. Da vis is an outstanding, com
pet ent ma nag er
[90 words]
please let me know. Yours truly ~h o does a thorough job .
porary.
5 Certainly those· sta nda rds are tem
4.3 Recycling Program
py to know tha t 11 Managers' Meeting
Dear Ms. Gra y You will be hap Da te: Jan uar y 16, l9 -
pers is off to a
our recycling program for newspa To: Sta ff
collected many "
fine start. Th e Wilson Company
1
s on the, date of From: Steven Simon
tons of newspapers and magazine Subject: Sta ff Meeting
2 d us of the burden
the first pickup. Th is has relieve

-3 3 5
 I rowded in our present building.
Th~ president is calling a meeting of managers and
assistant managers tomorrow at 9 o'clock. He
2
intends to present his views on temporary promo-
tions in certain departments. He also plans to
review work schedules.3 Please try to attehd.
(64 words)
5.2
l Mrs. Hastings purchased a morning newspaper
at the store next door.
2 Please write a memorandum to the staff mem-
bers in the personnel department.
3 Our company was incorporated in 1983.
4 I have never pu1chased life insurance before.
5 I would not recommend that you attend the dem-
onstration.
l . 'J
~ Policy Changes v C
Dear Ms. Wrl~ I will be attending·a meeting for'
all managers of local_manufacty~Qg 1 co~panies
tomorrow. This meet mg should include t\ems of
immediate impo~ce i~ all man_ag~~· It is2 my
~ntenlion to discuss any importclnt pohcy changes 1
that· have been propos~d · qy: M_s..:Gf~:· aJ!d Mr.
Frank3 of the ma.rk(?ting qepartme~t. 1~ll ~e abl~
to _report to you on the events of this meeting m the_
next se-verat days. Very. truly yours (88 words]
. • I .r
5.3 Communications Services
Dear Mr. Willis Our organization wants to pro-
vide the best possible service for American I busi-
nesses. We therefore have a standing offer to
executives ·and managers to attend one of our
monthly2 conferences on the latest communica-
. s services and ideas.
ave some of your management· personnel3
t nd one of these conferences. They will learn
how other businesses are solving their communica-
~ tions problems.4 They will also have an opportu-
nity to exchange ideas with other ma~agers.
Return the enclosed form 5 or call for complete
information about our conferences. Sincerely yours
(114 words]
5.4 Opening-Day Celebration
Dear Dr. Brown The Atlanta Leather M~nufac;
turing Company is moving. After 30 years m o~r
present location at 14 South Street, we are movmg
336-
because 'f~ ared ~ contract to lease the entire build.
We have signe
. t l2 west Street.
ing a . an opening-day party on Apri]l
We are havtng · fi all h · ·
'll be special gifts or w o VISlt us
I0. There ~t is our hope, Or. Bro~, that we will•
on that day.h_ ·mportant occasion. Smcerely yours
see you on t ts 1 [9 I words]
5.5 Sales Seminar
·s Give us a day with ten of your
Dear Mr. Ham k be t saI
salespeopIe. We will give you bac ten t er es-
pe~f~hat day we will conduct a seminar for yo~
salespeople and show. .2them how·1· .
they can use the1r
time more efficiently by ut1 iztng teIemarket·mg.
We will teach them how to .use the tele_phone to
your best advantage3 in settmg up appointments,
finding the right person at 1he c~mpany they are
calling, and bringing in new bus~ness. .
The net result will be that evelj' salesperson ~
have more time to spend on selling. Why not give
us a try?5 Cordially yours [103 words]
. LESSON 6
6.1
l It will not be necessary for your supervisor to
examine the report.
2 With the exception of one page, tha~ was an
excellent analysis.
3 We insist that the tax is more than even we
expected ourselves.
4 There was a substantial increase in our operating
expenses.
5 Return the questionnaire in the self-addressed
envelope.
1 Report
Dear
•
Mr. Ev-ans We• are extremely pleased to sub-I
m1t to you a copy of our services report for your
examination. As you know, this report shows the
processes
2· our company
. followed, and expenses are
now approximately 5 percent below those of last
year. 3The supervisors are to be commended for
their superb efforts. Sincerely·yours [66 words]
 - --
6.2
the National 3 Self-Improvement Course, a
There are several e 1
self-improvement course that has enabled thou-
the 1:,os Angeles are~;!m~nt. o~portunities in
quahfications and n individual with your sands of people to obtain well-paying• jobs. If you
whether you ~re inte we would like to know would like our circular that describes our
self-improvement · courses return the enclosed
2 The main objecti;e rfested. '
. o our newsp . stamped, s self-addressed card. Under the circum-
to ob tam the opinion 0 f 1 . aper article was stances, you will be making no mistake, ·Ms. Bill-
local businesses. eadmg officers in oor
ings. Yours truly ( 116 words]
3 It will not be necessa fi
order until August 20ry or you to submit your 6.5 Editorial Meeting
4 It was an outcome th~t .
5 One of your district ffi we dtd not expect. Date: January 2, 19-
meeting to discuss :e icers_r~~ntly attended ~ To: All Editors
new plant at the Philadploshis~btl~ty of building a From: A. C. Baker
e P a site. Subject: Editorial Meeting'
,i Ordering Procedures Congressman Charles Martin will be our speaker at
Dear Mr. Dempsey o Offi . .
2
our editorial meeting on January 15.
mit to · ~r ice is pleased to sub- Congressman Martin has agreed to spend the
i ydio~ _a revised article to be published in the
t entire morning with us discussing ways in which we
dnex . ·be tlon of our newspaper. This article can make our buildings3 more accessible to the
~en ~s ~he2 processes customers should follow
~ e~ p acmg orders for our products. Our objec-
needs of students who are 'disabled. Congressman
satisfied wi·th our low Martin has also agreed to answer4 any questions.
· is to dkeep our 3customers
tive • Please plan to attend this meeting. It promises to
pnces an
_ ~uperb services while still maintaining
low operatmg costs within the company. Yours be one of the most interesting and5 profitable meet-
[77 words] ings that we have held in recent months.
very truly [109 words]
6.3 Enrollment Solicitation
Dear Mr. Carter The ability to keyboard is a very
valuable asset to the business' person, the profes- LESSON 7
sional person, and the student. Why not spend
some of your spare time learning to keyboard with 7.1
our2 new methods and techniques that develop key-
1 Your donation has been quite beneficial to our
arding skill quickly and easily.
relationship and partnership.
n our school we do not have 3 classes or fixed
2 His proficiency in using the computer led to the
hedules. You come to school when it is conve-
promotion to his current position.
nient and learn at your own pace. 3 I would appreciate your cooperation in obtaining
Come in soon for a free 4 demonstration lesson. the additional stationery.
Find out just how easy it is to learn the keyboard. 4 We would like to get your permission to adver-
5
'You will be placing yourself under no obligation. tise in our national magazine.
Very truly yours (106 words]
5 Please send an application form to our personnel
department.
6.4 Self-Improvement Course
11 Textbook Publication
Dear Ms. Billings Do you want to get ahead in the
Dear Mrs. Moore The first edition of our text-
business world, Ms. B11lings? Of course you do, but
book has been published, and it is already a finan-
you must have 1 such qualities as self-con!idence, 1
cial succes~! Under present conditions. we feel
self-assurance and · self-reliance to attam your assured that this success is due to the efficieney of
objective. Without these 2 qualities, your goal will the members2 of the staff in handling the essential
be a difficult one. . . details of the publication. These individuals have
You can acquire these qualities by enrolhng m

-337
 a r~putation 3 for working under conditi eceive your check for $150, tht
ons of hard-
ship, and we are extremely grateful for As soon as we hr. 3 fee we will sen
d you your
their sincere annual members 1P
cooperation.• Sincerely yours '
(84 words)
membership card. t Mr Hastings, tha
7.2 We arc confiden • . : t your mem-
. . ·11 be a sou rce of new
bership m our• assOCUfita
ltion wt •·
ble relationships. Sin .
l P~ ntl y there is a partial reduct friends~ps and pro 1 cerely
ion in lhe pro- [97 words)
duction·of these items at our Denve yours
r location.
2 They probably will alter the forma
program. t of the initial
7.5 Education Offer
3 Your advertising account in particu M B k Perhaps you realize tha t you
due in payment. lar is over- m~ t
~:: inu ~· t:\c qu ire knowledge to
4 Th ey will represent our corporatio get ah ~d m
n and advise • 1 Ma n people cannot attend
business. school m the
the oth er members of any necessary
changes. venings becausYe of the demands of their job.
5 This is the par t of the plan wh e . fi .
like2 you that Reese Institu
ich is being It 1s or peop1e te has
changed, and we would like your adv started its weekend classes. Reese Institute offers
ice.
1 Production Report that meet onl Saturdays. In these
many courses
Dear Miss Allen We are privileged weekend courses you can earn up to six college
to anno1mce
tha t production has increased in our credits in six weeks.
eas tern divi- Our fall semester begins4 on Novembe 11 Ge
sion. As a I result, there is a need r . t
for additional full information about our weekend
employees in our St. Louis plant
These staW additions probably wil
fall. In addition, there are some propos
in particular.
l be made by
ed changes
you have to do is sign and5 mail the en
Very truly yours
cou
ct~ : :::j
rses. All

in the scheduled program for 3 produc

tion. We hope
that these changes will keep our corpor
atio
date with modem ideas. Very truly you 4 n up to LESSON 8
rs
[80words]
7 .3 Job Offer 8.1
De ar Mr. Edwards Th ank you for 1 The current price of our product
your letter tell- has jus t been
ing me that I have been accepted as a reduced by 25 percent, and you wil
management l be billed
trainee 1 in the Edison Electric Compan accordingly.
y.
Unfortunately your ofter arrived jus · 2 We calculate that our dividends hav
e accumu-
t iwo days lated $2,000 for the last three years.
too late. On July 15 I received2 a
telephone call 3 We were quite surprised to receiv
from the Wilson Power Company e the manu- •
o~e ring me a script so soon, and we are happy to
position in 3 their sales department. I offer our
accepted their
offer. assistance.
Thank you for considering my ap~h~t . . 4 The quote we received from you wa
10~ and s more than
for the time4 you spent with me dun generous, and we appreciate your tru
ng our mter- st in us.
views. I am sure that I would have enj 5 We must wait for an increase in our
oyed sales before
for the Edison Electrics Company. Cor working we will consider hiring more assistants
.
dially yours
[106 words) ,i Promotion
7.4 Membership in Association Dear Miss Leonard Congratulations
on your re-
cent promotion to advertising consul
Dear Mr. Hastings It gives me conside tant of your1
rable_pleaj firm. You have always put forth ext
sure to tell you that the applicat~on you ra· effort to
subm1tt_ed bring desirable results in every task.
for membership in the International We hope·you
Com~un1ca- wi112 continue to .succeed in all of you
tions Association has been accepted r endeavors
by the board and that your ultimate goals will indeed
of directors. be reached.
Cordially yours3
[60 words]

338-
8.2
!J}e challenges2 you outlined for us, and you can b_e
1 We hope you will not be sure that you have herd to make our retail associ-
new plant at this site. reluctant to build your
ation more effective.
·2 A large quantity of these b . Thank you, Mrs. Best, for an entertaining presen-
• to your assistants for chec~:ets are avatlable tation that was well done. Very truly yours
3 We plan to move our main 0 ffi
ice to the eastern
[77 words]
section of our comm .
cost. unity regardless of any extra
4 you will be pleased to l~am of th . LESSON 9.
progress we made . thi e substantial
. . m s area.
S We.would like to formulate a 1
· 9.1
that can be folio wed . regu ar procedure
1 It will be impossible to complete the transaction
1 Speech until March 27.
Dear Ms. Trenton -V:our speech at the December 2 We lOQk forward to attending the meeting.
conference has received national I • • 3 It was an enjoyable conference, and we are inter-
C-onse ti th recogmt1on. ested in returnjng again next year.
q~en ~• · e recommendations you gave will
be_pubhshed m the next issue of our national2 mag- 4 We do not want to interfere with this endeavor,
azme. If you have any questions regarding this mat- but we feel you should emphasize the strong
ter, please contact us. Sincerely yours [S3 words] points in your future advertising.
5 Your international policies have remained sta-
8.3 Editorial Speech tionary for years, and we hope you will try to
improve them.
Dear Mr. Brown Thank you for talcing time from
your busy schedule at Wilson University to speak 11 Employe~ Promotions
to the 1 editors of our newspaper. Dear Mr. Jones On Monday, February 12,-we will
The things you said will be helpful in forming our be interviewing several employees.who expressed 1
editorial policy2 for the years ahead. interest in the position of supervisor of transporta-
Please accept the enclosed check for $200 as a tion. This position offers many rewards,2 and we
small t9ken of our appreciation.3 I hope we may are anxious to tr~nsfer one ~f o~r own employees.
enjoy the pleasure of having you spealc again. Sin- However, there 1s a great likelihood thatl it will
cerely yours [76 words] remain open until late spring. It seems that the
interviewing process will undoubtedly be a long4
8.4 Ass~mbly Plant Project . :/ r one. Very truly yours [83 words]
-.. '
Dear Mr. Johnson Thank you for the opportu~ity _9.2
1
you gave us to discuss the plans for building a new .
assembly plant in the northern part ofBimringhanr. J .
l One of our representatives will be in your area
Thank you also for asking us to submit costs on the as soon as he returns from San Francisco and he
basis of the 2 plans and specifications you left with will write you at that time. '
me. 2 We know, of course, that several other plans
should be reviewed.
Our staff is now at work on the preparation of
these costs. 3 I will definitely be able to deliver them 3 The proposed manuscript is shorter than was
to you on July 18. Sincerely yours [78 words] expected, and ,you have the right to review it at
I /'i ~ your own convenience.
,'./ ~i
4 'The speaker stated that there is ·a greater likeli-
8.5 Congratulatory Letter hood for some transfers in the Philadelphia
Dear Mrs. Best Congratulations, Mrs. Best, on a region.
job ---w.ell done! All of the memb~rs of o~r 5 Please send the completed application blank t
association I who heard your presentation last Fn- us as soon as poss1'ble on your company statio- o
day in Chicago were as thrilled as I was. We accept nery.

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~ Statement h ot yet received your bill and h9pe you
3 w_e ave n t "'ully in settling this problem.
Dear ~r. Ncl~on We hope that the enclosed state- will coopera e 1 ' • r1 I
ment 1~ satisfactory. Some of the significant 4 If you p=-efer to use your own JU'tgment, P case
changes that you requested nre outlined in the feel free to do so. •nbe shipped to you this
a_c companying letter. lf there are any other ques- 5 A variety of catalogs ~
t~ons. we hope you wil\ 2 lct us know as soon as pos- year at a 5 percent discount.
sible by completing and sending the enclosed fo!'m
to our Pmsburgh branch office.3 Sincerely ~Refund Policies .
We have reviewed your refund
(62 words] Dear M rs. M asOn I . . I
. . d e would like to call severa pnnc1pa
po I1c1es, an w · b
9.3 Approval of Credit Application .
pomts 1
to your attention · We beheve
t at a copy
. h uld be provided · to alr1 customers
Dear Miss Baker You will be pleased to know t.hat of the poIicy s O dd. ·
n a3 • 1t1on,
your application for a charge account flt our store who~2 tak e ad vantage of your services.
1
has been approved. We hope that you will use it
·r
1 a re1un . ever refiuscd, it is in your best interest
r. . d 1s .
,.
to fiuuy exp1a .
11 m· such a decision to that
. customer
4
m
frequently.
writing. By following these suggestions, . yo~ orga-
You will receive a statement of your purchases . . h Id overcome any of the pnor d1fficul-
on the last day of each 2 month. Your payment is mzatton s ou 198 wo r
dsJ
due within ten days. ties you have had. Yours truly
Stop in and see ne the next time you are out
3 10.2
shopping. It will be a pleasure to meet you person-
ally. My office is on the second floor. Sincerely 1 Do you have any current s~tf.stics on the subject
yours [75 words] of "Principles of Economics ?
2 Thank you for your suggestions; we hope we can
9.4 BiRing Error correct this situation.
Dear Mr. West No business person fails to pay 3 I would like to have the meeting at our main
bills because of an oversight. I am no exception. I office on Park Street at 3 o'clock.
have not 1 paid my June 15 bill in the amount of 4 Do you know whether a large variety of items
$300 because I seem to be fighting a losing2 battle would better complement the display?
with your computer. 5 If you are in the c_ity this summer, I hope you will
In June I purchased a suit for $300. When it was come in to visit us.
delivered I found 3 that it was not the suit I had pur-
chased. I ~etumed the suit and wrote to your adjust- / ~ Spring Conference
4
ment department, asking them to send me the Dear Mr. Gray Thank you for your invitation to
correct suit. Since that time I haYe received three the spring conference in Chicago. As you know, I
5
reqUC!,lS for payment but no response to my letter 1
have attended this event for five years, and I have
asking for an adjustment. found it to be quite successful in improving
I will gladly send you my check for $ 300 when 2
employee performance in my own ·corporation. I
6
I receive the suit that I ordered., Yours very truly am anxious to participate again this year in the con-
[127 words] ference and am looking3 forward to hearing your
guest speakers present their views on the subjt:ct of
improving employee performance. 4 Yours very
truly [84 words]

10.1 10.3 Employment Interview

I We will hire several new employees at our ne~t
board meeting at 10 a .m.
, May we compliment you on living in such a
beautiful city.
Dl:!ar Mr. Parker On June 15 I had lunch with
your friend James Weston. After lunch I took him
1
through our officcs and arranged brief interviews
for him with several of our executives. All of them

340-
 were very much impressec12 with hi
veil as with his knowledge 0 f m personauy 11s
·
Tlle position . computers
m our research d . 3
spoke to you about has not be eriartment that I
can use Mr. Weston in that /n . !lied. I think we:4
appointment to see our r ositton .. He has an
escarch director next
week. Than k s fior recommending h ' y
1m. ours truly
(96 words]
10.4 Moving Arrangements
De~ D~. Hugo In the business section of the
Daily Tnbune there was a notice yest d h
h ve bee~p d er ay t at you
a . . romote to the position of head of the
advertising department of the U . d F
company.1 Th•is is• a unique opportunity
m te
fi
uel
d are . or you,
) the most 01. f .1
an we . will make
sure you
Pher aps your immediate problem is making
arrangements to move. The Hughes Moving Com-
pan~ can take care o~ these arrangements for you.
The Hughes staff will pack your things for ship-
ment and move them to your apartment. You sim-
ply move in.
May ':"'e recommend thats you ma,ke an appoint-
ment with a Hughes representative to review our
service with you. Call Ms. Mary Baker at 6
555-1796. Sincerely yours · (13 I words)
10.5 Report Information
Dear Mrs. Bums Thanks for so promptly sending
me that material requested in my letter of
1
November 15. I have read through the material
and find that it gives me just the information I need
to prepare2 my report to the president. I will send
you a copy when the report is ready.
3
Please let me know if at any time you need a
favor. I ·will be happy to accommodate you. Cor-
dially yours [76 words]
LESSON 11
11.1
I Our quarterly report has been distributed to all
of our council members.
·2 The southern states showed a great deal of sup-
port for our products, while the eastern and west-
ern areas were not as supportive.
3 We have returned the portable typewriter to the
manufacturer and find that it requires an assort-
ment of repairs. .
4 The attorney determined that the contract will
terminate on June 24.
5 Your magazine article was logical, practical, and
quite useful to all homeowners in Atlanta
11 Charity Donations
Dear Mr. Bond As you may know, every organi-1
zation sets aside a part of its budget for cbaritable
projects such as yours. You realize, of course, that
we frequently receive requests for contributions.
2
Obviously, we cannot take care of them all. Unfor-
3
tunate!y, we have already distributed all funds set
aside for projects of this nature this year. Conse-
4
quently, it will be impossible for us to grant your
request for a contribution this year. When we pre-
pare a subsequent budget, we will attempt to
include as contribution for your organization. Sin-
cerely yours [ l t Owords]
11.2
1 He is a speaker who is well known throughout the
world, and his counsel is well respected.
2 We will not be able to answer your inquiry with-
out some additional research.
3 Mrs. Jackson met with your local representative
yesterday, and he had several worthwhile com-
ments to make.
4 Therefore, we can have these individuals meet
with you next month to determine what can be
done to offset the adverse effects of the new law.
5 He made a contribution worth nearly $5,500,
and we wish to express our sincere gratitude.
,r Plant Closing
Dear Mr. James As you know, we have deter-
mined that it will. be necessary to close our Wash-
I
ington production plant. The layoff will affect 200
w~rkers in this area: This is not a pleasant thing for
us- to do, and we wish there was something else ,we
could do without taking such an extreme measure.
3
If you have any suggestions, we will be glad to dis-
cuss them with you at your earliest convenience.
Yours truly [77 words)
11.3 SaJes Training Videotapes
Dear Mrs. Foster Thank you for your letter offer-
ing me the opportunity to prepare a videotape 1 to
be used in your sales training program. Thank you
-341
~lso {or ~~e contract that you sent with your letter.
• am as mg my lawyer to review it so I can return
tt to you.
. ~ have already begun collecting3 material for the
:h eotape. ~ hop~ to be able to show you the copy
en I am in Chicago4 during the week of January
15.
Please_se nd me a ~PY of your sales training man-
ual. 1 misplaced the copy you sent me. Sincerely
yours [ l 06 words]
11.4 Court Case
Dear Mr. Porter I want to report to you that last
wee~ our attorney, Mr. James Turner, advised me
that our case against the Western Export Company
would be tried in the southern district of the New
York Supreme Court2 on Tuesday, August 17. That
me~s that you may be caJled as a witness on that
date?'! suggest, therefore, that3 you do not make any
appointments for August 17.
If you want further information about the trial,4
call Mr. Turner at 555-7102. I think we are
extremely fortunate to have so compctent5 an attor-
ney as Mr. Turner representing us. Sincerely yours
[114 words]
11.5 Manuscript Publication
Dear Mr. Thomas Miss James and I appreciate
the time you spent with us discussing our m~u-
script on 1 investments. We fully understand why
your o~anii.ation is not in a position to publish and
market a book of this type.
You will be interested to know that we followed
3
your suggestion and showed the manuscript to the
National Publishing Company. We discussed the
book with their business editor. She was · so
impressed4 with it that she gave us a contract on the
spot. The book will be on the market by July 1. Sin-
cerely yours5 [100 wordsJ
LESSON 12
12.1
l Were you able to discuss this issue with your cli-
ent prior to the trial?
2 The personnel manager will appoint Mrs. James
to the permanent position, and we hope she will
accept it.
342-
3
Our associates will complete the p~ject b~ Tues-
day; then they will be able to bcgm working for
you .
4 We hope to negotiate a new contract prompUy
this summer.
you by send-
5 we will be pleased to accommodate
ing the invoice to you separately.
11 Computers .
Dear Mr. Davis We know, Mr. Davi~, that you
purchased a computer from us a~d that. you have
found it allows you to handle claun~ qwckly. Ma¥
we persuade you to consider purchasmg one of our
updated personal computers? ~erhaps you will be
su rised by how much more this ~p-to-dat~ model
~ do, but we feel sure you will appreciate the
speed of processing data even more. We would be
proud to4 demonstrate the feat~ of ~s new
model any time at your converuence. Smcerely
yours [91 words]
12.2
1 We have discussed this matter throughout the
year, and we might have to make some major
changes.
2 Under the circumstances I might be delayed in
making my return trip to Boston.
3 This time they were able to act on the problem
themselves rather than request our assistance.
4 I would like to take some unusually drastic steps
in handling this issue.
5 All of the items except one were shipped yester-
day, and you should have them in a short period
of time.
✓ 11 . Ufe .Insurance.Policy
Dear Mrs. Andrews Enclosed is your copy of your
life insurance policy you recently purchased from
our1 agent. As you may have some additional qu~
tions regarding your policy, we hope you will take
some time2 to review it closely. This is a very valu-
able investment for you, and we think you will be
pleased that3 you selected the American Life Insur-
ance Company to represent your needs. Very truly
yours [79 words]
12.3 Personal Note
Dear Mr. Davis You will be interested to know
that we now have an opening on our sales staff in
 • • I
w,sconsm and Minnesot
resigned last week to accept :· O~~ representative
company. P<>Sition With another
2 • fi
The m ormation you gav
tion form c0nvinces us that e us on Your applica-
and the aptitude 3 to handle Y~~ hav~ ~he training
fully. Call me collect if you are . P<>Sttton ~uccess-
arrange4 an interview for you in~~rested, and I will
wit our sales man-
ager. Sincerely yours
[91 words)
12.4 Piano Recital
Dear Lydia The piano recital y
ria Theater was brilliant I d ou1gave at the Peo-
. o not pla th •
or any other instrumen t, but I can Y ~ piano
outstanding recital wh,_n2 1 appreciate an
. .,. attend one
My associate Maria Garcia is · .
3
p~anist, and_she was definite! ~ ~ccomphsh ed
piano technique. Her commeo.i to rilled by yo~r
plain to see that she devoted• years tmethwasd • It ts
. o e evelop-
ment of that piano technique." Lydi all 1
is ..Keep up the good work .. s si·ncea,ly youncan say
· re
[101 words)
12.5 Newspaper Advertisement
Dear Mr. Ames We were very pleased to receive
the report ~n the ~~ts that you obtained from
your adveruse~ent m the April 10 issue of our
newspaper. It 1s a source of pleasure to us to hear
2 3
that you received so fine a return from such a
small investmen t. You may be surprised to learn
that returns like these are not unusual3 for our
advertisers.
We hope that the results of your first advertise-
ment in our newspaper will encourage4 you to place
more of your advertising with us.
Thank you for writing us. Sincerely yours
[97 words]
LESSON 13
13.1 Blood Drive
Dear Miss Grant Thank you for your help in re-
cruiting donors for the blood bank. As of yesterday
we collected1 400 units. We have met our·goal _with
the contributio n from your2 company. This is a
very successful performan ce.
Please telf ,Our staff how important their eont~-
butions were. We will let you know when we will
have our3 next drive. Sincerely yours [64 words]
13.2
Harvey referred salespeople causing personnel
Charlotte suggestions morale opportunit y whether
convenient of the of your about the if you can
13.3
I I referred your letter about the three salespeople
to Mrs. Smith.
2 She has several suggestions that may help you
solve the problem.
3 Morale will not be affected.
4 She would like to have dinner with you on June·
15. .
5 Please let her know whether this date is conve-
nient.
13.4 Personnel Problem
Dear Mr. Harvey I referred your letter about the1
three .salespeople who are causing you a serious
personnel problem to the personnel manager. Her
name is Mrs. Charlotte Smith. She has several sug-
gestions that2 may help you solve the problem witJi-
out affecting the morale Qf the rest of your staff.
Mrs. Smith would like an opportunit y to tell you
about the suggestions if you can have dinner with
4
her on the evening of.June 15. Please let her know
whether this date is convenient. Sincerely youn
[92 words]
13.5 "To Do"·Ust for the Boss
Today I should remind Mr. Martin to:
1. Acknowledge receipt of the letter from Sarah 1
Hughes.
2. Reply to the memo from the director of market-
. ing.
3. Prepare a recommendation for2 job promotion
for Mary. (45 words)
13.1 ln11nnce ·Questions
~ Mrs: Qark . About five years ago I bought an
msuranc.e policy from- you. I am now thinking
1
about bo~~ i:no~e~. on my insurance policy
~use PfCSCnt mteres! rates at the banks arc high.
Will you therefore give me some informatio n.
-343