ZEBAR SCHOOL FOR CHILDREN

Grade: IX
Subject: Artificial Intelligence (417)
Employability Skills
Unit:1 Communication Skills-I (Chapters: 1,2,3,4)
Notes

• Communication is the process of transferring or sharing information between two or more

people. It involves reaching mutual understanding through a two-way process.
• The essential elements of the communication process include the message (information
being conveyed), sender (person initiating the communication), encoding (converting the
message into a suitable form), communication channel (medium used to transmit the
message), receiver (person receiving the message), decoding (interpreting the message),
and feedback (response or reaction to the message).
• Effective communication features a mutually accepted code, clear coding of the message,
active listening, and appropriate feedback.
• Barriers to effective communication are factors that hinder the receiver from accurately
receiving and understanding the message. They can be environmental, situational, or
individual in nature.
• Individual barriers to communication include personal attitude, linguistic ability,
inattention, and emotional state.
• There are three basic methods of communication: verbal, non-verbal, and visual.
• Oral communication is the process of expressing information or ideas through spoken
words. It can be conducted in various settings, such as face-to-face conversations,
meetings, or presentations.
• Verbal communication can be categorized into oral and written forms. Oral
communication is immediate, while written communication involves conveying messages
through written words and is typically more formal.
• The effectiveness of oral communication depends on factors such as pace (speed of
speech), clarity in pronunciation, volume/pitch, choice of words, fluency, and length of
communication.
• Non-verbal communication refers to communication without the use of words, either
orally or in written form. It encompasses elements such as facial expressions, gestures,
body language, eye gaze, physical contact, dress, and appearance.

Teacher: Nidhi Trivedi 1

E-Mail: nidhi.trivedi@zebarschool.com
• Visual communication involves conveying information through visual aids, utilizing the
sense of sight. Examples include graphs, charts, maps, PowerPoint presentations, and
models.
• Visual aids are useful in enhancing understanding and retention of information, as they
provide visual representation and support to the spoken or written message.
• Effective communication fosters participation, teamwork, strong relationships, confidence
building, anxiety reduction, and personal and professional success.
• Perspectives in communication can be influenced by factors such as visual cues,
perspective, language, past experiences, attitudes, prejudices, environment, feelings, and
beliefs.
• Attitude refers to a mindset that shapes how individuals perceive ideas or situations and
how they respond to them.
• Prejudice refers to holding ideas or opinions that are not based on facts, logic, or personal
experience.
• The Theory of Transactional Analysis identifies four life positions that influence behavior:
"I'm OK: You're Not OK," "I'm OK: You're OK," "I'm Not OK: You're Not OK," and "I'm Not
OK: You're OK." These positions reflect different outlooks and attitudes towards oneself
and others.

Teacher: Nidhi Trivedi 2

E-Mail: nidhi.trivedi@zebarschool.com