Role: Cook

Reports to: Site Manager

Purpose of Role: Experience and Expertise

Tier 1 Safety Critical Role ? No

The Cook role is integral in the execution of our Food offer across the different types
of BP stores. The key purpose of the role is to prepare and cook food in a fast paced
environment with a limited menu. The key duties of this role involve the preparation
of a limited range of basic items and normally involve the operating of large-volume
single-purpose and multi-purpose cooking equipment.
Key Responsibilities:
Customer Service:
• Support the CSR/Barista as required in providing exceptional customer service to
every customer which includes completing sale transactions using POS
• Promote loyalty program and promotions to customers
Safety:
• Maintain awareness of and ability to undertake emergency procedures at any time
• Conduct activities in accordance with safety and operational procedures
• Maintain sanitation, health and safety standards in work areas
Cleaning:
• Clean food preparation areas, cooking surfaces and utensils\
• Clean and replace deep fryer oil
• Complete cleaning activities including sweeping, mopping, spray/wiping, dusting,
sanitising, picking up rubbish from floor, moving waste to site rubbish bins
Food Preparation:
• Prepare ingredients for cooking including cutting/slicing
• Cook food products using Merry Chef oven and other appliances including deep
fryers, stove tops and grills
• Prepare sandwiches and bread products including packaging and storage
• Prepare coffees using barista equipment as required
• Complete temperature checks – food and equipment
• Prepare and maintain food labels with accurate product and expiry information
• Conduct and record food equipment temperature checks
Merchandise:
• Maintain stickers on food containers with accurate information (i.e. expiration
dates, etc.),
• Remove out of date stock
• Move stock around to different areas of the service station in accordance with
safety and manual handling policies and procedures.
Team Communication:
• Review and update communications diary and other store communications
• Communicate with team members and manager on safety, operational and other
matters as required to fulfil the role requirements
• Ability to work independently and without supervision
• Effective written and verbal communication skills
• Average numerical and mathematical skills
Essential Skills • Ability to multitask and prioritise
& Experience • Basic computer and internet use skills
• Ability to work effectively in a team
• Demonstration of BP Values & Behaviours
• Ability to fulfil the inherent requirements of the role (see below)
Desired Skills • Food preparation and customer service experience
& Experience • Cash handling and Point of Sale (POS) transaction processing
Education / Training • Year 10 or equivalent secondary school education (desired)
Key Challenges & Complexities of Role
• Fast paced environment and high number of tasks/activities required to be completed each shift in
addition to customer service
• May be required to provide customer service and support to difficult customers
• Need to remain aware of forecourt and shop customers including responding quickly to safety hazards
and incidents
• Christmas blackout period: Annual leave not permitted December – end 1st week January
Inherent Requirements
• Competency in English (reading , writing and speaking)
• Ability to complete emergency activities
• Ability to conduct all activities in accordance with communicated safe work practices and operational
procedures
• Complete cleaning activities to maintain a clean work area
• Ability to replenish and move stock between areas using trolley where required and in accordance with
safety and operational procedures
• Prepare and maintain food labels with accurate product and expiry information
• Use kitchen/cooking equipment including merry Chef oven, deep fryer, stove top, grill, microwave.
Inherent Physical Requirements
• Ability to stand and move around on feet for a period up to 8 continuous hours
• Ability to squat down to floor and lift including above shoulder height
• Ability to lift 7.5kg minimum
• Ability to handle food and comply with Food Safety Legislation
1
Activity Summary – Cook
Console
• Complete CSR / Barista console
activities from time to time as require.
These include:
 Provide customer service
 Promote loyalty program and
promotions to customers
 Receive and scan products from
customer over console / night pay
window
 Complete sale transactions using
POS
 Unlock/authorise fuel pumps
 Receipt stock deliveries
 Use PA system as required
 Complete drive off administration
and activities
 Operate emergency equipment
including PA and fuel/gas
emergency buttons
 Access safe (at or below knee
level)
 Review and update
communications diary and other
store communications
 Activate hold up alarm and
complete emergency shutdown
procedures in case of hold up
emergency
Kitchen / Freezer / Fridge
• Maintain labels on food containers
with accurate information
• Maintain freezer stock
• Use microwave
• Prepare ingredients for products and
cooking including cutting/slicing
• Cook food products using Bain Marie,
Merry Chef oven, deep fryer and
stove/grill
• Clean cooking appliances, food
preparation areas and cooking
utensils/crockery
• Clean floors
• Prepare sandwiches and bread
products
• Package and store food products
ready for sale
• Conduct and record food and
equipment temperature checks
Back Office / Other
• Use computer to complete online
training
• Use scanner to record shift start/finish
times
• Review and record fortnightly
rostered shifts
• Communicate any changes to
availability with Store Manager in a
timely manner
• Maintain knowledge of and comply
with BP Code of Conduct
• Maintain knowledge of and comply
with all safety and food safety policies
and procedures
• Maintain knowledge of store
operational policies and procedures
• Act and behave in accordance with
BP Values and Behaviours