Republic of the Philippines

Laguna State Polytechnic University

Province of Laguna

But first coffee

I. Who is in charge of the hiring and recruitment process?

- Mr. Leonille Paolo Penales claims that their operations manager is in
charge of hiring and recruitment process. If there are any applicants,
operation managers also assign tasks or applicants. The hiring process
must first go through the store manager, who will then forward it to the
operation manager and ultimately the owner. Generally speaking, the
hiring and recruitment process is ultimately under the control of the
operation manager.

II. How are the employees empowered?

- employees are empowered when they are appreciated in their good
works and by receiving a reward like simple foods like Jollibee can
brighten their whole day. The manager also said that by doing this it
can motivated them while working throughout the work day.

III. What are the training and orientation process?

- The initial coffee training begins with an orientation regarding the
company's introduction throughout the day. Following that, barista
training begins with learning the fundamentals of the recipe and nearly
all of the standards. All employees are then informed about basic
instructions throughout the day.

IV. What are those quality services they are providing in their company
- According to Mr. Leonille Paolo Penales said that a good quality
service starts with treating all customers as friends and equally whether
they are rich, average, or poor and specially customers always want to
be treated special and appreciated.

V. What kind of equipment does your café have that makes good quality
service to the customer?
- "Good coffee doesn't need to be expensive," is But first coffee motto
for providing high-quality services. First off, the coffee is of high quality
even though it isn't very expensive. Furthermore, Mr penales stated
that the coffee maker they use in all of their San Pablo City branches is
a high-end, clean Sanremo model that produces high-quality services
for guests to enjoy one the best not expensive tasting coffee in the
Philippines but first coffee by: Anna Magalona