I AN Y ATES

26 Breckenridge Dr.| Warminster, PA, 18974| T: 267.988.4485 M 215.500.4063 | Email: ian.yates@mail.com Linkedin

CURRICULUM VITAE
Profile: Resolute, self-motivated and focused IT professional with extensive experience of working within a large
technology environment, in a variety of challenging, rapidly evolving and high-volume high visibility environments.
Proven track record in the application of ITIL methodologies, managing various teams, processes functions and
programs, and delivering high-quality solutions within set time frames and budgets whilst adhering to business
objectives. Skilled in the ability to establish inspirational and motivational dynamic leadership qualities through my
vigorous capability of coaching and empowering individuals into achieving their personal and professional goals.
Flexible and adaptable, possesses exceptional technical, organizational, planning, and interpersonal skills whilst fully
utilizing communicative abilities in building, developing and maintaining key relationships at all levels, including with
colleagues, stakeholders and members of senior leadership. Regarded for the ability to deliver outstanding results with
the highest degree of dedication, selfless service, and professionalism.

Objectives: Looking to develop my career by moving to a more challenging, and dynamic position. Seeking a varied role
that will allow me to fully consolidate my experience while expanding my knowledge, and abilities, and to enhance my
professional skills in an energetic and fast-paced workplace.

KEY SKILLS & CAREER HIGHLIGHTS

 ITIL v2 Foundation Certified Professional
 ITIL v2 Certified Professional
 Incident and Change Management activities performed in many positions spanning over the past 20 years, supported by
ITIL v2 certification, and project disciplines.
 Created, Defined and propagated infrastructure change review process across several verticals across the bank change
environment in response to requirements to better review changes to shared infrastructure and the potential to impact
specific applications, services or critical business processes.
 Defined and created the standards and processes for the introduction of programs and projects to production for the
Consumer banking area of the bank
 Served as a Service Delivery Manager for Consumer banking, between CIO and CTO towers for incident, problem,
change, program and project activities
 Part of the transition team for the Bank of America global command center effort
 Managed several teams consecutively for MBNA Europe, including Command Centre, Incident Management, File
Transfer, Batch Scheduling, and Data Management teams
 Created the processes, and the teams to manage several of the new functions that arose from a global technology
rationalization program for MBNA global.
 Led the engineering efforts in MBNA Europe to build out the environment for the global technology rationalization
program initiative

PROFESSIONAL EXPERIENCE
Bank of America Chester, United Kingdom & Pennington, NJ, USA (March 2011 – To Date)
Senior Vice President Production Global Change Manager
Global Team Manager for Change Management of Consumer and Global Wealth platforms. Responsible for
operational execution of change, oversight across all platforms, applications and technologies, releases from
desktop through networks to mainframe. Working with programs and projects to manage Responsible for
ensuring strict adherence to industry compliance controls whilst making strategic improvements to process
and policies. Providing key performance results to leadership. Identifying trends and actions.
As part of the change role I lead a team that defined and delivered Production Readiness to execute against
high profile projects. Creating standards and processes, and dashboards presenting to leadership highlighting
risks and successes.
Developed process and tools to address a gap to identify impacting infrastructure changes enabling an
accurate and far-reaching view of upcoming changes and creating a collision schedule to better manage risks
and conflicts.
 Bank of America, Chester, United Kingdom (March 2009 – March 2011)
Senior Service Deliver Manager
Support the Domain model for consumer between CIO and CTO towers.
 Incident manager for major events impacting consumer, directing resource in the operations space where required to
affect recovery to meet or exceed required timeframes.
 Problem champion for tasks as a result of major events, or due to gap findings provided by peers.
 Executive voting member on all relevant global change boards to ensure protection of the consumer environment through
rigorous vetting of changes.
 Project reviews against targeted projects where risks had been identified to help drive out solutions to mitigate or remove
the risk.
 Provide detailed reporting on all the above to present to senior leadership.

Bank of America, Chester, United Kingdom (June 2006 – March 2009)

Technical Manager-System Administration & Support
Managing Command Centre, Incident management, and background application teams for Europe Card Services.

Bank of America, Chester, United Kingdom (July 2003 – June 2006)

Consultant-System Administration & Support
Manager of the background application support teams. Responsible for the batch and file transfer applications that
support the mid-range and mainframe.

Bank of America, Chester, United Kingdom (April 2002 – July 2003)

Senior Analyst System Engineering-Architecture & Analysis
Part of a team responsible for delivering the distributed architecture for multiple projects and platforms across
MBNA North America and MBNA Europe in UK and Ireland.

Bank of America, Chester, United Kingdom (November 2001 – March 2002)

Senior Analyst-System Admin & Support
UNIX administration of all Card Services UNIX infrastructure for Legacy MBNA Europe.
 Security, and upgrade patching of Servers.
 Lifecycle management and break fix support of servers.

OTHER EXPERIENCE
1999 – 2001 Consultant FileNET engineer - Getronics (formally Wang Global)
1997 - 1999 UNIX engineer - HM Government Inland Revenue
1990 - 1997 Mainframe operator shift lead – HM Government Ministry of Defense

LANGUAGE PROFICIENCIES
English, French
PERSONAL DETAILS
 Hobbies: Power walking, taking walks to reflect and relax, Home improvement challenges (built our own house), cycling
 Completed the London to Paris cycling challenge in 3 days, successfully raising over £6,000 for meningitis trust
 Walked a marathon between Avesbury and Stonehenge for Alzheimer’s

REFERENCES AND PERSONAL RECOMMENDATIONS AVAILABLE ON REQUEST