XXX (PVT) LTD.

FOOD SAFETY MANUAL Doc Ref: Annex II Page:1 of 3

Issue No: 01 Date:18.05.2020 Revision .No: 00 Date:

Monitoring and Analysis of Interested Parties Needs and Expectations Diagram

Interested Reseon for interest Requirements Monitoring and evaluation

parties
 Providing constant supply with the minimum  Vulnerability assessment for raw
Provide raw materials, ingredients, quantity or constant demand. materials.
packing materials, machineries,  Providing high quality (Food grade) products  Incoming inspection record.
food contact items and supportive at all the time with relavant documents  Communication records and contracts.
services (laboratory, calibration, (MSDS,COAs)  Supplier evaluations and audits.
Suppliers pest control, etc)  Providing authentic products at all the time.  MSDS/COAs/Food grade certificate.
 Secured supply chain.  Training records.
 Better communication.
 Food safety training for raw material
suppliers.
 Quality and safety of the product and the fare  Product quality tests and records.
price comparatively.  Monthly demand from the market.
 According to the demand, delivery on time to  Updating about new trends and the
fulfill customer’s requirements. market requirements.
 Effective communication from company to  Customer feedbacks/customer
Direct recipient of organization’s the customer and vice versa. Information satisfaction.
Market/ product. about the products to the customer in a simple  Customer complaints.
Customers
way. New promotions.
 Response to complaints as soon as possible
and expect reasonable solutions.
 Food safety and quality assurance
(certificates) and claims.
 Health and safety assurance for COVID19
Regulatory  Complying with the statutory and regulatory  New gazettes and standards.
Body Dictate controlling of regulations requirements as defined from time to time.  Nonconformities raised in external

Prepared by Food Safety Team Leader

Approved by General Manager
 XXX (PVT) LTD.
FOOD SAFETY MANUAL Doc Ref: Annex II Page:2 of 3
Issue No: 01 Date:18.05.2020 Revision .No: 00 Date:

Monitoring and Analysis of Interested Parties Needs and Expectations Diagram

that impact on the product. audits.

(Preperation of workplace for COVID19)
(Ministry of  Internal laboratory tests.
 Health of the people and longevity increasing
Health)  Final product qualities check record.
as the sutainable development compenent.
 Support and the guidance of the management  Training programs and evaluations.
for day to day operation.  Sophisticated machineries, culture
 Delivery of salaries on time. development through management
 Career development through the organization. decisions.
Promotions and raises.  Employee satisfaction.
Employee Responsible for realization of the  Friendly and safety environment and  Medical records.
product. infrastructure for working area and supportive
working culture.
 Welfare activities.
 Food safety and quality training.
 Work instructions.
 Obtaining of stable profit.  MRM
 Minimizing the risk of supply disruption.  P&L
 Good financial and legal compliane.
 Excellent performance and zero political
Owner Invest the money on the influence.
organization.  Avoidance of fine or penalty.

Prepared by Food Safety Team Leader

Approved by General Manager
 XXX (PVT) LTD.
FOOD SAFETY MANUAL Doc Ref: Annex II Page:3 of 3
Issue No: 01 Date:18.05.2020 Revision .No: 00 Date:

Monitoring and Analysis of Interested Parties Needs and Expectations Diagram

 Improving human health and minimizing risk  Meetings

of poisioning.  One to one discussion.
 Contribute positively it’s local environement  CSR projects.
While a low risk, failure of and population.
Community organizations’ products could
impact on public safety.

 Loss of company.  Market trends and surveys.

 Following of same recipies and same brands.  Security assesments.
 Sabotages to dissolve the good image of the
Following of organizations’ organization.
Competitors secrets and receipies.  Interference of raw material purchasing.

Prepared by Food Safety Team Leader

Approved by General Manager