CONFIDENTIAL 1 AM/FEB2022/PAD253/256

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION

COURSE : PRINCIPLES OF PUBLIC SECTOR QUALITY

MANAGEMENT/INTRODUCTION TO PUBLIC
SECTOR QUALITY MANAGEMENT
COURSE CODE : PAD253/256
EXAMINATION : FEBRUARY 2022
TIME : 3 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of THREE (3) questions.

2. Answer ALL questions. Answers to each question must be written in the Answer Booklet.
Start each answer on a new page.

3. Do not bring any material into the examination room unless permission is given by the
invigilator.

4. Please check to make sure that this examination pack consists of:

i) the Question Paper

ii) an Answer Booklet – provided by the Faculty

5. Answer ALL question in English

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 2 printed page

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

CONFIDENTIAL 2 AM/FEB2022/PAD253/256

QUESTION 1

Malaysian government has introduced many innovations in Total Quality Management

(TQM) application which has made it more meaningful, relevant and change oriented.

Describe any FOUR (4) key elements of total quality in Malaysia’s public sector during the
premiership of Tun Dr. Mahathir Mohamad.
(20 marks)

QUESTION 2

Explain the FOUR (4) Absolutes of Quality Management by Philip B. Crosby.

(20 marks)

QUESTION 3

Discuss any FOUR (4) ways to maintain quality culture in the public sector.
(20 marks)

END OF QUESTION PAPER

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL