Vancouver Impact

Vancouver Impact
Last updated: January 12, 2024

PDF generated on January 12, 2024

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 Vancouver Impact

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illustration only. No real association or connection to ServiceNow
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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Vancouver Impact

TuneUp Your CMDB (Configuration Management

Database)
Provides insight and guidance to improve CMDB health.

Overview

TuneUp Your CMDB provides Impact Customers with an analysis

of common CMDB problem areas through HealthScan along with
recommendations on how to address those findings. It helps gain insight
into CMDB health and leading practices and ultimately aims to assist you
in improving the effectiveness of your instance data foundation.

Offered pursuant to the applicable Impact Accelerator Description

available at https://www.servicenow.com/legal/servicenow-impact.html

What you get

CMDB Assessment

• Provisioning of a temporary instance

• CMDB assessment using ServiceNow HealthScan

Customer Coaching Session #1 (up to 90 min)

Review of:

• Temporary instance

• CMDB scorecard

• Problem or deficient areas

• Recommended actions to remediate

Customer Coaching Session #2 (Optional upon Customer request – up to

60 min)

• Opportunity for Q&A related to CMDB findings

• Provide additional guidance on leading practices and CMDB

scorecard

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ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.
 Vancouver Impact

Requested customer resources

Customer Resource Responsibilities

CMDB Lead /
Subject matter expert responsible for
Configuration
maintaining the CMDB
Manager - Required

Maintains the stability and usability of

the ServiceNow platform by performing
System application maintenance, managing support
Administrator(s) - for cases related to ServiceNow applications,
Recommended and contributing to ServiceNow software
releases by delivering configuration tasks and
features.

Provides a holistic view of the organization’s

strategy, processes, and other systems,
Enterprise Architect(s) including any necessary policy or
- Recommended organizational requirements. Helps guide the
Platform Owner to align with technical or
functional standards.

Developer(s) -
Writes code for the ServiceNow platform.
Recommended

Requested information/access

Please refer to the applicable Impact Accelerator Description available

at https://www.servicenow.com/legal/servicenow-impact.html

Exceptions

This Impact Accelerator in its entirety or portions of the Impact

Accelerator Activities may not be available to customers in the
FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-
hosted customers, or in other restricted environments.

ServiceNow is not responsible for implementing any of the recommended

CMDB configuration changes in Customer’s sub-production or
production instances.

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©2024 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.