SATYAJEET RAJ

Systems Engineer

+91-8757507556 satyajeet.hitk@gmail.com
India Chailital, Gulzarbagh,
800007

WORK EXPERIENCE PERSONAL PROFILE

Support Executive
Tata Consultancy Services Experienced Systems Engineer with a 4-year back-
ground in IT, specializing in installations, configura-
11/2019 - Present, Kolkata
tions, troubleshooting, and administrative support.
- Responded to service requests and incidents, consistently meet-
Proficient in efficiently handling service requests
ing defined SLA targets by analyzing root causes and implementing
and incidents, meeting SLA targets, and managing
solutions.
1st and 2nd level IT incidents. Skilled in automation
- Acted as an escalation point for defined incidents, ensuring scripting and collaborating with stakeholders to en-
prompt and effective problem resolution beyond the scope of sure seamless operations.
first-level help desk support.

- Developed and deployed custom PowerShell scripts to automate

operations such as installation, removal, and licensing setting. SKILLS
- Applied a comprehensive understanding of the ITIL framework to
facilitate the creation of various reports, contributing to efficient
Service Now
IT reporting metrics and Management Information Systems (MIS).

- Skilled in troubleshooting and maintenance activities, including Installation and Configuration

health checkups, service restarts, and log monitoring on servers
to optimize performance.
PowerShell Scripting JavaScript
- Proven ability to identify and address system issues proactively,
implementing preventive measures to minimize downtime and
Troubleshooting and Maintenance
enhance overall system performance.

- Experienced in collaborating with business stakeholders, clients,

Sharepoint
and vendors to resolve critical issues, discuss upgrade activities,
and ensure continuous seamless operations.
License Configuration using flexLM
- Manage license updates and upgrades on servers, utilizing
OpenLM for license management and report extraction.
JIRA User Acceptance Testing (UAT)
- Executed automated patching activities to enhance system se-
curity and performance.
Analytical Thinking
- Actively participated in project activities, leveraging technical
expertise for successful project outcomes.

- Demonstrated flexibility by working in rotational shifts, including

EDUCATION
24x7 shifts, and providing on-call support as required.

- Published multiple knowledge articles on SharePoint, enhancing

Bachelor of Technology,
accessibility and knowledge dissemination within the organiza-
Heritage Institute Of Technology,
tion.
Kolkata
08/2015 - 07/2019