Title Author Ye Problems Design Data Conclusion Recommend

ar Gathering s ation
Tools
Journal 20 A lot of Closed using The results For me the
of online and showed that
Attribute 20 cafe ended the
customers
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hypothesize
s of the vice have administere
d
d valued by
Busines problems antecedent the
coffee s with
questionnai variables
businesses
res were
Researc
shop h 21
meeting statistically they're
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business demands
to account
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for
related to of satisfaction. look for
customer In ways to save
customer s that particular,
taste was
money and
satisfacti often go identified as prefer to go
beyond the most to coffee
on what the influential
attribute
shops that
average accounting offer the
customer for best deals.
expects. satisfaction. Attract more
Moreover, a
Some significant consumers
customer relationship and boost
s are between customer
“satisfaction
difficult ” and
satisfaction
to “loyalty” by providing
handle, was loyalty
such as identified. cards,
demandi discounts or
ng more special
food or perks.
drink,
having
their
food
prepared
in a
certain
way and
asking for
more, or
making
unreason
able
demands
of them.
Journal 20 Consum The Data were This study . This
of 20 participant analyzed investigate
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er
s were using d if
study aims
behavio to examine
g vice
r within
visitors of explorator consumers
have a the impact
Busines a café and y and
customer s a coffee confirmat reasonable of product
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satisfacti h colony at a analyses, the calorie
nal service
content of
on of a market traditional and
Americans’ quality,
market, in structural
café and has Jakarta. equation top 10 and price
received favorite on
model. As
coffee a lack of a result, foods and
customer
explored
shop scholarl product
the effects satisfactio
y quality, n within a
colony at service
of calorie
attentio disclosure traditional
quality,
a n. and price
on US market in
consumers’
traditiona insignifica Indonesia.
 ntly future The
affected consumpti
l market customer on
participant
frequency
s were
satisfactio
n. In of these visitors of
addition, food items. a café and
this An online coffee
current survey was
shop
study developed,
pilot colony at a
offers
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modified
through
models to Jakarta.
Amazon
explore Data were
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Turk.
each
Results at Pasar
predictor from 1,005
variable. Santa, a
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showed market in
that the South
accuracy of Jakarta
estimation
that has
varied
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food items. modified
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items, concept
including
cookies
for
and ice attracting
cream, younger
remained patrons.
the most
underestim
ated items.
Calorie
disclosure
affected
future
consumpti
on
frequency
of the food
items.
Strategies
were
recommen
ded to
encourage
consumers’
menu label
reading.
20 Lifestyle Descriptive The The The
E 21 testing method study result of present
The Tarigan, is and populatio the study
influence Muslim positivel
y and
verification.
n is
Medan
discussio
n was
discusses
Wijaya, the direct
of Patar significa City that the
and indirect
ntly residents lifestyle
Marbun effects of
lifestyle, related Internatio had a
lifestyle,
to nal positive
physical custome Journal of and
physical
environme
environm r
satisfact
Research
and
significan
t nt, and
menu
ent, and ion. The Review . influence
variety on
results The on
menu of this influence customer customer
study of satisfacti satisfaction
variety
 are in lifestyle, on, through
accorda physical the customer
on nce with environm physical satisfaction
customer previous
research
ent, and
menu
environm
ent had a
. The
results of
loyalty by variety on positive
the current
Chung customer and
study found
through HK, Kim loyalty significan
that
HY, Lee through t effect
customer HY customer on
lifestyle is
positively
satisfacti (2011).
In their
satisfacti
on in the
customer
satisfacti and
significantly
on in the study coffee on, the
related to
the shop menu
coffee indicato who have variety customer
rs are visited did not satisfaction
shop Activitie the coffee have a , physical
s, shop at positive environme
Interest, least and nt
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. the t effect and
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ents size customer
related to
were being satisfacti
customer
divided 100 on.
satisfaction
into two responde Lifestyle
groups: nts, does not
, and menu
introvert which is affect variety are
, and obtained customer not related
extrover proportio loyalty, to
t. nally from customer
Which each satisfaction
factors region in . Lifestyle
are Medan is not
positivel City. The related to
y sample customer
related extractio loyalty,
to n physical
custome technique environme
r was
nt is
satisfact purposive
positively
ion and the
related to
through data
lifestyle analysis
customer
groups used was loyalty, and
some multiple menu
factors linear varieties
correlat regressio are not
e n with related to
positivel analysis. customer
y with loyalty. For
coffee indirect
custome influences,
r customer
satisfact satisfaction
ion at mediates
coffee
the
shop.
relationship
The
between
study
provides
lifestyle
an and
insight customer
into loyalty.
marketi
ng
different
iation
plans for
the
coffee
industry.
 Manaje 20 Some of Online The This To create
men 20 these survey findings study value that
Factors dan unexplor questionna showed contribut would
of coffee Bisnis ed
variety
ires that ed a
manageri
surpass the
atmosphe expectation
shop of menu,
re and al insight
of coffee
shop to
service drinkers is
revisit atmosph
quality
business
pivotal for
ere, and practice
intention service
factors of
coffee shop
had business.
and quality
appear positive
coffeesho
p However,
effects on only a few
word-of- to be
customer
industry.
businesses
importa In terms
mouth nt and satisfactio of are able to
worthy n, while atmosphe provide
mediated of the variety re, better and
investig of menu it is non-
by ation in was not important homogeno
customer the
context
significant to make
the
us value for
to the the
satisfacti of satisfactio coffee customers.
revisitin shop
n, the fact The main
on g coffee
that the as
factors that
shops. comforta
satisfied would
An ble.
investig
customers Creating
influence
ation of would a good customer
these likely ambience satisfaction
issues is have the by of coffee
importa intention setting shops are
nt to revisit the right still yet to
because and lighting be further
of the spread would be explored.
challeng word-of- preferabl Hence, this
es in the mouth e. For the study aims
foodserv service to look into
ice quality, the
industry the determinan
that coffee
ts of
café shop may
customer
operator want to
satisfaction
s need enhance
to hospitalit
of coffee
investig y while shops and
ate new making to examine
ways of quick its
establis response influence
hing and s in towards
maintain meeting revisit
ing the needs intention
competi of the and word-
tive customer of-mouth.
advanta s. Future
ge over research
rivals. may
Further consider
more, the e-
previous WOM
empirica factor to
l enrich
research the
has findings
address and
ed improve
several the
aspects understa
of nding as
custome the
r shifting
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 n and its trend.
relations There is
hip with no doubt
other that the
factors: sample
variety used in
of menu, this study
atmosph is the
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quality s of the
Very coffee
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research is in
has Jakarta.
been However,
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coffee more
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in include
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the
sample.

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theory sample shop correctly SEM. The
size, managem identify sampling
and researc ent customer technique
Kano's h should needs used
domain pay more and purposive
model and attention channel sampling.
to
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ve world. , meaning
that the
hypothesis
is
supported
so that
coffee shop
manageme
nt should
pay more
attention
to
packaging
and
service to
consumers
which can
offer a
more
memorabl
e
experience
for
customers
to create
customer
satisfaction
.