Correct

NOS Question Text Choice 1 Choice 2 Choice 3 Choice 4

Choice
THC/N2904: Which of the following will you check Check the fuel Check the Check the brakes All of the Choice
Prepare for in the vehicle to ensure level of the headlight of of the vehicle given options 4
home delivery uninterrupted service? vehicle the vehicle
How would you check if the battery A, B, and C A, C, and D B, ,C and D A, B,, C and D Choice
of a bike is fully charged? 2
A. If the bike starts properly
B. If the brakes are working properly
C. If the headlights are lit properly
D. If the horn is blown properly
In case your vehicle requires refueling College Customer Supervisor Friend Choice
then who is to be contacted? 3
Which of the following details should Ask for Ask for the Ask for age proof Ask for the Choice
you ask the customer while taking passport-size address of of the customer marital status 2
orders for home delivery? photo of the the of the
customer customer's customer
residence
You have received an order to deliver PVC insulated Nylon Cold insulated Vinyl Choice
cream at a customer's place. Which bag insulated bag insulated bag 3
of the following type insulated bag bag
should you use to ensure that the ice
cream is not melted?
What should you do if a new Take no action Load the Give right Gossip with Choice
employee cannot load the food packages on instructions and other 3
packages properly inside the food- his/her help him/her in colleagues
insulated bag? behalf loading the about his/her
packages inefficiency
THC/N2905: You noticed a biker meeting with an Lecture the Take the Ignore the Inform the Choice
Deliver orders accident. What should you ideally in rider for rash person to a injured person safety 4
to customers this situation? driving nearby and continue services to
hospital and with your assist the
stay along delivery injured biker
with him till
he recovers
Which of the following things should A, B and C A, C, D and E A, C and E A, B, C, D and Choice
you keep in mind while delivering E 3
food to the customer?
A. Reach the customer’s premises on
time
B. Hastily unload the customer’s
order
C. Ensure that the food is at the right
temperature
D. Do not provide the bill to the
customer
E. Greet the customer with a smile
 How should you react if there is no Demand extra Leave the Yell at the Inform your Choice
response to doorbell at the charges for place customer and supervisor 4
customer's premises while delivering the delay of without deliver the order and ask for
the order? the customer delivering further
the order instructions
What should you do if the tire of your Ask your Go to a Call your Cancel the Choice
vehicle is punctured while you are out colleague to workshop to customer to tell order and call 3
for a delivery? deliver the get the bike him/her about a colleague
order on your repaired the delay and for help
behalf and deliver inform your
the order senior about the
post that same
Which of the following should you Odometer Destination Items delivered Name of the Choice
record in the vehicle logbook? reading address to the customer 1
destination where food is
delivered
Which of these should be used while Backlight Headlight Indicator Horn Choice
changing lanes on a road. 3

THC/N9901: Which of the following things should Communicate Greet the Listen to the All of the Choice
Communicate you do to build good rapport with the with the customer customer with given options 4
effectively customer? customer in a politely keen attention
and maintain pleasant tone
service When should you ask the customer to Before taking Before After the Before Choice
standards provide feedback for the services? the order delivering delivery of the receiving the 3
from the the order to order to the payment from
customer the customer the customer
customer
In which of the following way(s) A, B and C A, B and D B, C and D A, B, C and D Choice
should you deal/interact with 4
customers belonging to different
cultural backgrounds?
A. Speak slowly and clearly
B. Speak politely and show respect
C. Avoid having any biases or
stereotypes
D. Use different words to express the
same idea for better clarity
What should you do if a customer Give the Inform your Give the Give the Choice
demands a refund for the order as it customer the senior and customer customer a 2
was not warm at the time of delivery? desired refund follow the complementary discount for
instructions food packages the
 inconvenience
caused

What should you do if you notice a Let your Ask your Advice your Accompany Choice
colleague doing his/her personal colleague colleague colleague not to your 3
work on the way to make an order carry on with what he/she do personal colleague to
delivery? his/her work is doing work while on complete
duty his/her
personal work
quickly
In which of the following ways should Hey! Hey! What's Good Hey dear! Choice
you address your seniors? up? morning/evening 3
sir/ma'am!
THC/N9903: How can keep your salary slip By storing it in By handing By sharing it By putting out Choice
Maintain confidential? your personal it over to with customers a public copy 1
organizational folders your on your social
confidentiality colleges media
and respect account
guests’ A colleague of yours is asking for a Deny him Verbally Ask the Write down Choice
privacy customer personal mobile number. saying that share the colleague to visit the contact 1
What should you do in such a you are not details with the customer number of a
situation? supposed to your and get the notepad and
share colleague contact number share it
personal himself
details of a
customer
 Practical
NOS Question Text Rubrics
THC/N2904: You have received a call from the The candidate:
Prepare for restaurant that you have to 1. Collected details of the orders to be delivered such as
home deliver an order to the customer. customer's name, address, food ordered, etc.
delivery You have to collect the order 2. Collected the order package from the kitchen or
from the restaurant. counter
3. Collected the bill from the billing counter
4. Checked the tires, fuel, lights, stand etc. of the vehicle
to be used for delivering the order
5. Stored the food in insulated food bags and started for
delivery of order (Checked if appropriate insulated bag is
taken for particular type of food).
THC/N2905: You have to deliver the order to The candidate:
Deliver a customer and report your 1. Rang the door bell of the customer.
orders to senior about the completion of 2. Greeted the customer appropriately and talked
customers task. politely.
3. Checked whether the order has been paid for or it is
Cash on Delivery (COD). Collected the cash if it is a COD
order.
4. Provided the bill to the customer.
5. Thanked the customer before leaving.
6. Documented the completed work in the record book.
7. Reported to the superior about the completed task.

Viva
NOS Question Text Rubrics
3. Mention few things that can be The candidate mentioned:
THC/N9901: done to achieve good personal 1. Brushing teeth twice a day and taking bath regularly
Communicate hygiene and etiquettes. 2. Washing and ironing clothes that have to be worn for
effectively work
and maintain 3. Following the dress code of the organization and
service reporting to work on time
standards 4. Cutting nails timely and taking care of skin
5. You observed some waste pileup The candidate mentioned:
THC/N9906: at the back of the kitchen in 1. Using sanitizers and disinfectant on the tools and
Follow some restaurant. Mention some equipment that have touch points
Health, of the cleaning methods that 2. Using a proper PPE kit including headwear, footwear
Hygiene and should be followed by the etc. while taking the trash out
Safety workers in those kitchen. 3. Disposing off the waste as per prescribed standards of
practices the hotel
4. Ensuring that the trashcans are cleared regularly
following the cleanliness and maintenance schedule