Professional Documents
Culture Documents
Feburary, 2023
Areka, Ethiopia
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Table of contents
Contents Page
Confidentiality Agreement.......................................................................................................4
1. Introduction..........................................................................................................................5
1.1 Business description..........................................................................................................5
1.2 overview of project location..............................................................................................5
1.3 Managers/Directors...........................................................................................................7
1.3.1 Management team.......................................................................................................7
2. Executive summary.............................................................................................................8
2.1 Business goals/mission......................................................................................................8
2.2 Business philosophies/identity..........................................................................................8
2.3 Location.............................................................................................................................8
2.3.1 Geographical markets.................................................................................................8
2.4 Vision of the future............................................................................................................8
2.5 Main objectives.................................................................................................................9
2.5.1 Business objectives.....................................................................................................9
2.6 Financial objectives...........................................................................................................9
2.6.1 Marketing objectives..................................................................................................9
2.6.2 Key advantages...........................................................................................................9
2.7 Strategic alliance............................................................................................................10
2.7.1 Strategic positioning.....................................................................................................10
3. Personnel............................................................................................................................11
3.1 Licenses...........................................................................................................................11
3.2 Sales.................................................................................................................................12
3.3 Internet.............................................................................................................................12
4. Marketing...........................................................................................................................13
4.1 Accommodation..............................................................................................................13
4.2 Food Service/Room Service............................................................................................13
4.3 Recreation........................................................................................................................13
4.4 Conference facilities........................................................................................................13
4.5 Market analysis................................................................................................................15
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4.5.1 Market segmentation................................................................................................15
4.5.2 Marketing goals........................................................................................................15
4.5.3 Personnel and the marketing concept.......................................................................16
4.6 Pricing strategy................................................................................................................16
4.7 Operations.......................................................................................................................16
5. Analysis of the advertising expenditures/Advertising with promotion goals:...................18
5.1 SWOT analysis...............................................................................................................18
5.2 Problems and Possibilities...............................................................................................19
5.3 The organizational structure...........................................................................................20
5.4 Contingency.....................................................................................................................21
6. FINANCIAL PLAN..............................................................................................................22
6.1 Revenue Streams:............................................................................................................22
6.2 COST STRUCTURE:.....................................................................................................23
6.3 Project Cost:....................................................................................................................24
6.4 Loan liquidation pattern.................................................................................................25
Table 2 – loan amount and amortization schedule................................................................25
6.5 Profitability analysis.......................................................................................................25
6.5.1 Profit or loss statement.............................................................................................26
Table 3 for the period of five years from commencement of the operation..........................26
6.6 Cash flow statement........................................................................................................26
6.5.1 Cost benefit and sensitivity analysis.............................................................................27
Table 5 computation of NPV and IRR..................................................................................28
7. Implementation:.................................................................................................................29
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Confidentiality Agreement
The undersigned reader acknowledges that the information provided by Teshome Mitore in
this 3(three) star Hotel business plan is confidential; therefore, reader agrees not to disclose it
without the express written permission of Teshome Mitore.
Signature ___________________
Date ---------------------
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1. Introduction
1.1 Executive Summary
Name of the Project 3(three) Star Hotel
Nationality Ethiopian
Employment Permanent : 17
Temporary : 40
Target Customer of the Hotel The hotel is intended to provide service for the district
community, city dwellers as well as the country as a whole
Project composition:- multipurpose Buildings and Facilities used for diverse services
like Restaurants, bed rooms and Garden and Parks,Swimming
pools and entertainment services.
Social and Economic Benefit: provide better Tourism and entertainment service for local and
foreigners, employment opportunities, generate revenue to
government in the form of taxes and benefits for the local people
Investment capital and sources 110,001,000.00 birr of total investment out of which
of Financial 30% 33,000,300.00 birr from promoter’s equity and
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Areka city was founded in 1964 and it has City Administration Status in 2003.
Geographically, the city is situated at 7.04°-7.1° latitude north and 37.68°-37.72min°’
longitude east. The total area of the city covered by Master Plan is 32 km2, while the total
Built-up area/’Municipal area’/ of the city 15 km2. The altitude of the city ranges from
1500 to 2000 meters above sea level. On the bases of SNNP Regional State City grading
process and proclamation of 65/2003, Areka is categorized as the 2nd grade city.
Important and unique feature of the city includes that its suitability for establishment of
agro industries, like spices processing as the city is surrounded by ginger belt areas,
existence of proximity to tourist attraction sites like Ajora falls ,and prevalence of
institutions like Areka Agricultural Research center which could be considered as to
acquire agro related services.
Spatial form of the city: Areka city is the political, economic, social and administrative
center of Boloso Sorie Woerda, in Wolaita zone, South Nations, Nationalities and People’s
Region. Areka city is one of the 44 reform cites in the SNNP region and it has Three
administrative kebeles. It is located in the southern part of the country, 299km from the
Federal capital Addis Ababa and 185km from the regional capital Hawassa and the total
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area of the city is 3484 hectare (Areka City ATPLUP, 2014/15) is mainly the result of its
altitude. The city is located at an altitude of 1750m above sea level with astronomical
location of 7.170- 7.980 latitude and 37.620- 37.830 longitudes in the east direction. From
this altitudinal point of view, the city's weather condition can be categorized under “Dega”
or medium land climate with warm air condition. The mean annual temperature of the city
ranges from 17.60c- 22.50c. However, the hottest months of the city are January and
February. The average annual rain fall is about 1600-1701 mm on during summer season
(Areka City FEDO, 2013).
Population of the city is about 64316 (49.7% are female) as per report of, whereas the
estimation of the city administration and ZoFED of Wolaita Zone shows that the
population of Areka city is estimated to be about 64316 in the year 2009E.C . This
implies that the population of the city has been growing at the rate of about 6.3% per year,
revealing the alarming rate population growth. Of the total populations in the city, about
31514 (49%) are Working age population (15-60 years), 41% are children under the age of
15; and the remaining 10 % are elderly population (60 & above years). This leads to
dependency ratio of 143. The livelihood of most of the city population was earned from
small trading, farming, and employment in government and non-government organization
(Areka City FEDO, 2017).
Teshome Mitore 3 star Hotel will located in Areka –sodo main asphalt road sefer selam
Kebele Dola Mender local name “ Woga zafiya” located at around 3 KM distance form
Town Administration office Areka, Woliyta Zone.
Ethiopia has vast potential for development of various economic sectors. Although
agriculture is the mainstay of the country’s economy the opportunity to invest in other
sectors especially in Hotel, Tourism and various recreation activities are there. Although
Ethiopia is endowed with many natural and manmade tourist attractions, these resources
have not been sufficiently exploited. The country’s geographical location and the
remarkable physical features and climate have endorsed it with rich and varied natural
heritages. Despite considerable demand, tourism sector remains at relatively low stage of
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development. The Hotel and recreation service facilities in Ethiopia have been found at a
lower level of development. The number of Hotel service establishments in the country has
remained insignificant to respond to the customer’s demand. Only few Hotels have the
capacity or quality to provide good accommodation and catering facilities to fulfill tourists
need. There are only few hotels in the capital, Addis Ababa, and other big towns of the
region states that organized on international standard to fulfill the consumer’s needs. The
government of Ethiopia has devised a long term strategy that gives due regard to the
preservation, development and promotion of the country’s tourist attraction. This includes
plan for expansion of tourist facilities and the necessary infrastructure. Indeed in the wider
sense the country has a good potential for the development of high standard hotels,
recreation and market center and there is a growing realization that this sector holds a
significant development perspective, which should be fully exploited in the planned and
controlled manner.
In adopting a planned and regulated approach the country is in a position to expand its
hotel and tourism sector in a way that emphasizes environmental conservation and
enhances the quality of the overall tourist experience. This will contribute substantially
towards improving the standard of living and the quality of life of the population. The past
trend shows that most of the high standard hotels and recreation centers are concentrated in
the capital, Addis Ababa. The number of hotels and recreation service facilities in other
regions of the country has remained insignificant to respond to the customers demand.
Only few hotels and recreation centers out of Addis Ababa have the capacity to provide
accommodation for mid or high-class guests.
By taking this encouraging as an opportunity the promoter project plan to establish 3 star
international Hotel service in Wolaita zone Areka town sefer selam for the benefit of the
promoter, the district community as well as the country as a whole.
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2. The Project
International standard hotel is high-class hotel like 3star hotel where services like
bedroom, catering, meeting rooms, multipurpose assembly hall, swimming pool,
gymnasium, other sports facilities like tennis, and children playground, night club with
dancing to live music or discotheque or cabaret etc. A hotel is an establishment that
provides paid lodging on a short-term basis. Facilities provided may range from a modest-
quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser,
a refrigerator and other kitchen facilities, upholstered chairs, a flat screen television and
en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest
services and facilities. Larger, higher-priced hotels may provide additional guest facilities
such as a swimming pool, business center (with computers, printers and other office
equipment), childcare, conference and event facilities, tennis or basketball courts,
gymnasium, restaurants, day spa and social function services. Hotel rooms are usually
numbered to allow guests to identify their room. Some boutique, high-end hotels have
custom decorated rooms.
According to the preliminary market analysis, the demand for hotel service is very high
and yet the supply is limited leaving a huge service gap to the customer. Unfortunately,
there is no saturated standard hotel (3 stars) in the area. Although one international type
hotels have already working in the area, but still huge gap is there in between demand and
supply in the town. The service (3 star hotels) is will widely accepted in Areka town,
Government employees, Private employees, Tourists, local customers, and to some extent
even in rich house-holds. Therefore, there is good scope for establishing the units for
establishing and maintain 3 star standard /international hotel service in Areka town as well
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as in the country. Due to this, it has become imperative to build and maintain three star
standard hotel services for the man kind in prevailing conditions.
The main objective of the project is aimed at to maximize the return on invested capital in
the form of profit for the promoter. However, its implementation will benefit the
employee, the consumer society and the government at different levels. In this respect, the
project is aimed to promote the following objectives:-
To raise the significance and importance of the sector and thereby raising its
contribution to the national economic development
Increase government revenue through the different forms of taxes, which in turn used
to facilitate social and economic development.
In general, the project is believed to have significant social and economic benefits
that accrue to the society, the region and the country beyond the financial returns to
its owner.
2.4.1 Mission
Mission of the particular project is to construct the standard 3 star hotel and to give
quality service.
2.4.2. Goal
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Teshome Mitore 3 star Hotel, We wish to acquire national renown as a business
destination within the next 5 years. We see it as our main mission to provide high
quality accommodation and associated amenities and services at competitive prices to
our targeted markets. Basic business objective is reflected in everything that we do,
which is to contribute to the enrichment of the quality of lives for people around the
nation.
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3. Marketing
3.1. Demand for hotel services
The feasibility study conducted for this project deals with the demand and supply analysis for
the hotel project to be established in the area by taking the number of international and
national tourist, investors, employers and government directly related with the level of
development of the economy in general and the tourism sector in particular. It is a function of
the number of both domestic and foreign tourist travelers in the area, travelers for the
commercial or business purposes, travelers for conference and other assembly purposes,
residents in the area (in fact it depends up on the standard of the hotel and the living status of
the residents) etc.
The hospitality market is good for millions of birr a year. After two years of struggling, the
hospitality industry is projecting a stronger surge during 2017, in which period a
significant increase in activity is anticipated. Revenues as well as supply and demand all
suggest a season of positive growth. Growth in visitor numbers has steadily increased in
2018. Visitors from Areka town have been the primary source of this growth. We expect
that the increased preferences for domestic travel, close-to-home destinations, and highway
travel will boost Foundations’ visitor numbers.
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For families
For families we offer access to child care and children’s facilities such as local day care
center, playground, and accommodations suited for small children and babies.
For business travelers we have a complete range of conference and business facilities such
as office space, fax, printer and secretarial services and broad band Internet connections.
Our meeting rooms are fully equipped for conferences and we have limousine and taxi
services. We also will have available reservation of our entire third floor for corporate
gatherings over several days. This area offers secluded conference amenities found on the
main floor while affording uninterrupted meetings.
For tourist couples without children we have a large variety of amenities catering to the
young and old such as a full program of recreational activities: walking, hiking,
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parasailing, boating and other water sports and historical tours of local cities, and many
more.
For the single or group traveler there is a selection of group activities available which can
be reserved in advance or after arrival at the hotel. These activities include sports and
recreation, dinner dance evenings [at local venues], guided tours and organized coach
travel to areas of interest in the region. All group travel can be accompanied by a [resident
hotel] guide and the hotel can handle any in-house catering for groups.
The hotel is amply suitable and adapted to persons who travel in wheelchairs, need nursing
care, have vision or hearing difficulties or otherwise require easy access to amenities,
services and accommodation. All hotel buildings are low on thresholds. Ramps and
elevators are located where stairs are necessary, there is clear signing of all services and
amenities and rooms can be fitted out with alarm buttons for immediate medical attention.
Security
Teshome Mitore 3 star hotel will be outfitted with a state of the art security system in
addition to smoke alarms and a sprinkler system. This will include a CCTV (closed circuit
television) system for surveillance of all public areas such as the hotel entrance, the
parking lot, the conference and meeting rooms, and the swimming pool, as well as all
corridors, elevators and service areas of the hotel. Professionally trained security personnel
are part of the hotel staff and can be hired from a local security firm to expand any group
of visitors’ needs. Cooperation with the local authorities furthermore ensures safe transport
to and from the hotel is required. This will ensure that our high profile visitors, be it
dignitaries or businessmen, can be assured of a safe and secure stay at hotel.
Teshome Mitore 3 star hotel promotional plan is diverse and includes a range of
marketing communications. We will have a Grand Opening to be scheduled upon
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construction completion which will be advertised in local newspapers and local radio
channels. To support expansion efforts, the hotel considers using popular media, such as
local TV, radio and the Internet to advertise. It appears that the most successful hotels /
resorts spend a percentage of net sales revenue for promotion and advertising. Hotel plans
to do likewise with a portion of net sales on a yearly basis. Based on this decision,
advertising and promotional possibilities were prioritized in order of probable
effectiveness.
Opening -- we will send out an introductory press kit to all media and place printed
announcements in key publications.
Ongoing -- during the initial year, we intend to get our leaflets displayed in the many
venues in the city. The staff will be trained as to promote by word-of-mouth.
Future - for our conference services, we intend to hire a sales representative who will be
in charge of prospecting for new clients.
Public relations Press releases are issued to both trade journals and publications such as
local and regional newspapers, travel agents, hotel and accommodation magazines, online
hotel and restaurant directories and in conjunction with local Chambers of Commerce.
3.7. Accommodation
The accommodation of Teshome Mitore 3 Star Hotel consists of various suites (honeymoon,
deluxe, business) and rooms (single and double rooms). Each room includes a bathroom,
TV, mini bar, air conditioner, and internet access. Several rooms will have a panoramic
view while most other rooms have a garden view.
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Additionally Teshome Mitore 3 star Hotel will offer security coded entrance to building
and rooms, safety deposit boxes, secure luggage storage, 24-hour reception and helpdesk
and business amenities.
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4. FINANCIAL PLAN
4.1 Revenue Streams:
These are sources of revenue of Teshome Mitore 3 star Hotel; they are the various sources
from which a business earns money from the sales of its goods and services. These are
aspects of the hotel where we will be receiving revenue and they include:
4.1.1 Sales
Recreation
Hotel will offer several recreational facilities on the ground. Facilities available include:
pool and sauna/whirlpool. Hotel will also offer access to activities in the surrounding area.
Amenities available within the immediate area include: walking, hiking, bicycling,
parasailing, boating and other water sports, tours of the city, and many more.
Conference facilities
Hotel will have 1-conference areas/rooms, which can be used throughout the year for
meetings, seminars, parties, and corporate gatherings. Seating in our largest area will
accommodate up to 200 individuals seated at tables, 200 in chairs. Equipment such as
overhead projectors, telephone, fax, copiers, and services such as security can be provided.
Additionally, hotel will have an arboretum which will be available for public use: personal
relaxation, weddings, recitals, etc . . .
Rooms Revenue: This revenue will be generated from the sale of its rooms.
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Swimming Pool Revenue: Guests will also pay for the use of its swimming pool and
may also decide to be members which will also cost money.
Gates and Parking: Parking tickets will be issued at the gates and fees will be
charged according to the amount of time used while still in the hotel.
Gym Subscription: For guests to be able to access the gym, payment will be made
and guests can also subscribe for membership which will cost money.
4.2. Cost structure:
This refers to the types of expenses a business incurs and is typically composed of fixed
and variable costs. For this business plan, the cost structure will be divided into CAPEX
(Capital Expenditure) and OPEX (Operating Expenses).
4.2.1. Capital Expenditure
Fixed cost that include Land development, Building and civil work, machinery
equipment and vehicles and office furniture estimated birr 96,210,682.00.
4.2.2. Operational cost
Production cost of the project includes direct production and overhead costs. The major
cost item under this category includes cost of material and labour inputs, fuel and
lubricants, repair and maintenance, employee salary and benefits, insurance, office supplies
and other miscellaneous expenses; the total estimated production cost is birr 13,790,318.
4.3. Project Cost
The project requires an investment capital of ETB 110,001,000.00. From the amount of
investment capital required Birr 33,000,300.00 which is of 30% of the total investment
and 77,000,700.00 (70%) will be covered will be pooled from financing partners in the
form of cash loan in midterms at capital cost rate 11% per Year.
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The project will collect its revenue from the customer service. The selling of food and
beverage and rented rooms has estimated based on the current market price and hotel standard
of similar service provision in town. The annual service program is formulated based on
proposed plant capacity considered the following table
No of bed
S/N Bed Room Service Price/day/night per year
rooms
1 Double bed room 10 1000 3600000
2 Single bed room 30 800 8640000
Subtotal 12,240,000.00
No of
customer per per year
Raw materials day cost per month
Beverage service
2 180 650,000.00 7,800,000.00
income
Income from
3 40 240,000.00 2,880,000.00
Gymnasium
4 Swimming Pool 50 270,000.00 3,240,000.00
Income from Meeting 10
5 120,000.00 1,440,000.00
hole days/month
Subtotal 23,160,000.00
Grand total 35,400,000.00
Cognizant with the demand analysis prices for the product is set price in the sector and
quality is one of key competition factors in the business yield quick revenue to discharge
responsibility of loan repayment and a return on investment for the promoter.
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Table 5. Project Profit/loss statement
Project Year
Description 1 2 3 4 5
35,400,000.0 37,170,000.0 39,028,500.0 40,979,925.0 43,028,921.2
Revenue
0 0 0 0 5
Less: Production 13,790,318.0 14,479,833.9 15,203,825.6 15,964,016.8 16,762,217.7
costs 0 0 0 7 2
21,609,682.0 22,690,166.1 23,824,674.4 25,015,908.1 26,266,703.5
Gross Income
0 0 1 3 3
Cash inflow - - - - - -
Sales revenue 35,400,000.00 37,170,000.00 39,028,500.00 40,979,925.00 43,028,921.25
Depreciation 2,785,484.10 2,646,209.90 2,513,899.40 2,388,204.43 2,268,794.21
Owner's equity 33,000,300.00
Bank loan 77,000,700.00
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Cash outflow
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5. land use
Table 8. The project requires 3000-meter square area of land.
100
mini market shop ground
Supports; ground 150
Kitchen, Power House, Store
Board of Directors
General Manager
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Accounting 2 4 4 5 5
Engineer – Plant 3 2 1 1 1
Hotel Accommodations 15 17 17 20 20
Security 2 3 4 4 4
Food/Beverage/Catering 5 8 10 10 10
Housekeeping 6 8 9 9 9
Marketing 2 2 3 3 3
Sales – Convention 2 3 3 3 3
Convention/Conference 3 2 2 2 2
Total 40 49 53 57 57
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6. Implementation:
We anticipate that the project approval would take 90 days, following which time they
would have finished organizing financing. They plan to begin construction by April of
2016 E.C and complete the project on March 2017 E.C.
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