KTB-BD-010-V01 Rev 12.02.

2013

CUSTOMER COMPLAINT LOG 2013

Complaint Date Type of Originator Complaint Date

No. Originator Name Nature of Complaint Department Responsible Person Deadline
No Received Complain Facility Received by Closed

PENDING COMPLAINTS
1 CC 1 11.11.12 Written SLB Ruslan Hasanov Delay of spare parts delivery (Resato units) Alesger Guliyev OPS Elvira Aksyanova 01.10.13 open

2 CC2 31.07.13 Written HALLIBURTONGregory Avereyn Halliburton XR tool damage Elvira Aksyanova OPS Elvira Aksyanova, Aynur Babayeva, Zaur Dadashev
open

C LO S E D COMPLAINTS

3 CC3 29.06.2013 Written BP Dmitriy Bobrov Left supplied by KTB to BP has been broken after second time usage Elvira Aksyanova OPS Elvira Aksyanova, Aynur Babayeva, Zaur
30.08.2013
Dadashev
close
4 CC4 27.08.2013 Written HALLIBURTONMammad Huseynov Low quality spare parts Aynur Babayeva OPS Aynur Babayeva, Elvira Aksyanova 19.09.2013 close

KTB-BD-005-F001 Rev. 12.02.2013 1

 Full content of Complaint
From: Agalar Mahmudov [mailto:AMahmudov@slb.com]
Sent: Wednesday, 12 September, 2012 11:36
To: Alasgar Guliyev; Ruslan Hasanov
Cc: 'Zaur Dadashov'; 'Elvira '
Subject: RE: Resato Pump from Schlumberger
Importance: High

Alasgar

We cant wait for ages, please let me know if you can get these parts at your earliest, otherwise we have to think other way to resolve issue.

Thanks

From: Alasgar Guliyev [mailto:a.guliyev@ktbits.com]

Sent: Tuesday, September 11, 2012 9:32 AM
To: Ruslan Hasanov
Cc: 'Zaur Dadashov'; 'Elvira '; Agalar Mahmudov
Subject: FW: Resato Pump from Schlumberger

Good morning Ruslan,

According to inspection report number: 071/12 these parts in HPU type: HPU-W-30-1/400-1/P/I/CB/CR/sep (indoor) should be replaced:

• Muffler
• Seals of pumps 160-30 & 160-400
• Check valve of pumps 160-30 &160-400
• Check valve
• Brass connection
• PRV
• Switcher of water inlet part.

Parts painted over yellow are non-standard and it will take time for Holland engineers to find them in their stock.

KTB-BD-005-F001 12.02.2013
If you have more questions please don’t hesitate to contact us.
 We cant wait for ages, please let me know if you can get these parts at your earliest, otherwise we have to think other way to resolve issue.

Thanks

From: Alasgar Guliyev [mailto:a.guliyev@ktbits.com]

Sent: Tuesday, September 11, 2012 9:32 AM
To: Ruslan Hasanov
Cc: 'Zaur Dadashov'; 'Elvira '; Agalar Mahmudov
Subject: FW: Resato Pump from Schlumberger

Good morning Ruslan,

According to inspection report number: 071/12 these parts in HPU type: HPU-W-30-1/400-1/P/I/CB/CR/sep (indoor) should be replaced:

• Muffler
• Seals of pumps 160-30 & 160-400
• Check valve of pumps 160-30 &160-400
• Check valve
• Brass connection
• PRV
• Switcher of water inlet part.

Parts painted over yellow are non-standard and it will take time for Holland engineers to find them in their stock.

If you have more questions please don’t hesitate to contact us.

Best regards,

Alesker Guliyev
Sales-engineer assistant

Kaspiyan Tehlkesizlik Baltalari MMC

25A, Mammad Araz str.,
English Yard Business Center

Actions to be taken: Responsible Deadline Date Closed Comments

1 Person

KTB-BD-005-F001 12.02.2013
 According to meeting held on 08.05.2013 / 11.00. a.m. and
attached MOM there has been held Negotiations regarding stock of
Elvira
Resato unit/spare parts for all SLB segments : will it partly on SLB
2 Aksyanova/Aynur 01.11.13 open
cost or fully on KTB stock. KTB already ordered stock for Fuad
Babayeva
Pashayev. List of spares with quote had been sent to Ivan Yakovlev
and Ruslan Hasanov, waiting confirm from them

3
4
5

KTB-BD-005-F001 12.02.2013
 CC 1

e.

KTB-BD-005-F001 12.02.2013
e.

Comments

KTB-BD-005-F001 12.02.2013
 < BACK TO OVERVIEW

KTB-BD-005-F001 12.02.2013
Full content of Complaint
From: Agalar Mahmudov [mailto:AMahmudov@slb.com]
Sent:
From: Wednesday, 12 September,
Gregory Avereyn 2012 11:36
[mailto:Gregory.Avereyn@halliburton.com]
Sent: Thursday, July 25, 2013 11:16 PM
To: KTB
Cc: Jamila Alibayova; Murad Azizov; 'Zaur Dadashov'
Subject: RE: HDBS repair

Elvira, Zaur,

This afternoon I went to your warehouse to check the 3 repairs :

- Stab looks ok, but will need to get it inspected by RM
- XR1200, couldn’t check easily on the pallet and will bring it in our warehouse tomorrow. Anyway as said, our procedure w
need to measure properly to make sure it’s not deformed and discussed with engineering group to see if we can take the ris
- XR800, this repair is a “joke”… Many of the damages are not repaired and for the one done, I believe I would have done i
the arm bays. There are ledges on all the welding or even gap in the welding. Additionally, looks the machining has been d
also about the respect of the dimension after machining. Sharp edges are rounded and so on…
I’m not planning to ask you to correct this tool. I will check carefully if damages created by the repair are not too big. If not I
cost 100k$ and has 6 months lead time…
In the meantime, I will still wait for the proper documentation with procedure and so on.

Please pass this email to Rasim as I don’t have his email.

Waiting your comments

Gregory AVEREYN
Service coordinator
Mobile: +994 55 5052022
VOIP: 884450011
Switchboard: +994 12 4907000
HALLIBURTON Eurasia Limited
Drill Bits & Services
Salyan Highway,16 km
Lokbatan Settlement,
Actions to be taken:

1 Inspect Rasim wharehouse and make audit

2 List the out of use tools for repair or scrap
3
4
5
 CC 2

nyway as said, our procedure was not followed up at all as the tool should have been scrapped at evaluation. Will
roup to see if we can take the risk to use it again or not
ne, I believe I would have done it better myself… I tried to insert a brand new travelling blocks and it’s stay stuck in all
looks the machining has been done by hand grinding after the welding and not properly on a mill… I’m not talking
on…
the repair are not too big. If not I will look for another supplier or I will have simply to scrap this tool… FYI, this tool

Responsible Person Deadline Date Comments

Closed
Zaur Dadashev 30.09.2013
Zaur Dadashev,
30.09.2013
Elvira Aksyanova

< BACK TO OVERVIEW

From: WA Maintenance Supervisor [mailto:wazmtce@bp.com]
Sent: Saturday,
Full content June 29, 2013 12:50 PM
of Complaint
To: Aynur; Mukhtarova, Irina M
Cc: Walker, Stephen (Orion); z.dadashov@ktbits.com; Elvira ; WA Maintenance Supervisor; WA Operations Team Leader
Subject: RE: Acts to sign

Aynur,

Could you please explain why the price is so high?

Another issue is that we stopped a lift in several days after your guys left the platform because it’s completely broken. At th
platform.
Once we receive all spares, we require your guys come to the platform and repair it.

Irina,

Do you know the ETA of materials you’ve ordered for WA platform in order to plan a repair? Could you please speed up the

Regards

____________________________________________
Dmitry Bobrov
Maintenance Supervisor
BP Exploration (Caspian Sea) Ltd.
Baku, Azerbaijan
West Azeri Platform
ACG Project
Email: bobrovda@bp.com
Tel: +994 (0) 124979000 Ex 854103
Mob: +994 (050) 3632039
BP Exploration (Caspian Sea) LTD.
Registered Office: Chertsey Road, Sunbury, Middx TW167BP, UK.
Representative Office, Azerbaijan, 2 Neftchiler, Villa Petrolia, Baku, AZ 1003 Azerbaijan, Tax ID No 9900070211

Actions to be taken:
1 Additional visit to WA for lift breakdown
2
3
4
5
 CC 3

or; WA Operations Team Leader

ause it’s completely broken. At the moment lift is isolated and we can’t use it. That was after second time they came to the

? Could you please speed up the delivery? This activity needs to be added to the plan then.

Tax ID No 9900070211

Responsible Person Deadline Date Closed Comments

Alasgar Guliyev 29.07.2013 29.07.2013

651421D6.pdf
 CC 3

me they came to the

s
Full content of Complaint

From: Mammad Huseynov

Sent: Tuesday, August 27, 2013 12:41 PM
To: Fidan Huseynova
Cc: Tarlan Mamedov; 'Affplantman@bp.com'; 'affpas@bp.com'; Ruhiya Bakhshaliyeva; Ilgar Nasibov; Ilham Mammadov
Subject: FW: RFQ: MR787

Dear Fidan khanum,

Please be informed, that we have problems with our certain vendors about quality of their service. We repeatedly ask our v
and items. For instance, in the last order to KTB, as seen from the correspondence below we requested the vendor to learn
pitifully, the supplied parts by KTB were again of low quality, and as we are in urgency and short of time amidst intense mix
vendors to heed the quality issue when they get the parts in local market and to meet the requirements we put forward. We

Thanks&Regards,

Mammad Huseynov
Mechanic
Advanced Fluids Facility, Baroid.
Halliburton Eurasia Ltd.
Baku, Azerbaijan.
Phone (Cell): +994 50 565 39 09
Email:Mammad.Huseynov@halliburton.com

Actions to be taken:
1 Oil filer Dinaldson to be replaced with requested model "Fleetguard" LF670
2
3
4
5
 CC 4

ar Nasibov; Ilham Mammadov

service. We repeatedly ask our vendors to procure quality goods, but unfortunately they keep delivering low quality parts
we requested the vendor to learn about the problem at the spot and they were explicitly briefed on every detail. After that,
d short of time amidst intense mixing and loading activities we were forced to accept them. We request you to direct the
requirements we put forward. We appreciate your help and thank you for your understanding and support.

Responsible Person Deadline Date Closed Comments

Alesger Guliyev 01.09.2013 30.08.2013
 CC 4

ng low quality parts

ery detail. After that,
you to direct the
ort.