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  • PSCProgrammesEscalation&AppealsProcedure Trainee

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    This document outlines the escalation and appeals procedure for Boots PSC trainee programmes. It shows the steps a trainee can take if they disagree with a decision, starting with discussing it with their designated supervisor and the pharmacy L&D designer. If still unhappy, the trainee can appeal to higher levels including the pharmacy L&D manager, an independent panel, and finally the senior pharmacy L&D manager whose decision is final.

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    PSCProgrammesEscalation&AppealsProcedure Trainee (3)

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    This document outlines the escalation and appeals procedure for Boots PSC trainee programmes. It shows the steps a trainee can take if they disagree with a decision, starting with discussing it with their designated supervisor and the pharmacy L&D designer. If still unhappy, the trainee can appeal to higher levels including the pharmacy L&D manager, an independent panel, and finally the senior pharmacy L&D manager whose decision is final.

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    4 views1 page

    PSCProgrammesEscalation&AppealsProcedure Trainee

    Uploaded by

    nsk15
    This document outlines the escalation and appeals procedure for Boots PSC trainee programmes. It shows the steps a trainee can take if they disagree with a decision, starting with discussing it with their designated supervisor and the pharmacy L&D designer. If still unhappy, the trainee can appeal to higher levels including the pharmacy L&D manager, an independent panel, and finally the senior pharmacy L&D manager whose decision is final.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Boots PSC Progarmmes Trainee Escalation & Appeals Procedure

    Designated Supervisor Pharmacy L&D Independent Pharmacy Senior Pharmacy L&D


    Trainee Pharmacy L&D Designer
    (DS) Manager L&D Programme Panel Manager

    Independent Pharmacy L&D


    Programme Panel:
    Pharmacy L&D Manager (Not
    Support Staff)
    Pharmacy L&D Senior
    Trainee DS L&D Designer Healthcare Academy Trainer
    Manager Pharmacy L&D
    (HAT)
    Manager
    Human Resources Business
    Partner (HRBP)
    Professional Standards &
    Quality Manager (PSQM)

    Trainee/DS discuss Pharmacy L&D


    decision: Note a Designer investigates. Pharmacy L&D
    Pharmacy L&D
    trainee can contact Collects information Designer decides
    Trainee disagrees with Designer writes to
    Pharmacy L&D directly from trainee, DS and whether to appeal
    decision trainee and DS within
    via stores Support reviews evidence. May upheld or agrees with
    10 working days.
    helpdesk at any stage use HAT/PSQM/HRBP decision
    in the process to support

    https://360.articulate.com/review/content/cb15a15a-3036-4735-8ac8-bcb5625f1ed7/review

    Pharmacy L&D
    Manager reviews all
    Trainee informs
    evidence, makes
    Trainee still unhappy - Pharmacy L&D
    decision and informs
    Decides to appeal Designer within 5
    trainee and DS of the
    working days in writing
    decision within 10
    working days

    Pharmacy L&D
    Trainee informs Independent Pharmacy
    Trainee still disagrees Manager organises Senior Pharmacy L&D
    Pharmacy L&D L&D Programme Panel
    with Pharmacy L&D Independent Pharmacy Manager informs
    Manager in writing reviews evidence and
    Managers decision Programme L&D panel trainee in writing
    within 5 working days make final decision
    to review evidence
    Phase

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