Professional Documents
Culture Documents
1. Half Title
2. Title
3. Statement
4. Copyright
5. Brief Contents
6. Contents
7. Preface
8. Part 1: Foundations of Quality and Performance Excellence
9. Ch 1: Introduction to Quality and Performance Excellence
10. Ch 1: Introduction
11. Quality and Performance Excellence
12. The Importance of Quality in Organizations
13. A Brief History
14. Quality in Organizations
15. Principles and Practices of Total Quality and Performance
Excellence
16. TQ and Agency Theory
17. TQ and Organizational Models
18. Ch 1: Discussion Questions and Experiential Exercises
19. Ch 1: Cases
20. Bishop’s Seafood
21. Patterson Auto Sales and Service
22. Ch 1: Endnotes
23. Ch 2: Frameworks for Quality and Performance Excellence
24. Ch 2: Introduction
25. Foundations of Performance Excellence
26. The Baldrige Award
27. International Quality and Performance Excellence Award
Programs
28. Six Sigma
29. Comparing Baldrige, ISO 9000, and Six Sigma
30. Ch 2: Discussion Questions and Experiential Exercises
31. Ch 2: Cases
32. Ch 2: Endnotes
33. Ch 3: Tools and Techniques for Quality Design and Control
34. Ch 3: Introduction
35. Designing Quality Goods and Services
36. Designing Quality Processes
37. Process Control
38. Statistical Thinking and Process Control Tools
39. Process Design and Control in Action
40. Lexus
41. The Kroger Company
42. Chugach School District
43. Ch 3: Discussion Questions and Experiential Exercises
44. Ch 3: Cases
45. Ch 3: Endnotes
46. Ch 4: Tools and Techniques for Quality Improvement
47. Ch 4: Introduction
48. Process Improvement
49. Improvement Processes
50. Tools for Continuous Improvement
51. Breakthrough Improvement
52. Creativity and Innovation
53. Process Improvement in Action
54. Ch 4: Discussion Questions and Experiential Exercises
55. Ch 4: Cases
56. Ch 4: Endnotes
57. Part 2: Performance Excellence, Strategy, and Organization
Theory
58. Ch 5: Competitive Advantage and Strategic Management for
Performance Excellence
59. Ch 5: Introduction
60. Quality, Competitive Advantage, and the Bottom Line
61. Sources of Competitive Advantage
62. Quality and Differentiation Strategies
63. Information and Knowledge for Competitive Advantage
64. Strategic Planning for Performance Excellence
65. Strategic Planning for Performance Excellence in Action
66. TQ and Strategic Management Theory
67. Ch 5: Discussion Questions and Experiential Exercises
68. Ch 5: Cases
69. Ch 5: Endnotes
70. Ch 6: Quality in Customer-Supplier Relationships
71. Ch 6: Introduction
72. Customer-Supplier Relationships and Performance Excellence
73. Principles for Customer-Supplier Relationships
74. Practices for Dealing with Customers
75. Managing Customer Relationships
76. Practices for Dealing with Suppliers
77. Quality Customer-Supplier Relationships in Action
78. Customer-Supplier Relationships in Organization Theory
79. Ch 6: Discussion Questions and Experiential Exercises
80. Ch 6: Cases
81. Ch 6: Endnotes
82. Ch 7: Designing Organizations for Performance Excellence
83. Ch 7: Introduction
84. Organizational Structure
85. The Functional Structure
86. Redesigning Organizations for Performance Excellence
87. Organizational Design for Quality in Action
88. Comparison to Organizational Design Theory
89. Ch 7: Discussion Questions and Experiential Exercises
90. Ch 7: Cases
91. Ch 7: Endnotes
92. Part 3: Performance Excellence and Organizational Behavior
93. Ch 8: Quality Teamwork
94. Ch 8: Introduction
95. The Importance of Teams
96. Types of Teams
97. Cross-Functional Teamwork
98. Effective Teamwork
99. Teamwork in Action
100. Comparison to Organizational Behavior Theories
101. Ch 8: Discussion Questions and Experiential Exercises
102. Ch 8: Cases
103. Ch 8: Endnotes
104. Ch 9: Engagement, Empowerment, and Motivation
105. Ch 9: Introduction
106. Workforce Engagement
107. Empowerment
108. Employee Engagement in Action
109. Motivation
110. Employee Engagement and Theories of Motivation
111. Ch 9: Discussion Questions and Experiential Exercises
112. Ch 9: Cases
113. Ch 9: Endnotes
114. Part 4: Leadership and Organizational Change
115. Ch 10: Leadership for Performance Excellence
116. Ch 10: Introduction
117. Perspectives on Leadership
118. The Roles of a Quality Leader
119. Leadership for Performance Excellence in Action
120. Leadership Systems
121. Performance Excellence and Leadership Theory
122. Leadership, Governance, and Societal Responsibilities
123. Ch 10: Discussion Questions and Experiential Exercises
Another random document with
no related content on Scribd:
The Baharia (sailors) on board said, ‘You Washenzi (pagans, bush
people) from the interior, you will vomit yourselves to death.’ But we
came safe to Lindi after all, and said (to the sailors): ‘You mocked at
God (by saying that we should die), but we came safe to land.’”
This love of singing is characteristic of the Wanyamwezi. In the
course of my enforced detention here, I have taken many a
photographic stroll, in which my men are always eager to accompany
me. On these occasions I have to divide the small amount of
apparatus necessary to be taken with me among as many of them as
possible, so that everyone may have something to carry. It is never
very long before Pesa mbili the Mnyampara or caravan headman,
lifts up his voice—a very good one too—whereupon the chorus
promptly falls in in excellent time. I may here give a specimen of
these little marching songs:—
Kabowe kabowe ku meso; Namuki kabowe ku meso. (1)
Wambunga kabowe ku meso; Namuki kabowe ku meso.
Ki! kabowe ku meso; Wamwera kabowe ku meso.
Ki! kabowe ku meso; Wakumbwa kabowe ku meso.
(1) We shoot with our eyes—we shoot the Namuki with our eyes,
The Wambunga, we shoot them with our eyes—the Namuki, we shoot them
with our eyes;
Bang! we shoot with our eyes—the Wamwera, we shoot them with our
eyes;
Bang! we shoot with our eyes—the Wakumbwa—we shoot them with our
eyes.
The singers, who are principally Nubians, state that this song is in
their mother tongue, the Darfur dialect. I have not yet succeeded in
obtaining a literal translation. The general meaning of the words,
which are sung with enviable lung-power and indefatigable energy, is
somewhat as follows:
“We are always strong. The Jumbe (headman) has been hanged by
the command of Allah. Hongo (one of the insurgent leaders) has
been hanged by the command of Allah.”
Thus much as to the results of my musical inquiries so far as they
concern the foreign elements (foreign, that is to say, here at Lindi) of
the Wanyamwezi and Nubians. I have obtained some records of
ngoma songs from Yaos and other members of inland tribes, but I
cannot tell for the present whether they are a success, as I find to my
consternation that my cylinders are softening under the influence of
the damp heat, so that I can take records, but cannot risk
reproducing them for fear of endangering the whole surface. A
cheerful prospect for the future!
Very interesting from a psychological point of view is the
behaviour of the natives in presence of my various apparatus. The
camera is, at any rate on the coast, no longer a novelty, so that its use
presents comparatively few difficulties, and the natives are not
particularly surprised at the results of the process. The only
drawback is that the women—as we found even at Dar es Salam—
usually escape being photographed by running away as fast as their
legs will carry them. The cinematograph is a thing utterly outside
their comprehension. It is an enchini, a machine, like any other
which the mzungu, the white man, has brought into the country—
and when the said white turns a handle on the little black box,
counting at the same time, in a monotonous rhythm, “Twenty-one,
twenty-two, twenty-one, twenty-two,” the native may be pleasantly
reminded of the droning measures which he is accustomed to chant
at his work; but what is to be the result of the whole process he
neither knows nor cares.
GIRLS FROM LINDI
Few people, I fancy, will know where Masasi is, yet those interested
in the Colonies might well be acquainted with its situation, for in its
own small way it is quite a civilizing centre. The English Mission[6]
has been at work here for nearly the third of a century, and, since the
suppression of the rebellion, a native corporal with a dozen black
German soldiers has been gallantly maintaining his ground, in a
boma specially built for the purpose, in case of any renewed warlike
impulses on the part of the interior tribes.
I preferred to take up my quarters with the soldiers, not from any
hostility to religion, but because the two clergymen at the mission
station, about an hour’s walk from us, are both advanced in years,
and it would be unfair to trouble them with visitors. Besides their
station was burnt down during the rebellion, so that they are leading
for the moment a more idyllic than agreeable life in their former
cattle-shed. In spite of this, the two old gentlemen, as I had every
opportunity of convincing myself in the course of two long visits,
enjoy extraordinarily good health. Archdeacon Carnon, the younger
of the two, in particular, took as lively an interest in the German
Emperor and his family as if he lived in a London suburb, instead of
in a negro village at the ends of the earth. Canon Porter seems to be
failing a little, but this is only to be expected as he is getting on for
eighty and has been in the country nearly thirty years.[7] In former
days I understand that he studied the ethnology of his district
(inhabited by Wanyasa, Wayao, and Wamakonde) very thoroughly,
so that up to yesterday I had great hopes of profitable results from
my intercourse with him and his more active colleague. But in this I
was disappointed. At the ceremonious, and, I must say, sumptuous
breakfast which the two clerical gentlemen set before us two
worldlings, Ewerbeck and me, whenever I began to speak about the
inhabitants of the neighbourhood and their tribal affinities, the
conversation was invariably diverted towards the Emperor and his
family! He must have made a truly extraordinary impression on
other nations.
However, our business is with the native African, not with the
white intruder, even though he should come in the peaceful guise of
the missionary.
My landing at Lindi of itself implied the main course of my
journey. A glance at the map of East Africa shows that the extreme
south-eastern corner of our colony, considered with regard to
population, stands out like an island from the almost uninhabited
country surrounding it. The region north of the Middle, and partly
also of the Upper Rovuma is (as Lieder, the geologist, whose early
death is such a loss to science, described it) a silent pori for hundreds
of miles, extending far beyond the Umbekuru and into the hinterland
of Kilwa—an uninhabited wilderness, where not a single native
village speaks of the large and peaceable population found here by
Roscher, Livingstone and Von Der Decken nearly half-a-century ago.
Only a narrow strip running parallel to the coast some distance
inland connects this island of population with the north, while
another, much more scantily peopled, runs up the Rovuma to the
Nyasa country.
Being thus cut off from surrounding tribes, the south-east—i.e., the
Makonde Plateau, the Lukuledi Valley north of it, and the wide plain
to the west of these highlands—forms a compact, well-defined whole,
an ideal sphere of work for one who, like
myself, has only a limited time at his disposal,
but wishes the work done in this time to be as
far as possible complete. The Wamwera,
whom I had in view in the first instance, have
had, to my great regret, to be postponed for
the present. I left Lindi on July 11th, with the
Imperial District Commissioner, Mr.
Ewerbeck. Ngurumahamba, the first
noticeable place on the Lukuledi road, still
bears the impress of the Coast—there is even a
stone house among the huts of the Waswahili;
but on the second day we reach the Yao tribe
at Mtua. Here we first come in touch with the
far interior, for these are the advance guard of
the great migration which brought this
vigorous and energetic race about the middle
of the last century from its old home south-
A MAN OF THE
MWERA TRIBE AND A east of Lake Nyasa towards the shores of the
YAO Indian Ocean, and which is still going on. As
to the way in which these migrations are
accomplished, we are apt to be misled by the
picture—no doubt a very incorrect one—which has remained in our
minds from our school-days, in connection with the migration par
excellence—the great westward movement of our own forefathers.
We think of men, horses, and waggons, a dense, compact wave of
people, rolling on slowly but irresistibly across the countries lying in
its track. Here we find nothing of the sort. It is true that these Mtua
Yaos are not typical of their tribe in this respect, as they were rescued
from the Wangoni, further north, on the eastern shore of Nyasa,
about ten years ago by Captain Engelhardt, and transferred to this
settlement. But otherwise the immigration of foreign (though still
African) elements takes place, here in the south, quietly and almost
imperceptibly—a band, a horde, a group of families, sometimes, but
not always, under the command of a chief, appears one fine day, hoes
a piece of land at a suitable place in the pori, builds a few airy huts,
and the immigration is complete. Conflicts, more or less sanguinary,
between the aborigines and the intruders may have occurred—may
even have been the rule—in former times; nothing of the kind seems
to happen to-day. Whether the native has become more tolerant, or
the firm hand of the German Government, to whom every accession
of population must be welcome, has produced a change in his views,
I am compelled to leave undecided.
In outward appearance these Yaos can scarcely be distinguished
from the Swahilis of the coast. The women are dressed in precisely
the same kind of kanga (calico printed in brightly-coloured patterns,
and manufactured in Holland), as the Coast women, though not so
neatly and fashionably as the girls at Dar es Salam, where the
patterns in vogue change faster than even at Paris. They also wear
the same coquettish little pin in the left nostril as the Coast ladies. Of
Indian origin, this kipini, called chipini in Yao, has conquered the
whole east coast of Africa, and is spreading, as a symbol of higher
culture and refinement, among the more progressive tribes of the
interior. In its simplest form a mere cylinder of pith, the better
specimens are made—according to the means of the wearer—of
ebony, tin, or silver. The ebony pins are almost always very tastefully
inlaid with tin. To our notions, the chipini hardly beautifies the
human countenance; but once the beholder is accustomed to its
effect, it becomes quite pretty and attractive, lending a coquettish
touch to the brown face it adorns.