Republic of the Philippines

Department of Education
REGIONAL OFFICE IX, ZAMBOANGA PENINSULA
POLANCO I DISTRICT
BANDERA ELEMENTARY SCHOOL

CLIENT SATISFACTION MEASUREMENT (CSM) RESULT

November,2023

A. NUMBER OF TRANSACTIONS AND RESPONSES

NUMBER OF SURVEYED NUMBER OF UNSURVEYED

SERVICE EXTERNAL/INTERNAL NUMBER OF TRANSACTIONS
CLIENTS CLIENTS
EXTERNAL 19 3 25

B. DEMOGRAPHIC PROFILE

B1. AGE B2. SEX

AGE EXTERNAL INTERNAL OVERALL AGE EXTERNAL INTERNAL OVERALL

19 or lower 3 0 3 Female 16 0 16
20-34 10 0 10 Male 3 0 3
35-49 4 0 4 Did not specify 0 0 0
50-64 2 0 2
65 or higher 0 0 0
Did not specify 0 0 0

B3. CUSTOMER TYPE

AGE EXTERNAL INTERNAL OVERALL

Citizen 10 0 10
Business 1 0 1
Government 3 0 3
Did not specify 5 0 5
 Republic of the Philippines
Department of Education
REGIONAL OFFICE IX, ZAMBOANGA PENINSULA
POLANCO I DISTRICT
BANDERA ELEMENTARY SCHOOL

CLIENT SATISFACTION MEASUREMENT (CSM) RESULT

November,2023
C. COUNT OF CITIZEN'S CHARTER

CITIZEN'S CHARTER ANSWERS RESPONSES PERCENTAGE

CC1 (CC AWARENESS). Which of the following describes your awareness of the CC?
1. I know what a CC is and I saw this office's CC. 14 73.68%
2. I know what a CC is but I did not see this office's CC. 0 0%
3. I learned of the CC only when I saw this office's CC. 5 26.32%
4. I do not know what a CC is and I did not see this office's CC. 0 0%
CC2 (CC VISIBILITY). If aware of CC, would you say that the CC of the office was…?
1. Easy to see 19 100%
2. Somwhat easy to see 0 0%
3. Difficult to see 0 0%
4. Not visible at all 0 0%
CC3 (CC HELPFULNESS). If aware of CC, how much did the CC help you in your transaction?
1. Helped very much 19 100%
2. Somewhat helped 0 0%
3. Did not help 0 0%

D. SQD RESULTS

SERVICE QUALITY NEITHER AGREE OR TOTAL

SERVICE STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE N/A OVERALL
DIMENSIONS DISAGREE RESPONSES

Responsiveness 10 9 0 0 0 0 19 100%
Reliability 10 8 1 0 0 0 19 94.74%
Access and Facilities 9 10 0 0 0 0 19 100%
Communication 9 10 0 0 0 0 19 100%
Costs 1 5 0 0 3 10 19 66.67%
Integrity 11 8 0 0 0 0 19 100%
Assurance 10 9 0 0 0 0 19 100%
Outcome 10 9 0 0 0 0 19 100%
OVERALL 70 68 1 0 3 10 152 97.18%

Prepared by:
CINDY S. MANDANTES Noted by:
School ICT Coordinator ALBERTO J. REFUGIO JR.
School Head
 Republic of the Philippines
Department of Education
REGIONAL OFFICE IX, ZAMBOANGA PENINSULA
POLANCO I DISTRICT
BANDERA ELEMENTARY SCHOOL

CLIENT SATISFACTION MEASUREMENT (CSM) RESULT

December,2023

A. NUMBER OF TRANSACTIONS AND RESPONSES

NUMBER OF SURVEYED NUMBER OF UNSURVEYED

SERVICE EXTERNAL/INTERNAL NUMBER OF TRANSACTIONS
CLIENTS CLIENTS
EXTERNAL 25 2 31

B. DEMOGRAPHIC PROFILE

B1. AGE B2. SEX

AGE EXTERNAL INTERNAL OVERALL AGE EXTERNAL INTERNAL OVERALL

19 or lower 5 0 5 Female 19 0 19
20-34 14 0 14 Male 6 0 6
35-49 5 0 5 Did not specify 0 0 0
50-64 1 0 1
65 or higher 0 0 0
Did not specify 0 0 0

B3. CUSTOMER TYPE

AGE EXTERNAL INTERNAL OVERALL

Citizen 14 0 14
Business 2 0 2
Government 0 0 0
Did not specify 9 0 9
 Republic of the Philippines
Department of Education
REGIONAL OFFICE IX, ZAMBOANGA PENINSULA
POLANCO I DISTRICT
BANDERA ELEMENTARY SCHOOL

CLIENT SATISFACTION MEASUREMENT (CSM) RESULT

December,2023
C. COUNT OF CITIZEN'S CHARTER

CITIZEN'S CHARTER ANSWERS RESPONSES PERCENTAGE

CC1 (CC AWARENESS). Which of the following describes your awareness of the CC?
1. I know what a CC is and I saw this office's CC. 19 76.00%
2. I know what a CC is but I did not see this office's CC. 0 0.00%
3. I learned of the CC only when I saw this office's CC. 6 24.00%
4. I do not know what a CC is and I did not see this office's CC. 0 0.00%
CC2 (CC VISIBILITY). If aware of CC, would you say that the CC of the office was…?
1. Easy to see 25 100%
2. Somwhat easy to see 0 0%
3. Difficult to see 0 0%
4. Not visible at all 0 0%
CC3 (CC HELPFULNESS). If aware of CC, how much did the CC help you in your transaction?
1. Helped very much 23 92%
2. Somewhat helped 2 8%
3. Did not help 0 0%

D. SQD RESULTS

SERVICE QUALITY NEITHER AGREE OR TOTAL

SERVICE STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE N/A OVERALL
DIMENSIONS DISAGREE RESPONSES

Responsiveness 18 7 0 0 0 0 25 100%
Reliability 19 4 2 0 0 0 25 92.00%
Access and Facilities 12 13 0 0 0 0 25 100%
Communication 17 8 0 0 0 0 25 100%
Costs 0 0 0 0 0 25 25 #DIV/0!
Integrity 21 4 0 0 0 0 25 100%
Assurance 19 6 0 0 0 0 25 100%
Outcome 20 5 0 0 0 0 25 100%
OVERALL 126 47 2 0 0 25 200 98.86%

Prepared by:
CINDY S. MANDANTES Noted by:
School ICT Coordinator ALBERTO J. REFUGIO JR.
School Head