The SAP Innovation Awards honor

and celebrate the achievements of

forward-thinking companies and
individuals that have harnessed the
power of the latest SAP products
and technologies to become an
Intelligent Enterprise, thrive in new
business realities, and create
positive economic, environmental,
and/or social impact to help the
world run better.
Click below to see this year’s
selected entries:

2023 Award Winners

2023 Award Finalists

2023 Award Honorable Mentions

 SAP Innovation Awards 2023: Winners

Blue Diamond Carl Zeiss AG

Avaya Corporation BT EY
High Tech
Growers Telecommunications
Industrial Machinery &
Professional Services
Consumer Products Components

GEA Group Huabao Holdings Jumbo

Aktiengesellschaft HomeMade IWB
Healthcare Limited Group Utilities Supermarkten
Industrial Machinery &
Components
Consumer Products Retail

Milkman
MOD Pizza LLC Nestlé S.A. NiSource Oita University
Technologies Higher Education &
Passenger Travel and Retail Consumer Products Utilities
Research
Leisure
 SAP Innovation Awards 2023: Winners

Prestige Estates PricewaterhouseCoopers

Petrobras Petrosea Savannah Energy
Oil & Gas Mining
Projects Limited GmbH WPG
Oil & Gas
EC & O Professional Services

Siemens Gamesa Standard Swiss Federal

Renewable Energy Smith & Nephew Union Pacific
Life Sciences Chartered Bank Railways SBB Travel & Transportation
Industrial Machinery &
Components Banking Travel & Transportation

Walgreens Boots WEConnect Yanmar Marine

Versuni International Zymeworks, Inc.
Consumer Products
Alliance International Life Sciences
Industrial Machinery &
Healthcare Public Sector Components
 Innovation in Compliance through
Automation of Invoice Auditing Process

Challenge
To validate the receipt of the expenses in SAP Concur and capture all the mismatching IDs, the user manually
Manual hours of effort
800
spends 2-3 minutes s 2-3 minutes for one invoice. Mismatched invoices are saved in the local drive, and the user
manually sends the invoices to employees and managers via email with the invoice attached. This process is costly, saved every year with
time-consuming, and requires considerable investment in resources, 24x7. process automation.

Solution
The desired end goal of automation is to deliver the bot with automation & artificial intelligence (AI) functionalities
that validate approx. 25K – 26K invoices per year. Without human intervention, a bot would save the invoice in a
network drive, and an automatic email is triggered to the employees/manager with an invoice attached. It enables
rapid reaction times, providing faster responses than those of humans. And it enhances accuracy, avoiding inevitable
human errors and benefitting from continuous performance. Productivity & effectiveness

Outcome
The solution enables harmonized planning across the business and provides a single source of truth to planners.
3X in audit process and
incident management
tracking.
It increases planning transparency and accuracy and supports agile decision-making through scenario planning,
which is of the utmost importance in volatile business environments. And the closed-loop planning process enables
better production planning because it is now possible to plan not only values but also volumes at any level of detail,
thus avoiding discrepancies between financial and operational plans.

Efficiency & precision in

91% SAP Concur invoice audit

process – record to
receipts.

Read the full story

 Building a World Supply Chain with SAP

Challenge
The members of Blue Diamond Growers produce almonds for an expanding variety of products with constantly
fluctuating supply and demand. Before the COVID-19 pandemic, planning and logistics were primarily managed
using a variety of disjointed documents, spreadsheets, and processes. Once the pandemic started, fluctuations in
supply and demand significantly increased, and transportation resources became limited and unreliable. The legacy
99% Order fill rates.

manual processes combined with the impact of COVID-19 made it virtually impossible to satisfy demand cost-
effectively and reliably.

Solution
Blue Diamond Growers chose to deploy SAP Transportation Management and SAP Business Network for Logistics,
migrate their ERP to SAP S/4HANA, and leverage their existing SAP Integrated Business Planning (IBP) and SAP
Analytics Cloud implementations. This solution would give Blue Diamond Growers a single source of truth for the
entire planning and logistics process and the ability to do faster and more dynamic planning, eliminate bottlenecks
and shortages, and improve response times in planning and customer support functions.
$1M In annual logistics savings.

Outcome
SAP S/4HANA went live in 2021, and SAP Transportation Management and SAP Business Network for Logistics in
2022. The solution eliminated tedious and manual processes and gave Blue Diamond Growers a consolidated view
across the business. Demand and supply planning moved from a monthly cycle to weekly and daily. Scenario
planning, which had to be completed months in advance to confirm resources, was reduced from 6 hours to 20 Reduction in downtime
minutes.
54% during conversion to SAP
S/4HANA.

Read the full story

 I Connect: Creating a Digital Colleague
Experience

Challenge
The enablement of the colleague lifecycle depended on inconsistent manual processes, near zero self-service, and
Streamlined 200 HR
heavy reliance on the HR teams to manually execute administrative HR activities. HR teams needed more time to
manage talent and execute business change, and legacy systems needed to be more flexible and affordable to
maintain or update. As a result, they did not reflect BT’s brand as a technology company or empower colleagues
80 processes down to 80
global processes.
and managers.

Solution
Integrate existing SAP technologies with SAP SuccessFactors HCM to create a unified HR platform that delivers a
superior colleague experience across all HR lifecycle activities: colleague selection, onboarding, performance
management, career development, learning, and separation.

Outcome 1M Saves 1 Million in colleague

productivity hours per year.
A digital HR experience where colleagues, managers, and HR teams complete HR lifecycle activities intuitively and
easily through a single integrated platform, available on any device, anywhere
.

30+ Legacy systems removed.

Read the full story

 Connected Smart Factory Transformation
Worldwide Leveraging SAP Digital
Manufacturing Cloud (DMC)
Challenge
Bringing innovative products to market faster required modernizing manufacturing and paper-based documenting
processes. ZEISS’s highly regulated manufacturing environment relied strongly on two documentation types: Digital Reduction of paper-based
History Records (DHR) that validate relevant data points to complete compliance and Work Instruction
documentation that stipulates the required steps to perform specific activities correctly. In the past, both were ~100% Digital History Record
printing for first rollout.
managed through a paper-based process, leading to the environmental impact of paper use, as well as additional
cost and effort for maintaining and verifying that all documents distributed throughout the factory remain up to date.
Solution
To transform paper-based documentation of production processes into a fully automated system and improve
visibility into every stage of manufacturing, ZEISS adopted Industry 4.0 practices that integrate Manufacturing
Execution Systems (MES) in the cloud and smart manufacturing technologies. By creating three templates for
Scaling of rollouts to
different types of production with a focus on generalized functionality while giving scope for the unique needs of the
plants, ZEISS enables a scaled rollout to an ambitious number of plants. With the multi-plant pilot program, ZEISS
laid the foundation for a company-wide rollout of SAP Digital Manufacturing Cloud (DMC) across production lines.
> 3X additional plants (3 to 10 in
parallel).

Outcome
With a successful DMC template, integrating process automation technologies such as smart sensors and embedded
computing to generate and send information that provides valuable insights into the status of machines and assets
while also enabling them to manage execution, e.g. via work instructions. With faster and more consistent insights,
ZEISS manages productivity, quality, traceability, and order management issues more rapidly meeting its core Reduction of time required

~100%
objective. to verify version of printed
work instructions for first
rollout.

Read the full story

 Building a World Supply Chain with SAP

Challenge
The crisis in Ukraine has forced nearly 8 million people to flee their homeland. As the situation continues to unfold,
the reality is that most of those arriving in bordering countries, like Poland, are unsure of how or where to find the Humanitarian aid
necessary resources that they need to live and rebuild their lives. The humanitarian crisis has raised an immediate
need to support those displaced from their homes. Specifically, to help refugees gather information on where to find
essential provisions and materials such as water, rice, canned food, detergents, soap, etc.
114 distribution points located
within 53 cities.

Solution
The EY ERA was built to help those seeking refuge in Poland obtain critical and time-sensitive information, including
the list of organizations that could provide aid. This mobile-first pro-bono application acts as a conduit to match
people with resources and work in two ways. The data entered by aid organizations is automatically translated into
Ukrainian; however, the interface is available in Ukrainian, Polish, and English languages. EY ERA helps
nongovernmental organizations (NGOs) list out the basic food and hygiene products, as well as clothes available in
6 Launched the first phase of
this application within six
weeks of the ideation
Weeks
their warehouses while allowing those seeking aid to pinpoint the most convenient and appropriate donation area in
obtaining the material or assistance they need. phase.
Outcome
In the 1st phase, EY ERA was launched in Poland and currently includes humanitarian aid distribution points located
within 53 cities. Currently, EY ERA has 114 registered distribution centers, helping people find the material or
assistance they need. EY ERA is also SAP-certified - an official seal of approval from SAP that enables a high level of
market visibility and reachability.
1.8M Through our digital
campaign, we could reach

Views over a million people.

Read the full story

 GEA SalesPro: Bundling Sales Forces
Through Innovative Platforms

Challenge
Complex products require individual configuration. All go-to-market-strategies must be available for this. Particular
importance is attached to our partners/dealers, who take care of the end customers. These must be taken into Of quotations
independently done by
85%
account in digital transformation, and not be excluded. Otherwise, manufacturers will lose their partners/dealers in
the long term and with them the trust of customers. Therefore, the processes of CPQ from GEA via its R&C, LPT, dealers and
partners/dealers to the customers must be fully integrated. Diametrically are the requirements that manufacturer and OEMs.
dealer pricing have to be independent and that our CRM solutions have to work together autonomously (also
requirements of GDPR).
Solution
Customers configure complex machines, if necessary, after a Guided Selling (SAP Sales Solution Configuration
(SSC)), in the CPQ solution of the SAP Commerce Cloud. The UI will correspond to that of the respective dealer. A

30%
solution is also offered as an autonomous dealer CRM within SAP Commerce Cloud, exclusively in the access of the Substantial reduction in
dealer. The configurations are transferred to GEA's SAP Commerce Cloud for a manufacturer quotation. Within the time for offers.
Dealer CRM, changes can be made in the dealer-customer relationship, e.g. price adjustments, about which the
manufacturer receives no information. The backend systems of GEA, in particular are connected via SAP BTP.
Outcome
With GEA SalesPro we include the partners/dealers, who generate added value for customers, into our e-commerce
strategy, besides direct sales and sales of subsidiaries. An innovative platform for Guided Selling, Configuration,
Sales and After Sales was created with the integration of a global partner/dealer network. Dealers are offered SAP
Commerce CPQ and SAP Commerce CRM for the first time, which they can use autonomously.

95% Improve delivery

performance > 95%

Read the full story

 Digital Innovation to Enable Self-Managed
Aged Care

Challenge

9
The demand for in-home and community-delivered care is increasing with Australia's growing ageing population. The
Reduction in time from
expectations of home care participants and their families continue to shift, and the sector faces many challenges in
customer onboarding to
supporting these evolving needs. The traditional aged care provider model offers limited flexibility, choice and
HomeMade and receiving a

Days
control to home care participants. It also has higher administration costs, reducing the amount of funding left for
personalized support plan.
support and services. Home care participants want transparency about the services and availability of funding and
visibility over how that funding is utilized.
Solution
HomeMade have built and deployed a self-service portal solution for Home Care Package participants. The user-
friendly, transparent and flexible portal supports HomeMade’s customers, service providers and HomeMade team.
HomeMade leveraged SAP’s Business Technology Platform (BTP) and services for the cloud Portal solution to Reduction in
support and scale HomeMade’s rapid growth. SAP BTP services including CPI for integration, workflow and
document information extraction were critical for automation of key processes. 50% reimbursement time, now
an automated process via
the portal.
Outcome
HomeMade, with partner Bourne Digital, designed and developed a self-service portal on SAP’s BTP platform. The
intuitive, self-service portal allows customers to manage their budget and choose their in-home services online. The
automation and self-service nature, resulted in tremendous time and cost savings. The increased visibility and
variety of service offerings, in the self-service portal empowered the aged care community to get the right care they
needed conveniently in their homes.
HomeMade customer save
$5,592 annually on average in
management fees.

Read the full story

 Leading Group Wide Digital Transformation
towards World Class Intelligent Enterprise
of Aromatics

Challenge
Faced with the challenges and opportunities of the digital economy and the rapid growth needs of the group’s
industry chain, Huabao will need to build a unified digital platform for a group-wide industrial chain, enabling
128
Business Processes are
integrated, scalable, and replicable enterprise management, penetrating visualized risk control, multi-industry standardized and
synergistic integrated industry chains and a unified digital platform for international innovation that underpins global streamlined.
operations and industrial eco-building.
Solution
Huabao leverages SAP’s comprehensive solutions, edge technologies, management thinking, and industry best
practices and success to build an end to end Consumer industry solution, which includes Rise with SAP S/4HANA
Cloud Private Edition as the digital core, SAP Sales Cloud, SAP Analytics Cloud, and SAP Business Planning and
Consolidation (BPC) to complement process and data integration for better group control, and Revolutionary
industry solution co-innovation of Arobot - AI formulation service powered by SAP BTP.
Outcome
30% Improvement in Analytics
Efficiency.

By adopting various cloud solutions centered on SAP S/4HANA Cloud as the digital core, Huabao Group established
the digital operational platform across 128 companies within the group that unifies and streamlines business
process, standardize data and integration to systematically support Huabao’s strategy, growth, and key decisions.

2-3 Days saved in Monthly

Closing.

Read the full story

 Using Machine Learning to Predict Solar
Power Production in the City of Basel

Challenge
In the past, IWB’s distribution grid provided its customer with electricity that has been produced exclusively by large

> 1700
centralized power plants. Electricity consumption was quite stable and well known. Thus, there was no need to
measuring current and power flows at the low-voltage grid level. Solar plants installed.

Solution
By processing Photovoltaic (PV) related smart meter data (SAP IS-U/EDM) as well as weather forecast data, SAP
Machine Learning (ML) algorithms derive solar power production for the near future. SAP Data Warehouse Cloud
accesses source data via remote tables. Only the predicted results are persisted in SAP Data Warehouse Cloud.
While SAP Analytics Cloud is used as a front end to provide business users with immediate insight, SAP Cloud
Foundry, which is part of the SAP Business Technology Platform, is used for scheduling the forecasts.

163K
Outcome
Measuring values (2022).
As a result, IWB achieved improvement by combining subject matter experience w.r.t power grid, existing
information, and new capabilities from SAP Date Warehouse Cloud & Sap Analytics Cloud. By bringing transparency
into the low-voltage grid, the ability to control more actively can be achieved.

+8h Forecast horizon.

Read the full story

 How a Supermarket is Using Scientific
Prediction to Increase Sustainability

Challenge
Jumbo uses an excel-based tool called Production Advice List (PAL) to manage the forecasting for freshly made
Expected increase in
1%
baked goods, convenience items, and prepared meals. In its first iteration, the tool relied solely on historical
information, excel files, and manual downloads of data. Therefore, it frequently under or over-forecasted items, turnover (time from food
resulting in customer dissatisfaction, employee dissatisfaction, and food waste. prep to sale).

Solution
Jumbo wanted to move from its legacy excel solution to a predictive forecasting software tool and introduce an
employee interface app. The solution, an SAP Fiori app built on the SAP Business Technology Platform (BTP) along
with the SAP HANA Cloud database and the SAP Launchpad service, uses SAP’s Unified Demand Forecast (UDF) as
the main ‘engine’. This is a module that uses machine learning (ML) to predict the volumes to be sold based on
weather, date, holidays and, time of day. It also uses historical sales data for 2 years, which further increases
accuracy.
Outcome
10% Expected reduction in
waste.

The new PAL balances the availability and wastage of prepared items. It also supports employees with preparation
advice such as baking recipes, cutting and, plate occupations. Customers receive the products they want at the
height of freshness. Employee satisfaction increased due to better availability and increased efficiencies. Plus,
sustainability increases as the environment benefits through lower food wastage.

Employees indicate PAL 2.0

73% has made their job in the
store easier.

Read the full story

 The Ultimate Platform For Flexible, Efficient
and Green Last Mile Home Delivery
Operations

Challenge
Over the last few years, the COVID-19 pandemic has accelerated the growth of eCommerce channels. This has
made it more difficult for most B2B and B2C businesses to differentiate and offer a secure, frictionless omnichannel
journey from purchase to doorstep delivery - whether the transactions happen in-store or online. 40% Fewer end-customer query
calls per order.
Solution
The, Milkman Last Mile Platform, empowers logistics providers and retailers to increase profitability by offering
sustainable and advanced delivery options. From order promise to physical delivery, the platform enables choice,
control, and convenience to exceed customer expectations with trust and reliability. Superior integration with SAP
landscapes ensures a seamless end-to-end process flow.
Outcome
Milkman Technologies saw impacts across many operations and quality results, including improved customer
satisfaction and loyalty, reduced operational costs, achieved economies of scale through automation, met their KPIs
80% Higher customer
satisfaction rate.
of sustainability, and automated operations for forwarders.

20% Lower operational costs.

Read the full story

 A Digital Transformation Scales Equitable
Opportunity and Builds Community

Challenge
With more than 10,000 employees, known as the MOD Squad, and hundreds of employee event data changes—
hires, transfers, promotions, separations, etc.—each day, MOD’s basic payroll and accounting systems were simply

1000
New hires onboarded each
not up to the task. Stymied by challenges with point-to-point integration, inconsistent data, and a difficult
month.
reconciliation process, the systems were struggling to keep up with the company’s rapid growth and interfering with
ambitious recruitment and onboarding goals. MOD needed scalable HR and ERP technology that would enable the
company to continue fulfilling its mission of being a people place, not just a pizza place.
Solution
In need of a powerful, cloud-based, people-centric approach—and a desire to partner with a trusted, single
vendor—MOD Pizza decided to implement SAP SuccessFactors and, SAP S/4HANA Cloud (public) for ease of
implementation, go-forward upkeep and, future innovative potential. SAP Business Technology Platform (BTP) also
provides the essential, scalable foundation for the company’s digital transformation and SAP Master Data Integration
enables accurate data to be available enterprise-wide. MOD is also using Qualtrics Experience Management
solutions in order to capture employee feedback and further refine recruiting and onboarding processes.
400 Event data changes
managed daily.

Outcome
With SAP, MOD Pizza has been able to automate event-change data—from up to 400 event changes each day—as
well as many new-hire processes, allowing it to seamlessly and efficiently onboard 1000 new hires each month. This
means new employees can report for work faster than ever. MOD averages 5000 surveys each month, ensuring that
employee experience remains a top priority as the business grows. Automating invoice processing reduces paper
trails and helps the team focus on solution-focused improvements.
15 Hours saved per week in
labor.

Read the full story

 Hiring Hundreds of Employees in 15
Minutes with an Agile Hiring Application

Challenge
Due to the seasonality of our business and our growth into new markets through acquisitions, there are times when

90%
we need to hire high volumes of employees at the same time. To manage effective payroll processes and make sure
Faster hiring process.
new hires have the appropriate systems access, we must enter employee details into various SAP SuccessFactors
solutions and instances of the SAP ERP application. This time-consuming task previously required data entry of the
same details into three different solutions.
Solution
Leveraging functionality in SAP Business Application Studio, part of SAP BTP, we created an application that lets us
process high-volume hiring information using a single screen to orchestrate SAP SuccessFactors solutions and SAP
ERP. We used SAP Integration Suite to link our application to the SAP SuccessFactors Employee Central and SAP
SuccessFactors Employee Central Payroll solutions and SAP ERP, enabling the automated transfer of employee
data.
Outcome
15 Minutes to process new
hires.

Using our agile hiring application, we now record hiring events in bulk, dramatically cutting processing time.
Meanwhile, by eliminating manual entry of new-hire details, we’ve improved data accuracy and streamlined access
management processes that depend on clean data. What’s more, HR teams no longer have to spend hours on
tedious administration and can focus instead on exciting HR initiatives to improve employee welfare and support the
business.

23 Countries in which the

application is live.

Read the full story

 Solving for Engagement: How NiSource is
Leveraging Digital Self-Service &
Humanized AI for CX Excellence

Challenge
NiSource is continuously working to increase the levels of service they provide to customers, meeting their evolving Self-service Start, Stop and

230K+
needs safely and reliably across its six-state footprint. Spurred by customer feedback across multiple channels, they Move transactions
are committed to attaining top-tier customer satisfaction scores. They have also identified the need to build an completed across 6 states
energy-conscious consumer approach supported by a holistic digital strategy. This has led NiSource to strategically since launch.
focus on elevating customer experience through innovation to empower the customers and build community
partnerships.
Solution
NiSource embarked on a multi-year CX transformation project to empower their customers to transact with them
digitally. With their new SAP Self-Service Accelerator (SSA) for Utilities by SEW platform, customers have access to
their utility accounts on the go and can start, stop and move service online, use their simple and highly rated mobile Mobile app downloads from
apps, track usage, get notified across channels and transact with NIPSCO and Columbia Gas 24x7. NiSource
launched chatbots and live chats in 2022 to answer the call for greater customer convenience. 525K+ Google Play Store and
Apple Store in 1.5 years.
Outcome
The digital SAP Customer Experience (CX) platform has enabled NiSource to embrace digitization and innovation
and set new industry standards for consumer engagement with mobile apps for its customers. By adopting a best-in-
class digital platform, NiSource has created high benchmarks for its peers in the industry for customer service
excellence. The AI customer service chatbot is enhancing customer relationships and streaming utility operations.
Net savings by eliminating
$1.5M 3.6M of handle time since
launch.

Read the full story

 Using Data Smartly to Detect and Mitigate
Natural Disasters

Challenge
The prefectures on the island of Kyushu are particularly prone to increasingly frequent and more intense natural
disasters. In 2020, for example, floods killed 14 people and destroyed or damaged 15,335 buildings. Accurate and

40%
Increase in data granularity
timely data is essential to help emergency-response organizations respond effectively. But generating meaningful
of disaster-response risk.
information and actionable insights from multiple sources in a timely manner posed a significant issue for the
government.
Solution
The university created a disaster information solution named EDiSON (Earth Disaster Intelligent System Operational
Network) that integrates data on disaster prevention and mitigation held by industry, academia, and government.
The solution uses robust data management, advanced analytics, artificial intelligence, and machine learning
capabilities offered by SAP HANA® Cloud, the SAP® Analytics Cloud solution, and the SAP Business Technology Records of disasters
Platform.
Outcome
5,482 recorded in Oita prefecture
over the past 1,300 years
stored in SAP HANA Cloud.
Access to EDiSON in collaboration with Oita University provides the Oita prefecture, private companies, and
municipalities with an advanced disaster response capability. Regionally, this has enabled effective
countermeasures against large-scale earthquakes and weather-related disasters while enhancing disaster-
prevention education. With increasing data reliability, EDiSON has become a trusted emergency response
collaboration tool, helping the region deal with the ongoing impact of climate change.

Hours to prepare proactive

15 disaster countermeasures
through early warning.

Read the full story

 The Critical Importance of Intelligent Asset
Management and Maintenance Reliability

Challenge
Reduce the manual reliance of data from tables and spreadsheets by transforming deployment into a central hub. Operational efficiency and
Create operational efficiencies with the equipment by enabling proactive scheduled preventive maintenance
84%
reliability in line with 5-year
strategies with increased availability and reliability of industrial assets. Enable a large-scale volume of integrated plan as of the mid-term
documents from the suppliers. Adapt the asset management process to the requirements of regulatory agencies and mark.
contribute to the decarbonization trajectory in the production of oil and natural gas.
Solution
Within SAP Supply Chain Management, the SAP IAM and SAP Asset Strategy and Performance Management
(ASPM) system allows for the review of predictive maintenance strategies to mitigate the negative effects of failures.

R$60M
The SAP Predictive Asset Insights (PAI) tracks assets by monitoring sensors and indicators powered by IoT, machine
learning, and digital twin technology in real-time, in the form of graphs, geographical maps, and advanced analytics Savings realized and
of equipment and systems. anticipated by 2025 based
Outcome
Transformational reliability, prediction, optimization, and mobility in tracking 83,000 pieces of equipment at one
Reais on reduce down time.

deep water reservoir. On track with SAP IAM for savings of ~60 million reais by 2025 based on reduced downtime,
better performance, and lower maintenance costs of critical industrial equipment. Realizing a modern architecture
and data drivers for faster, more proactive decisions for a better worker user experience. Directly supports the
reinjected, cumulative 35
million tons of CO2

35M equivalent to help support

production offshore Brazil,
and an expected increase
to 40 million CO2 within a
Read the full story couple of years.
 Driving Sustainability through Harnessing
the Power of Technology

Challenge
There are two challenges facing Petrosea in sustainability, namely industry perspective and an operational
perspective. Despite increasing pressure from various stakeholders, there has been a slow growth of immediate Fuel ratio reduction with
technology solutions that are both technically and commercially feasible. From an operational perspective, the
challenges include managing ESG priorities and initiatives across multiple projects (mining and EPC), the granularity
of data and insights, and seamless measuring and monitoring. Petrosea's ESG data has been recorded in various
6% potential USD 4.9 Million
cost savings in a year.

instruments including digital assets. Hence, there is a challenge to refer to a single source of truth and to consolidate
the data to inform decision-making and action items with regard to sustainability.
Solution
Operational Excellence in digital mining (Minerva) aimed to improve man, machine, and road conditions to tackle
fuel efficiency for lowering carbon emission. It featured Digital Dispatch to optimize fleet management which Man hours lost time injury

11+
reduced trucks allocation, and Fuel and Road Analyzer that offered real-time insights for addressing factors free in 2022 with zero
influencing fuel consumption. Second, SHEPRO, a digital health and safety tool, reduced incident rates, saved fatalities through 2020 to
paper, and provided decision-making data analytics to all departments. Third, tapping into SAP Analytics Cloud 2022.
digital solution,
Outcome
The insights have aided in the prioritization of emission management for the strategic development of short-,
medium-, and long-term initiatives. Our Digital Mining has increased productivity by 5%. In 2020, we saved 782,188
liters of fuel and 1,595 tons of CO2e in one mining pit. SHEPRO connected 6,600+ employees in 2022, avoiding
1400+ Kg CO2eq from paperless administration. SHEPRO and lean digital mining achieved 11,136,782-man hours Faster in accessing ESG
lost time injury-free in 2022 with zero fatalities from 2020 to 2022. In 2022, our ESG dashboard POC MVP version
1.0 was completed. This has helped us achieve zero corruption and a more responsible supply chain.
2X performance data to inform
better decision making.

Read the full story

 Pioneering a Next-Level Digital
Transformation

Challenge
On a digital transformation journey, Prestige Estates wanted to automate the repetitive tasks around the real estate Zero Manual Intervention.
sales cycle for its customers, eliminating paperwork and the risk around manual processes. Customer communication
Solution
Prestige Estates used the free tier model for SAP Business Technology Platform (SAP BTP) to explore the SAP Build
0% management is entirely
handled by unattended
BOT.
Process Automation solution. Empowering it to experiment and create a proof of concept, the company created an
unattended bot to run transaction codes on SAP S/4HANA Cloud, automatically generating statement-of-account
letters and due payment notifications.
Outcome
Customer onboarding and
More on-time payments are now received, while the time spent generating statement-of-account letters and due grievance management
payment notifications has been reduced through automation, which has also improved client interactions. Prestige
Estates is now looking to automate more of its business operations to create a better experience for its employees
and customers.
100% process for all customers is
completely automated
using BTP customer Portal.

With the implementation of BTP

customer portal, all customer
documentation and payment
options are now available for
100% Prestige customers online. This
innovation has helped Prestige
improve accounting accuracy &
Read the full story removed manual effort involved
in payment reconciliation.
 Check Your Value Chain ( CYVC)

Challenge
Since January 2023, The German Supply Chain Due Diligence Act “SCDDA” has obliged companies to identify and
assess potential human rights violations and environmental risks within their business partner portfolio, ranging from,
tier-1 to tier-n suppliers, and their own business activities. Companies are vastly unprepared to meet these new legal
standards, and will likely face substantial fines. Furthermore, the SCDDA-compliant risk analysis is cost and time
intensive, and requires complex internal processes to execute successfully.
500+ Man-days savings potential.

Solution
PwC developed a SCDDA-specific, enterprise-ready software that automatically identifies abstract and concrete risks
in complex supply chains. The SaaS’ methodology is built upon PwC’s best practice end-to-end risk analysis
approach, providing administrative relief and full transparency, in order to meet the highest standards of compliance.
The result is an audit-ready report which identifies and tracks risky business partners, as well as offering risk
Continuously monitored
position-specific recommendations for measures to take in order to mitigate the risk and become compliant.
Outcome 10.000+ and evaluated multi-lingual
media sources.
The Check Your Value Chain (CYVC) solution helps companies make long-lasting, sustainable changes in their
businesses by ensuring high standards of human rights and environmental protection in their value chains by
identifying and then mitigating risks with our catalog of measures. The companies not only comply with the law and
report their figures to the BaFa, but also strengthen their reputation while shifting toward more sustainable ways of
doing business globally. We’ve received very positive feedback from our pilot clients who have stated that this is “the
only app with a full End2End approach” and that the app “increases supply chain visibility and enables continuous,
complete monitoring of all business partners with a manageable manual effort.”
200 Evaluated Certificates.

Read the full story

 Empowering Our People For a Sustainable
Future With SAP

Challenge
Prior to going digital, we experienced a few business operational challenges, such as our inability to integrate ten
Of Health and Safety

70%
disjointed systems across our sites within HR, Finance, Supply Chain and, Plant Maintenance Functions. Our
incident management now
management experienced the inability to make swift decisions as our data was not centralized.
automated.
Solution
We realized quickly that as an organization, to stay competitive, we needed to change our way of working. We
decided to deploy a suite of SAP products such as SAP S/4HANA, Success Factors, Ariba, Concur, and SAP
Analytics. Our solution needed to address all our challenges and be deployed swiftly. We delivered our SAP suite in
a period of 7 months.
Outcome Business Processes
Senior management is able to visualize data from SAP Analytics Cloud, across our entire business, from the energy
source to market, on production performance and make the right decisions. With the adoption of SuccessFactors,
48 Automated across HR,
Finance, Supply Chain and
Plant Maintenance.
HR’s agility has improved transparency in the time to recruit and hiring managers have an end-to-end view. From our
Health and, Safety reports, we now analyze real-time data from incidents and time lost.

Reduction in Paper in
60% Health & Safety by
automating processes.

Read the full story

 Powering a Greener and Sustainable
Tomorrow

Challenge
The merger of Siemens Windpower and Gamesa into SGRE brought together diverse sets of business processes and
IT landscapes of the two legacy businesses increasing the complexity of doing business multifold. The combined

50%
Reduction in Process
company had multiple Field Service applications such as IamWind, GOTMobility, ServiceMax – with no
Complexity.
standardization across processes and systems. The company’s expanding business and future development
necessitated the re-architecting of the entire IT landscape including, Field Service, to ensure efficient planning and
deployment of resources to support critical maintenance activities to safeguard operations of onshore and offshore
assets.
Solution
The latest cloud-based application SAP Field Service Management (SAP FSM), has been implemented to address
the discreet process issues by harmonizing the service operations requirements. Infosys supported in providing the
end-to-end hybrid cloud transformation which provided intelligent and digital workplace services.
Outcome
75% Reduction in Field Service
IT Apps.

As a result, Siemens was able to achieve a single application that is used globally (25+ countries) by over 4000+
users and has helped ease the maintenance process and improved the technician’s efficiency. The harmonized
process has resulted in halving the complexity of the service operations. The FSM SaaS product benefited from
configuring the industry’s best practices with reduced customization. This has led to improved efficiency of field
service operations and the level of service we can provide to customers. Siemens can process the information in
real-time, and respond quickly to any issues that arise, minimizing downtime and improving the use of resources.

4K+ Users migrated to FSM

platforms in 25+ Countries.

Read the full story

 Achieving Company-Wide Spend
Compliance

Challenge
A fragmented procurement software landscape made it difficult to get visibility into and control of spend. Employees
struggled to work out which system to use for which purchase. The resulting user frustration meant noncompliant
spending was a significant issue. Furthermore, complex and differing approaches to supplier onboarding for each
> US Increase in purchase order
throughput across 2021–
market led to lengthy delays and a high number of emergency remittance requests to meet payment deadlines.
Solution
$400M 2022.

We simplified our systems landscape by unifying global procurement processes with SAP Ariba solutions. We used
the SAP Ariba Guided Buying Capability as the front door for multiple channels, such as one-time or emergency
payments, Amazon for Business, and Candex to help employees find a compliant path for their purchases. We also
introduced partial catalogs for contracted and preferred suppliers. A comprehensive training program helped people
understand how to use the solutions efficiently.
Outcome
With a growing amount of spending coming through SAP Ariba solutions, we’ve increased procurement visibility and
35% Rise in our employee
satisfaction (NPS) score.

control. A vastly improved user experience has seen a rise in employee satisfaction ratings, while simplified
onboarding and timely payments support successful supplier collaboration. Meanwhile, intuitive on-demand
guidance helps users get things right the first time – with an increase in first-pass approval of requisitions and
automatically matched invoices.

84% First-pass invoice matching

rate.

Read the full story

 Delivering an Experience-Focused Total
Workforce Solution

Challenge
Of our Colleagues surveyed
A 20+ year old system, reflecting many years of country specific customizations, made it increasingly difficult to felt that their experience of
innovate and underpin our key People and Business priorities, as well as respond quickly to changing business or
regulatory requirements. Without modernizing our technology capabilities, our ability to deliver a robust framework
to manage our workforce, link financial and people data and manage our headcount and costs in a globally
86% the new Employee Portal
interface was a positive
improvement.
consistent way to in turn manage our business effectively, was becoming increasingly difficult to achieve.
Solution
An experience-based design, focused on key journeys and has driven a solution that empowers our colleagues to
manage their data and their teams via a modern, consumer-grade interface. Our digital landscape, with SAP
SuccessFactors at its core, provides us with a “Total Workforce” solution by integrating employee Central with Of our Colleagues engaged

85%
Fieldglass through SAP cloud integration to deliver a truly holistic capability across our permanent and contingent with the platform in the first
workforce, built on our existing SF Performance and Talent platform to deliver an integrated performance, promotion month to perform HR
and pay review experience for our colleagues, enabling access to real-time data. activities.
Outcome
A robust, global control framework for headcount management, setting the foundation for strategic corporate
planning, integrated talent management, management of regulatory requirements through role tagging and enabling
future-ready workforce initiatives A joined up hiring experience using digital adoption nudges and ActionBots tightly
integrated with SuccessFactors, Position Management and Fieldglass. An ability to capture and report on an
increased D&I data set providing a richer insight into our workforce and further enabling our inclusion culture. Reduction of reports
87% through complex
refinement process.

Read the full story

 Enabling a Data-Driven Culture by
Integrating SAP Solution with SAP BTP

Challenge
The identified improvement potentials for SBB's data management can be summarized in the dimensions of
systems, processes, organization and data. Processes faced high reliance on isolated applications across its Improvement in data
operating divisions, resulting in a high coordination effort. Moreover, the company faced suboptimal data hygiene
and quality due to various workarounds for data maintenance. Limited data governance led to long decision-making
processes decreasing efficiencies, and a lack of effective coping strategies in times such as the Coronavirus
60% quality across all views and
data fields.

pandemic. Finally, the lack of guidelines and standards resulted in poor data quality and low process automation.
Solution
In 2017 SBB launched a strategic data management initiative based on the four pillars of data, processes,
organization and systems, in which SAP Master Data Governance (MDG) was introduced as a central data
management and governance system to manage SBB master data throughout the entire lifecycle. As such SBB is
Unique data record across
following an SAP first strategy for their solution landscape and is also aiming to implement cloud solutions as part of
their strategy which led to the decision for SAP Ariba and SAP Customer Experience (CX) with the goal to integrate
those solutions with SAP MDG as central platform of master data records.
1x the whole SAP system
landscape.

Outcome
As a result of the data management initiative, overall data quality increased by 60% across all views and data fields.
SBB reached an important milestone by fully integrating the supplier /customer lifecycle end-to-end. In particular,
the end-to-end interaction of SAP MDG and SAP Ariba and SAP CX is covered, starting with the initial registration of
a bidder/prospect, through the qualification and acceptance as a vendor/customer in SAP MDG, up to the phase-out,
covering the full lifecycle of supplier/customer records and the end-to-end process from record creation to business Decrease in number of
process.
75% process variants through
simplification and
consolidation.

Read the full story

 Union Pacific 2023

Challenge
Modernize our existing custom-developed tech landscape that is getting more difficult and expensive to maintain. Faster transformation
The current landscape includes more than 100 unsustainable, legacy applications in our back office systems. Our
landscape limits our ability to change and adapt. It also silos our data, which creates redundancy and a lack of
visibility. To do this migration, we have to overcome a historical mindset of building everything ourselves and
600% speed (compared to similar
companies).

transform our business processes to adopt standard capabilities.

Solution
This means taking our Finance, Sourcing, Internal Logistics, Human Resources and Expense Management systems
into SAP’s suite of cloud products including SAP S/4HANA Cloud, SAP Analytics Cloud, SAP Ariba, SAP
SuccessFactors, and SAP Concur. Partnering with SAP Cloud Success Services, we developed a 3-year

76
implementation roadmap that prioritizes value while managing the process and application interdependencies. Hours of downtime for
Union Pacific is moving ‘at cloud speed’ by embracing a ‘fit to standard’ and separate releases of functionality. launch.
Outcome
As a result we were able to create value by streamlining business processes to align with industry best practices and
providing analytics, visibility, and insights, to erase technical debt and stay current by eliminating redundant
solutions, reducing customizations, and improving speed to market was an additional benefit for our teams.

20,000+ Impacted employees.

Read the full story

 Transforming the Consumer
Products Industry and Driving
Innovation & Customer Value

Challenge
In September 2021, Versuni became a standalone company, focused on long-term sustainable growth through Enhanced Agility in market
digital innovation and enablement. As part of the carve-out from Royal Philips, a healthcare company, DA had to
transform its entire technology landscape and implement new end-to-end processes for a consumer goods
company. DA had to become digital-first and insights-led, fully integrated within all domains of the organization --
30% responsiveness and Ability
to Innovate.
from design, to production, to shopping carts, to home delivery in a 2-year timeframe.
Solution
To simplify and harmonize its ways of working effectively across the organization, DA made the decision to adopt an
outside-in approach, reviewing the processes and technologies and creating a model built for the future. It was also
important for DA to maintain a Clean-Core and not convolute the ERP with too many applications and custom code.
Standardization &
85%
DA decided to depend on the best-practices and processes from SAP’s Intelligent Enterprise Suite on for their end-
to-end business processes, SAP BTP capabilities for Collaboration & Integration and SAP RISE for better cost control Harmonization of Business
to maximize the benefit. Processes.

Outcome
Versuni implemented an entirely new (greenfield) landscape leveraging SAP’s Intelligent Enterprise suite for end-to-
end best-practice business processes, in order to bring our purpose to life and reach our growth ambition in a
sustainable way. They were able to build a virtual cockpit, making data available to every employee in all domains of
our organization, from Recruitment to Marketing to Sales, empowering all employees to translate real-time insights
into impact every single day.

50% Increased Employee

engagement.

Read the full story

 World-Class Scan-Based Trading Solution

Challenge
Legacy Walgreens was running Scan-Based Trading (SBT) invoice creation on a mainframe, outside of SAP causing
an 11% invoice error rate in billings. These invoice issues created significant operational and back office issues for
both Walgreens and our SBT Vendor including vendor back-office reconciling invoices to EDI 852, vendor operations
reliability of Walgreens EDI 852 to plan deliveries and production, Walgreens call center volume increased to an
11% Decrease in invoicing
errors.

11% error rate, and Walgreens overpaid or underpaid vendors due to invoice errors.
Solution
Self-contained end-to-end solution all performed daily inside of SAP, with no human intervention required.
Integration from SAP CAR to SAP 2020 led to results such as sales recognized, cost of goods sold recognized,
enablement of diversity suppliers to participate in Walgreens SBT program, performance to 3 hours daily vs. weekly,

2.3M
and .05% error rate instead of 11%. Items invoiced on peak
Outcome days.
In addition to benefiting from consistently on-time, accurate payments, Walgreens vendors have also gained timely,
actionable visibility into what is selling in each store. Because of this view, vendors are benefiting from: the ability to
perform daily operational analysis of UPC Sold and to plan next deliveries at store level, the ability to perform
accurate forecasting of product production, the ability to eliminate in-store scouting of inventory prior to delivery,
daily ability to see store Inventory turn and use shelf space more efficiently, and elimination of Vendor back office
personnel to reconcile the EDI 852 to the Invoice.

2-3 Hours needed to run

invoices on peak days.

Read the full story

 Empowering Women-Owned Businesses
with SAP

Challenge
Less than 1% of the $3 trillion in WEConnect International member purchasing power is spent on women-owned Streamlining access to $3
businesses. Yet, all member organizations have purpose-built programs to increase their spend with women owned trillion in purchasing power
businesses that represent 33% of the world’s private businesses. Member buyers were having trouble searching for
qualified women-owned suppliers on the legacy WEConnect International platform. Women owned businesses
found it cumbersome to apply for certification, and our staff had problems registering and certifying businesses in
$3T for women-owned
businesses around the
one language. world.
Solution
USAID and SAP provided funding for a new multilingual solution named WECommunity. In Phase 1 of the project,
WEConnect International used SAP Ariba Supplier Lifecycle and Performance (SLP) to manage the women owned
business registration process and SAP Business Technology Platform (BTP) to manage the corporate member login
and search process. In Phase 2, SAP BTP is providing both a unified registration experience and a mobile Growth in qualified and
registration option for the majority of businesses worldwide that are mobile-centric. This version will significantly
expand the global reach to eligible businesses.
Outcome
95% registered women-owned
businesses over the last 3
years.
Phase 1 went live in October 2020 and Phase 2 has a target for March 2023. As a result WEConnect has seen 7,859
new women-owned businesses registered since 2019, a 91% growth rate in 3 years, an estimated 6,172 of the
registered women owned businesses experienced revenue growth in 2021, and a 28% increase in 3 years.

Over 5 thousand searches

5K for women-owned suppliers

since the launch of
WECommunity.

Read the full story

 Transforming Business Operations &
Customer Service with SAP

Challenge
YANMAR Marine International saw challenges across workflows, forecasting, and production. Manual input was Savings in business process
error-prone with poorly defined roles and responsibilities because systems were not integrated. There was
inconsistency in the entry of orders, wasted time due to manual input and management in excel, as well as poor
inventory management. Manual production had to be checked every day.
40% time from eliminating
unnecessary manual
activities.
Solution
YANMAR Marine implemented SAP S/4HANA Cloud Public Edition for ERP needs, SAP Analytics Cloud for
actionable intelligence and visuals, and SAP BTP to integrate warehouse assets through a mobile warehouse
scanner application and non-SAP data sources.
Increased productivity
Outcome leading to saving of two
Yanmar Marine saw results across processes including: increased efficiency for Sales, Sales Back Office, and
Production through automation, optimized “Order to Delivery” process which increased sales and customer
5X FTEs in the back office
which can be invested in
satisfaction through better operations, and standardization of processes led to financial closing being reduced from growth opportunities.
five days to 0.5 days.

25% Increased working capital

due to visibility of stock.

Read the full story

 Digital Transformation Supports the
Development of Highly Differentiated
Antibody-Based Therapeutics

Challenge
Zymeworks saw challenges across different processes, including in establishing end-to-end processes across Reduction in time and effort
Finance, Manufacturing, R&D, Supply Chain, Procurement, and HR. Zymeworks sought to provide HR, Finance, and
vendor management self-service, reduce data silos and manual processes, and improve access to data and insights
to enable data-driven decision-making.
50%* to produce the Annual
Operating Plan.

Solution
Zymeworks implemented an i-ERP solution that integrates RISE with SAP S/4HANA Cloud, private edition, SAP
Ariba, SAP Analytics Cloud, SAP SuccessFactors (HCM), and SAP Concur Expense Management.
Outcome
Reduction in HR
70%*
As a result, Zymeworks achieved a single integrated platform that supports Zymeworks’ product commercialization,
growth, and expansion strategy to save more lives, real-time information for data-driven decision-making, and the touchpoints to perform HR
HR, Finance, and Vendor Management self-service portals reduced manual touchpoints and interactions while tasks.
providing transparency and an improved experience.

Up to 90% reduction in
90%* vendor interactions for
invoice processing.

Read the full story

 Next Generation Treasury Risk
Management

Challenge
Accenture's FX risk management was fragmented across multiple non-integrated systems, causing operational System integration between
inefficiencies and a high risk for errors. The lack of real-time visibility to exposures limited the ability to accurately
hedge transactions with a notional value of over $11B and 35+ currency pairs. The Treasury team recognized the
need to move to the suite of digital, data-driven, and automated solutions offered by SAP.
100% SAP and 3rd party
applications.

Solution
SAP Risk Management for SAP S/4HANA solution supported by connected solutions from SAP Business Technology
Platform was selected to automate and streamline the entire FX risk management process, from exposure
management to trade settlement and accounting, including analytics capabilities, to reduce the risks and costs
associated with manual intervention. The implementation will enable the Treasury team to make more informed

$6M
hedge strategy decisions and optimize the performance of the hedge programs. Reduction in FX slippage
Outcome due to accuracy of hedges.
Accenture is on a multi-year initiative to integrate SAP's FX risk solutions across its hedging portfolios to position the
risk management area as a pioneer among large, global corporates in utilizing the full standard FX risk solution.
Accenture has achieved success in implementing a variety of new and mature SAP functionalities including the
balance sheet exposure Fiori app, SAP trading platform integration (SaaS), Bloomberg (SaaS) integration, and trade
management. The project team is currently in the third phase of the implementation journey, with plans to deploy
cash flow hedging in 2023.
Annual savings from
$335k retirement of 3rd party
applications.

Read the full story

 NewsPage: Future-proofing a Route-To-Market
Solution in Emerging, Growth Markets

Challenge
Millions of under-served mom-and-pop stores in Asia-Pacific, Africa, the Middle East, and Latin America are not
digitally connected. To unlock their potential they need a user-friendly platform with timely data-driven insights to
achieve seamless execution. Given the exponential growth of users (200,000+) and retail outlets (8+ Million)
Accenture’s NewsPage app hit a wall with slow and laborious access to data, analytics, and dashboards. As a result
8M Retail outlet across 75
countries.

the platform was hurting users’ performance, productivity, and split second decision making.
Solution
To future-proof NewsPage and help clients access and store more data at a lower cost, Accenture decided to
migrate NewsPage from an SAP HANA Service on Cloud Foundry to SAP HANA Cloud. NewsPage helps users from
Mom & Pops shops enable onsite and digital buyers, as well as work with manufacturers and distributors to track
Key Performance Indicators (KPIs) such as consumer trends, inventory, sales, operations, and demand. The solution
enables a comprehensive route-to market digital platform experience across the value chain as a single source of
the truth. It is built on the SAP Business Technology Platform to integrate multiple systems and help meet the right
200,000+ NewsPage Users.

customers at the right time.

Outcome
Newspage enables the supply chain’s market-to-value from the manufacturer to distributor to consumer with
enhanced route management to reach rural and urban geographies to provide a modern digital user experience.

10 to 20
Accenture used the self-service migration tool for SAP HANA Cloud. NewsPage can now store mission-critical “hot”
data in-memory, while placing less urgent “warm” data in the native storage extension, gaining a lower TCO. What once took 24 and 48
hours to obtain a full
analysis report is now
Seconds available in seconds.

Read the full story

 Improving Visibility into Service Spend
to the Tune of $1B

Challenge
With services representing ~$3.5B of its spending, Accenture needed to provide better visibility into spend and

$1B
external workers. Employees, suppliers, and procurement teams were frustrated with limited visibility into contract Annual services spend
terms, fragmented tools, and cumbersome processes resulting in a disconnected user experience. Limited services managed in SAP Fieldglass.
spend visibility also increased exposure to local legal and regulatory risks. Accenture needed to transform and
digitize services procurement to more effectively manage services spend.
Solution
Accenture leveraged SAP Fieldglass as the preferred buying channel for service spending. Using SAP Fieldglass
reporting and analytics capabilities, Accenture improved services spend visibility, linked spending to contracts, and
provided better management of invoices—resulting in a more transparent supply chain and significant cost savings
for Accenture.
Outcome
Leveraging SAP Fieldglass globally helped create many invoicing efficiencies, achieving 99% accuracy coupled with
200 Suppliers managed in SAP
Fieldglass.

7% error reduction across 10,000 SOWs. Additionally, Accenture reduced turnaround time from submission to
payment, and improved collaboration and communications within the tool interface, rather than having to rely on
email or Teams messages with suppliers.

75% Increase in target services

spend across 16 countries.

Read the full story

 Providing Clean Air For a Better Future
Through SAP BTP

Challenge Energy savings on HVAC

Plant designs are usually static assuming maximum space utilization. Changes in space or building utilization are not systems with corresponding
reflected in plant operation. Management of equipment (e.g., filter changes, maintenance) is based on time-based
contracts rather than demand. Resource-intensive processes lead to high energy consumption and unnecessary 40% cost and CO2 savings
(depending on the sourced
filter changes, that are not based on demand. Increasing complexity in plant engineering and corresponding energy).
shortage of skilled labor.
Solution
User-centric approach - The need is clean air (no single solutions for filters, maintenance, etc.) FreshAirManager is
the central platform to bring all stakeholders together and make the invisible, visible. Create fact-based, automated,
and optimized processes for clean air supply. SAP BTP is the central component hosting the FreshAirManager as-a-
Optimally managed HVAC
Service application. Enabler of a fully scalable and highly robust event-driven architecture.
Outcome > 1000 systems on the
FreshAirManager platform.
As a result, actoVent was able to take digital transformation into a new business model - Fresh Air as a Service. The
HVAC System owner gets one solution – the FreshAirManager. FreshAirManager is a solution through SAP BTP: an
automated, demand-driven supply of clean air (usage of the building, weather conditions, HVAC system
performance, demand-driven approach).

Read the full story

∞ Infinite possibilities to save
resources.
 Self-Assessment Tool for Internal Control

Challenge
Flexibility and configurable
As part of the IT Transformation Strategy, AIRBUS had decided to decommission Microsoft Office tools and existing
key controls provided to
SharePoint-based solutions will not be supported anymore. The xisting Internal Control tool was a SharePoint web-
based tool developed in-house for Self-Assessment and there was a challenge that this tool may not be accessible
anymore. There was a major risk to the overall Airbus Internal Control System effectiveness that cannot be assessed
100% manage the yearly
campaign and simplicity in
tool accessibility across
and there is a risk of non-compliance and breakdown of internal control if no new solution implemented.
global locations.
Solution
Explored similar potential solutions or other vendor products hosted inside/outside of AIRBUS that can allow the
assessment of their global entity’s internal controls and further fulfill the solution key objective. As no other
solutions/products could fulfill the key objectives of a new solution, SAP based technology products (SAP Fiori, More than 280+ Business
SAPUI5, SAP BW and ABAP/OData) for customized SAP based solution design as per AIRBUS Finance IT Strategy legal Entities have been
were performed.
Outcome
280+ incorporated into Tool for
Assessment and traceability
on improvement actions.
The project was successfully executed using a Hybrid methodology (AGILE/GPP methods at designated milestones)
and SAP based custom solution went Live for 180+ entities globally with 3 Key Business processes of ICSA tool:
Self-Assessment, Deficiency Tracking, and Consolidated Reports & E-mail Notification. AIRBUS further extended the
solution to 100+ entities having additional business functions/processes accommodated into this Tool for Internal
Control Checks and adherence to Compliance Standards. Business Process related to
Entity Assessment,
Deficiency Tracking,
5+ Validator Verification and
Reports for Division and
Finance SteerCo User
Read the full story Community accomplished.
 Intelligent and Sustainable Agriculture

Challenge
BIT helps companies and farmers be sustainable, environmentally, and economically, increase production, and Average improvement in
improve their lives and produce secure food. the profitability of
Solution
Built on SAP Business Technology Platform, our solution Agrobit integrates with SAP ERP and SAP Analytics Cloud
20% agricultural activities in the
first year of use.
and delivers powerful, easy-to-use farm management, intelligent planning, predictive monitoring, and agriculture
best practices to improve sustainability, increase profitability, and reduce risks, achieving traceability and CO2
footprint.
Outcome
Partnering with SAP is a huge accomplishment for BIT to gain credibility as a player in the SaaS ecosystem and to Average reduction in
offer a new agricultural model.
30% environmental impact in the
1st year.

25% Increased revenue from

SAP Store.

Read the full story

 Intelligent Firefighting to Protect Flora
and Fauna

Challenge
Brigada Carcara found that the Cumbersome administration processes took hours collating the data – location, territory covered,
Inhabitants of Brumandinho
number of people involved, type of vegetation burned, and resources used. Due to the usage of old printed maps, the agility of
assistance was compromised. All of these pain points resulted in a lack of efficiency and flexibility. The missing understanding
and transparency of why a forest fire happened made it almost impossible to prevent future occurrences.
41,000+ benefited from mapping
and control of forest fires.

Solution
Providing digital maps and a mobile application to precisely track and locate fires, plus the possibility to digitally record the
damages, has fundamentally changed the brigade’s operations. This collection and unification of data into a single source
significantly raised efficiency and reduced efforts on cumbersome administrative processes.

Outcome
Brigada Carcara was able to salvage and reestablish beehives in partnership with Cresan, a local NGO dedicated to preserving
1 Reduced the time to record
fire occurrences from
previously 3 days down to a
and protecting the 130 species of native bees throughout the region. Through structured reforestation, organized data leads
foster resilience in the protection of land and habitat. There paper-based manual processes were replaced with digital tools, and
analytical tasks were not being completed in minutes rather than days.
Minute minute.

800+ Of volunteering in 2020-

2021.
Hours
Read the full story
 Clinical and Cell Therapy Supply Chain
Innovation That Achieved Productivity & Bristol Myer’s Squibb
Efficiency gains

Challenge
Bristol Myer’s Squibb saw challenges across their processes from a lack of an efficient and intuitive approach for maintaining
Operational Efficiency
clinical trials and cell therapy data, missing integrated end-to-end clinical trial data, lack of business rules associated with clinical
and cell therapy data, continuous changes to the data leading to inefficiencies, lack of traceability for master data, and missing
authorization controls.
60% Improvement for Clinical
trial forecasting.

Solution
Bristol Myer’s Squibb integrated SAP Fiori, SAP Integrated Business Planning, and SAP Business Technology Platform. They
implemented customer Fiori Apps to maintain the master data and integrated process, auto-created data based on business
rules, used SAP IBP native file upload capability for efficiency gains, and used a user-centric audit trail capability for master data
updates.
Increase in Operational
Outcome
As a result, there was a 28% improvement across operation efficiencies, more than 60% efficiency gains in creating a clinical
28% efficiencies in managing
Cell & Gene Therapy
supply chain data.
trial forecast, efficiency gains of up to 45% reduction in manual errors, smooth business adoptions with minimal change
management, and enhanced user experience with sophisticated FIORI apps using single web tile to access.

Reduction in manual errors

45% for master data
management.

Read the full story

 Improving the Customer Experience Across
China with Reliable Delivery Dates

Challenge
With bottlenecks from a global supply chain disruption and unclear priorities across channels, it's hard for companies
to provide reliable delivery dates to customers. But for BSH's operations in China, order promising was even harder.
Full Of product allocation, order
confirmation, and credit
BSH relied heavily on manual processes for product allocations in a market that required them to consider product
and credit availability. They also lacked the transparency to perform constraint-based planning and analyze the root Transparency consumption.

causes of anomalies such as late deliveries.

Solution
In April 2022, BSH went live with a cloud implementation of SAP Integrated Business Planning for response and
supply at 28 warehouses across China. Manual allocations previously done in Microsoft Excel are now automated in
SAP IBP Response, and so is constrained-based replenishment that previously leveraged outdated MRP capabilities Timely disclosure of
and ATP calculations in SAP R/3. Customers across China receive order confirmations within 24 hours through a
24h
accurate order promising
convenient online portal. Order management has dramatically improved, ensuring that appliance delivery prioritizes results with integrated
the customers that are able to pay. order response mechanism.

Outcome
Thanks to SAP IBP for response and supply, we are now able to provide reliable delivery dates and a better
experience to customers in China. The manual effort required for product allocations, order management, and order
prioritization has been significantly reduced. Both the users of the solutions and the salesforce have given very
positive feedback on the implementation. Of sales colleagues

88% provided positive feedback,

recognizing the value of the
project.

Read the full story

 Future At Work with Higher Employee
Engagement

Challenge
FEMSA saw challenges across automation of business, operations and functional silos, legacy business models,
discrete separate touchpoints, systems of records, irregular periodic challenges, emphasis on service delivery, and
centralized IT. 40% Reduced recruiting team by
40%.

Solution
FEMSA, being a multi-business and multi-geographic company with innumerable challenges in operations,
transformed its HR services in partnership with SAP SuccessFactors implementing the Model Company for HR
product, complementing the experience with SAP BTP.

Reduced processing time

50%
Outcome
from vacancy application to
As a result, FEMSA was able to achieve digitalization transformation of businesses, digital business models, hiring.
seamless omnichannel, enable innovation, emphasis on digital experience, governance based on products, agility
for continuous development, and lower TCO for the ecosystem.

2M Efficiency in the cost of

recruiting for 2M USD.

Read the full story

 China Grand Auto SAP Process
Automation Project

Challenge CGA has 1264 SAP Build

Process Automation
CGA has over 700 car dealerships with 32 brands nationwide. Each brand has a DMS system provided by the car

1264
licenses for the first phase
manufacturer for dealers to use, and CGA also has its own SAP ERP system. There are many processes and data of their project, making it
that need to be integrated between these two systems, which are time-consuming and labor-intensive to do them the largest environment of
manually. The busiest dealership has as many as eight staff members specifically to synchronize data between the SAP Build Process
two systems, consuming a large amount of manpower and resources. Due to a large number of dealerships, IT Automation worldwide.
department staff need to guide dealership staff to use different systems remotely and assist in resolving issues that
arise during use. IT operations are also causing significant challenges.
Solution SAP Build Process
The SAP Build Process Automation, SAP Intelligent Robotic Process Automation solution is used to automate the
workflow of data entry between different systems by front-line employees, through attended and un-attended
automation.
35M Automation are expected to
save customer 35 million
CNY in labor costs each

Outcome
The SAP Build Process Automation, SAP Intelligent Robotic Process Automation solution can save a lot of time for
CNY year by conducting parts
issuance and order entry
automatically.
the car dealership’s staff members, reduce customer waiting time, and improve data quality. It helps to create a
powerful "super squad" for the customer's car dealership stores, reducing costs and increasing efficiency, and
achieving further business growth.
Faster is the order entry
process by using the SAP
24x Build Process Automation
compared to manual entry
in the past.
Read the full story
 CliMate Automating Product Carbon
Footprint Calculation, Simulation, and
Prediction

Challenge
To profile itself as a leader in sustainable chemical solutions and to meet the decarbonization targets, Clariant
needed a fast and automated way to provide reliable company-specific Product Carbon Footprint (PCF) to its
10 Days Time to generate accurate
product carbon emissions
(footprint) and delivered to
customers. Additionally, to provide data that allows to optimization of PCF by Procurement and R&D.

Solution
to 1 Hour customer decreased from
10 business days to 1 hour.

Based on the Together for Sustainability methodology, the ISO 14067:2018, and the GHG protocol Clariant has
utilized the NDC engine to develop a solution providing its customers with company-specific calculations CO2
footprint of Clariant products. Furthermore, the tool offers procurement operations and R&D to simulate alternative

> 45,000
product compositions, suppliers, and production processes with different CO2 footprints and price points to optimize The product footprint
CO2 footprints and costs. calculation, simulation, and
prediction covers the full
Outcome
Clariant has now not only fully automated transparency regarding the PCFs (and its overall) emissions but also a Products portfolio of more than 45
thousand products.
powerful tool for procurement, operations, and R&D to accelerate the decarbonization of its products in the most
economically sustainable way. Additionally, the solution provides an easy way to continuously improve the emission
factors (input) data quality and generates PCF certificates for Clariant’s customers with one click .

Single source of truth for

One trusted and validated
Product Carbon Footprint.

Read the full story

 Increasing Visibility to Match Spend
Strategy with Market Change

Challenge
As one of the fastest-growing large consumer goods companies in North America, Constellation Brands has seen
record sales over the past few years. Using legacy disparate ERP systems with decentralized and highly manual
procurement and supplier management processes, the company lacked the supply chain visibility it needed to keep
pace with rapid growth.
90.35% Of invoices under
management.

Solution
To unify data and processes for enterprise wide supply chain insights, Constellation Brands implemented SAP
S/4HANA® and adopted SAP® Ariba® solutions and SAP Business Network. The solutions simplify the company’s IT
architecture and allow it company to tighten control over spend, ease interactions with suppliers, streamline supply
chain management, and simplify buying, invoicing, and payments.
Outcome
Prioritizing the deployment of the SAP Ariba Buying and Invoicing solution with SAP Business Network, Constellation
75% First-pass invoice matching.

Brands has virtually all its spend under management. Category managers now have the spend data and analytics
they need to increase revenue, reduce risks, maintain partnerships with suppliers, and boost the effectiveness of
procurement operations. With these insights, the company can react rapidly to market change.

83.94% Of invoices received over

SAP Business Networks.

Read the full story

 Accelerating Net Zero UK Infrastructure
Through SAP BTP

Challenge
The UK Government has pledged to be Net Zero by 2050. Government wide challenges encountered when trying to
Greater visibility of carbon
83%
address carbon emissions included siloed data, therefore little visibility of data as a whole and the results of
interventions. There was little consistency in data collection and reporting, as well as differing levels of carbon emission data across the
knowledge. These factors meant that carbon data did not support the decision-making processes. The department infrastructure portfolio.
also faced scrutiny when developing new schemes if these did not show carbon reduction targets.
Solution
The Net Zero Analytics Platform, a cloud based, data normalization and federation solution was developed to
rationalize carbon emission data from the whole life cycle of an infrastructure asset in one place across a major
infrastructure portfolio, £300bn+, for UK Government. Using innovative data virtualization techniques, the solution Faster adoption of PAS
automates data ingress to standard carbon reporting structures from multiple data bases across multiple 2080 data practices, the
organizations to allow a single source of truth of UK’s Net Zero Infrastructure journey. Using agile, iterative
methodologies, the team were able to achieve UK Government Digital Standard sign off for the platform. 5X global standard for
managing infrastructure
Outcome carbon.

The solution has set the standard for managing carbon emission data across UK government to embed PAS 2080,
best practice for whole life carbon management though right time data management across a complex supply chain
landscape. Specifically, UK’s transport department have the capability to track carbon emission performance across
their infrastructure projects to identify best practice, hotspots and forecasts impacts on their targets through one
single platform.
Time reduction on carbon
99% emission reporting times
across the portfolio.

Read the full story

 Global Trade Classification Automation
with Trade Classifier

Challenge
For Global Trade purposes, products require correct product (HTS) classification. VF Corporation has an extensive Number of classification
product portfolio (+3 million) that require classification across 6 jurisdictions/regions. Seasonality adds
approximately more than 1 million revised, updated or new articles on a yearly basis. Facilitating this with their 3,1M performed by
TradeClassifier.
legacy classification process was not sustainable.
Solution
Using SAP Cloud Platform (SCP) and AWS technologies, Deloitte managed to build an accelerator that greatly
improves the standard global trade classification process. Using Machine Learning, the solution automates global
trade classification, as well as allows a user to easily perform classifications using a smart workflow. In addition, a
cloud integration with the client’s SAP Master Data Governance and GTS systems was put in place to allow for full
end-to-end integration.
Outcome 800K Monthly peak in classified
products.

Using the solution, VF corporation was able to achieve classification automation through AI based automated
product classifications, classification support by building out a full audit trail, and updated processes by automating
the (re-)classification of products in case of product changes or updates.

Monthly peak volume of

50K+ classified products

processed by
TradeClassifier.

Read the full story

 Co-Innovating Social Finance Processes
and Setting Standards For The Public
Section As a Pioneer

Challenge
Reduction in time, required
Slow, complicated, and individualized processes led to ever-increasing personnel costs. At the time there was no
software that reflected our operations in a seamless way without gaps. Due to growth and many legal changes, our
document volume has multiplied. To achieve this with our old OnPrem systems and processes, we would have had
84% to release invoices freeing
up employees for core
business processes.
to increase our administrative teams without making improvements for our clients and employees.
Solution
With a big bang cutover, we replaced our old ERP systems and introduced SAP S/4HANA Cloud, public edition. All
financial processes have been reviewed and realigned to SAP’s best practices. Some processes could even be
automated and refined with machine learning. With lean processes and state-of-the-art interfaces to our business
applications, suppliers, and banks, we were able to address the increased demands.
Outcome
Diakonie is the first SAP customer in the social economy to use the SAP S/4HANA Cloud, public edition. As a result,
15X Faster processing an
internal order.

we have become a digitalization pioneer in the German social economy making use of the Business Technology
Platform. Intelligent technologies such as machine learning and automation improve employee satisfaction and
replace repetitive tasks. Employees are now able to focus on higher value tasks and have more variation in their
day-to-day work.

1st
SAP S/4HANA public Cloud
Customer Worldwide in the
Public Sector.

Read the full story

 Leveraging Data to Deliver the Products
and Services Required for the Energy
Transition
Challenge
Heat pumps have the
The elimination of carbon emissions will require the electrification of (nearly) everything. Space heating will play a potential to reduce global

500M
critical role in that journey. The way we heat buildings around the world – such as homes, offices and schools – still carbon dioxide emissions
relies largely on fossil fuels, particularly natural gas. Electric heat pumps are the key technology to making space by 500 million tonnes in
heating more secure and sustainable. However, there are significant obstacles to the take up of this new technology, 2030: International Energy
including significant up-front costs for consumers. Agency.
Solution
Utilities can play a central role in the uptake of electric heat pumps. They have the customers and the data to help
consumers understand the benefits of replacing fossil fuel powered heating with more efficient electric heat pumps.
eOS delivers digital services that let utilities harness those assets. It ingests data from SAP billing and CIS systems
like IS-U, as well as data from third party sources (like carbon intensity) to explain the benefits to the consumer and Electric heat pumps are 3 –
model the impact to the utility’s business of different uptake scenarios.
Outcome
5X 5 times more efficient than
natural gas heating.

Revenues. Increased retail electricity demand and revenues for the utility. Electrifying gas heaters and hot water
systems can more than double an average household’s electricity consumption. ESG. Heat pumps reduce GhG
emissions by at least 20% even when running on emissions intensive electricity (and by 80% in countries with
cleaner electricity). A utility can use these services to reframe its relationship as an ‘Energy Transition Partner’ to its
customers and support social and public housing programs.
Electrifying gas heaters and

120%
hot water systems can
increase an average
household’s electricity
consumption by 120%.
Read the full story
 XRM Lens – SOW Analyzers

Challenge
Ericsson uses External Resource Management (XRM) tool which is based on SAP Fieldglass platform for its External
resource management process . Current Ericsson System owners and suppliers spend significant time and effort to
find consumption status every month right from the proposed milestone to Goods Receipt (GR) to Invoice across Effort reduction across
multiple systems separately for each of the SOWs. The current user base includes 5000 hiring managers utilizing the
application to navigate across 40K+ SoWs & 15K RaaS flows every month repeatedly. 80% 100 countries & ~5000
managers for 40,000+
Solution SOWs.

An integrated application XRM Lens on cloud (SAP BTP Platform) unifying business processes across the SOW
value chain. Unique solution capturing end-to-end view and enabling quicker error resolution, therefore delivering a
superior user experience with optimal system performance. The solution is applicable for many other customers too
who uses XRM SAP Cloud offering considering the limitation of the out of box cloud product functionality.
Outcome Increased Turnaround time for
reconciliation.
Through this solution, Ericsson has seen real time process visibility and tracking for a more unified experience,
automatic quick insights and quick reporting to leadership, and consumption analysis for decision making. Across
their processes they have been able to bring process efficiencies and optimizations, as well as dashboard
enhancements for stakeholders and users.

Improved Customer Satisfaction &

Superior User Experience.

Read the full story

 Transforming the Patient Journey with
Digital Products on a Modern Monetization
Platform

Challenge
To transform the patient journey, Roche is evolving from a pure manufacturer of physical goods to a provider of Digital products in (live & in
digital healthcare ecosystems. With an IT landscape and business processes designed for physical products, we
missed the needed capabilities to deliver digital solutions to customers and patients. An in-depth analysis of
different vendors concluded that SAP offers the best portfolio to tackle this challenge. Yet, the original reference
53 pipeline) fully supported
without manual
intervention.
architecture could only partially cover our complex business requirements.
Solution
Roche’s Software Monetization Platform (SMP) propels us into the future by enabling the commercialization of our
digital products. With processes designed for digital business, we have taken the next step toward becoming an
intelligent enterprise. A close co-innovation with SAP has evolved SAP Subscription Billing and SAP Entitlement

4.5
Management to address our complex requirements. These cloud solutions are at the center of SMP, and connect to Months to first go-live in
our IT landscape through an API-driven, composable architecture. Crucial to the success of the implementation is a three countries.
best-in-class team from Roche, SAP, and Accenture that masters industry best practices and uses Agile greenfield
implementation for quick value realization.
Outcome
Roche achieved quick value realization, standardized IT landscapes, and a scalable digital business that delight
customers. With drastically improved user experience and the flexibility to adopt a wide variety of digital business
models, Roche can rapidly scale the commercialization of our digital products, and their back office-driven
landscape has evolved into a customer-centric one.
16 Countries live after 1 year.

Read the full story

 Empowering Sales to Provide the Best
Customer Service on SAP BTP

Challenge
Frucor Suntory sales personnel were using a 20-yearold, on premise custom sales automation system for their sales MySH brings together four

80%
process with information scattered across multiple tabs and locations. The sales team had to juggle between four former-digital-outdated
different tools-sales which were often slow, siloed tools with poor offline capability. Customer and user experiences sales tools into one iOS
were impacted, sales meetings with customers were inefficient as reps bounced between multiple applications in a mobile application.
sales call. There were no standardized user processes and visit approaches resulted in variable outcomes. Sales
reports reflected the fractured nature of CRM data.
Solution
Frucor Suntory have recently been through a full business transformation; including an upgrade form SAP ECC to
SAP S/4HANA , both cloud hosted. Wanting to get the best out of SAP investment, Frucor Suntory sought to
innovate with SAP S/4HANA. As a result, MySH (My Sales Hub) was developed to assist the sales team, sales Increased in productivity as
growth, and the Frucor Suntory customer experience. MySH leveraged SAP BTP to provide the seamless platform to
consolidate data from Frucor Suntory’s on premise and cloud back-end systems. 13% measured by sales call time
saved as a result of guided
sales process in MySH.
Outcome
The new iOS-based field sales tool is ‘My Sales Hub’ (MySH). MySH reflects the innovation journey involving -
requirements gathering, design thinking, the build, and deploy effort- specifically geared to the empower territory
sales team. The sales team can now provide the best customer experience to a range of customers and locations
across New Zealand and Australia. Sales visibility and revenue has improved, customer recommendations are
intuitive, processes are standardized, e-learning modules foster growth, and sales reporting is holistic. Increase in sales revenue

3% as a result of MySH
suggested items
recommendation engine.

Read the full story

 Building an SAP Recycling Industry
Solution

Challenge
Galloo faced challenges on the levels of growing technical debt of the ERP in place, limited support for detailed Transports planned in the
material flows, limited support for costing models, automating administrative processes.
Solution
90% new SAP application
landscape.

Galloo wants to follow a strong core setup, evolving together with new SAP releases, to support their business
processes. Since Galloo has very specific business processes in place a fully standard system is not possible, so
BTP plays a very important role to create extensions in a side-by-side fashion. Both standard content as well as
custom applications are accessible to the end user via one single point of entry, the BTP Portal using the central
launchpad architecture. CPI also plays a big role to integrate all third-party systems for production & planning etc.
Outcome

100%
Digital reception of supplier
With a new architectural SAP landscape in place, Galloo has enrolled its future-proof business platform as a invoices.
foundation for a cleaner environment. The new solution includes a guaranteed support for a technology evolution;
The new platform is ready for new business extensions; The company now has a much better agility for changing
business requirements and environmental trends.

50% Increase in managed spend

on general goods.

Read the full story

 Transforming Energy Efficiency Through
Innovation

Challenge
Managing energy consumption to increase efficiency while considering both economic an environmental impact is a

14%
challenge for any company. Making decisions in this area requires careful balancing of both considerations as it can Savings in electricity
have a significant impact on both. In addition, there are many technical and practical challenges in implementing consumption.
efficient energy consumption strategies.
Solution
An effective solution to overcoming the challenges mentioned is to implement a real-time energy, water and gas
consumption management system that allows for communication between the company’s operational and financial
areas for immediate response. The system should be designed to ensure operation of units in accordance with
corporate operation policies, maintain consumption and expense control. Additionally, the system should be
prepared to evolve towards predictive maintenance and billing control.

9%
Savings in water
Outcome consumption.
The solutions developed has been able to automate data collection and report generation activities, allowing users
involved in these tasks to focus on higher-priority and challenging activities. With the data obtained, small but
impactful measures have been taken to improve energy efficiency, by having real time detailed and accurate
information about consumptions available. Furthermore, communication between the company’s operational and
financial areas has been improved, allowing for immediate response to unforeseen situations and increasing
efficiency in the use of resources and expenses.
Reduction of time devoted

+ 10X
to upload invoice
information and
development of
consolidated reports.
Read the full story
 Building Business Middle Office for
Global E-Commerce

Challenge
Hisense relies heavily on manual handling regarding e-commerce business operations, resulting in low efficiency

4M￥
Direct increase in profit due
and errors. Therefore, the home appliance producer desires to build a strong e-commerce middle office for
to process optimization.
operations like order fulfillment and financial automation, meeting compliance and customer satisfaction.
Solution
Hisense adopted SAP Commerce Cloud due to its flexibility and scalability, working as a middle office that integrates
various systems, therefore automating operation, and enhancing efficiency.
Outcome
Building an overseas e-commerce middle office that integrates e-commerce platforms, logistics companies,
Inventory accuracy
99%
inventory, and SAP ERP system, enabling core business automation, therefore improving order fulfillment , meeting
compliance, reducing refund rate, lowering inventory costs, and bettering customer experience. increased to 99% from
95%.

100% Timely settlement of

transactions.

Read the full story

 Improving waste life cycle management
through Custom Cloud Native Apps

Challenge
Iren found challenges in monitoring the waste collection operation, providing validated reports compliant with Expected improvement of
authority regulation, and ensuring quality of data collection.
Solution
5% truck routing by monitoring
of planned vs executed.

Iren Integrated dashboard based on SAP BTP service to collect millions of IoT signals per day from various systems,
such as on-board computers, smartphones, GPS sensors, RFID tags, filling sensors. Linking signals with business
information from SAP S/4HANA Waste and GIS Services allows to provide more than 250 business users with KPIs
on effectiveness of services. Easy access to each single detail of data is granted by Geo Map and UI5 dashboard
presentation. They sought to unify environments to provide real-time monitoring of geolocated waste collection and
sweeping services.
Reduction in lead time
Outcome
The project allowed IREN to get complete visibility of the data and information needed for their Control Room to
84% requests for work orders
and data extractions.
monitor in real time more than 1.700 vehicles per day. Moreover, it made it possible to streamline and automate the
work orders execution confirmation, resulting in improved control of service delivered.

90% Increase in work order

checks.

Read the full story

 Project Aarohan – SAP Cloud Migration
& Modernization (SAP with RISE)

Challenge
Faster execution of the jobs
Mahindra and Mahindra Ltd had concerns they needed to address in order to maximize their efficiency. Achieving a
future-ready platform was key to enhancing customer and employee experience, real-time personalization, and
decreasing product lifecycles. They searched for ways to turn data and analytics into decisions, modernize the Tech 20% (e.g., Backorder
Processing, MRP, Data
Extractions).
Blocks for an Agile Enterprise, and enable Business Transformation through Tech.
Solution
Mahindra and Mahindra Ltd found that the solution included leveraging power of secure and managing cloud hosting
by SAP for a modern and future ready tech stack, modernize applications with SAP BTP, and simplify integrations
through SAP Cloud Platform Integration (CPI) suite.
Outcome Improvement in developer
As a result, Mahindra and Mahindra was able to make the migration of SAP on-premise to secured managed cloud,
optimize the use of cloud stack, improve real-time reporting through enhanced systems and processes, reduce in
35% efficiency, reduced
development time.
carbon footprint by moving to the cloud, and gain a 35% boost in developer efficiency and delivery through API and
Low-Code platform utilization.

13K+ Trees saved every year.

Read the full story

 Laying the Foundation for Scaling the
Employee Experience Globally

Challenge
The pandemic changed many things about the future of work, bringing about the rise of hybrid work and great
resignation, further aggravating the war for talent. Top of mind for most CHROs today is: attracting diverse talent,
keeping employees engaged, and retaining top talent – all while supporting hybrid working environments. This
requires visibility into the internal and external labor markets and competitive benchmarking that Microsoft is striving
8,000 Unique jobs.

towards.
Solution
Microsoft needed a core HR system that could scale to support its entire global footprint and a flexible and
innovative platform. Following their deployment of SAP SuccessFactors globally, Microsoft embarked on an HR
innovation journey, building a series of custom solutions on the SAP Business Technology Platform including the use
of SAP Analytics Cloud for data analysis and planning to solve for constantly evolving HR and talent business needs.
Outcome
Microsoft has built a solid foundation to scale and innovate for the future on priority HR areas such as workforce
22,000 Managers.

planning and employee experience. With SAP SuccessFactors Employee Central as the core HR system, Microsoft
now has consistent, compliant, secure, accessible, and optimized experiences for employees, managers, and HR.
The SAP Business Technology Platform offers the extensibility, integration, and custom app development
capabilities that Microsoft requires as its landscape evolves. Planning capabilities in SAP Analytics Cloud enable
workforce planning and master data management of job title taxonomy in SAP SuccessFactors Employee Central.

220,000 Employees in 108

countries.

Read the full story

 Government-Wide Cloud-Based Workforce
Expenditure Planning and Budgeting

Challenge
No of employees in public
A significant part of the government’s expenditure is spent on human resources. Thus, the tight and careful control
of human resource expenditure is key if the government needs to provide services in the most efficient and effective
manner. Harmonization of human resource data cross government sectors, proper analysis and planning of the ~450.000 sector in Republic of Serbia
will be covered at the end
of ISKRA project.
workforce, and the prediction of its development is key for workforce-related budget planning and preparation. At
the same time, strong requirements for data privacy and security of personnel data are needed to be met.
Solution
A government-wide cloud-based end-to-end integrated solution for analytics, planning and budgeting of the
workforce-related expenditures. Integrated SAP Analytics Cloud, SAP BW/4HANA, SAP HCM, Payroll (ISKRA
Solution) , and SAP Business Technology Platform (BTP).
Outcome
50M HR Budget projection
reduced compared to
projection done based only
The Ministry of Finance has seen a more accurate budget projection based on reliable data, significantly reduced
time for preparation of budget versions and execution of simulations, and achieved an “Excel less” fully integrated EUR on historical data.

HR budget preparation process.

10X
Less time needed for the
creation or update a HR
budget version.

Read the full story

 We Are Trailblazing Beyond Go-Live

Challenge
As of December 2020, our new SAP financial system was still in the stabilization phase and had not yet reached a SAP supported research
fully steady state; one critical area that needed to be addressed was research administration. End-users were
experiencing challenges with account setup, budget uploads, master data, and billing. SIMBA go-live also exposed
business operations issues that needed to be addressed holistically, especially with respect to staffing needs. This
$1.034B expenditures with broad,
wide-ranging impact.

task force was charged with addressing the issues, with a focus on what support is needed for a fully successful
post-award research administration transition to SIMBA.
Solution
Our legacy financial system was a cash accounting system, whereas SIMBA is an accrual accounting system.
However, based on many important factors, Penn State made the decision centrally to use cash accounting in SAP S/4HANA report
Grants Management within the overall accrual accounting system. We now have reports that compare the accrual
with the cash so that end users know where they stand, especially in relation to the grant closeout process.
Outcome
> 626M executions that automate,
connect, and simplify
departmental expenses.
Penn State reached a record $1.034 billion in research expenditures during the fiscal year 2021-22, an overall 4.1%
increase from the previous year. The SAP S/4HANA technologies continue to aid in the advancement of our land-
grant mission. The SAP S/4HANA Embedded Analytics architecture is supports the major societal challenges and the
imparting knowledge to our students so that they can do the same for generations to come.
Faster and more

25%
meaningful analytics that
allow for the efficient
delivery of research
requirements.
Read the full story
 Delivering Fundamental Engineering
Codification for Material Tracking

Challenge
Petrosea sought to transition their EPC business to perform manual tracking from detail engineering design to
material delivery. Around 6350 materials for a project were also manually created without standardization and
codification. This process has a lack of visibility on purchasing progress monitoring by the operation team. 6% Potential lost avoidance
from total contract.

Solution
Petrosea builds mass material creation and validation using SAP Master Data Governance to integrate with the bill of
material from engineering design. They established standardization and codification as a foundation of engineering
cataloging and improved purchasing progress monitoring based on design compliance and project information.
Outcome

2X
As a result, Petrosea saw a faster sourcing process for purchasing, elevated day-to-day work to increase productivity Increasing productivity in
and deliver the projects on time, and easy material tracking from the system. The engineering and procurement procurement activities.
team now have the same foundation of material code.

1.3X Faster entry process for

material site inspection.

Read the full story

 Revolutionizing Repair Registration with
Low-Code Technology"

Challenge
Richemont International S.A wanted to find a way to not miss a single customer entering one of the boutiques for
repairs or simple interaction. The old solution DARE is still used by the Customer Success team for maintenance but
is too heavy to capture a simple customer visit. 70% On site visit missed.

Solution
Richemont deployed in every point of sales an iPhone application developed through SAP Build Apps (previously,
SAP AppGyver) to quickly enter all visit/request made by visitors in each boutique.
Outcome
The new application will allow the Richemont Customer Success team to have a better relationship with their

8X
customers as now each and every visit is logged in the back-end system and will help them to have preventive or Quicker from 2 minutes to
upselling discussions its customers. 15 seconds.

80% Plus customers visits

captured.

Read the full story

 Shaping the Strategic Source-to-Pay
Capability to Boost Spend Compliance

Challenge
Purchase orders (POs) sent
Recognizing the importance of a strategic procurement capability in supporting corporate goals, DSM set out to
digitalize the procurement function and connect business partners, suppliers, and experts across business units and
international borders. It also wanted to reshape its global procurement business under its buy.SMART program. 100,482 through SAP Business
Network between June
2021 and December 2022.
DSM looked to digitalize and automate procurement transactions to deliver meaningful value beyond cost savings.
Solution
To make the buy SMART vision a reality, DSM integrated SAP Business Network with an upstream source-to-
contract process using the SAP Ariba Sourcing, SAP Ariba Contracts, SAP Ariba Supplier Lifecycle and Performance,
and SAP Ariba Supplier Risk solutions. For the downstream procure-to-pay process, DSM selected the SAP Ariba
Buying and Invoicing solution.
Outcome
Using SAP Business Network and SAP Ariba solutions, DSM’s procurement team functions as a strategic business
99% On-time payment rate
consistently maintained.

partner. It has modern self-service tools, innovations aided by the guided buying capability in SAP Ariba solutions,
and more robust controls for procurement activities. As a result, DSM enjoys greater spend compliance, improved
catalog maintenance, automated e-sourcing events, and more touchless transactions.

5,529
Suppliers enabled, with
2,088 onboarded to SAP
Business Network.

Read the full story

 Collecting Energy Data to Enhance Driving
Styles

Challenge
Expected annual energy

11 GWh
SBB is on track to be climate neutral by 2030. Along this journey, the rail company wanted to understand how
savings with increased
driving style affects energy use and provide this information to train drivers to enhance their use of energy-saving
awareness of driving styles.
driving styles. But with about 10,000 trains per day, SBB needed a robust, integrated solution that could efficiently
handle large amounts of data.
Solution
SBB used SAP® Business Technology Platform (SAP BTP) and SAP HANA® to help it collect and analyze crucial
data on energy consumption. By quickly processing large amounts of complex data, SBB can reap insights that will
help realize its sustainability vision.
Data records processed,
Outcome
SBB’s train drivers have intuitive dashboards displaying accurate, real-time data on traction power consumption, > 30M compressed, and prepared
each day.
including heating, ventilation, and air conditioning energy. This data shows how energy use is influenced by not only
driving styles but also operating and weather conditions, vehicle types, and loads. With this information, drivers can
change their driving style to minimize energy use.

24x7 Processing of integrated

train journey information.

Read the full story

 Enabling Global Sales Teams with Digital
Content

Challenge
For years, Sealed Air, a multi-billion dollar, global manufacturer, and the company’s Food and Protective Packaging
business operated as two separate entities, using separate, disconnected repositories to enable sellers. This
resulted in scattered content, limited governance, management inefficiencies, and poor adoption, among other
challenges. The company sought an enterprise-ready, cohesive sales enablement solution that would not only
2,500 Users.

improve seller productivity, but drive buyer engagement — and ultimately lead to more revenue and wins.
Solution
Sealed Air launched the Sealed Air Sales Library, backed by Mediafly and SAP Sales Cloud, enabling their revenue
teams to dynamically curate content that boosts seller productivity & effectiveness, track content effectiveness with
superior data & analytics insights, easily customize experiences and seamlessly link content directly to email via
Outlook add-in, and scale quickly and securely, with robust admin control and tracking.
Outcome
In the first two months post-launch, Sealed Air experienced 90% adoption among users and a 13% increase in
6 Weeks to build and launch.

engagement per user. Migrating to a single hub to centrally distribute relevant sales materials to its authorized users
– including Sealed Air employees, partners, and distributors – Sealed Air observed cost reduction, improved seller
productivity, and reduced admin time. The project firmly established Sealed Air as a future-proof, digital-first,
intelligent enterprise.

90% Adoption among users.

Read the full story

 Predictive Forecasting with BPC Embedded
(Using ML)

Challenge
SAP Business Planning and Consolidation (BPC) is used in Sony for all operational and financial activities. It's used
for allocations, planning, budgeting and forecasting. The forecast and budget process happens across all Sony Faster for forecast and
entities throughout the globe. It's performed by finance controllers who do budget planning for the next FY. Every
time the challenge faced is to look at the past cost and expenses, consider the influence factors and forecast the
20% budget amount calculations
and simulations.
cost and expenses the for coming months. There is no automated tool available to support the decision of finance
controllers in arriving at the amount figures.
Solution
There is no predictive planning feature available with BPC. SAP has given extensive machine learning (ML)
algorithms with HANA PAL (Predictive Analysis Library). Used the innovative solution to leverage SAP PAL in BPC.
Utilized the time-series analysis (triple exponential smoothing and forecast smoothing) to predict the values for
forecast and budget planning based on historical data and influential factors. It considers trend and seasonality
aspects as well. 15% More operation efficiency.

Outcome
Now finance controllers can get the reference and a base to simulate and plan the amounts for the coming FY, both
budget and forecast. Budget planning became faster and more accurate as human entries are validated with system-
calculated reference values. Also, it’s more user-friendly as there is no need to use any separate tool. Management
can get better visibility, faster turnaround time and more accurate data at multi-level to make their decisions.

Real Visualization of forecast

Time
data and simulations.

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 BrightPrice Suite – SaaS on SAP BTP

Challenge
Many companies across industries are struggling to push cost increases through to sales prices timely. More than
80% of SAP Customers rely on simple, one-dimensional pricing strategies, and they do not use the lever of pricing Faster pricing cycle due to
and risk falling behind. Over 90% of companies using SAP rely on manual pricing processes through excel, leading
to error-prone, time-consuming, and lack of governance.
5X automation & approval
workflow.
Solution
BrightPrice unlocks the power of pricing by deploying data-driven, winning pricing strategies while creating
transparency. With BrightPrice, companies automate the entire pricing cycle with governance, and they are able to
understand cost change impacts in real-time and timely adjust the final sales price.
Outcome
Higher quotation success
Customers have been able to reliably achieve 3% top-line improvement from utilizing BrightPrice. On average,
customers achieve a 5x faster pricing/quotation throughout time. There are less errors, improved governance, and
more time for analytics and better pricing strategies. Companies lead the pack with real-time pricing, which helps
20% rate using BrightPrice for
deal pricing.
avoid potential margin erosion.

Revenue growth based on

> 60M a typical customer size of
2B EUR.

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 Supporting the State of Arkansas’s
Economy by Empowering Employers
and Job Seekers.
Challenge
After experiencing its custom-written system crash, the State of Arkansas found that its business processes were
Reduction in accounting
limiting its efficiency. Multiple aging systems were used to perform detailed cost allocation for grants and report
back to their sponsors. The custom-written system crash left the department with a manual process that was
expensive, time-consuming, and exposed risk in their data entry, while also being unable to provide timely financial
95% process from 4 weeks to
one click.
reports due to the manual efforts.
Solution
The State of Arkansas worked with NTT and SAP to get a contract defined and executed in just 23 days. Work
started almost immediately after, with a successful go-live 27 weeks later of S/4HANA Cloud, Public Edition, for
Public Sector. ADWS showed unwavering support for an untried solution and worked tirelessly with SAP and NTT
Data to deploy, build, test, and launch the solution. Reduction in cost allocation
Outcome 91% process from 6 months to
10 days.
The solution significantly simplified the State of Arkansas’ existing cost allocation model and met their 6/30/22
deadline. The modular approach allowed the State of Arkansas to be nimble and complete its procurement process
on time. It also provided the department with a system to perform substantive reporting to improve execution and
deliver insights with KPIs and they were able to report federal quarterly reports on time for the first time.

Improvement creating
1150% budget reports from days to
minutes.

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 HCLTech GrantEasy - Making Biodiversity
and Ecosystem Conservation More
Robust Than Ever
Challenge
The Habitat Trust recognizes that ecology is the bedrock of the economy and focuses on the often neglected but
urgent need to ensure that ecological functioning is maintained. The Trust has been at the forefront of conceiving
conservation initiatives for these seldom-highlighted causes. However, the existing funding infrastructure for bio
conservation projects is highly time-consuming, which translates to inefficiency in the long run. Improving 50% Reduction in time for
overall selection process.
biodiversity conservation in India thereby ensuring faster and automated means for fund utilization and enabling
more people to embark on this common platform has been challenging.
Solution
The Habitat Trust integrated the cloud-native BTP solution which significantly improved the grant selection process
and helped THT achieve the COP guidelines. HCLTech GrantEasy is an intuitive platform for customers and grants
applicants that smoothens the overall selection process through advanced automation, intelligent processes, and
Efficiency in monitoring of
ease & agility of development.
Outcome 2X budget utilization for
conservation projects.
HCLTech Grant Easy impacted the Sustainable Development Foals directly. It is a one-of-a-kind and first-ever-IT-
enabled solution supporting flora & fauna conservation; with the current spend less than 4% on such conservation
efforts, it continues to deliver enhanced efficiency. The platform has provided delightful experiences with features
such as auto speech, real-time insights into region-wise projects, and has reduced overhead with automated
responses.
Increase in application

5X processing thereby
readying THT for scaled
operations.

Read the full story

 Modernizing Retail Operations
by Migrating from SAP ECC
on premise to SAP S/4HANA in the cloud

Challenge
The Home Depot found that it was becoming costly to run infrastructure on an aging IBM Mainframe platform. The
inability to quickly innovate customer facing applications due to on premise architecture was beginning to affect their
business processes. 4 Hours ahead of scheduled
downtime.

Solution
The Home Depot successfully transitioned from SAP ECC on an IBM Mainframe to SAP S/4HANA combined with a
migration to Google Cloud Platform (GCP) in one step. The Software Update Manager (SUM) features Downtime
Optimized Conversion (DOC) capability, underpinning the conversion from mainframe to cloud. SUM is part of the
Software Logistics Toolset (SL Toolset).
Outcome Step taken in the

Now, Home Depot has seen an improved user experience, which leads to better customer service with better system
response times. In memory database in a cloud architecture promotes innovation for the business team as faster and
1 modernization of retail
systems by moving to SAP
S4/HANA on GCP.
better access to features.

Boost in productivity as

1000X process execution times

went from seconds to
milliseconds.

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 Empowering Green Strip Steel Production
with the SAP BTP Cloud Portfolio

Challenge
Data is extracted, prepared, and analyzed in different ways individually by different business departments. The
overarching analysis then often leads to debates over the data and its representations, delaying the decision-making
process and wasting valuable resources of people and machines. Voestalpine found that this also leads to a lack of
understanding the interdependencies between production steps, making root cause analysis and failure prediction
1 Single point of truth for all
operations data.

impossible in most cases.

Solution
Using several data & analytics cloud solutions from SAP, we orchestrate and harmonize operations and business
data from different sources, bring together the required information and visualize them on a central platform, using a
standardized and automated report. In addition, the data flow starting with data acquisition, through data storage in

10X
the cloud and visualization was designed in an adoptable and scalable way. Faster and more reliable
Outcome decision making process.

As a result, Voestalpine was able to enable new ways of data usage (e.g. predictive scrap prediction) and provide an
aligned view of operations data. Giving business experts the ability to make faster and more reliable data-driven
decisions and fostering collaborative innovation between different departments. Ultimately, this drives our digital
transformation being part of our ambition to become a green strip steel company.

20%
Less machine utilization
because of predictive scrap
detection.

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 Driver Settlement Automation on SAP
Business Technology Platform

Challenge
Waberer’s discovered that there were issues caused by lots of manual effort, lower data quality, lack of data integrity 30% lower Total Cost of
and modern reporting capabilities in the legacy system. The objective was to modernize the truck driver settlement
system and to automate the processes to solve the above-mentioned challenges. 30% Ownership (TCO) using on
SAP BTP compared to
legacy system.
Solution
A new, full-stack cloud application on SAP Business Technology Platform (BTP) was delivered to support the full
settlement process of truck drivers. The solution is deeply integrated with SAP S/4HANA, SAP Transportation
Management (TM), telematics data and HR systems as well to ensure full data integrity and to provide automation
capabilities. With the help of integration a significant part of the settlement process can be automated.
Thanks to automation
Outcome significantly more time left
After integrating a new full-stack cloud application, Waberer’s saw a significant decrease in efforts to gather and
record all relevant data for settlements, an increase in data quality via automation, modern reporting capabilities of
3X for greater added value
activities e.g. validation,
settlement data ensures full transparency, and secure, future-proof solution brings all the advantages of cloud based outlier detection etc.
applications: flexibility, scalability, cost effectiveness, sustainability.

90% of the freight orders

90%
data are collected and
processed automatically
generating settlements for
final acceptance.
Read the full story
 TRANSFORMING DEMAND PLANNING WITH
MACHINE LEARNING IN SAP IBP

Challenge Of Danone Demand

Danone had to overcome the challenge of transforming its demand planning capabilities as part of an E2E Supply Planning already planned
Chain transformation. Transitioning to different processes across their business was critical, including from product-
focused into a customer & consumer centric supply chain, Unit to a Value Supply Chain, evolving towards a Pro- 42% in SAP IBP. +660 Million
forecasts generated weekly
Active Supply Chain , moving to more automated technologies while keeping the Demand understanding and with ML.
explainability, and making better & faster decisions while harmonizing a complex Danone digital ecosystem.
Solution
Danone successfully implemented SAP Integrated Business Planning for Supply Chain (IBP) in EU, CIS and LATAM
regions harnessing the capabilities of new technologies such as Machine Learning (ML) to move towards a
'touchless' demand planning model , while also creating enhanced customer, channel and segment-oriented Reduction of 40x the time
demand planning.
Outcome 40X spent to generate forecast
proposal when ML applied.
As a result of integrating SAP, Danone found different forecasting strategies by type of product & supply chain
models, learned how to use Machine Learning models and Advanced Classical Stat Models, and enhanced
granularities according to product/category or country needs: day/week/month, product, customer and location.

Increase in Forecast
Accuracy depending on the

1-5% Category. Reaching

between 70% to 92% of FA
depending on the category
at product level.
Read the full story
 SmartWinery (SW) Digital Platform

Challenge
The wine industry is facing a complex global scenario, characterized mainly by climate change and its impact on
business sustainability. Some of these challenges include changes in the phenology of the cultivars, the quality of
the grapes and, modifications in the maturation and harvest dates. Changes in the cost structure and a drop in the
availability of human resources is another common challenge the wine industry faces. With the adoption and
28% Increment of the productive
capacity of Lourdes winery.

development of new digital technologies for precision oenology can help to solve the described challenges.
Solution
SmartWinery is a digital platform for the management of grapes and wine quality, which present itself to oenologists
as a tool for the maximization of efficiency and productivity during wine processing decision-making. This unique
platform has four modules for each fermentation process: (1) Online monitoring of wine fermentation (temperature,
Improvement from 3,5
4.5
pump-over, set point and density), (2) Prediction of the potential wine quality, a winemaking simulator, and a
machine learning model, (3) Prescription of oenological recipes based on optimization, and (4) Diagnosis based on cycles to 4,5 cycles for
the historical data of the wineries. each vat.

Outcome
SmartWinery has been able to optimize the use of vats during the fermentation process leading to an improvement
from 3.5 cycles to 4.5 cycles for each vat. With the advanced technology, there have been gains in processed grapes
per harvest period, resulting in an additional 2.56 million kilograms of grapes with the existing capacity, and
$375,000 USD in savings from acquiring fermentation tanks for the vintage.

375K
In savings: the cost to
acquire fermentation tanks
for vintage.

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