SAP Business Technology Platform For Utilities v2 - L1 - L2 - P

SAP Business Technology Platform for Utilities
Unlocking New and Intelligent Value with Digital Technologies

SAP IBU Utilities and SAP Platform & Technologies Global CoE
May 2021
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INTERNAL
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BUSINESS
ACROSS ALL FUNCTIONS
PROCESS
EXPERIENCE MANAGEMENT
APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD
SUSTAINABILITY MANAGEMENT
SAP BUSINESS TECHNOLOGY PLATFORM
TECHNOLOGY DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

MANAGEMENT DEVELOPMENT TECHNOLOGIES
& INTEGRATION

Technology Categories
SAP BUSINESS TECHNOLOGY PLATFORM
DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

& INTEGRATION
Integration Data-to-Value Extensibility

Achieve integrated Create advanced Ensure rapid and
business processes insights and decide continuous
with confidence innovation

Customer Value
DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

& INTEGRATION
Power connected Multi-cloud Extensive partner Rapid Holistic business

end-to-end openness ecosystem implementation and technology
business • Run SAP BTP in any • 15,000 partners across
and fast time platform
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SAP applications such as and customer choice the needs of your payback period, monetize Application Development
Intelligent Suite (e.g. SAP business investment, fund & Integration, and
S/4HANA) and Industry subsequent high-value Intelligent Technologies
Cloud so customers can use cases (embedded) that provide
optimize cross-line of Data-to-Value,
business processes and Integration, and
achieve competitive Extension customer
differentiation outcomes

Pre-Built Content for Rapid Implementation
Integrate across Differentiate Expand value with Analytics Line of

your value chain outcomes with cloud extensions Business and
• 1,800+ prebuilt integration SAP’s partner • Guided contextual industry
packs ecosystem experiences • Over 100 pre-built content
• 160+ connectors to SAP • Access to 15,000 partners • Pre-built industry content packages
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and cloud-to-ground business workflows across your ecosystem • Achieve data-to-value and
integrations • Implement best practices become an Intelligent
Enterprise

The Platform for the Intelligent Enterprise
DATABASE
ANALYTICS APP DEVELOPMENT INTELLIGENT
AND DATA
AND INTEGRATION TECHNOLOGIES
MANAGEMENT
Capture, manage, Analyze all your data to Integrate and extend Data is the fuel
and govern your data accelerate insights and applications – build new propelling intelligent
to drive better business transform the data you ways to access and technologies forward –
outcomes have into the answers you interact with your data optimizing processes,
need and igniting innovation
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2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10
WHERE CAN WE
GO TOGETHER?

The Energy Transition Is a Large Change Management Program
New Business Models
… from centralized & fossil-based … … to decentralized, decarbonized, intelligent … … across market roles …
Agile – act swiftly with trusted insights

New Business Culture
Structured
Stable Adaptive, resilient, organizational

ambidextrous – innovate continuously
Control
Coordinated – connect processes & experiences
Yesterday Tomorrow
This Transformation Creates Multiple Action Areas for the Utilities’ Industry
Example: Energy Utilities
Digital Transformation of Regulatory Disruptions Decarbonization and

 Drive uncertainty and increase Distributed Energy Resources
Customer Experience
 New digital channels risk of new ventures, fast political  Renewable energy w/more
 Unique omnichannel customer changes and carbon-free complex predictions
investment strategies  Decentral storage & flexibilities
experience
 Non-energy & service, bundled, (incl. e-mobility)
uniquely personalized; service  Prosumer/Flexumer*
experience  Energy efficiency
 Differentiations through
experience management
Next-gen Infrastructure Next-gen Employer Blurring Industries

 Modernization of aging infrastructure  Resilient for new business models  New competition from external industries,
 Intelligent decentral grid (organizational ambidexterity) reduction of market barriers
 Climate-resistant infrastructure  Attractive employer  Non-energy business models for utilities
 Sustainable utility (UN SDG)  Sector coupling
 Intelligent by use of data insights
(w/o experience gaps)
* Flexumer = Energy Consumer + Energy Producer + Energy Flexibilities

In the Experience Economy Energy Businesses Must Stay Agile to Succeed
Energy utilities are moving from traditional, fossil-fuel-based, one-directional, simple business models
with the energy consumer at the end of the value chain…
Central fossil-fuel Large volume, manual Unidirectional Unidirectional Energy consumers

energy production energy trading energy transmission energy distribution with fossil-fuel cars
… to new composed business models based on decarbonized, bi-directional, blurring value chains with the
prosumer/flexumers* at both ends and profitability outside traditional central energy productions.
Next-gen, intelligent energy Intelligent storage Volatile, mixed volume Bidirectional intelligent Bidirectional intelligent Prosumer / Flexumer
production incl. prosumers and flexibilities automated energy trading energy transmission energy distribution with smart meter and e-cars

Utilities Need to Address Value Chain Transformation as well as Industry
Challenges with Desirable, Feasible, and Viable Solutions
Multiple starting points for sustainable and successful Innovation Management
The “innovations
technology” Feasibility Desirability
approach focusing Technology Factors Human Factors The “new business
on feasibility model” approach
focuses on
desirability or/and
Can we build and deliver it? Do end customers / buyers want it?
viability
Innovation
Viability Can we generate value?
Both approaches focuses have the same business goal: increased business performance for the business.
Key Personas Driving Innovation and Change
Examples
Head of Intelligent Asset Management – Head of Customer Connect and Experience Program –
How to cope with aging infrastructure and shrinking budgets, and Consumers are turning into prosumers and flexumers. How to
coordinate activity of an organization to realize value from assets? improve omnichannel satisfaction, Net Promoter Scores, and
How to balance costs, opportunities, and risks against the desired understand better how to serve flexumers in an environment
and required performance? where customers have choices around generating, storing and
trading their own electricity as well as about energy
management, efficiency, automation, monitoring and control?
Next-gen, intelligent energy Intelligent storage Volatile, mixed volume Multi-directional intelligent Multi-directional intelligent Prosumer / Flexumer
Head of Intelligent Grid, Storage and Metering Operations – Head of Innovative Business and Non-Energy Retail –
How to support renewable energy goals and enhance grid reliability, How to leverage access to millions of customers and launch new
resilience, and safety? How to empower T&D with situational aware- non-commodity products and services that fulfill growing
ness and real-time analytics that are needed to cope with technical expectations of private consumers and small businesses.
challenges imposed by deep penetration of distributed generation?
Flexumer = Energy Consumer + Energy Producer + Energy Flexibilities

To Transform, Utilities Require Critical Business Capabilities
Example: Energy Utilities
The new industry core processes fulfilling the needs of the new business models
Next-gen, intelligent energy Intelligent storage Volatile, mixed volume Multi-directional intelligent Multi-directional intelligent Prosumer / Flexumer
The new support and management processes are additional enablers for the transformation journey:
Intelligent Enterprise Asset Intelligent People Engagement | Intelligent Sourcing and Procurement | Intelligent Intelligent
Management | Digital Supply Chain Human Resources Business Networks Sustainability Mgmt. Finance & Mgmt. Systems

To Transform, Utilities Require Critical Business Capabilities ... (Detail)
Business Capabilities Required Along the Utilities Industry Value Chain (Example: Energy Utilities)
Intelligent Volatile, mixed Multi-directional Multi-directional Prosumer /

Next-gen, intelligent energy
storage and volume automated intelligent energy intelligent energy Flexumer with smart
production incl. prosumers
flexibilities energy trading transmission distribution meter and e-cars
Enterprise Asset Management Metering and Markets Customer Experience

 Portfolio and Project Management  Meter Lifecycle Management  Marketing as Growth
 Asset Operations and Maintenance  Discrete Meter Reading Driver
 Asset Performance Management Processing  Customer Service
 Asset Collaboration  Handling of Time Series Data Excellence
 Environment, Health, and Safety  Energy Settlement and  Empowering Sales to Sell
Regulatory Compliance More
Field Service Excellence  Metering Analytics  Omnichannel Commerce
 Project Management  Customer Experience
 Extended Workforce Management Management
 Field Service Management
Bill to Cash
 Service Experience Management
 Billing of Energy, Water,
Capabilities for the full industry core process and Services
 Revenue Management
for Energy, Water, and
Services
More details: https://solutionportfolio.net.sap/industry/UTILITY

Transforming Business Model
from Selling Light Bulbs to
Light as a Service
40%
cost savings for customers
Usage-Based
billing triggered by consumption
Visibility
into usage and cost predictions
Five
days to achieve a working prototype
“Light-as-a-service is cost saving and with this subscription, people only

pay for usage. The advantages work two ways: we help our customers to
make smarter decisions in their daily profession and as Signify we
unlocked a new business model.”
Marcel Diepens, IT Director

To Transform, Utilities Require Critical Business Capabilities (Detail)
Support and Management Processes
Intelligent Enterprise Asset Intelligent People Engagement | Intelligent Sourcing and Intelligent Intelligent
Management | Digital Supply Chain Human Resources Procurement | Business Networks Sustainability Mgmt Finance & Mgmt Systems
 Portfolio and Project  Core Human Resources and  Plan and Forecast  Corporate  Invoice-to-Pay
Management Service Delivery  Central Procurement Sustainability  Invoice-to-Cash
 Asset Operations and  Talent Management and  Source and Contract  Environmental,  Financial Planning and Analysis
Maintenance Learning  Health, and Safety  Record-to-Report
Buy and Deliver Indirect
 Asset Performance  Talent Acquisition  Quality Management  Travel-to-Reimburse
Good
Management  Employee Experience  Treasury Management
 Supplier and Risk
Management  Governance, Risk and
 Asset Collaboration Managements
 Payroll and Time & Compliance
 Environment, Health, and  Buy and Deliver Direct Goods
Attendance Management  Real Estate
Safety  People Analytics  Buy and Deliver Services
 Invoice and Pay
 Trading Partner Collaboration
More details: https://solutionportfolio.net.sap/industry/UTILITY

Digital Operations Control Center for Maintenance
Description
 Emergency jobs, damage reports and site surveys are processed by engineers (in the field) on mobile
applications, data can flow seamlessly to office-based colleagues for analysis and action
 Data from the network and hundreds or thousands of mobile assets flow can be easily visualized
Business Challenges
 Maintenance applications are focusing on single workplace environments but cannot support team-based
decision making well
 Classic Operation Control Center installations are not interactive and do not offer drill-down capabilities on data,
which is essential requirement for the collaborative decision making process EY AgilityWorks Demo
Northern Gas Networks Demo
Solution
 Employment of prepackaged connectors to link with SAP Plant Maintenance data and
visualize work orders and maintenance analytics
 Integration of analytical data models to SAP Analytics Cloud / SAP Digital Boardroom as
basis for a data-driven real-time operations control center for maintenance
Benefits Business Centricity

 $$ Reduce asset maintenance cost – by optimizing the use of resources based with better visibility into open
work orders Integrated Platform Suite
 $$$ Improve wrench time with advanced analytics to support maintenance execution and strategy decisions Open Architecture
 $$ Reduce MRO Inventory, through ability to drill down into stock availability at different location and open orders
$ = low $$ = medium $$$ = high
 Improved operational visibility for maintenance supervisors
 Faster time to value with faster of integration to maintenance system
back
Unified Call Center
Description Reconnect/Discount
 Integrate information residing in multiple systems (ECC, CIS, IVR) into single data environment for customer services, sales and 20% Pay Bill
28% CWR
marketing Move in/Move out/Transfer
 Customer historical information as well suitable personalized responses to the customer request are provided to support agent 9% High Bill
HSP
delivering a better customer experience
5% 7% Electric Outage
9% Streetlight
Business Challenges 5% 5% All other call types
2%
 Uniform customer experience is required regardless of the interaction channel e.g. email, web, IVR, and the call center
 Siloed customer interaction systems (CIS) for electricity, gas and business services caused long wait-times in one area, while
others have none SAP HANA – First Preferred Data Source for PAE
PAE gets data
 Inability to get a 360 degree view of the customer (hurting customer satisfaction) and hindered running effective marketing IVR PAE provides data
SMART
campaigns
CIS CRM ECC
Solution
 Integration of various data silos (ECC, CIS, IVR, etc.) into a single data model Outage BI
HANA
enabling an enriched 360o view of customer history and details CenterPointEnergy.com
 Employment of fast-compute in-memory predictive algorithms from SAP HANA to

accurately predict customer intent and for performing customer segmentation
 Combination of on-premise (ECC, CIS) to cloud-based systems (SAC and SAP CP)
Business Centricity
Benefits Integrated Platform Suite
 $$ Improve customer satisfaction – identify and engage customers across all channels and devices to improve customer
experiences Open Architecture
 $$ Improve contact center FTE productivity – equip agents with the tools and information to quickly identify, manage, and resolve
service requests
 $$ Reduce customer wait time – streamline contact center and channel support operations
 Reduce total cost of ownership for call center IT back
Pipeline Integrity Management
Description
 Proactively detect and act on pipeline incidents caused by leakage in gas pipes keep serious damage away from people and the
environment
 Utilize in-memory analytics to correlate pipeline integrity KPIs based on data collected in in-line inspections and all available data
that hide potential factors that may contribute to compromised integrity and potential failure
 Add pipeline segments on maintenance lists, and create maintenance orders to be fed into the ERP system, speeding up the
process from hours to seconds
Business Challenges
 Aging infrastructure poses a risk to business operations
 Insufficient spatial data for maintenance planning – caused extra costs and prolonged work (e.g. as gas pipes near sensitive
buildings)
Solution
 Create one common database for real time, structured/ unstructured, business, asset
and spatial data that simplifies and optimizes maintenance planning activities
 Directly schedule work orders on high risk pipelines in the application for improved
maintenance planning
Demo on SAP Demo-Store

 $$ Reduce unplanned asset downtime – predictive maintenance and optimized service
Integrated Platform Suite
 $$ Reduce asset maintenance cost – predictive maintenance and optimized service
 $$$ Improve wrench time – optimize maintenance order allocations and process with visibility into geospatial environment Open Architecture
 Improve public security by proactively addressing critical issues
 Enable spatial analysis of assets with low cost of ownership
back
Visualization and Analytics for Distributed Energy Resources
Description
 Increasing presence of distributed, grid connected photovoltaic systems is disrupting traditional engineering workflows and
integration of data ‘on-the-fly’ is prerequisite for adoption of new methodologies
 Near-real time actual load data together with weather information and data from GIS systems, CIS systems and satellite images are
integrated and aligned to estimate 24 hours forward looking solar production at transmissions substation level. Improve decision
making processes and the costs of energy procurement or generation
Business Challenges
 Disruption of traditional engineering workflows with deep penetration of rooftop solar generation from prosumers (consumers
producing energy) and isolated systems
 Poor situational awareness as data from IT and OT systems in not integrated and lack of analytics and visualizations
 Need for better accuracy of short-term-load forecast and decision support system to avoid overreacting on load spikes and turning –
on extra generation, spinner units
Solution
 Integration of historian data on actual load consumption with estimates of solar
production at level of distribution circuits together with GIS/CIS data Demo Video
 Enrichment of data model via extensions to data from 3rd party providers such as
NOAA satellite images of cloud coverage and 3rd party solar forecast
 Next day load forecast at transmission substation level in one minute interval with Business Centricity
live visualization of situational awareness with overlays of load distribution
Benefits Open Architecture
 $$ Reduced cost of generation and energy procurement – by better exploiting renewable energy resources and adjusting
energy capacity to the actual load demands $ = low $$ = medium $$$ = high
 $$$ Improved planning efficiency – provide real-time weather, energy generation and consumption information to the plan scheduler
 $$ Reduce analytics spend – easy simulation and visualization of data from multiple sources back
Business IoT Platform for Asset Management for Renewables
Description
 Global warming and climate changes have increased pressure on renewable energy producers to drive
efficiencies
 The IoT platform based on SAP HANA and SAP IoT Technology aggregates and correlates technical,
meteorological and financial data to turn unstructured data into decision supporting KPIs in the area of
renewable energy investment market
Business Challenges
 IoT data and financial residing in different system and difficult to integrate
 Information related to all renewable investments (wind park, solar park) might be disparate
 Difficult to realize financial outcomes as we need to predict revenue slippage, downtime and operations
cost across investments quickly and act accordingly
Solution
 Integration of IoT data in SAP Data Intelligence to create early technical failure detection and surface
alerts, which allows clients to react in advance avoiding negative impacts to the asset’s performance
 Employment of open source methodologies for data cleansing and orchestrating predictive scenarios
on equipment failures
 Comprehensive live visualization of asset health
with drill-down capabilities Business Centricity
Benefits Integrated Platform Suite
 $ Reduced maintenance cost – proactively triggering maintenance operations for underperforming
Open Architecture
enterprise assets
 $$ Reduced unplanned downtime – leverage efficient maintenance execution processes to improve $ = low $$ = medium $$$ = high
equipment reliability
back
Smart Building Management
Description
 Collect and analyze anonymous data on the space utilization, occupation and usage of a building based
on sensors mounted on desks, walls, and ceilings
 Constantly measure the issues which are important for office locations, such as space occupation,
temperature, CO2 levels, light intensity, and humidity, to enable smart and sustainable decision-making
Business Challenges
 Multitude IoT input data and sensor readings need to be integrated, aligned and processed in order to
optimize building parameters such as energy management, space occupancy, air quality, and
temperature
Solution
 Collection and processing of IoT sensor-generated data reflecting the space utilization, occupation and
usage of a building. Partner Story
 Personalized analytical insights per each of four user groups: facility managers, employees, cleaning
personnel and executives
 Integration to Heijmans BeSense IoT platform
 Low-code visual modeling via SAP Cloud Platform Rapid Application Development by Mendix
Benefits
Business Centricity
 $$ Reduce energy cost – improve energy use and management through energy monitoring and
analytics Integrated Platform Suite
 $$ Increase occupancy rate – Improve space and facilities management with better monitoring of costs,
Open Architecture
revenues, and space utilization
 $$$ Improve customer experience by enabling proactive measures based on the actual situation and $ = low $$ = medium $$$ = high
real-time building adjustments (e.g. air flow, temperature etc.)
 $$ Reduce facilities management cost with integrated and open innovation platform
back
Smart Response System for Utilities
Description
 Utility companies often have to deal with customers facing problems like electricity outages or
incorrect invoices. Customer tracking and issue identification imposes delays
 Smart response system for Utilities offers 24/7 real-time support with accurate response to the
customer. Understands the request, locates the problem, finds the root-cause and predicts the
resolution time. This frees up the experts to deal with more complex problems and incidents, saving
cost and time
Business Challenges
 Efficiently identify outages and proactively inform the customer about restoration status
 Routing calls and service request to right channels in real-time, especially while dealing with high
volumes
 Inability to categorize and deflect service requests to low cost channels
Solution
 Integration of Customer intelligence and engagement platform to benefit from the Graph, Spatial,
Text, and Predictive Engines combined with the SAP Conversational AI capabilities
 Customer-centric text analysis on dialogue flow to identify issue
 Electrical network and smart meter readings graph analyses to find root-cause combined with spatial
analytics to locate geographic coverage of the problem
 Employment of predictive algorithms on top of historic energy data to predict issue resolution time
Business Centricity
Benefits
 $$ Improve customer satisfaction– route requests to the right experts in quickly and increase first call Integrated Platform Suite
resolution time
Open Architecture
 $$$ Improve contact center FTE productivity – intelligently assign service requests to experts, move
simple queries to low cost channels $ = low $$ = medium $$$ = high
 $$ Reduce customer wait time – streamline contact center and channel support operations
back
SAP-Powered High-Performance Geographic Information System (GIS)
Description
 Large cities have to manage complex assets, however often do not have a
comprehensive strategy for managing them and their maintenance management
systems often are not integrated and/or outdated
 Quickly ingest spatial data into HANA, and integrate with SAP Plant Maintenance
 Enable immediate access to data and multiple geo-databases providing greater user
agility, and high-speed complex spatial query run
Business Challenges
 Poor spatial visualization on location of assets, maintenance orders, inventory, etc
 Unoptimized maintenance and asset management costs resulting in higher cost
 Non-integrated, outdated & obsolete departmental maintenance management systems
Solution
Esri ArcGIS on SAP HANA
 Integration of the 'ESRI ArcGIS platform' in SAP HANA to quickly ingest spatial data
within SAP Plant Maintenance Spatial Solutions with The City Of San Diego
 Utilize SAP HANA Smart Data Access to virtually reference Plant Maintenance tables
 Utilize OOB ArcGIS viewer and standup in production rapidly
 $$ Reduce asset maintenance cost – optimize maintenance order allocations and Integrated Platform Suite
process with visibility into geospatial environment
Open Architecture
 $$ Improve wrench time - optimize maintenance order allocations and process with
visibility into geospatial environment $ = low $$ = medium $$$ = high
 Enable spatial analysis of assets with low cost of ownership
back
Spares / Service Parts Inventory Optimization
Description
 Usage monitoring and replenishment optimization of spare parts is challenging
 Demand based on historical movements and reliability parameters need to be analyzed to
assess spare part risk contribution to overall service level goal
 Enable a one-click optimization of MRP parameters to ensure target service level at minimum
cost for each material and set MRP parameters on top of ERP and S/4HANA
Business Challenges
 Unpredictable spare parts demand and alignment with availability of spares related to the
installed configuration
 Lack of certainty for long-lead items from suppliers
 Stock level management is difficult due to inconsistent master data (plants, customer sites,
and countries)
 Poor visibility into spare part status or location within the supply chain
Solution
 Creation of a single data model incorporating historical demand requirements, inventory stock Demo Video
and supplier information (costs, lead time etc.) Spare Parts Optimization Demo
 Execution of simulation based assessment of the demand distribution by accounting on
historical movements or reliability
 Inclusion of additional complexities (e.g. shelf-life and seasonality) in the analysis Business Centricity
 One-click optimization of optimized MRP parameters on top of ERP and S/4HANA
Benefits
Open Architecture
 $$$ Reduce MRO inventory cost - optimize warehousing activities, including inbound and
outbound processing, distribution, and storage $ = low $$ = medium $$$ = high
 $$ Reduce downtime – by minimizing number of stockouts with MRO inventory
 $$ Improve service level compliance - by having the right inventory levels at right locations
back
Improving Customer Service with AI and ML
Description
 Excellent customer service operations are essential to ensure customer retention
 Companies that align the business around their customers retain more of them, increase sales,
and attract new business through positive word of mouth
 SAP Service Ticket Intelligence automatically categorizes customer tickets, proposes solutions and
prioritizes the tickets for customer service employees
Business Challenges
 With around 120.000 e-mails incoming per year, 148 employees found manually managing
communication inefficient and time-consuming, sometimes delaying response to customers by as
much as five days “These tools have opened up new possibilities for
Solution us. And, with SAP Early Adopter Care, we had all t
he support we needed, from preparing data, to trai
 SAP Service Ticket Intelligence can organize thousands of e-mails automatically and to ensure ning, and beyond we couldn’t have done it by ours
faster response times elves.”
 Natural Language Processing and advanced Machine Learning Automatic algorithms are Mihaita Marinescu. SAP CRM Architect, cc energie
employed for the pre-processing of e-mails in order to analyze the email subject and to identify
which action to take such and flag criticality of the email
 Tickets are automatically created and forwarded to the relevant customer care employee for Business Transformation Study
prompt handling of the customer request
 $$ Improve customer satisfaction– route requests to the right experts in quickly and increase first
call resolution time Integrated Platform Suite
 $$$ Improve contact center FTE productivity – intelligently assign service requests to experts, Open Architecture
move simple queries to low cost channels
 $$ Reduce customer wait time – streamline contact center and channel support operations $ = low $$ = medium $$$ = high
back
Efficient Homes with Improved Insight into Demand and Supply
Description
 Millions of connected home products are being sold to deliver enhanced energy services generating to a “SAP solutions supported Centrica Hive in our str
new stream of data that need to be analyzed for improved decision making ategic transformation for future growth. By providi
 Perform a technical intervention that would help foster the company’s ambition and expectations, starting ng an effective demand and supply solution, SAP
with more-accurate insight into demand and supply Integrated Business Planning has given us a mor
 Improve efficiency of operations and supply chain management via interactive what-if planning scenarios e-efficient way to operate and manage our global
supply chain.”
enablement
Marco Mennella, Senior Solution Architect, Centrica plc
Business Challenges
 Immature processes and disparate systems
 Consolidation large offline spreadsheets into one resource
 Inability to obtain an interactive picture of volume and value during sales and operations planning meetings 33% Real-time
Solution Improvement What-if
 Leverage the SAP Integrated Business Planning for supply chain solution for data consolidation and to in stock turnover rate Scenario Planning
improve operational efficiency and optimize inventory
 Obtain visibility of inbound receipts from manufacturing partners and stock availability from third-party
logistics providers Business Transformation Study
 Integrate with SAP Cloud Platform to enable dashboard and analytics giving company leaders meaningful
business metrics and alerts
 Real-time what-if scenarios that provide an interactive picture of volume and value during sales and
operations planning meetings
Business Centricity
Benefits
 $$$ Reduce overall supply chain planning cost – by actively monitoring supply chain activities and initiating Integrated Platform Suite
appropriate actions to streamline business
Open Architecture
 $$$ Reduce revenue loss due to stock-outs – by leveraging real-time inputs on demand patterns to
optimize inventory levels and by utilizing what–if capabilities to respond to changes in demand and supply $ = low $$ = medium $$$ = high
 $$ Reduce transportation spend – by reducing expedited transportation spend as a result of better
response planning
back
Augmented Analytics and Dashboarding for Smart Meter Data
Description
 Getting in-depth customer insights and performing advanced customer segmentation based on energy
consumption patterns is challenging
 Turn massive volumes of smart meter data into powerful insights that transform customer interactions and
business operations
 Perform energy efficiency benchmarking and provide customers with self-service access to energy data
Business Challenges
 Turning smart meter data to real-time insights requires flexible, interactive dashboarding and augmented
business intelligences
 Maintaining multiple analytics solutions for energy data and connecting each to a mash-up of different data
sources requires effort and technical skills
 Lack of live data access for advanced analytics results in maintaining multiple data copies of energy data
Solution
 SAP Cloud for Energy contains embedded energy analysis capabilities Options for Utilities to Manage Smart Meter Data (Blog)
 Connect SAP Cloud for Energy with SAP Analytics Cloud for advanced analysis SAP Analytics Cloud for Utilities
 Analyze and visualize data driven insights on top of live meter readings
 Improve operations room experience for energy data out of the box by using SAP Digital Boardroom in
combination with SAP Cloud for Energy
 $$ Improve savings from shifting peak-hour consumption – plan, run, and optimize demand management Integrated Platform Suite
programs with comprehensive customer information and effective collaboration with stakeholders
 $ Improve demand forecast accuracy – support timely and flexible analytics for a better decision making Open Architecture
with energy analysis solutions
 $$ Reduce billing cycle time – improve operational efficiency through embedded intelligent meter reading
processing
back
SAP for Utilities
High-Level Architecture
Contract
Accounting
and Invoicing (FI-CAC)
Experience Management Digital
for Customer | Brand | Cloud Market SAP S/4HANA Cloud Core
Product | Employee for Energy Communication
Qualtrics
Project Intelligence Asset Intelligence
Network Predictive Asset Insights Network Spend
Management
Commerce
Asset Asset Strategy and Enterprise Product
SAP Ariba
Commerce Manager Performance Management Development
SAP Concur
Accelerator
SAP Customer SAP Fieldglass
Marketing Experience Intelligent
Cloud Solutions
Sales Analytics Digital HANA | Data Data Integration Digital
Field Service Management Cloud Boardroom Warehouse Cloud Intelligence IoT RPA Suite Experience People
Customer Subscription Engagement
SAP Self Service Billing
Data Service SAP Business Technology Platform
Accelerator by SEW SAP SuccessFactors
Profitability and SAP S/4HANA Utilities extensions for SAP Document Presentment, SAP Asset Information
On-Premise Solutions
Performance Management meter to cash processes by PROLOGA Extended ECM by OpenText Workbench, MDG-EAM by Utopia
S/4HANA
. Utilities for Customer Management SAP S/4HANA Utilities (Meter Data Management and Operations, Bill-to-Cash) Data GIS
Multi Warehousing on
Converg. Digital Asset Mgmt. S/4HANA
Resource Convergent S/4HANA Portfolio and Environment, Geo Enablement Master Data SAP
Charging for Resource Enterprise
Schedulin Invoicing Service Project Mgmt. Health & Safety Framework Governance SAP HANA
Core Scheduling Content Mgmt.
g (Spatial)
SAP S/4HANA BW/4HANA
SAP Business Technology Platform SAP HANA, …

Database | Data Management | Analytics, Predictive Planning | Integration | Intelligent Business Services & Processes | App Dev & Digital Experience
Legend: Business Technology Platform SAP Intelligent Suite, SAP Industry Cloud incl. SAP Cloud for Utilities (O-Data) SAP Experience Management (X-Data) SAP-branded partner solutions

Data and Metadata Integration enabling
SAP BTP Reference Architecture for Intelligent Utilities Reporting and AI driven solutions
App | Process Integration
Metadata Integration
*SaaS offerings. ** PaaS Offerings
©
Pre-built content available
SAP Analytics Analytics Hub** Non-SAP Analytics

SAP
SAP Analytics Cloud**© Digital Boardroom Custom PowerBI Tableau Qlik ESRI …
Business
Applications Browser Mobile
Analytics Planning Predictive Applications Objects
On-Premise Cloud Other Data Sources

SAP Data Warehouse SAP Cloud
(Metadata Management | Data Integration | Data Quality)
SAP Cloud**© Platform Databases

BW/4HANA Dev Tools**
Enterprise Information Management
Data Lakes
SAP HANA
Cloud Data Stores
SAP HANA Cloud**
IoT | Sensor Data
HANA In-memory Database
Online Data
Spatial | PAL | APL | Graph | Text SAP Data Intelligence**
Data Tiering | Data Lake Integration Metadata Explorer Data | ML Pipelines Unstructured Data
ETL/ELT Replication Virtualization Streaming Semantic Data Lake | SQL-on-file

TensorFlow | R | Python
Intelligent Business Process

SAP Cloud Platform SAP Cloud Platform
Management**©
Extension Factory**© Integration**©
(Workflow | Rules | …)
SAP S/4HANA
SAP. Cloud Outage
(IS-U) © incl. SAP Ariba* SAP Concur* Qualtrics* SCADA | OSISoft PI Work Management Geospatial
SAP MDG
for Energy* Non-SAP Management
Applications SAP Customer SAP

SAP Fieldglass* SAP IAM* Applications Smart Meters |
IVR OpenText Salesforce …
Experience* SuccessFactors* MDM

eData Value Workshop
Introductory & Deep-Dive Sessions: Remote Collaboration, 2–3 Hours
+ =
Purpose Attendees Outcome

 How SAP Business Technology  Business & IT leaders  View on industry trends to SAP
Platform can help to:  Digital / Innovation officers business technology framework
– Decide with confidence and integrity  SAP awareness via industry &
– Connect processes & experiences
 Optional for deep-dive
session: LoB case studies, with practical
– Continuously innovate demos
– Business & data analysts
 Interact virtually with SAP cross – Data scientists  Customer initial gains and pains,
the globe experts addressing – Data engineers & IT discovery & prioritization of gain
industry, LoB, technology and data architects creators and pain relievers
science topics, using surveys and
 Next steps / ex. deep-dive
collaboration tools
workshop
Next Step: Learn More
Intelligent Enterprise for the Utilities Industry
 SAP Industries White Paper  Customer Engagement Platform  CEP Storyboard
 Industry 4.0 Strategy  Intelligent Enterprise Poster  Intelligent Enterprise Video

Next Step: Learn More
 Cloud Platform White Paper  Technology and Innovation

Overview and Outlook
   Platform & Technologies -

Business Technology Platform SAP Business Technology Platfor Sales Plays & Enablement
m - L0 Presentation

Thank you.
Contact information:
F name L name
Title
Address
Phone number
Use Case-Specific Architecture
 Logical Data Warehouse

 Customer Inbound Communication
 Rate Simulation to recommend Best Customer Plan
 Advanced Metering Infrastructure (AMI) data for Data Science

Logical Data Warehouse Architecture
*SaaS offerings
** PaaS Offerings
©
Pre-built content available
On-Premise Cloud Non-SAP Services

SAP Analytics Cloud* SAP Data Warehouse Cloud*
SQL
Remote Table Replication Backing Service for Advanced Analytics Connect

SAP Reporting | Analytics
BW/4HANA
SAP Data Intelligence* SAP HANA Cloud* Geospatial
Open Service Broker / API

Metadata
SAP HANA HANA In Memory Database SDA | RTR AI | ML
ABAP CDS
SDI Federation/
Reader/Converter Native Storage Extension (NSE) Replication Databases
Federation/Replication
Kafka Loader
Metadata Acquisition
ABAP CDS Access
HANA Data Lake SQL-on-files SQL-on- NoSQL

Data | ML Pipelines File Read
HDFS | Spark
Data Acquire & Transform Data Tiering

Data Lakes
Logging | Authentication | Authorization | Destination | Custom Domain | Scheduler | …
Block Storage
SAP Cloud Platform Foundation
File Storage
SAP S/4HANA
SAP Cloud Outage
(IS-U) © incl. SAP Ariba* SAP Concur* Qualtrics* SCADA | OSISoft PI Work Management Geospatial
SAP MDG
for Energy* Non-SAP Management
Applications SAP Customer SAP

SAP Fieldglass* SAP IAM* Applications Smart Meters | IVR OpenText Salesforce …
Experience* SuccessFactors* MDM

Logical Data Warehouse
Represents a unified data warehouse across different data solutions (EDW, Data Lakes, Object Stores etc.) and provide a
single point of access to all data in the enterprise
Gives users and data scientists the ability to process any data in context and merge data sets from different sources without
necessarily moving the data physically to a single central location, while still providing the governance, lineage and audit
capabilities.
Data can be brought together in one of the following ways:
 Data Acquire & Transform using ETL/ELT tools like SAP Data Services, HANA SDI or 3 rd party tools
 Data Tiering to manage where the data is stored based on its value and frequency of use using HANA on-prem and/or HANA Cloud
capabilities. An example of these tiers is – HANA In-memory (Hot), HANA Data Lake (Warm), and ADL/S3 (Cold) with seamless access
across the tiers
 Federation to access the data remotely where it resides when it needs to be processed/queried using SDA or SDI
 Replication to replicate the data from source to a central repository in real-time using SLT, SDI, Data Intelligence
 Streaming to consume and/or process data from sources such as sensors, and still being able to mash it with other data sets
Integration between Enterprise Data and Data Lakes; or IT and OT data can be made possible by SAP Data Intelligence to
bring these disparate data types together and process them in context.
Metadata across these different datastores and applications, along with data profiling results, is captured in SAP Data
Intelligence where it can be published and catalog for discovery and search

Customer Inbound Communication
 The models developed below are integrated into

Customer Facing Applications 3 Other Apps 3 different customer facing systems/applications, such
Customer Call as IVR, Call Centers, Mobile App, website to provide
IVR Chatbot Mobile App .com Website Analytics Planning
Center a better customer experience and other Applications,
such as SAP Analytics Cloud and SAP Analytics
Cloud for Planning
 The models are improved based on the feedback
Customer Next Best Action Engine Intelligent Call Routing  Batch processes use propensity model to determine
2 which products may be of interest to the customer.
Batch Propensity Calculation Real-time Processing
Real time processing takes into account the batch
2 results and refine them based on customer interaction
and real-time data.
 Models to predict the reason for customer’s call
based on real-time data (such as outage, outstanding
1 SAP HANA Platform (On-Premise | Cloud**)
bills, non-payment disconnection etc.) to proactively
HANA In-memory Database address the customer’s needs and route the calls
SAP Data Intelligence**
Spatial | PAL | APL | Graph | Text
Metadata Explorer Data | ML Pipelines
TensorFlow | R | Python
Data Tiering | Data Lake Integration
Semantic Data Lake | SQL-on-file
Active-Active, Read Enabled
 Data from different SAP | non-SAP systems are
ETL/ELT Replication Virtualization Streaming 1 integrated into SAP HANA physically or virtually.
 AI/ML is used within SAP HANA and/or SAP Data
Intelligence to develop/train and deploy models for #2
above, which work with batch data and real-time data
SAP Customer Energy Smart Meters, Outage

SAP BW/4HANA Weather Demographics Contact Center
SAP Experience* Non-SAP Management MDM Management
Applications SAP S/4HANA (IS-U) Qualtrics Applications Salesforce

Work
Geospatial E-commerce E-mail Marketing …
Management

Rate Simulation to Recommend Best Customer Plan
Customer Facing Applications 3 Other Apps 3 The information from simulations can be used for
targeted marketing and proactively advising individual
Customer Call customers how their bill would be affected by enrollment
IVR Chatbot Mobile App .com Website Analytics Planning
Center in different time-of-use rate plans; same comparison
can be made available to the customer via an online
portal, and if the customer calls the call center.
SAP HANA On-Premise 2 Data Warehouse Cloud 2 Results of the billing simulation can be stored in on-
premise SAP HANA or SAP HANA Cloud or SAP Data
on SAP HANA Cloud
Warehouse Cloud to be made available to the
customers and call center representatives
Historic Usage | Meter Data

SAP S/4HANA Utilities (ISU)
1
Databases
Billing Engine PAL | APL Engines Data Lakes
Cloud Data Stores
Based on the customer historical usage, and other

1 available data, the utility can calculate every single
customer’s bill on two or more rate plans using the IS-U
billing engine
SAP SAP Customer Non-SAP Smart Meters | Energy

SAP BW/4HANA Qualtrics Weather Demographics E-commerce Contact Center …
Applications Experience* Applications MDM Management

Advanced Metering Infrastructure (AMI) Data for Data Science
Customer Facing Applications 3 3 The models and analytics developed below are integrated into
different systems/applications, such as IVR, call centers,
mobile app, and website to provide a better customer
SAP Analytics Cloud Customer Facing Apps Asset Analytics Asset Management Marketing Applications experience
Multiple use cases for data science, where AMI data is

combined can be deployed, such as:
 Demand clustering, situational awareness of network, load
Data Science Sandbox research, demand response analytics, load forecasting, theft
analytics.
Development Ad hoc Use Cases
2  Other use-cases are asset, commodity, customer, and
revenue-related.
2
Other Data Sources
Databases
SAP HANA Platform (On-Premise | Cloud**)
Data Lakes
HANA In Memory Database
SAP Data Intelligence** Cloud Data Stores
Spatial | PAL | APL | Graph | Text
Metadata Explorer Data | ML Pipelines
Data Tiering | Data Lake Integration TensorFlow | R | Python
1 Semantic Data Lake | SQL-on-file
AMI data (collected every 15 minutes), is combined with data
1 from other sources, such as SAP IS-U, CIS, billing and
ETL/ELT Replication Virtualization Streaming payment, demographics, outage management, asset
management system etc. can be used for various data science
scenarios.
AMI data is spread across SAP BW/4HANA, SAP HANA, and
Data Lakes
SAP SAP Cloud for Work Outage SCADA |

SAP Ariba* SAP Concur* Qualtrics* Geospatial
SAP SuccessFactors* Energy* Non-SAP Management Management OSISoft PI
Applications SAP SAP Customer

SAP MDG
SAP S/4HANA SAP
SAP IAM* Applications Smart Meters,
IVR OpenText Salesforce …
Fieldglass* Experience* (IS-U) BW/4HANA MDM

… And They Need to Enable Intelligent Innovation Use Cases Along the
Value Chain
Intelligent Volatile, mixed Bidirectional Bidirectional Prosumer /

Utilities Industry Next-gen, intelligent energy
storage and volume automated intelligent energy intelligent energy Flexumer with smart
Core Processes production incl. prosumers
flexibilities energy trading transmission distribution meter and e-cars
Intelligent Master Data Governance Intelligent Master Data Governance Energy Retailer - Improving Customer Experie
nce *
Windfarm Analytics Short-Term Load Forecasting
Decide with Predictive Maintenance for Undergroun
Transformer Survival Analysis Energy Retailer – Customer Service and Sale
s Force Automation *
confidence and d Power Lines Pipeline Integrity Management
integrity Satellite Image Services Secure Predictive Maintenance in Smart Grids Energy Efficiency
Predictive Maintenance for Underground Power Lines * Efficient homes with improved insight into demand and supply
Predictive Maintenance for Electricity Distribution Wooden Poles
Vegetation Management Satellite Image Services Load Profiling
Transformer Load Analytics for Long-Term Load Capacity Planning Customer Digital Experiences
Yard Logistics in the Air SAP-powered High-Performance GIS * Customer Retention Insights
Commercial Project Management * Commercial Project Management * Personalized Campaign Management
Theft and Fraud Detection for Utility Distribution Improving Customer Service with Artificial Inte
Connect Improved Operational Efficiency - Extending and Automating Processes lligence and Machine Learning
Digital Operation Control Center for Maintenance
processes & Customer Lifecycle Analysis
Augmented Analytics and Dashboarding for Smart
experiences Meter Data XM Driven Revenue from New Services and
Products
Gain New Insights and Optimize Assets with Real-Time Eng Digital Transformation in Transmission Line Inspections Intelligent Robotic Process Automation (iRPA)
ineering Analysis *
Intelligent Material Traceability Record Management Unified Call-Center
Business IoT Platform for Asset Management for Renewables Self-Service My Water Easy
AI-Driven Inspection of Electric Poles
Continuously Blockchain – Renewable Energy Distribution / Next-gen REC’s *
Energy Retailer – Scaling Non-Commodity Bu
innovate Virtual Power Plant * Cloud-based Integration for Green Electricity and siness *
Innovative Energy Services
Visualization and Analytics for Distributed Energy Resources Gamification Driven Demand Response Mgmt
Smart Response System for Utilities
*SAP or 3rd party standard application extended with SAP technology
… and They Need to Enable Intelligent Innovation Use Cases in Support and
Management Processes
Support and Intelligent Sourcing and

Intelligent Enterprise Asset Intelligent People Engagement | Intelligent Intelligent
Management Procurement |
Management | Digital Supply Chain Human Resources Sustainability Mgmt. Finance & Mgmt. Systems
Processes Business Networks
Intelligent Master Data Governance Employee Insights Procurement Lead Time Forecasting Real Time Energy Monitoring Profitability and Performance Insights
Asset Data Quality Talent Exchange * Spares / Service Parts Inventory OptimizEnergy Management Analytics – Con
Business Integrity Screening
ation sumption Monitoring
Windfarm Analytics Real-Time Financial Analytics
Decide with Smart Building Management
Advanced Document Management Total Margin Management
confidence and
Energy Efficiency Energy Efficiency Intelligent Payments & Fraud Managem
integrity ent
Predictive Maintenance for Underground Power L Load Profiling
ines* Risk Management with Monte Carl
o Simulations
SAP-powered High-Performance GIS
Digital Operation Control Center for Mainten Operation Control Center and Intelligent Dash Operation Control Center and Inte Digital Field Worker Commercial Project Management *
ance boards for HR lligent Dashboards for Procureme
nt Theft and Fraud Detection for Utility Distrib
Intelligent Material Traceability Record Managem ution
Connect ent Smart Business Network & Suppli
processes & Operation Control Center and Intelligen
Commercial Project Management* er Collaboration t Dashboards for Finance
experiences
Detect Water Leakages with Intelligent Analytics
Water Leak Detection with ML
Gain New Insights and Optimize Assets with Rea Dashboarding and Analytics for Conting Intelligent Material Traceability Rec Virtual Power Plant * Real-Time Data Anonymization
l-Time Engineering Analysis* ent Labor ord Management
Continuously Blockchain – Renewable Energy
innovate AI Driven Inspection of Electric Poles Distribution / Next-gen REC’s*
Extended Predictive Maintenance and Services Intelligent Material Traceability Re

* cord Management
*SAP or 3rd party standard application extended with SAP technology

Profitability and Cost Management
Business Challenges
 Comprehensive profitability and performance management require the combination of SAP for Utilities
data with non-SAP systems covering power generation, power transmission & power distribution
 Building utility specific dashboards, forecasts, simulations, transfer pricing models, etc. from scratch is
cumbersome and difficult to maintain
Solution
 Leverage SAP Profitability & Performance Management (by MSG Global) for end-to-end insights,
forecasts, simulations as well as global transfer pricing models
 Use pre-built utility specific content as well as pre-built integration points to combine data from SAP with
non-SAP systems
 Leverage HANA’s advanced analytical processing engines such as graph, spatial, etc., in combination with
high execution speed
Benefits
 Increase in profitability
 Faster time-to-market
back
Master Data Governance for Intelligent Enterprise Asset Management
Business Challenges
 To optimize operations and planning, utilities are combining e.g. IoT data from plants and field
based equipment with data from SAP EAM. However, unifying master data of a wide variety of
data sources is a prerequisite and a big challenge for utilities
Solution
 Leverage Utopia’s SAP MDG for Enterprise Asset Management (EAM), Linear Asset
Management (LAM) and SAP Asset Information Workbench to unify master data management of
plant and equipment assets across the entire system landscape
 Combine data from multiple sources and infuse additional insight into standard business process
from design through construction, operation and maintenance to decommission for plants and
field equipment
 Use SAP HANA’s advanced analytical processing engines such as graph, spatial, etc., in
combination with high execution speed
Benefits
 Improved asset utilization
 Lower risk of equipment failure and outages
back back
Extended Enterprise Content Management
Business Challenges
 Operating in a regulated industry, utilities are finding it hard to efficiently manage the creation, review and
approval of regulated asset documentation requiring input from various departments
 Organizational and IT silos are preventing utilities to efficiently and securely share relevant engineering
documentation
Solution
 Leverage OpenText Extended ECM for Engineering to create and review engineering documents, from
projects to handover to asset management and consequently make them readily available from with SAP
applications for e.g. maintenance management in SAP EAM
 Leverage HANA’s advanced analytical processing engines such as graph, spatial, etc., in combination
with high execution speed
Benefits
 Improved asset utilization
 Improved asset maintenance
 Higher employee and customer satisfaction
back
Commercial Project Management
Business Challenges
 Difficult to plan and control the execution of thousands of asset projects
 Decision making often based on outdated data
 Challenge to assess project risk, and financial impact of project changes often unclear
 Difficult to coordinate and collaborate with 3rd parties
Solution
 Integration of SAP Digital Boardroom and SAP Analytics Cloud with SAP PPM
 Correlates financial indicators such as Net Present Value of planned investments with assessed project
risks
 Dynamic calculation of risks based on project criticality, vendor history, contractual implication and
change effort
Benefits
 Accurate, real-time data for decision making by stakeholders
 Decision makers can easily review the current status of asset construction and maintenance projects
without the need to dig into the expert applications in SAP PPM
 Allows asset intensive companies to closely monitor execution and budget consumption of asset
projects and put these KPIs into the context of the risk level for an individual project
 Gain valuable insights into schedule and cost performance of projects
back back
Customer Retention Insights
Business Challenges
 Limited Insight: challenges to identify the relevant data sources and specific information to
narrow down reasons for customer churn
 Not customer-centric: legacy systems and processes prevent having a single view of the
customer (e.g. all product holdings) and across various channels (phone, branch, internet, etc.)
 Data limitations: failure to understand customer transactional behavior due to limited data
acquisition capability
Solution
 The SAP HANA based solution allows to follow the ‘digital fingerprints’ of each individual
customer, measuring the relevance of touch points related to churn and provides timely churn
prediction
Benefits
 Analyze and create insights into customers’ behavior. Provide the ability to mine, predict and
capture leading retention indicators and take proactive actions using machine learning
 Improved return on marketing investment
 Cost savings: it is 5-10 times more expensive to acquire new customers than to keep existing
customers
 Increased revenue stream from customer base
back
Self-Service My Water Easy
Business Challenges
 San Diego runs the water utility for over 1.4 million customers
 The City of San Diego was struggling with high service center call volumes about billing and water service
 It wanted better way to resolve bill disputes and demands for more convenient payment options
 They also needed to reduce water consumption to meet state goals
Solution
 SAP Cloud Platform we created ‘MyWaterEasy’, a self-service digital customer engagement platform that has
transformed the customer relationship by allowing convenient, easy, real-time access to utility services and
information
 The solution was built using a customer engagement platform from the company Smart Energy Water(SEW),
which built their solution on SAP Cloud Platform
 SAP Cloud Platform also provided the critical backend integration, including to the SAP billing and customer
information system
Benefits
 20% reduction in water usage
 32% decrease in operational expenses
 25% reduction in call center volume
back
Bots and Customer Experience to Improve Customer Experience
Business Challenges
 Need to grow non-commodity business from small to large scale
 Increase revenue, expand online presence
 Empower the marketing and operational support group
 Reduce time to market for products and services
Solution
 SAP Commerce, SAP Marketing, SAP Service Cloud, SAP BRIM
 SAP Conversational AI transforms customer and employee experience
 SAP Intelligent RPA automates the most repetitive and time-consuming processes
Benefits
 Improving revenue and time to market
 Ability to sell new products to current and new customers
 Customers can choose to pay via their utility bill (by check) or via credit card
back
Bots and RPA to Scale Non-Commodity Business
Business Challenges
 To improve customer satisfaction energy retailer must integrate all processes across the entire organization
 Digitally transform its business by using the latest technologies on mobile devices
 Have all processes available in real time
Solution
 SAP Hybris Cloud for Customer (Customer experience, Commerce, Contact-Center, Marketing, Collaboration)
Benefits
 Reduce repair times from six hours to two hours
 Reduce on-site customer quotations from one month to real time
 Easier and faster access to all customer information in a single repository and in real time
 Manage every item of work and measure the impact it has on the overall business
 Improve quality of service
 Increase productivity
back
Bots and RPA to Improve Customer Service and Sales Force Automation
Business Challenges
 To remain competitive in fast changing market, energy retailers need to improve the digital
business pillars, customer experience and sales force automation
Solution
 SAP Sales Cloud
Benefits
 Improve quality of service
 Increase efficiency by providing state of the art technologies to customers and employees
 Improve employee satisfaction
back
Business Challenges
 With around 120.000 e-mails incoming per year, 148 employees found manually managing
communication inefficient and time-consuming, sometimes delaying response to customers by as much
as five days
Solution
 SAP Service Ticket Intelligence leveraged to organize e-mails automatically and to ensure faster
response times
 Automatic pre-processing of e-mails to analyze subject and to identify which action to take such as
pushing to high priority or forwarding to the relevant person
Benefits
 Faster processing of incoming emails for sorting and forwarding – thereby also saving time for team
leaders who previously managed and distributed these manually
 Easier classification of communication due to machine learning capabilities that identify language and
keywords such as “urgent”, “complaint”, or “CEO”
 Increased data volume on customer communication that will help with reporting, complaints processing,
and further developments in the future
“These tools have opened up new possibilities for us. And, with SAP Early Adopter Care, we had all the support we needed, from preparing data, to training, and beyond we couldn’t
have done it by ourselves.”
Mihaita Marinescu. SAP CRM Architect, cc energie back
Short-Term Load Forecasting
Business Challenges
 Ability to monitor short-term load variations from norm to allow timely reconfiguration of capacity to meet
energy spikes
 Identify load variations early enough to enforce the most economic load rebalancing option
 Transparency of forecasting models to adhere to audit regulations
Solution
 Leveraged SAP HANA to create harmonized view of previously siloed data (transformer, weather, cost,
spatial etc.) for enabling accurate forecast models
 Ability to run vast number of parallel forecasting models and have the system deduct the optimal actions
Benefits
 Higher load utilization / less idle reserve capacity
 Minimize transformer overload (which negatively impacts lifetime)
 Early identification of missing / wrong customer meter data, enabling proactive resolution – large drop in
regulatory violations
YouTube: SAP HANA at CenterPoint Energy
Alliander’s
SAP HANA powered Load Forecasting Electricity Application
back
Transformer Survival Analysis
Business Challenges
 Transformers face a continuous and irreversible loss of life during operations
 Siloed and incompatible data structures prohibited effective transformer performance analytics
Solution
 Leveraged SAP HANA to integrate all available transformer data collected in periodic inspections like
load, temperature, dissolved gas analysis test, oil physical tests, and winding power factor tests
 Utilize survival analysis to determine to estimate remaining life
 Utilize classification models to estimate probability of failure
Benefits
 Identify need for infrastructure investments earlier
 Create methodology based on consensus of different algorithms and create more solid business cases
Proactive Asset Management
for request of funds for asset replacement
Richard Wernsing & Angela Rothweiler, PSE&G
 Improve compliance by generating auditable analyses
back
Blockchain – Renewable Energy Distribution / Next-Generation RECs
Business Challenges Renewable

4
Regulator
5
Energy
 Provide next-generation 1:1 renewable energy certificates (REC) for local Generator Retailer
clean energy / biogas created economically and stored tamper-proof
SAP for
 Provide a cost-effective end-to-end transparency from energy producer
Utilities
to consumer that ensures all constituents are aligned in between (IS-U Billing)
3
Solution 8
2 1
 Leveraged SAP Cloud Platform’s Blockchain service to securely integrate 6
7
Blockchain into the multi-node entities (involving several SAP Meter Data
landscapes) Responsible
Network
SAP for Utilities Operator
Benefits (SAP IS-U Energy
Consumer
 Ability to trade green energy at half hourly interval to balance renewable Data Management)
supply and demand

 Reduce costs caused by manual process steps and fees paid to
Blockchain-based 1:1 renewable renewable certificate Electricity Transport
intermediaries
 Complete auditability and transparency from green energy generation till Blockchain Application on the SAP Cloud Platform, Blockchain account can read the blockchain
stores the blockchain and runs the consensus algorithm and send signed transactions
its consumption with zero manual transactions
Blockchain in the Energy Sector - T

he Potential for Energy Providers
back back
Secure Predictive Maintenance in Smart Grids
Business Challenges
 Gas distribution networks is a high regulated industry; each system contains many measuring devices
that must follow strict monitoring protocols
 Cathodic protection is a technique to control the corrosion of gas distribution systems
 Devices and systems are spread across different geolocations. As they represent the last mile to the
customer, data is typically not held in enterprise asset management systems
 A single device that is not compliant implies a manual re-assessment of the whole system
Solution
 Extend capabilities of Linear Asset Management system
 Continuous monitoring of devices and systems, using HANA
 Spatial visualization using SAP HANA Spatial and ESRI
 Analysis of cross-correlation between devices, using SAP HANA Predictive Analysis Library (PAL)
 Forecast of yearly non-complaint system and devices
Benefits
 Visualization of the network of system and devices in real-time
 Higher safety standards and new insight on the devices behavior within systems
 Optimization of maintenance activities based on forecasted compliance status
 Reduction of costs due to more systems complying with regulations
back
Vegetation Management
Business Challenges
 Managing the end-to-end process of monitoring tree trimming, crew scheduling and customer
notification of temporary outages in a streamlined fashion
Solution
 SAP HANA based solution for real time view of customer outage data on a map with Google Street
View integration
 Spatial visualization of circuits and vegetation to enable optimal decisions, based on estimated cost,
estimated reliability, estimated outage occurrence, etc.
 Predict outage per network and premise, explain reasons
 Proactive customer notifications to affected consumers
Benefits
 Shorten outage response time / Improved coordination and mobilization of resources
 Reduce outages with planned prevention activities / Increased availability of live grid
 Improved visualization of outage points
 Accelerate the decision making process, as well as enable best planning and deployment of limited
crews to restore service in the affected areas
back
Risk Management with Monte Carlo Simulations
Business Challenges
 Financial losses due to the combination of multiple risks can be considerably high
 The analysis of the risks is extremely important for future planning, especially to arrange contingency
plans to mitigate risks
 Risks can affect specific business segments, countries, markets, etc. Each scenario requires a new
analysis
Solution
 Evaluate the contribution of multiple risks by using Monte Carlo simulations, implemented on SAP
HANA using the Predictive Analysis Library (PAL)
 Identify critical risks or critical segments / countries / markets, etc. using a value driver tree
 Evaluate what-if scenarios by adjusting the risk distribution function and parameters
 Integration with existing applications, such as SAP BPC
Benefits
 Insight on the impact of multiple risks with different statistics
 Better contingency planning using what-if analysis
 Easy maintenance and extension using SQL instead of complex programming
back
Theft and Fraud Detection for Utility Distribution
Business Challenges
 Revenue protection - fighting fraud and theft of electricity, gas or water (non-technical loss, or NTL)
 Non-payment of utility bills and bad-debt management
Solution
 SAP HANA based solution to analyze and visualize data along with fraud behavior patterns for easy loss
detection
 Automatically analyze each customers’ potential for fraud and the corresponding loss prevention recovery
 Geospatial maps, as well as dynamic KPIs, graphs and reports with multiple dimensions
 Clear vision of data and metadata for management oriented feedback on whole recovery processes and
activities
 Advanced AI and self-learning analytics
Benefits
 Manage and reduce fraud and threats by detecting those activities and evaluating financial repercussions,
and then selecting the best action
 Optimize the productivity of inspections to increase utility return and reduce losses
 Support the development of the annual NTL investment and control plan
back back
Gamification Driven Demand Response Management
Business Challenges
 Influence customer usage behavior to shift peak demands
 Drive uptake of new technology, i.e. smart meters
 Improve customer satisfaction
Solution
 SAP HANA based solution for a customer intelligence and engagement platform
 Leverage gamification features (e.g. badge collection) to reward customers for behavior that will
smooth peaks in demand
 Predict future consumption and impact of customer tariff change
 Detect anomalous consumption in real-time and alert customers
Benefits
 Enhanced customer engagement experience
 New business model and gamification
 Lower cost of energy generation or procurement
Demo back
Intelligent Material Traceability Record Management
Business Challenges
 Managing the flow of documentation related to critical material traceability, like valves installed on gas
pipelines, requires managing a diverse source of various formats and poorly scanned documents
Solution
 SAP Data Intelligence (DI) and SAP S/4HANA based solution to standardize forms and automate
extraction of structured data from the Certificate of Compliance forms
 Solution can be extended by blockchain technology to create traceable verifiable complete document trail
for all materials, with chain of custody checkpoints
Benefits
 Eliminate manual, repetitive document review
 Eliminate manual completion of Materials log
 Reconcile materials received to BOM
 Leverage data to reduce manual capture of data on As-Builts
back back
Windfarm Analytics
Business Challenges
 The wind farms at EDF RE can have up to 100 sensor-enabled turbines in a single location
 The company was challenged by confidence of their growing data accessed and replicated from disparate
systems
Solution
 In partnership with KPIT, EDF RE implemented a unified enterprise platform on SAP HANA connecting
operational data from their assets, business data from ERP, ESRI GIS data and sensor data from historian
Benefits
 A holistic insight into windfarm performance
 Ability to predict frequency of failures and analyze impact
 Improved operational decision making
Source: adapted from KPIT EDF brochure
Customer Video (KPIT)
back back
AI-Driven Inspection of Electric Poles / Intelligent Asset Health Management
Business Challenges
 Using of images taken from drones to take pictures of pole parts such as insulators on top of the pole),
and use these images to classify the parts which need replacement
 Quarterly to biannual inspections of electric poles are recommended to maintain safety, longevity, and
aesthetics
 Aging infrastructure, raising expenses of repairing and replacing
Solution
 SAP Data Intelligence, TensorFlow, and SAP S/4HANA based solution to automate detection and
=
classification of electric pole components from drone images and structured metadata
 Possible integration with mobile app to enable inspection of broader class of assets
Benefits
 Improved accuracy of asset register
 Reduced regulatory and operational risk
 Proactive detection of problems and reduced maintenance cost
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Predictive Maintenance for Underground Power Lines
Business Challenges
 Underground electric cables can experience problems if they are not properly maintained
 Utilities need to leverage data to understand reliability of underground power lines, reduce risk of outage,
and increase safety of crews
Solution
 SAP Predictive Asset Insights Foundation
 Specific scenario extensions with SAP Cloud Platform, SAP Analytics Cloud, SAP Data Intelligence for
integration with SAP Predictive Asset Insights and for enabling creation of custom models
Benefits
 Determine true age of the assets and likelihood to fail
 Concentrate on high priority assets
 Long-term planning for asset maintenance and replacement
 Prepare crew with regards to condition and site
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Predictive Maintenance for Electricity Distribution Wooden Poles
Business Challenges
 Wooden poles used for electricity distribution have a limited lifespan, which is dependent on many
specification (like size, treatment, wood used) and environmental factors
 Lifetime of electric poles depends on multiple factors such as pole characteristics, soil, weather and
inspection history
 Data are spread across multiple siloed systems
Solution
 With SAP Cloud Platform and SAP HANA develop predictive models to understand which factors
contribute to pole decay and to predict when inspections should be done to validate the structural
soundness of poles
 Models should also provide insight into the value of a comprehensive inspection vs. a streamlined
inspection and what circumstances
Benefits
 Reduction in overall pole failure rates from 8% to under 3%
 Reduction in number of manual inspections required resulted in cost savings
 Automated inspection plan generation with priority inspection classification
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Gain New Insights and Optimize Assets with Real-Time Engineering Analysis
Business Challenges
 Customer operates multiple wind farms. The farm consists of 16 turbines built in 2003
 Due to the remote location, maintenance inspections are challenging and at times even impossible
 Lack of engineering insights for better decision support in operations and maintenance
Solution
 SAP Enterprise Product Development for real-time engineering simulation based on sensor-feeds and
a Finite Element Solver for creation of digital twin
 Specific scenario extensions with SAP Cloud Platform, SAP Analytics Cloud, SAP Data Intelligence that
combine digital twin and live observational data and open possibilities for improvement of physical
models, e.g. data assimilation, and additional statistical analysis Arctic Wind: Solving Arctic Challenges at the World
’s Northernmost Wind Farm
Benefits SAP Enterprise Product Development and the Digi

 Maintenance cost reduction through predictive qualities tal Twin
 Lifetime extension through a full load history
 Improved operational efficiency
back back
Extended Predictive Maintenance and Services
Business Challenges
 Obtain efficiency gains by shifting to predictive maintenance based on performance data rather than
the regular schedules
 Reduce maintenance costs while raising asset reliability and to improve service profitability
 Variety of equipment, un-instrumented equipment, and necessity to combine data-driven and physical
modeling approaches, limit effectiveness of predictive maintenance solutions that rely on sensor data
and predetermined set of algorithms
Solution
 Leverage SAP Predictive Asset Insights ML Extension Engine, SAP Data Intelligence, and SAP HANA
Cloud to extend SAP Predictive Asset Insights and enable addressing arbitrary use cases aligned with
current state of business process https://blogs.sap.com/2019/07/30/sap-predictiv
e-maintenance-and-service-machine-learning-
 Allow customers and partners to use their existing – potentially asset-specific – algorithms in engine-extension/
conjunction with SAP Predictive Asset Insights and develop custom models by combining physical,
numerical, and data-driven modeling approaches
 Rely on SAP Predictive Asset Insights to convert the combined approaches and custom models into
Business Centricity
enterprise grade solution and trigger notifications in execution system
Benefits
Open Architecture
 Identify better maintenance practices that will reduce unplanned downtime
 Reduce maintenance costs by shifting from time-based to condition / predictive maintenance $ = low $$ = medium $$$ = high
 Simplify maintenance organization, processes and IT systems
back

Detect Water Leakages with Intelligent Analytics
Business Challenges
 Typically, leak detection involves a lot of manual labor - analyzing every network zone each day and
making decisions based on ‘gut feeling’ of whether it is worth the investment of investigating a zone for
leaks
Solution
 Consolidate, cleanse and adjust IoT data of various sources on SAP Hana
 Integrated and near real time analytics supported by R based intelligent algorithms provide support for
the complex leakage detection process
 SAP Cloud Analytics and SAP Digital Boardroom deliver an easy to consume analytical user interface
 Improve data quality through consolidation on one data platform
 Application of Intelligent algorithms to support the complex decision and error prone leakage detection
process
Benefits
 Reduce Non-Revenue-Water losses thorough faster leakage detection
 Reduce unnecessary on-site zone inspection
 Lower cost, faster results, increased efficiency, improved quality along the entire process of leakage
detection
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Water Leak Detection with Machine Learning
Business Challenges
 With water utilities incurring huge financial costs on treatment and pumping of water into the pipeline
network, reducing the delta between amount of water pumped into the distribution system and amount
of water billed to customers has become the unspoken objective of the utility majors
 Wipro's Pipeline Network Monitoring solution helps in minimizing the non-revenue water lost due to
leaks in the pipeline
Solution
 Leveraging the SAP Cloud Platform and the SAP Machine Learning Foundation, the solution monitors
pressure and flow rates of water through pipeline networks and identifies even minor leakages which
can cause bigger losses
SAP Machine Learning Foundation

Benefits
Wipro Pipeline Network Monitoring
 Single view of the complete supply network
 ‘One-click’ work order creation and automated notifications to field engineers
back
Digital Transformation in Transmission Line Inspections
Business Challenges
 Maintenance teams inspect the transmission lines and climb structures to detect potential failures.
Expensive helicopters are supporting the process
 Data is manually collected and analyzed; the inspection process is so costly that it is only executed
every two years
Solution
 Replacing helicopters with drones to inspect towers and lines, as drones can also access difficult to
reach areas
 Leveraging SAP Cloud Platform technology, on site workers are using mobile devices to create work
orders based on real time visual inspection data. Smooth integration to SAP Business Applications, like
SAP EAM
 Future-proof to include new scenarios in future like thermographic inspection and IoT
Benefits
 Inspection process: lower cost, faster results, increased efficiency, improved quality and real-time
information
 More preventive maintenance possible due to more frequent inspections, still lowering overall
maintenance cost
 Increased compliance and safety
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Transformer Load Analytics for Long-Term Load Capacity Planning
Business Challenges
 The growth of renewable energy and associated uncertainty required customers to consider new factors in
the long-term capacity planning and adopt modeling of different future scenarios as critical planning tool
 Ability to infer large volumes of data (~3.15 billion records/ year) generated by 22,000 sensors, spread
across 400 substations
 Reduce process time and increase the frequency of analysis
 Improve forecast accuracy to maintain safe operations and drive investment decisions about replacing
assets
Solution
 Forecasting with SAP HANA and data delivery with SAP Data Services
Benefits
 10–20% reduction of customer monthly bills Video: SAPPHIRE - Alliander
 Extended the life of transformers by 3 years
 Reduced time from 10 weeks to 3 days for forecasting and grid optimization
back
Asset Data Quality
Business Challenges
 Inaccurate asset register for all assets used across the infrastructure. Aim to reduce
maintenance costs and regulatory risks by completing missing technical data, such
as material or construction year
 Changing from a rule-based to a predictive approach (using fingerprint analysis) to
complete asset data Field visits Expert knowledge Data mining Known data
Solution
Combination of traditional data improvement approaches with data mining techniques
 SAP Data Intelligence lets you integrate data such as location, language, customer
or spatial information, orchestrate data processing, and manage metadata across
enterprise data sources and data lakes
 Developed specifically to handle high-volume and complex computation for data that
are stored in data lakes in a distributed landscape
 Predictive models leveraged to replace missing and records
Example results from a study of gas pipes
Benefits
“Ever since we learned about the data mining approach to improve master-data
 Acquire new data sources with previously siloed data from traditional data quality proposed by SAP’s Data Science organization, it has become a
warehouses, data marts, enterprise applications, and Big Data stores substantial component of all our data quality projects.”
Rob Jansen, Manager of Grid Information, Alliander N.V.
 Combine all types of sources, including structured and unstructured data
 Seamlessly process large data sets across highly distributed landscapes, close to
the data source, and only moving high-value data
back
Experience Management (XM) Driven Revenue from New Services and Products
Business Challenges
 Identify customer preferences and needs X + O = XM
 Venture into new business models
 Develop new non-energy products and services
Solution
 Combine Qualtrics technology with SAP HANA advanced data processing to monitor launch of a new
product or service
 Monitor KPIs based on operations data - “What?”
 Capture feedback to better understand customer preferences around new product and service even
before they are introduced - “Why?”
 Combine both sets to understand key drivers of product and service adoption
Benefits
 Increase sales by adapting existing services and product
 Bundle the right product and services and provide individualized solutions
 Offer new commercial models on payment or subscription
 Review service execution model
 Increase market success of newly introduced products and services by customer feedback before
launch
Example: How do SAP Customers use X + O? back
Personalized Campaign Management
Business Challenges
 Growing non-commodity business forces utilities to optimize personalized marketing campaigns to
maximize revenue / profit / market share
 This requires calculations across millions of customers, and attempting to optimize based on a number
of conflicting constraints
 There is limited supply capacity for each offer; each customer can only be targeted x times a year; there
is limited channel capacity (call center etc.) and limited budget
Solution
 A SAP HANA based single unified model consolidated customer data, financial data, data from previous
marketing campaigns, product pricing data, channel data
 Using a combination of high performance compute and a third party optimization engine, a model that
allowed the evaluation of billions of alternatives to find the optimized campaign offer and timing portfolio
Benefits
 The client was able to maximize revenue / profit / market share from a limited budget whilst not
overburdening prospects with offers
 The system offered agility to learn from changing customer take-up rates, improved supply and channel
capacity
back
Customer Lifecycle Analysis
Business Challenges
 An increasingly competitive market with customers looking for more end-to-end services
 Identified the opportunity to create a significant point of difference through simplifying contracts
 Consequently need timely and compelling offers to maintain customers loyalty
Solution
 Consolidation of multiple data sources including market, billing, financials, and external data and
leveraging SAP HANA for data integration, predictive modeling, and simulations
 Analysis of 2 billion+ records to identify compelling and relevant customer offers
Benefits
 2 billion+ records analyzed in hours instead of weeks
 Fine-grained customer statistical segmentation models, for determining the next best action to improve
customer loyalty and share of wallet
 Increased revenue
back
Wildfire Analysis with Satellite Images
Business Challenges Hazard Prediction & Anomaly Detection

(wildfire, landslide, drought, flood, disease, …)
 Simplify the correlation of satellite data with other business data
Change Detection
 Ability to make meaningful decisions from various spatial sources in real-time based on satellite images,
(footprint, surface deformation, …)
weather patterns and customer data
Classification
(land cover, land usage, object, …)
Solution
 The SAP Earth Observation Analysis Service allows to analyze satellite imagery
 Providing a search mechanism for finding images of interest, and can be used to extract specific
SAP
information such as an NDVI (Normalized Difference Vegetation Index)
 The surface index can provide information about the density and vitality of vegetation, and broadly
distinguish vegetated areas from open water and soil
 Comparing surface information can be used for estimating areas impacted by wildfires or visualizing
deforestation
Benefits
 Predict a score for potential fire occurrence in a specific area and period
 Visualize dynamic maps for risk assessment
 Location and event based risk evaluation
 Combining spatial and business data for improved decision making
 Reduced complexity, minimized costs, and fast response to emerging trends
back
Game of Drones – Yard Logistics in the Air
Business Challenges
 Tracking inventory and equipment movements
 Surveillance or checking condition of machinery in large-area construction sites with long distances or
difficult to reach areas
Solution
 ‘Yard Cockpit by intecio’ provides a 3D site visualization. It allows autonomous drone operation, flight
command and surveillance execution
 Visualized sensor data in an expert UI; the operator can evaluate the results and initiate follow-up
processes
 SAP Yard Logistics (SAP Digital Supply Chain), SAP Cloud Platform
Benefits
 Ensure safety of employees by accessing certain areas remotely
 Reduce the time and effort for checking out particular situations
 Simplify physical inventory management processes and reduce workload for documentation
 Improve quality, reduce risk, and prevent loss of goods
back
Virtual Power Plant (VPP) with Energy Operation & Intelligence Platform
Hydro
Business Challenges
Wind Plant
 Expansion of electrification, distributed generation, and variable renewables will PV
Park Plant
broaden the need and range of flexibility options
 Renewable energy policies are changing the power market
 Manage central power generation more holistically and with more data
intelligence
Energy
Solution Asset Energy
Performance
 Energy Operation & Intelligence Platform by SAP is a continuous real-time Industrial
energy operation and monitoring platform to achieve precise energy operation Thermal
Campus Plants
planning with a single operational planning truth needed to operate and optimize
energy asset and energy service portfolios at variability markets.
 It is transforming process & asset health into energy performance information for
Local Energy EV Infrastructure
a single planning truth to master flexibility and optimize operation & services Community Storage
 Energy Operation & Intelligence Platform by SAP is based on SAP HANA Full
Use as the underlying high-performance platform, for extensions options as well
advanced data science insights Energy Operation & Intelligence Platform by SAP
 Use of SAP Cloud Platform as integration and extension platform
Benefits
 Integration of asset (IoT) data and energy datainto one energy performance
platform (virtual power plant solution)
 Integration of distributed energy and power plants with trading back back
Operation Control Center and Intelligent Dashboards for HR
Business Challenges
 HR systems contain employee data, pay information, engagement scores, as well as unstructured data
like performance reviews, or emails
 The data is often unreliable, and information is missing
 Most HR reporting is ad-hoc, and different extracts are manually combined
 This situation blocks systematic identification and quantification of people drivers of business outcomes
Solution
SAP SuccessFactors
 Using SAP Analytics Cloud / SAP Digital Boardroom as basis for a data-driven, real-time HR operations
SAP Analytics Cloud
control center
 Unified data connected with financial data, enables HR representatives with interactive, drill-down
analysis to support decision making processes
 Connected to S/4HANA, SAP SuccessFactors, and SAP Fieldglass
Benefits
 Improved budget planning and control
 Optimized staffing levels
 Better employee satisfaction
SAP Fieldglass
 Reduced turnover SAP Analytics Cloud
back
Employee Insights
Business Challenge
 Administrative users need data to optimize their human resources operations
 Key users need transparency into position budgeting, payroll, benefits, travel, training, performance,
and employee engagement
Solution
 Institutions can use the SAP HANA and SAP Analytics Cloud to track all aspects about employees and
staff
 SAP HANA can provide connectivity to on-premise or cloud-based recruiting, budgeting, personnel,
payroll, travel, and talent management systems
 Data modeling for position budgeting, payroll, benefits, travel, training, performance, and employee
engagement
 Predictive and ML capabilities to optimize funding and resources
Benefit
 Improve access to and predict costs
 Improve administration effectiveness
 Improve risk and compliance profiles
back
Talent Exchange
Business Challenges
 For the Human Resources department of big organizations the process of frequently moving employees
can be very complex – it is not uncommon that one third of the entire workforce move positions within the
organization every year
 With increasing numbers the process becomes more inefficient, opaque and increasingly complex to
manage
 The data can be siloed within separate business lines and be buried in spreadsheets, making the process
even more complicated
Solution
 SAP Cloud Platform based extension of SuccessFactors
 Talent Exchange’, a suite of SuccessFactors extension applications on the SAP Cloud Platform that
manage open positions and available employees efficiently and transparently
Benefits
 Real-time information for staffing decision makers
 Bolsters ability to place the right people, with the right skills, for the right position, at the right time
 Provides easily accessible, consistent, real time information for staffing decision makers
 Maximizes employee development and drives competitive advantage through people
 Enables strategic staffing, better analytics, and streamlined processes
 Increases line-of-sight across business lines for resourcing needs and available candidates
back
Dashboarding and Analytics for Contingent Labor
Business Challenges
 Contingent workforce encompasses (i) traditional temporary talent, sourced via staffing vendors, agencies
and suppliers, (ii) complex contract talent, which is comprised of SOW-based projects, professional
services, or consultants and (iii) independent contractors
 Data and intelligence are becoming critical to understand ramifications of this diverse and volatile
workforce like quality management, project output, cost of this talent, and how they fit into the long-term
plans of the larger enterprise
Solution
 SAP Fieldglass as cloud solution for contingent labor SAP Fieldglass
 SAP Analytics Cloud and SAP Data Intelligence as basis for an data-driven real-time analytics support for SAP Analytics Cloud
decision-making processes
Benefits
 Better tracking of spending against enterprise budgets
 Better workforce planning across all worker types
 Visibility into projects or initiatives that utilize contingent labor
 Allow executives to accurately plan, budget or forecast for the future
back
Procurement Lead Time Forecasting
Business Challenges
 Unpredictable spare parts demand, lack of certainty
 Stock level management is difficult due to inconsistent master data (plants, customer sites, countries)
 Poor visibility into long-lead item status within the supply chain
 Too many unique parts need to be categorized by type
 Lead times updated quarterly based on buyer’s knowledge and average lead times
 Time between the purchase order receipt, dock date, and purchase order creation
behaves randomly instead of deterministically
Solution
 SAP HANA based solution updates lead times daily to reflect current market conditions (updated right to ERP)
 Recommended lead times created based on predictive analytics algorithms
 Recommend the lead time value per material (operational application)
 Adjust forecast lead-times based on supply chain changes, history, and reliability
 Additional complexities like shelf-life and seasonality
Benefits
 Capture both planned and unplanned demand and considers whole process lead-times
 Improved stock levels and avoidance of stock outs or expiration
 Realistic simulation of actual demand patterns
 More accurate (real time) lead times available in ERP and better forecasted lead times reduces maintenance overhead for
lead time updates back
Smart Business Network & Supplier Collaboration
Business Challenges
 Supplier communication uses different channels like print, mail, fax and EDI (outbound) and manual
processing, image scanning and EDI (inbound)
 Communication with suppliers is neither transparent nor consistent
Solution
 SAP Ariba as a solution for procurement
 SAP Analytics Cloud as a basis for creation of data driven real-time control center for procurement
SAP Ariba
SAP Analytics Cloud
Benefits
 The need for manual intervention in the purchasing based document exchange is significantly reduced
 Transparency is increased for buyers and suppliers
 The need for e-mail and telephone based communication is reduced. More efficient communication, fewer
errors. IT complexity is reduced
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Operation Control Center and Intelligent Dashboards for Procurement
Business Challenges
 Today, procurement touches all activities from spending and strategic sourcing to category
management, procure-to-pay processes, sustainability, and corporate social responsibility
 Procurement analysis requires collecting data from a number of different source systems to form a
consolidated view on procurement process, and siloed disparate data sources are a major obstacle to
data-driven decision-making
Solution
 SAP Analytics Cloud, SAP Digital Boardroom, and SAP Data Intelligence as basis for an data-driven
real-time operations control center for procurement SAP Ariba
SAP Analytics Cloud
 Connected to SAP Ariba and S/4HANA
Benefits
 Better identification, measurement and mitigation of supplier or market risks
 New opportunity identification based on historic procurement data
 Improved cash flow
 Cost reduction
SAP S/4HANA
Cloud
back
Load Profiling
Description
 Load profiling refers to the classification of load curves or customers according to electricity consumption behaviors. The
objective is to maximize similarities within the groups and differences among the groups
 Utilities use load profiling to understand consumption behaviors and to design TOU rates and demand response programs,
or to enrich customer profiles with features based on consumption behavior and improve other targeting models
Business Challenges
 The typical consumption profiling study considers one year of data collected by smart meters in 15 min intervals either for the
entire customer population or for the subsample of customers
 Typically load profile is described by 96 or 48 features each corresponding to the consumption during a specific time interval,
and the solution relies on statistical clustering
 Problem is simultaneously data and computationally intensive
Solution
 Integration of various data silos (CIS, AMI, GIS, OMS) into a single data model
enabling an enriched 360° view of customer history and details
 Employment of fast-compute in-database algorithms from SAP HANA to avoid
movement of massive data sets and enable interactive and exploratory workflows
 Combination of the HANA-native in-database clustering with elegance and richness
of Python functionality within the same workflow and in the IDEs familiar to data
scientists Jupyter notebooks and RStudio Business Centricity

Benefits
 $$ Reduced cost of energy procurement – ability to execute load profiling workflow often and for different parts of service Open Architecture
area allows for better targeting of customers for TOU rates
 $$ Improve participation in demand response programs – understanding customer consumption behavior at a granular level $ = low $$ = medium $$$ = high
 $$ Increase ROI into AMI infrastructure – integration of AMI data with other systems owned by utility and unlocking data
value back back
Energy Efficiency
Business Challenges
 Engage with customers to reduce their energy footprint
 Get a better understanding of the total energy consumption across the customer’s infrastructure, in
order to not only generate / purchase the required electricity to operate the total network, but also to
reduce customer’s peak energy loads
 Determine the right solution to balance out energy peaks, allowing to postpone additional CAPEX
investments for peak handling
Solution
 Normalizing different data sources and data structures, by establishing a data platform containing both
demand and supply energy patterns across very different assets and locations
 Leveraging SAP HANA streaming analytics to ingest energy consumption data in real-time and
leveraging embedded predictive algorithms to proactively notify operations on possible peaks, so they
can turn down of turn off secondary systems to reduce overall peak energy consumption
Benefits
 Ability to off-set energy peaks
 Increase in energy supply reliability
 Postpone and reduce investment in energy infrastructure, at the same time extending life of existing
energy assets Smart Grid for Sustainable Power Supply at SBB
back back
Real Time Energy Monitoring
Business Challenges
 Imbalance between energy control, planning and consumption leading to millions of
dollars of losses per year
Solution
 SAP HANA based solution for consumption monitoring serving as analytical data
intelligence presenting planned, consumed and current consumption data
 Data retrieved from different sources, to identify timely critical deviation of consumption in
real time
Benefits
 Timely detection of deviation in consumption to avoid high costs of fines
 Transparency to analyze the sources of fraud or lost data to prevent unauthorized manual
data correction
 Capability for operational reaction on unexpected events and accidents
 Analytics to reduce purchase cost for electricity
 Improving operational excellence by turning existing data into the base for actionable
insights that leads to reduced spend
back
Energy Management Analytics – Consumption Monitoring
Business Challenges
 Reduce increasing network emissions and energy consumption: enable industrial clients to understand
their IoT/energy big data sources and identify and target opportunities to reduce consumption, including
predictive hardware planning & optimization, improved technology selection, and offer development
Geospatial view on
 Enable its customers to reduce their emissions: sophisticated energy analytics, enabled by integration with
usage & consumption
S/4HANA and EAM
Solution
 SAP HANA and SAP IoT Services based energy analytics solution to correlate and visualize key data
sources including usage, consumption, technology, and time of day
 Leveraged advanced analytics to enable prediction of multiple energy and network usage/ savings
Predict what will
scenarios happen in future
Benefits
 Significant energy consumption savings per year
 Supports growth of non-commodity business
How can I influence
what will happen?
(Application with
embedded analytics)
back
Operation Control Center and Intelligent Dashboards for Finance
Business Challenge
 General assessment of financial performance as information to the management board – based on P&L,
investments, and account positions
 Assessment of portfolio performance with respect to contribution margins
 Future oriented analysis of the sales pipeline based on opportunities, forecasting, & target planning
 Overview on the most important HR topics
 Report on current status on incidents, near misses, and safety
Solution
 SAP Digital Boardroom is built on the SAP Analytics Cloud platform, powered by the SAP Cloud Platform
Benefit
 360° view of your business
 One source of truth (KPI definition and data)
 Fewer “adjournments” due to missing information
 Instant simulation of alternative scenarios e.g. along value driver tree
 No tedious alignment on presentation documents beforehand
 Full history available including decisions and comments
 Consistent tracking of follow-ups
back
Operation Control Center and Intelligent Dashboards for Finance
EY Digital Boardroom for GRC EY Digital Boardroom for Finance
EY Digital Boardroom for GRC and EY Digital Boardroom for Finance address some of the most common issues facing organizations (visibility,
understanding and participation). Risk analytics have been proven to provide a single source of the truth to the different stakeholders, can help
turn technical data into business insight as well as increase participation leveraging gamification to improve behaviors.
back
Total Margin Management
Business Challenges
 Understanding the past – how to decompose complex Bill of Materials, create models based on history,
and how to break those models down by customer / product combinations
 Allow these models and drivers to be used for forecasting and scenario analysis
 Efficiently model the future – how to converting drivers to levers, and how to obtain detailed information
to be able to provide a “margin flow analysis”, necessary to understand variances based on price,
product mix and volume
Solution
 SAP HANA based TMM is a margin management solution that provides visibility to costs at the lowest
level of granularity, and the forecasting capabilities to model scenarios to better predict the future
Benefits
 Granular view of customer profitability and ability to visualize and query
data in real-time; quick iteration cycles
 Understand the P/L statement at any and every level of the business – by customer, product, brand, or
by area of responsibility
back
Business Integrity Screening
Business Challenges
 Detecting anomalous transactions early enough to stop them
 Keeping pace with ever-changing patterns of anomalous transactions, and Inflexible reaction on
changing fraud patterns
 Too many false positives, detection after damage, Inflexible reaction on changing fraud patterns
Solution
 SAP HANA based solution for Business Integrity Screening gives you the insight you need to detect,
prevent, and investigate risk-prone third parties as well as potential fraud, error, waste, abuse, and other
anomalies
 Powered by SAP HANA, the software processes high volumes of data in real time, helping your
analysts detect potential exceptions early to help reduce financial losses
Benefits
 Minimize fraud risk and increase productivity – protect revenue and reduce losses through fraud by
screening high volumes of transactions for anomalies
 Identify suspicious patterns – use behavioral analytics to detect suspicious patterns. Take steps to
mitigate future fraud risk
 Screen new business partners in real time and monitor existing partners
 Integrate with other GRC solutions to enhance controls and automate audits
 Predict and prevent future recurrences
back
Real-Time Financial Analytics
Business Challenges
 Unable to easily combine data sources into a single financial view ~3 billion
 Lengthy report runtimes hamper productivity Journal Entries ingested and analyzed
rapidly
 Expensive and Labor intensive ETL activities
 Lack of visibility hampered efficient management decision making and daily business operations
 Complex data assurance process and impaired performance
50% 15,000x
Solution reduction in data volume times faster to report
requiring storage, manage- Dept. of State Global
 Integration with CGI Momentum, Oracle Financial ERP, & other Financial ERP applications
ment, and financial support Status of Funds
 Scalable SAP HANA solution supports massive data volumes & large numbers of concurrent
users
“For the first time in our history, we have

Benefits immediate visibility and can run analytics at the
 Provides analysts and executives with real-time information to run operations and make informed speed of thought on our global finance and
decisions management data so we can make better funding
 Provides information simulations and forecasts not only weekly or daily but instantly with greater decisions more quickly to drive the mission and
accuracy than before steward taxpayer dollars more effectively.”
 Yields immediate insights into funds across all data sets
-- Department of State Executive
 Significant increase in analyst productivity
back
Intelligent Payments & Fraud Management
Winner of 2018 SAP Innovation Award
Business Challenges
 Deliver simple, efficient and equitable revenue management services for taxes and other payments
including fines and penalties
 Reduce revenue leakage
Solution
 Leveraging advanced analytical capabilities of SAP HANA to build machine learning models for predicting
whether payments will be made before certain time
 Visualize tax payer journey capturing important events
 Find root cause analysis of events leading to taxpayers not having capacity to pay
 Predict risk score on individual tax payers becoming debtors in future
Benefits
 Insights into the taxpayer journey
 Real-time taxpayer segmentation and risk profiling
+ 61K 15%
active land taxpayers having difficulty to pay
 Increase transparency of applied methods
 Measure effectiveness of processes and their success rates
 Apply targeted interventions to prevent citizens and business partners from becoming debtors $112M 187M
of revenue loss in Land Tax records
 Support evidence based decision making
back
Real-Time Data Anonymization for Sensitive Consumption Data
Business Challenges Communicate in

 Changing data protection and privacy laws and regulations the enterprise
 Organizations are required to comply with data privacy laws and regulations, since data breaches can
damage brand reputation and lead to loss in trust
 Increased governmental investigation
 Gaining competitive advantages is challenging, since analytics, benchmarking and telemetry necessitates Data Data protection
scientist officer
the usage of sensitive data (which is mostly not possible)
Solution
 Research-based approach to data anonymization Analytics Reports
 Real-time analytics on anonymized data
 Customizable views embedded into SAP HANA’s security framework Customizable
 Data protection officer receives detailed anonymization report anonymization views
Benefits
SAP HANA
Sensitive / confidential data
 Enable new data-centric use cases by accessing data that was previously available but not accessible in
an organization SAP.com: Data Anonymization
 Anonymize sensitive and confidential data in real-time to protect the privacy of individuals
 Demonstrate digital responsibility to internal and external stakeholders
 New business models for data syndication
back
Customer Digital Experiences
Business Challenges
 Centrica wanted to transform their ten year classic ERP & CRM system APIs layer to meet their customers’
digital experience expectations to transact with them in a 24/7 digital world with improved stability and
Millions
availability provided by SAP Cloud Platform Of Centrica customers use
mobile application and
website
Solution
 Built APIs utilizing SAP Cloud Platform services to expose data from classic ERP & CRM systems, so that the
Digital team can feed mobile and Internet channels in order to provide best customer service as measured by
responsiveness and new capability <200 msec.
SAP solution query
response time vs 1.8s in
Benefits classic system
 Implemented six key APIs so far out of 100+, which support the website/mobile app journeys and are
responsible for at least 40-50% of the total volume of calls
 Customer satisfaction greatly improved and new revenue streams possible as a result through customer
acquisition and retention
5-7 million
Centrica API calls/day
through 5 digital channels
back
Improved Operational Efficiency - Extending and Automating Processes
Business Challenges
 Build an innovative architecture and new business models that streamline operations
 Focus on accessibility, automation, and a cloud-first approach
Solution 50%
 Expert support through the SAP ActiveAttention™ offering, enabling co-design of innovative solutions that are part of Time savings
the SAP Business Technology Platform on plant
 One basic cloud infrastructure that can be extended from central ERP inspections
 Mobile apps that can be easily adapted to various roles and scenarios
 SAP Cloud Platform Extension Suite to support end-to-end processes
 Road map for robotic process automation with built-in capabilities planned for SAP S/4HANA 90%
Faster data
Benefits entry for job
 Three months to roll out new bots, without additional user training requisition
 Mobile app for plant technicians that cuts inspection time by half
 Mobile invoice review and approvals, enabling payments in half the time
 Streamlined process for requesting and approving time off
 Quicker role authorization, registration, and authentication
 Faster rollout of new apps and easier system maintenance
 Automation of job-requisitioning process, with a 90% savings in the pilot phase
 Promising pilot to automate data entry for risk calculation back
Cloud-based Integration for Green Electricity and
Innovative Energy Services
Business Challenges
 To challenge the rapid change and transformation to processes in the utilities industry, Eneco required the deployment of
flexible, state-of-the-art business and IT solutions in the cloud
“Thanks to the SAP Cloud
Solution Platform Integration Suite,
 Optimal implementation of design-to-operate process by leveraging the cloud integration capabilities of SAP Cloud Platform we were able to cut down our
Integration Suite IT spend for integration
middleware to between 50%
 Flexibility to integrate between all SAP and third-party systems, thanks to the cloud integration capabilities offered by SAP and 60% of our annual total
Cloud Platform Integration Suite cost of ownership.
At the same time, the
Benefits ease of use and flexibility of
 Minimize recurrences the solution helped us go live
in a matter of weeks.”
 Optimal implementation of design-to-operate process by leveraging the cloud integration capabilities of the SAP Cloud
Platform Integration Suite Marco Verhoef, Integration
Consultant, IT Asset Management,
 Flexibility to integrate between all SAP and third-party systems, thanks to the cloud integration capabilities offered by SAP Eneco Holding N.V.
Cloud Platform Integration Suite
 Simpler IT that helps drive innovation
 No costs for hardware installation, thanks to a minimal up-front investment
 Standard integration content with automated release-update cycles
 Automatic monthly upgrades to the cloud infrastructure, eliminating the need to invest in technical monitoring and upgrades
 An opportunity to look at SAP Integration Solution Advisory Methodology, with plans to follow the methodology for integration
governance in the future back
SAP HANA Cloud Services
SAP HANA Cloud Services

A single gateway to all your trusted data
TECHNOLOGIES
SAP Analytics Cloud SAP Data Warehouse Cloud SAP HANA Cloud
Analytics technology – business End-to-end data warehouse in the cloud Manage your data storage, federation,
intelligence (BI), planning, and predictive that combines data management and run powerful applications with the
analytics – in a single solution processes with advanced analytics power of SAP HANA in the cloud
Data Warehouse Cloud: The real Enterprise Grade Cloud Data Warehouse
Augmented BI
Planning
Seamless Integration
Analytics
Business
Integration Data Warehouse
Services
Semantics
Content
Database
Intelligent Enterprise
Advanced Modeling
Data Tiering Collaboration & Governance
Elasticity Data Lifecycle Management
Performance
SAP Data Warehouse Cloud is…
…COLLABORATIVE …END-TO-END
Designed for both enterprise IT Integrate data from any source
and line of business users to and consume with powerful
manage and gain valuable native analytics.
insights from trusted data.
…FAST …ELASTIC
Leverage the power of SAP HANA Only pay for what you use and re-
to instantly access the data you allocate resources quickly and
need, when you need it, without easily across different use-cases
front-loaded costs. and lines of business.
SAP Analytics Cloud
COMPLETE
Improve
decision-making
with all analytics
capabilities in
one place
CONTEXTUAL
Gain instant
insights and take
action in context
of business
processes
CERTAIN
Make smarter &
faster decisions
with artificial
intelligence (AI)-
driven insights
SAP Analytics Cloud
Analytics, Predictive, Planning and Reporting for Everyone
Business Intelligence Enterprise Planning Augmented Analytics
Data Preparation Sharing Predictive

Storytelling Simulation Forecasting
Analytics Designer Automated Insights
SAP Digital Boardroom Mobile SAP Analytics Hub
SAP Analytics Cloud (SAC)
On Premise Hybrid Cloud
Unified experience for Planning, BI and Augmented Analytics all in one service. Live data
connectivity enables SaaS for everyone. End-to-end analytics for the Intelligent Enterprise
SAP HANA Platform for Data-Driven Innovation
Using HANA Full Use for Extending SAP Applications
All Devices
SAP, partners, and custom development
SAP HANA Platform
Application Development Advanced Analytical Processing Data Integration & Quality
Web Server JavaScript Spatial Graph Predictive Search Data Virtualization ELT & Replication
Graphic Application Text Streaming Series Business Data Hadoop & Remote
Fiori UX Modeler Lifecycle Mgmt Analytics Analytics Data Functions Quality Spark Integration Data Sync
Database Management
Columnar Multi-Core & Advanced Multi-Tier Storage Data Admin & High Availability &
Multi-Tenancy Openness
OLTP+OLAP Parallelization Compression Modeling Security Disaster Recovery
SAP HANA Enterprise

Infrastructure
Public Cloud – Private Cloud – On-premise
SAP HANA Cloud
HANA Cloud Value Proposition
HANA BENEFITS POWER OF THE CLOUD

The known HANA qualities like in- Cloud qualities like low TCO, elasticity,
memory, multi-model, hybrid transaction, serverless principles, high availability,
and analytics processing in real-time resilience and autonomous behavior
WHAT TO EXPECT WITH

DATA ON DEMAND STREAMLINED ACCESS
All data, regardless of size, category, SAP HANA CLOUD Simplified data-access which connects all
and complexity, available to you your information without demanding that all
whenever you need it data be loaded into a single storage solution
EASY INTEGRATION DEVELOPER EXPERIENCE

A unified access layer to simplify data processing A development environment to develop and model
while consolidating and harmonizing data custom applications
integration to your intelligent applications
SAP HANA (on-prem) and SAP HANA Cloud: What is the difference?
SAP HANA SAP HANA

(on-prem) Cloud
Application Application
• Manage users
• Manage catalog/content Data Layer Data Layer
HANA • Provision capacity

• Install DBMS software • Select service options
• Update/patch Service
• Backup, tune HANA
• Monitor, restart
• Select OS
• Configure OS OS Managed service
• Update OS
• Select, purchase, provision

individual machines and Hardware
storage
What is SAP Data Intelligence?
Create powerful data pipelines to Manage metadata across a diverse Harness machine learning to
leverage your data projects and to data landscape create a data catalog discover hidden insights as part of
orchestrate the data processing and business glossary your data pipelines
SAP Data Intelligence aims to transform distributed data sprawls

into vital insights, delivering innovation at scale
Access & Govern & Prepare & Build scalable Deploy & integrate Monitor &
connect data discover data label data & flexible intelligent orchestrate
data pipelines applications the lifecycle
SAP Data Intelligence
Functional Scope
Landscape Data Data

Management Discovery Pipelines
 Manage zones / systems / connections  Browse connected systems  Content authoring
 Configurable adapters  Profile data for data quality  Define meta data as data sets
 Service discovery  Expose data sets for modeling  Modelling of tasks, data quality
 Lineage & impact analysis  Predefined operations
Orchestrate Content Access

Execution Lifecycle Control
 Scheduling of execution  Export / import of content  Identity control (user, groups, roles)
 Workflow definition  Configuration management  Policy management
 Monitoring and analysis  Git repository integration  Security logging
SAP Cloud Platform – Drive agility during rapid change
A platform built for your business

On
Cloud premise
Non-SAP SAP SAP Non-SAP
Integration Suite
Extension Suite
Open ecosystem
Multicloud foundation
Best-run Enterprise-grade Ready-to-use

methodologies tools and services business content
SAP Cloud Platform Integration Suite
A Modular iPaaS to Connect the Intelligent Enterprise
Cloud API Integration API Business

Integration Management Advisor Hub
Seamlessly integrate Expose your data and Accelerate implementation and Jump start integration projects
anything, anywhere processes as APIs. Manage maintenance of B2B scenarios with APIs, packaged integration
(A2A/B2B) in real time. E2E life cycle. using machine learning. content and adapters.
Data Open Enterprise

Intelligence Connectors Connectivity Messaging
Deliver data-driven innovation, Accelerate connectivity to Securely access remote Decouple communication and
unifying enterprise AI and third-party applications. services that run on-premise. send messages & events.
intelligent information
management.
Link to complete list of SCP services
What are SAP AI Business Services?
SAP AI Business Services provide strategic machine learning

capabilities that automate and optimize processes and enrich the
customer experience across the intelligent suite. They are provided as
re-usable services for SAP Cloud Platform customers.
Service Ticket Document Information Document Data Attribute Invoice Object Business Entity
Intelligence Extraction Classification Recommendation Recommendation Recognition
Automatic ticket Automatically extract Classification of Automates creation, Recommends G/L Locates and
classification and information from unstructured maintenance, and accounts and cost centers classifies named
solution unstructured documents documents management of for invoices without order entities in
recommendation structured data reference unstructured text
Available via CPEA

SAP AI Business Services & Applications
SAP AI Business Services
Document Classification Document Information Extrac Business Entity Data Attribute Recomme Invoice Object Service Ticket Intelligence
Classification of tion Recognition ndation Recommendation
Automatic ticket
unstructured Automatically extract Locate and classify named Automates creation, Recommendation of classification and solution
documents information from entity mentions in un- maintenance, and accounting objects to semi- recommendation
unstructured documents structured text into pre- management of automate FI invoice processing *also embedded in
Business Document Processing defined categories structured data SAP Customer Experience
Artificial Intelligence Business Applications (embedded)* Standalone Applications
GR/IR Reconciliation Intelligent Accruals Intercompany Reconciliation Recommendation Service Learning Recommender
& People Like Me [beta] SAP Cash Application SAP Cash Application,
SAP S/4HANA SAP S/4HANA SAP S/4HANA
SAP Customer Experience SAP SuccessFactors Add-on for Contract
Automates exception Reliability of Planned 20201 Automatically match
Planned 20201 Accounting
handling processes Accrual Proposal Matching + reconciliation Helps employees upskill payments with open
Provides meaningful product and grow with Planned 20Q31
for all process between buyer and receivables and clear
recommendations and personalized Automates clearing of
purchase order items seller for intercompany payments
improved search results in recommendations for payments with open
transactions
Intelligent financial closing - Bundle web shop scenarios learning and career receivables
* Selected use cases only

This is the current state of planning and may be changed by SAP at any time without notice 122
Intelligent Technologies for End-to-End Automation
Interact Execute Optimize

Conversational AI (CAI) Intelligent RPA Machine Learning (ML)
Chatbots to interface and hand- Multiple bot workflows for execution Self-learning bots with dynamic
over to execution bot (attended + unattended) adaptability
Interfacing Performing tasks Learn from exceptions
Transform employee and customer experiences with SAP Conversational AI
Provide outstanding customer and employee experiences and take the lead in the conversation-driven economy with
SAP Conversational AI, combining:
• an end-to-end bot building platform to train, build, connect and monitor enterprise-ready chatbots
• an enterprise digital assistant offering a unified conversational experience for the entire SAP portfolio of products
✓ Low-code bot building ✓ Customize and expand ready-to-use chatbots ✓ Multilingual
Transform employee experience

Improve productivity, commitment and innovation
of customers’ employees with chatbots that
provide a simple experience for all your business
tasks (HR, IT, procurement, travel…).
Revolutionize customer experience

Augment performance, customer retention and
revenue by automating customer service with
powerful chatbots designed for the enterprise.
Native in the SAP product suite

Guide the user to the right page, answer FAQs, and
execute simple tasks with chatbots
SAP Intelligent RPA Human Digital Digital
Worker Assistant Worker
doing on to Human for autonomous
its own Worker intelligence
• SAP Intelligent RPA is

using native APIs
• Digital Assistant
interactions are natural
with Conversational AI
• Digital Workers
automations get smarter
with Data Intelligence
and Machine Learning
SAP solutions non-SAP products

SAP & Qualtrics Is Experience Management
Listen – Understand – Act
Customer
Actions Experience
Outcomes Manufacturing &

Supply Chain
Digital Core
Employee
operational
SAP & Qualtrics DATA
Customer People
Engagement
experience
DATA Network & Spend
Management
Product
Brand Insights
1.8 million experience 77% of the world’s

touchpoints run on Qualtrics transactions run on SAP
Thank you.
Contact information:
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Title
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SAP Business Technology Platform for Utilities

Unlocking New and Intelligent Value with Digital Technologies

APPLICATIONS INTELLIGENT SUITE INDUSTRY CLOUD

SAP BUSINESS TECHNOLOGY PLATFORM

TECHNOLOGY DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

SAP BUSINESS TECHNOLOGY PLATFORM

DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

Integration Data-to-Value Extensibility

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

DATABASE & DATA ANALYTICS APPLICATION INTELLIGENT

Power connected Multi-cloud Extensive partner Rapid Holistic business

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

Integrate across Differentiate Expand value with Analytics Line of

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

Agile – act swiftly with trusted insights

Stable Adaptive, resilient, organizational

Digital Transformation of Regulatory Disruptions Decarbonization and

Next-gen Infrastructure Next-gen Employer Blurring Industries

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13

Central fossil-fuel Large volume, manual Unidirectional Unidirectional Energy consumers

* Flexumer = Energy Consumer + Energy Producer + Energy Flexibilities

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

Multiple starting points for sustainable and successful Innovation Management

Viability Can we generate value?

Flexumer = Energy Consumer + Energy Producer + Energy Flexibilities

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 16

* Flexumer = Energy Consumer + Energy Producer + Energy Flexibilities

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 17

Intelligent Volatile, mixed Multi-directional Multi-directional Prosumer /

Enterprise Asset Management Metering and Markets Customer Experience

More details: https://solutionportfolio.net.sap/industry/UTILITY

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 18

“Light-as-a-service is cost saving and with this subscription, people only

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 19

More details: https://solutionportfolio.net.sap/industry/UTILITY

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 20

Benefits Business Centricity

 Employment of fast-compute in-memory predictive algorithms from SAP HANA to

Benefits Business Centricity

SAP Business Technology Platform SAP HANA, …

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 33

SAP Analytics Analytics Hub** Non-SAP Analytics

On-Premise Cloud Other Data Sources

SAP Cloud**© Platform Databases

ETL/ELT Replication Virtualization Streaming Semantic Data Lake | SQL-on-file

Intelligent Business Process

Applications SAP Customer SAP

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 34

Purpose Attendees Outcome

 SAP Industries White Paper  Customer Engagement Platform  CEP Storyboard

 Industry 4.0 Strategy  Intelligent Enterprise Poster  Intelligent Enterprise Video

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 36

 Cloud Platform White Paper  Technology and Innovation

   Platform & Technologies -

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 37

 Logical Data Warehouse

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 39

On-Premise Cloud Non-SAP Services

Remote Table Replication Backing Service for Advanced Analytics Connect

Open Service Broker / API

HANA Data Lake SQL-on-files SQL-on- NoSQL