SAP S - 4HANA Service Overview and Service Order Processing - SAP Blogs

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Chandra Shekhar Singh Assigned Tags

July 23, 2021 | 7 minute read
SAP S/4HANA Cloud for Service
SAP S/4HANA Service overview and Service Order C4C Service
Processing SAP S/4HANA
SAP S/4HANA Cloud
 26  38  27,661
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On-site service and In-house Repair – With the release of latest version (S/4HANA 2020) service management is
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Service Contract – SAP S/4HANA Service provides Service Contract management as out of the box solution.
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be converted into services order and billed based on agreement with the customer.
Service Quotation – SAP S/4HANA Service provides this as a out of the box functionality. Once the quotation is
accepted by the customer and released, it can be converted into a service order for processing and billing.
Field Service Management Integration (FSM) – SAP S/4HANA Service can be easily integrated with SAP
C/4HANA Field Service Management. Thus, service orders are replicated as soon as they are released and saved.
Process Flow
Steps to perform Service Processing
1 – Click on On-site Service tab to create the service order
2 – Create a service order using Fiori App “Create Service Order”
3 – This will have two options.
i. Repair order – In case of any repair in the equipment.

ii. Service order – In case of regular service
Select the service order and continue.
Input below data
External Reference
Description
Sold to party
Press enter to continue.
System will show a popup screen with the option to choose the partner.
Select the technician SRV_TECH_DE and continue.
Select the equipment no – 10000001
Go-to Items section and input items for the service.
1. Labor Item –
Item no – 10
Part no – P700_SERV_ONS.
Qty – 3
1. Part –
Item no – 20
Higher level Item – 10
Part no – P700-SC-100
Qty – 1
Save the Service order.
Service order is saved with Order no. – 8000000020
Go Back to home screen.
Open the Fiori app “Search Service Order”
Search for the service order created previously. Enter the Service order no in the Service Order Id field and click
on search.
This will open the service order screen in display mode.
Click on EDIT button to change the order in case of any update required.
4 – Release service Order- Service order can be released at header level as well as item level.
Save the order.
5 – Create Service Confirmation.
Click on button “Create Follow-up” to create service confirmation.
System will show a pop-up screen with multiple option. Select the service confirmation option to convert the
service order into service confirmation.
System will copy the header data from service order and go-to the Service Confirmation screen. In this screen
system will show a pop up window to choose the items which are confirmed. Once user will select the item (s)
choose button will appear on the screen.
Select the items and click on choose.
System will automatically copy the items from Service order into service confirmation.
Save the Service Confirmation.
System will create the service confirmation with no. 9000000000
Click on EDIT button to change the status of the service confirmation.
Change the status of service confirmation as “Completed” and save.
6 – After service confirmation is completed the next step is to complete the service order.
Go to Service Processing tab and open Fiori app “Service Order Search”
Enter the Service order no. and click on search to open the service order.
System will open the desired service order.
Click on Edit button to change the status of the Service order from Release to Completed.
Save the Service order.
Service order is saved with completed status.
7 – Release for Billing – Go to On-site Service tab and open Fiori app “Release for Billing”
Here we have multiple options to search for the documents. Enter sold-to-party to search for all the open items.
System will show all the open items for this customer
Select the row and click on Release for Billing
After the document is released it will disappear from the search list.
After service order status is completed it generates a Billing document in the backend.
8 – Create Billing – Go to Service Billing tab and open Fiori app “Create Billing Documents (Billing due list
Items)”
Enter Sold to Party to get the Billing request.
This will show all the open items relevant for this Customer.
Click on settings icon to choose the additional fields to display the list.
This will show a pop up screen with multiple fields available to choose. Select the field “BDR Source Document”
and click on OK.
This will show us the detail of previous document reference.
In our case the previous document reference was a Service confirmation no. 90000000000.
Select this line item and click on “Create” to generate Billing document.
System will show a screen with temporary billing document no. User can verify the document and proceed for
final billing.
Click on Save button to generate final billing document.
System has generated the final Billing document as below.
9 – Invoice Preview – Click on preview button to view the invoice document.
Conclusion
It is obvious that CS module is a sunset module and S/4HANA is in the future roadmap of SAP. S/4HANA service
is the Future ready solution from SAP for customer services. This is available as On-Prem and Cloud version as
well. it is completely integrated into S/4HANA and uses the common data of the HANA database. For the
integration, the best of the CRM and ERP worlds was combined in Service and Sales Management. Objects such
as business partners, material (replaces CRM products) and equipment (replaces CRM IObjects) are used in
common and the middleware is eliminated.
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26 Comments
You must be Logged on to comment or reply to a post.
Eliel Silveira
July 24, 2021 at 12:55 am
Hi Chandra,
Thank you so much for sharing such a valuable post.
Is there any planned S/4HANA Service configuration course in training.sap.com or any official documentation available from SAP? I haven’t seen much in
terms of Best Practices from SAP so far for this subject.
I also heard that CS is part of the compatibility packs product till 2030.
Best Regards
Like 0 | Share
Chandra Shekhar Singh | Blog Post Author

July 26, 2021 at 5:11 am
Hi Eliel,
Thanks for your feedback. I will try to find something related to S/4HANA Service configuration and post the same.
Yes CS is part of the compatibility pack till 2030 only and support would end after that.
Regards,
Chandra.
Like 1 | Share
Eliel Silveira
July 26, 2021 at 10:45 am
Thank you, Chandra!
Again, excellent content.
Best Regards
Like 0 | Share
Astrid Lamac
September 19, 2021 at 1:30 pm
Wenn diese Transaktionen/Fioris eingestellt werden, was ist das Nachfolgeprodukt, das eine Fakturierung von Maintenance und Service-
Aufträgen end-to-end zulässt?
Grüsse
Astrid
Like 0 | Share
Astrid Lamac
September 19, 2021 at 1:32 pm
Wenn diese Transaktionen/Fioris eingestellt werden, was ist das Nachfolgeprodukt, das eine Fakturierung von Maintenance und Service-
Aufträgen end-to-end zulässt?
Grüsse
Astrid
Like 0 | Share
Thangaraj Thomas
July 24, 2021 at 11:29 am
Hi Chandra,
Excellent Information on SAP S/4 HANA Service overview.
Thank you for sharing.
Best Regards
Thangaraj Thomas
Like 0 | Share
Racherla Vyomakesh Bharadwaj

July 29, 2021 at 7:06 am
Hi Chandra,
Very informative content .Thank you very much Just wondering can you also give some insight on S/4HANA Customer Management solution
Regards
Vyomakesh Bharadwaj Racherla
Like 0 | Share
Akhilendra Pratap Singh

August 10, 2021 at 9:50 am
Hi Chandra,
Its informative!!
Thank you for sharing.
Thanks,
Akhil
Like 0 | Share
Mohammad Waseem
August 16, 2021 at 1:27 pm
Hi Chandra
Thanks for informative post
As you classified Onsite Service vs Inhouse repair do we have to activate this in Manage your solution scope or comes by default
How about VAN stock scenario for technicians carrying stock in S/4 HANA Service ( If FSM and C4C is out of scope)
Can standalone S4 HANA Cloud handles spare parts scenario as well
Appreciate your feedback
Best Regards
Waseem
Like 0 | Share
J. Wilms
September 6, 2021 at 8:50 am
Hi Chandra,
A very nice and complete overview of the service process in S/4hana service.
However, I have following question:
When creating the confirmation I have no field available to enter a batch number for the used materials. Do you have a solution for this omission?
Thank you and best regards,
Joep
Like 1 | Share
Shobhit Taggar
September 8, 2021 at 5:38 am
Former Member
Thanks for sharing this blog. I have few queries
1. What is the Standard Architecture for Service Management? We have S/4 HANA Service, C/4HANA Cloud for Service and FSM for Field service
management.
2. What S/4HANA Service + FSM cover all Service business processes?
3. What is SAP strategy b/w C/4HANA Cloud of Service Vs S/4HANA Service? Are they similar products or having different functionality and use case. If
later that what are those use case where customer need S/4HANA Service along with C/4 HANA Cloud for Service.
BR,
Shobhit
Like 0 | Share
Fernando Simovic
October 1, 2021 at 7:06 pm
Hi Chandra,
Would you be so kind and indcate us which is the best way to cancel a biiling which is did in SErvice S4Hana? I mean the best way to cancel, the billing, the
hours notificated of the technical people and spare parts?
Thanks in advance.
Fernando
Like 0 | Share
csb dave
December 17, 2021 at 6:27 am
Dear Sir
I create Service order Error message
Please help me
Like 0 | Share
csb dave
December 17, 2021 at 6:30 am
Dear Sir
I create service sales order
error message
Please help me
Like 0 | Share
Youssef Smires
February 8, 2022 at 6:52 pm
Any solution for this issue ?
Like 0 | Share
Rizwan Islam
January 9, 2022 at 3:42 pm
Hi Chandra,
Thanks for sharing these valuable contents, I am trying to search the standard configuration document but there is no luck, Is there any possibility to share
configuration document with us.
Thanks in advance
Regards,
Rizwan
Like 0 | Share
csb dave
March 8, 2022 at 12:22 pm
尊敬的先生
我執行應用程序創建服務訂單錯誤消息
錯誤信息 01
error message 2
錯誤信息 2
如何設置IMG，請告訴我IMG的下載路徑，我的版本是S4 HANA 2020
圖像路徑
Like 0 | Share
Fernando Simovic
March 16, 2022 at 10:53 pm
Hi Chandra, nice information about the new Service.
I want to know how is the link (table or function module) between service order (for instance SRVO) and confirmation (SRVC).
Thanks so much for your collaboration
Fernando
Like 0 | Share
Nor Azahir Abd Rahim

April 18, 2022 at 6:59 pm
Hi Chandra,
Thank you for sharing such valuable information.
In relation to services, is S/4HANA for Customer Management available for S/4 HANA Public Cloud or S/4 HANA Private Cloud? Thanks?
Like 0 | Share
Sandeep Gupta
August 2, 2022 at 8:22 pm
Hi Chandra,
For Onsite repair, we use Advance shipment function to trigger sales order from the service order & ship the parts to the customer site in ECC today. This
seems to be not available anymore in S4.
Can you please confirm?
Like 0 | Share
Bidhu Bhusan Samantaray

December 12, 2022 at 12:03 pm
Hello Chandra,
If I need to send a spare parts to customer / to my technician on field, where I can create a delivery for this?
Thanks
Bidhu
Like 0 | Share
Rampe V
December 27, 2022 at 5:38 pm
Thank you for the detailed explanation, Chandra
Like 0 | Share
Ashutosh Kumar Sinha

February 6, 2023 at 1:35 pm
Hi! Chandra Shekhar,
This thread provided us a in depth of the Service functionality. Can You guide on the scope items or any link for S/4 HANA Service for ON Prem , as these
are avaliable for cloud but not for ON Prem. You suggestion will be very helpful.
Regards,
Ashutosh
Like 0 | Share
Matthias Huebner
February 7, 2023 at 6:23 am
Hi Chandra,
thanks a lot for this almost e2e process description. Could share more information, maybe by a link, about the cost flow and the settlement of such an
order?
As far as I heard, the CS order can't be a cost collector anymore, so it would be nice to see the new way of working too.
Thanks in advance
Matthias
Like 0 | Share
Chandra Shekhar Singh | Blog Post Author

Dear Matthias,
An internal order is created to collect the cost and settle the accounts. Please find the details as below. Internal Order settlement must be clear to
you, I guess.
Regards,
Chandra.
Like 1 | Share
Matthias Huebner
Hi Chandra,
thanks for the immediate answer. Yes, internal order I know.
so, I guess the relationship between internal order and CS order is quite variable, means one internal order can have many cs orders, but
one cs order can have only one internal order - isn't it.
would you be able to share me a link where I can dive more into the topic of invoicing the cs, also maybe the more technical part / table
wise? a link would be perfect.
Thanks again for your good work.
BR
Matthias
Like 0 | Share
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25/07/23, 12:34 SAP S/4HANA Service overview and Service Order Processing | SAP Blogs

 Do you have an S- or P- account? 

Ask a Question Write a Blog Post Login

Chandra Shekhar Singh Assigned Tags

SAP S/4HANA Service overview and Service Order C4C Service

Processing SAP S/4HANA

SAP S/4HANA Cloud

Creation of service order using service

Steps to perform Service Processing

1 – Click on On-site Service tab to create the service order

2 – Create a service order using Fiori App “Create Service Order”

3 – This will have two options.

i. Repair order – In case of any repair in the equipment.

Select the service order and continue.

Input below data

Press enter to continue.

Select the technician SRV_TECH_DE and continue.

Select the equipment no – 10000001

Go-to Items section and input items for the service.

Higher level Item – 10

Save the Service order.

Service order is saved with Order no. – 8000000020

Go Back to home screen.

Open the Fiori app “Search Service Order”

This will open the service order screen in display mode.

Save the order.

5 – Create Service Confirmation.

Click on button “Create Follow-up” to create service confirmation.

Select the items and click on choose.

Save the Service Confirmation.

System will create the service confirmation with no. 9000000000

Change the status of service confirmation as “Completed” and save.

System will open the desired service order.

Save the Service order.

Service order is saved with completed status.

Select the row and click on Release for Billing

Enter Sold to Party to get the Billing request.

This will show us the detail of previous document reference.

Click on Save button to generate final billing document.

System has generated the final Billing document as below.

9 – Invoice Preview – Click on preview button to view the invoice document.

You must be Logged on to comment or reply to a post.

Thank you so much for sharing such a valuable post.

Chandra Shekhar Singh | Blog Post Author

Thank you, Chandra!

Again, excellent content.

Excellent Information on SAP S/4 HANA Service overview.

Thank you for sharing.

Racherla Vyomakesh Bharadwaj

Vyomakesh Bharadwaj Racherla

Akhilendra Pratap Singh

Thank you for sharing.

Thanks for informative post

Can standalone S4 HANA Cloud handles spare parts scenario as well

Appreciate your feedback

However, I have following question:

Thank you and best regards,

Thanks for sharing this blog. I have few queries

2. What S/4HANA Service + FSM cover all Service business processes?

I create Service order Error message

I create service sales order

Any solution for this issue ?