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Equipment Front line staff Information

The laptop crashed The teacher did not Not enough resources
mention the class code

The teacher did not


Laptop’s mic did not The teacher came 30
inform that he would
work minutes late in class
be late so student
thought the class might
br cancelled
Bad lecture

The google classroom


Students added platform was not
someone else who is responding so the No platform given to
not from the class who teacher could not take submit group names
and created chaos the attendance

The introduction was The electricity was not


The slides were not
not given in a well present from the
appropriate for the
manner teachers end
lecture

Customer Backend staff Physical Evidence

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