Mock Call Script for Haulla

Instructions: To prepare for the scheduled mock call, review the script provided and
familiarize yourself with the scenarios, including the client's service, rejection, rebuttals,
and overall sales flow. Make sure to understand the appropriate responses for each
scenario presented in the script. Use the script as a guide to prepare for the mock call
and practice your responses to each scenario to build confidence.

Memorize and use the opening spiel exactly as it is written. Make sure to say it verbatim,
using the exact words provided.

Mock Call Sales Script

Product: Waste Management Service Company for Businesses

Company Name: Haulla

Details from: Website Visit Information

Product
Information Details:
- Save 15% or more on garbage collection
- helps businesses save money on waste collection with the lowest costs.
- Its goal is to cut the price of waste collection by connecting local business
owners with local haulers
- offers a variety of payment options

CALL FLOW
Opening Spiel (Verbatim)
Candidate Hi, I'm [Your Name] from Haulla, a Waste Management Service Company for
Businesses. Am I speaking with Julia?
Customer Yes this is she, how did you get my details?
Candidate We received your information from our website and we would like to introduce our
cost-effective waste collection services for your business. Are you interested in
learning more?
Mock Call Proper
Customer Rejections Candidate Rebuttals
I completely understand that you have a busy schedule, but this will only
I'm too busy to discuss this right now.
take 1 - 2 minutes of your time. Are you available?

I'm happy to hear that you have a great waste management provider, but
We're happy with our current waste would you be interested in hearing how we can provide more
management provider. cost-effective solutions and improve your current waste management
system?

I appreciate your honesty, but may I ask what led to your lack of interest?
Sorry, I'm not interested.
Our services are cost-effective and tailored to fit your specific business
 needs. Would you be willing to hear more details?

I hear you, but our service can help you save money in the long run. We
Sorry, we don't have the budget to have flexible payment options and can work with you to find a solution
allocate to waste management. that fits your budget. Would you be interested in hearing more about our
pricing options?

I'm not the person in charge of waste I completely understand, and I appreciate your time. Would you be able to
management, and I don't have the provide me with the contact information of the person in charge of waste
authority to make any changes. management so I can follow up with them directly?

I'm sorry to hear that you've had negative experiences with other waste
We've had bad experiences with
management companies. Our services are unique and tailored to fit your
waste management companies in the
specific business needs. Would you be willing to share what didn't work
past.
out before so we can ensure that we don't make the same mistakes?

Customer Is Interested

Of course! Our service connects local business owners with local haulers,
Can you tell me more about your
which allows us to negotiate lower prices that we then pass on to our
service and how it can benefit our
clients. We specialize in finding the most cost-effective solutions for your
business?
business's waste management needs.

We also offer a variety of payment options, so we can work with you to

What's your payment method?
find a solution that fits into your budget.

Our service is designed to provide the lowest possible cost for waste
Can you give me an idea of what kind management, which means you can expect to save 15% or more on your
of savings we can expect? garbage collection expenses. We work with local haulers to negotiate the
best possible rates for your business.

Compared to other waste management providers, we pride ourselves on

How does your service compare to
our personalized service and ability to find the most cost-effective
other waste management providers?
solutions for your business.

The cost of our service depends on the size and complexity of your
business's waste management needs, but we pride ourselves on
providing the most cost-effective solutions possible.
Can you give me an idea of the costs
involved with your service?
We can provide you with a detailed estimate once we've conducted the
waste audit and determined the most cost-effective solutions for your
business.

Setting appointment

Customer How do we get started?

Candidate It’s great to hear that you’re interested! First off, may I get your availability to meet
with our Sales Consultant to discuss further details of our services.
Customer I’m free next week, Monday at 8 AM PST.
Candidate What’s your email address so we can send a calendar invite for your
appointment?
Customer You can contact me through our email at juliasmith@gmail.com.
Candidate Thank you so much for providing that! We’ll be sending you an email for your
scheduled appointment with our sales consultant. Should you have any concerns,
please reach out to us. Again this is, (candidate) from Haulla Waste Management
Services.