2 White spot
[Symptom]
White spot appears on the image.
Spot with core Spot without core
A: When symptom occurs only for single color, see probable cause A.
B: If the symptom is solved when changing the paper type to the recommended paper, see
probable cause B.
[Probable causes and solutions]
A: If the spot has core, white spot appears due to the increase of the inside machine
temperature according to the high room temperature or other factor. By the temperature
increase, toner forms core in the developer and the poor transfer (1st transfer/2nd transfer)
occurs around the core, causing the white spots.
If the spot does not have core, the cause is the high charge developer by the many prints
of the low coverage original etc. When the charge amount of the developer increases,
the transfer ability decreases at the part, causing white spots.
To correct the above, perform toner refresh mode:
Utility menu => [03 Machine Admin. Setting] => [01 System Setting] => [05 Expert
Adjustment] => [08 Execute Adjust Operation] => [Toner refresh mode]
If it does not improve, after checking the following setting, perform the toner refresh mode
again.
Service mode => [02 Process adjustment] => [05 Interval/Quantity adjustment] => [03
Auto refresh interval] => [Refresh quantity] => Select from [small], [middle], [large]
Refresh amount Toner consumption per one Max number for refresh
refresh operation mode execution
Small A3 solid, 3 sheets equivalent 3 times
Middle A3 solid, 5 sheets equivalent Twice
Large A3 solid, 8 sheets equivalent Once
(8050 equivalent)
If toner refresh is performed excessively, not only too much toner is consumed but may
cause cleaning failure of the transfer belt (passing through, packing). Therefore, keep the
above max number when performing the refresh mode.
B: If the used paper and the set current for the 1st transfer and the 2nd transfer do not match,
transfer ability becomes poor and tends to generates white spots. To correct the above,
perform 1st transfer manual adjustment and 2nd transfer manual adjustment. For the
adjustment procedure, see 13 Problem with non-recommended paper.
Table of contents
 4
 

4 Poor transfer
[Symptom]
Regardless of the color, white spots appear entire image area or in the band area.
A: If the symptom occurs in single color, see probable cause A.
B: If the symptom occurs in all colors, see probable cause B.
C: If the symptom disappears after changing the paper, see Probable cause C.
D: If the carrier attaches, see [3. Carrier attachment to the image].
[Probable causes and solutions]
A: First transfer condition is inappropriate.
If the first transfer current is high, the opposite charge is applied to the toner at the transfer.
Accordingly, toner returns to the drum and poor transfer occurs. If the transfer current is
low, the electric field necessary to perform the normal toner transfer is not obtained and
poor transfer occurs.
To correct the above, adjust the settings suitable for the paper:
For the transfer current, optimum values exist for the 1st transfer and 2nd transfer.
1) For the proper adjustment, the 2nd transfer current should be adjusted first then the
1st transfer current.
2) Adjust the first transfer current from following: [Utility/Counter] => [03 Machine Admin.
Setting] => [01 System Setting] => [05 Expert Adjustment] => [06 Process
Adjustment] => [01 Front & Back Density]. However, when too high or too low value
is entered, the adjustment fails.
B: Change Dipswitch 1-0 (To display process adjustment to user screen) from 0 (Default) to 1.
Then, [Process adjustment] key is accessible from COPY (or MACHINE) screen. (COPY
(MACHINE) => [Paper Setting] => [Change] => [Process Adj.] => [2nd transfer Offset
(Front) and/or (Back)]) Set appropriate 2nd transfer current for each tray referring paper
being used. However, when too high or too low value is entered, the adjustment fails.
C: The set transfer current does not match to the characteristic of the used paper.
Depending on the resistance dispersion of the paper, smoothness and moistness etc, the
proper transfer current setting is different.
Perform adjustment described in the B. If the optimum condition cannot be set, propose
customer to try another paper type.
Table of contents
 6