Professional Documents
Culture Documents
Top/ senior management a person or group of people who direct and control an
organization from its highest level.
innate qualities Qualities that you were born with, not one you have
learned
Vice - chancellor the person next in rank below the chancellor, who
acts as the chancellor's deputy or substitute
c-level manager Ex: chief operating officer (COO), chief financial officer
(CFO), chief information officer (CIO)
inadvertently unintendedly
Tactical Plan These plans break down the broader strategic goals
into actionable steps
UNIT 4
Word/Phrasal Verbs Definitions
Programmed decision A decision that is repetitive, or
routine, and made according to a
specific procedure
Non-programmed decision A decision that is difficult because
of its complexity and the fact that
the person faces it infrequently
Intuition An experience - based way of
knowing or reasoning in which
weighing and balancing evidence
are done unconsciously and
automatically
Procrastination The delaying of action for no good
reason
Bounded rationality The observation that people’s
limited mental abilities, combined
with external influences over which
they have little or no control,
preventing them from making
rational decisions
Heuristic A rule of thumb used in decision
making
Emotional Intelligence The ability to connect with people
and understand their emotions
Satisficing decision A decision that meets the minimum
standard of satisfaction
Earnings The sum of money earned by
working
Income A synonym for earnings but may
include unearned income (property,
investments, share dividends,...)
Revenue Is similar in meaning to income but
is more likely to refer to the money
that a company receives through
sales
Salary Paid monthly and usually by bank
transfer (monthly payments to
professional employees
Wages Paid weekly to manual or unskilled
workers
Perks Extra payments (a company car,
free accommodation, etc)
First - level managers Managers who supervise operatives
Tactics An action or strategy carefully
planned to achieve a specific end
Audit A systematic review or assessment
of something
Diagnosis The identification of the nature of
an illness or problem by examining
the symptoms
Feasibility The state or degree of being easily
or conveniently done
Deliberation Long and careful consideration
Evidence The available body of facts or
information indicating whether a
belief or proposition is true
Weigh up Consider carefully, assess
Take into account Bear in mind, consider, remember
Secure Succeed in getting, win
Option Choices, possible courses of action
Stepped up Increased
Compromise Take a middle course of action
UNIT 5
Word/Phrasal Verbs Definitions
Business entities Companies
Outsourcing Getting external companies to do
work for your company
Customer centric Focusing on the customer rather
than the product
Competitive edge Something that makes you better
than other companies
Product lines A structure organized around
different products
Matrix structure A cross-functional structure where
people are organized into project
teams
Functional structure A structure rather like the army,
where each person has their place
in a fixed hierarchy
Geographic structure A structure that enables a company
to operate internationally, country
by country
Set up Structure
Innovative New, original
Flopped Did not succeed, failed
To push something on someone Imposing one culture on another
Takeover deal Agreement when a company buys
another
Collapse When a company fails
Replicated Something that is copied exactly
Tangible Something that can be seen and
proved
Legend Company that is famous in its
industry
Complacent Being unreasonably confident
Compromise Agreement where both sides give
up some of what they want
Aligned In the same position or share the
same ideas
Swapping Exchanging people or things
Virtually Almost all
Parking lots A place where cars are put
Old-age pensioners People of retirement age who no
longer work
Chant Sing
Widespread Available to lots of people
Lead to the downfall Cause something to fail
Incentivised Motivated through money or other
means
Elude Escape
Organizational development A concept of organizational
change that is based on flexibility
and continuous change
Change agents People responsible for making
change happen in renewal
organizations.
Benchmarking A process of identifying a model of
'best practice’ and comparing
performance against this model.
Communication Explaining why change is
necessary and how it should
happen.
Resistance to change A combination of force that do not
want change
Re-engineering Radical redesign of all aspects of
an organization ’s activity
Data analysis Study of the impact of change.
Organizational renewal An approach to change that is
based on looking at development
the people and their relationship to
the whole the approach is planned,
strategic and long-term.
UNIT 6