Professional Documents
Culture Documents
STRATEGIC BRAND
MANAGEMENT
Lessons for Winning Brands in Globalized Markets
OXFORD
UNIVERSITY PRE-SS
BRIEF CONTENTS
Preface xix
About the Authors xxiii
x Contents
Social Institutions 33
Values and Beliefs 33
Cultural Symbolism of Brands 33
How Do Brands Acquire Cultural Meanings? 34
Consumer React ions to the Cultural Meanings in Brands 35
Cultural Equity 37
CHAPTER SUMMARY 38
KEYTERMS 39
REFERENCES 39
Contents x1
Deciding on t he Brand's Visual Ident ity 57
Memorability 57
Meaningfulness 58
Likability 58
Transferability 59
Adaptability 59
Proctectability 59
Promotion Strategies to Communicate t he Brand Identity 60
Matching Communication Objectives and Promotional Methods 60
Choosing the Communication Message 62
Product Strategies to Communicate t he Brand Identity 63
Channel and Pricing Strategies to Communicate th e Brand Identity 64
Channel Strategies 64
Pricing Strategies 65
Cultural Strategies to Build an Iconic Identity 65
Iconic Brands vs. Identity Brands 66
Cultural Branding 66
CHAPTER SUMMARY 68
KEYTERMS 68
REFERENCES 68
xu Contents
CHAPTER SUMMARY 81
KEYTERMS 81
REFERENCES 81
Contents XIII
The Importance of Brand Extension Fit 108
Bases of Brand Extension Fit 109
Parent Brand Characteristics and Brand Extension Fit 110
Consumer Characteristics and Brand Extension Fit 112
Increasing Perceptions of Brand Extension Fit 113
Co-Brands 115
Does the Situation Call for Co-Branding? 11 6
Selecting Co-Brand Partners 117
Managing Co-Brand Relationships 118
CHAPTER SUMMARY 119
KEY TERMS 120
REFERENCES 120
xiv Contents
PART 5 Identifying and Measuring Brands
Contents xv
CHAPTERSUMMARY 180
KEY TERMS 180
REFERENCES 180
xvi Contents
CHAPTE R 14 BRAND PROTECTION STRATEGIES 207
Overview 207
Trademark Registration and Enforcement 207
Trademark Registration 208
Trademark Enforcement 210
Brand Crisis Management 210
Brand Crisis Planning 211
Brand Crisis Plan Basics 211
Brand Guidelines 213
Brand Identity Description 213
Brand Identity and Trademark Standards 214
Brand Leveraging Guidelines 214
Brand Architect ure 215
Social Media Monitoring and Policies 217
Social Media and Consumers 217
Social Media and Employees 218
CHAPTER SUMMARY 220
KEY TERMS 220
REFERENCES 220
Contents x-vu
Brand Assessment 227
Gaps in Brand Associations 227
Leveraging Opportunities 228
Needs for Brand Protection 229
CHAPTER SUMMARY 229
KEY TERMS 230
xv111 Contents
PREFACE
This book reflects che knowledge we have gained over a con1bined 50 years as
instructors, researchers, n1anagers, and consultants. We have successfully caught
Brand Manage,nenc courses co thousands of scudencs enrolled in our undergradu-
ate, MBA, and PhD classes. \Ve have also worked \Vith Fortune 500 firms co provide
stracegic branding guidance and lead Executive Education progra,ns chroughout
che Uniced Scares, Europe, and Asia.
Regardless of che audience, we have found a great need for a fra,nework
co explain the "playing field" for strategic brand 1nanagen1enc- identifying
che key stracegic issues and che decisions thac n1ust be made in an increasingly
con1pecicive and global marketplace. A consistent chen1e, in our experience,
is thac students and ,nanagers often ch in k of branding in terms of advercis-
ing, co1n1nunicacion, and pron1o cion . Alchough this is an i1nporcanc aspect,
chere are n1any ocher aspects of stracegic brand managen1ent char are of equal
1n1porcance.
In ch is book, we provide readers wich a cutting-edge fran1ework char explains
che four key aspects of stracegic brand managen1ent- building brands, leveraging
brands, identifying and ,neasuring brands, and proceccing brands. We describe the
key issues and decisions in each of these four areas and provide praccical guidelines
for ,naking chese decisions. Our objective is co nor only raise awareness of brand
manage,nent issues bur also co provide ways co design scracegies and tactics co allow
for effective building and managing of brands.
Our guidelines are derived fron1 n1any years of practice and acade,n ic research
in branding. Acaden1ic research has n1uch co offer, especially in the areas of le-
veraging brands and proceccing brands, yec it has been slow co enter n1ainscrean1
managerial chinking due to issues of accessibil icy. We make chis abundance of aca-
den1ic research accessible and understandable by translating che weal ch of research
findings inco useful guidel ines for n1anagers.
We also incorporate a global approach co branding char has not received
che attention it deserves in n1ost cexcbooks. We elevate these copies co a cen-
tral role as we d iscuss aspects of understanding brands and leveraging brands
in a global setting. We en1ploy powerful theories of cu lcure and apply then,
co the issues thac n1anagers face in building their brands in co valuable global
powerhouses.
Preface xix
WHO IS OUR AUDIENCE?
We offer a prin1er on srracegic brand 1nanagen1enc for readers looking for a con1-
prehensive and accionable fran1ework co approach scracegic brand managen1enr.
Our fran1eworks and guidel ines have been well-received by working professionals
as well as undergrad uace and MBA scudencs.
xx Preface
managers can rake ro n1ore successfully build and n1anage cheir brands. For exan1-
ple, we not only describe d ifferent options for leveraging brands- line extensions,
brand extensions, and co-brands- but also provide guidel ines about when each is
n1osc advantageous, how co identify che best opporrunicies, and how ro make the
chosen option n1ore successful.
Global/Cultural Perspective : \Ve incorporate a cutting-edge d iscussion of
cu lcural and ethn ic issues char face brand managers in today's global n1arkecplace.
Our fra,nework will guide readers through che process of building culcurally rel-
evant brands in local and global marketplaces. This approach is in sharp contrast
with existing books char narrowly consider global branding as an optional action
d iscussed separately in li,niced discussions ar the end of che book. Our co1nn1ic-
n1enr co understanding branding with a global/ culcural perspective con1es fron1
our own research on cultural issues in branding and our experiences reach ing
across che globe.
Preface xx1
Parr 5 (Identifying and Measuring Brands) includes two chapters that iden-
t ify the in1porranc aspects of n1easuring brands in consun1er research. Chapter
11 covers ,najor types of n1easures char can be used to assess how consun1ers are
responding to brands, fro,n awareness to preference to purchase. In Chapter 12,
we cover research options for understanding consu,ner perceptions of rhe brand
(brand i,nage ).
Parr 6 (Protecting Brands) con rains a discussion of rhe sources of brand dilu-
t ion, specifically, the factors char can hann che brand's reputation, sales, and marker
share (Chapter 13). \Ve identify rhe ,najor sources, including trademark infringe-
1nenr, produce recalls, social n1edia, inconsistent ,narkering scraregies, and poor
leveraging decisions. In Chapter 14, we describe strategies char firn1s can use co
1non icor, plan for, and negate these sources of brand dilution.
Finally, in Pare 7, we provide a discussion of how managers can conduce a
brand audit that covers the copies we have discussed. This final chapter (Chapter 15)
sumn1arizes our d iscussion of che scracegic brand 1nanage1nenc copies covered in
the BLIP n1odel and offers guidelines for conducting brand audits char use these
concepts to examine how well a brand is being n1anaged.
xxu Preface
ABOUT THE AUTHORS
"To our surprise, on the 20th of the fifth moon (June 16th),
foreign (naval?) officers at Taku called upon Lo Jung Kwang,
the general commanding, and demanded his surrender of the
forts, notifying him that failing to receive compliance they
would at two o'clock the next day take steps to seize the
forts by force. Lo Jung Kwang, being bound by the duties of
his office to hold the forts, how could he yield to the
demand? On the day named they actually first fired upon the
forts, which responded, and kept up fighting all day and then
surrendered. Thus the conflict of forces began, but certainly
the initiative did not come from our side. Even supposing that
China were not conscious of her true condition, how could she
take such a step as to engage in war with all the Powers
simultaneously? and how could she, relying upon the support of
anarchistic populace, go into war with the Powers?
{115}
"The London Mission and the Society for the Propagation of the
Gospel handed over their buildings to the Chinese authorities,
holding them responsible for their safe keeping, and all
missionaries and their families went to the British Legation.
The American Board Mission likewise delivered over their
valuable property to the Government and fell back upon the
great Methodist Episcopalian Mission near the Hata Mên Gate,
beyond the foreign quarter. Tung-chau missionaries and their
families and several hundred Christian converts were already
gathered there. Steps were at once taken to fortify the
compound. Under the direction of Mr. F. D. Gamewell deep
trenches were cut, earthworks thrown up, and barbed-wire
entanglements laid down.
{116}
Watch was kept and sentries posted, provisions laid in, and
all preparations made to withstand a siege. Twenty marines and
a captain from the American Legation were sent as a guard, and
some spare rifles were obtained from the British Legation.
Converts were armed with pikes and knives, and a determined
effort was to be made in case of attack. The mission was,
however, absolutely at the mercy of any force holding the high
city wall and Hata Mên Gate. Without the power of reply the
small garrison could have been shot down from the wall, which
is little more than a stone's throw from the nearest point of
the compound. Shell-fire such as was subsequently used against
the Legations would have smashed the buildings into fragments.
All the Maritime Customs staff and their families living in
the East City, a mile or more beyond the foreign quarter, the
professors and teachers of the Tung-wen-Kuan, Dr. Dudgeon, Mr.
Pethick, the secretary of Li Hung Chang, and others, were
forced to abandon their homes and come in for protection.
Preparations for defence went on at all the Legations, for it
was now inevitable that we should have to fight. A 'conseil de
guerre' was held, attended by all the military officers, and a
plan of defence determined. The palace and grounds of Prince
Su, opposite the British Legation, were to be held for the
Christian refugees, and an area was to be defended some half a
mile long by half a mile broad, bounded by the Austrian and
Italian Legations to the east, the street running over the
north bridge of the canal to the north, the British, Russian,
and American Legations to the west, while the southern
boundary was to be the street running at the foot of the great
City Wall from the American Legation on the west, past the
German Legation on the east, to the lane running from the Wall
north past the French Legation, the buildings of the
Inspectorate General of Customs, and the Austrian Legation.
All women and children and non-combatants were to come into
the British Legation. Each position was to be held as long as
possible, and the final stand was to be made at the British
Legation. No question of surrender could ever be entertained,
for surrender meant massacre.
{117}
"As darkness came on the most awful cries were heard in the
city, most demoniacal and unforgettable, the cries of the
'Boxers,' 'Sha kweitze'—'Kill the devils'—mingled with the
shrieks of the victims and the groans of the dying. For
'Boxers' were sweeping through the city massacring the native
Christians and burning them alive in their homes. The first
building to be burned was the chapel of the Methodist Mission
in the Hata Mên-street. Then flames sprang up in many quarters
of the city. Amid the most deafening uproar the Tung-tang, or
East Cathedral, shot flames into the sky. The old Greek Church
in the north-east of the city, the London Mission buildings,
the handsome pile of the American Board Mission, and the
entire foreign buildings belonging to the Imperial Maritime
Customs in the East City burned throughout the night. It was
an appalling sight. Late in the night a large party of
'Boxers' bearing torches were seen moving down Customs-street
towards the Austrian Legation. The machine gun mounted was in
waiting for them. They were allowed to come within 150 yards
in the open street near the great cross road, and then the
order was given and the gun rained forth death. It was a
grateful sound. The torches disappeared. They had come within
a restricted space, and none, we thought, could have escaped.
Eagerly we went forth to count the dead, expecting to find
them in heaps. But there was not one dead. The gun had been
aimed very wide of the mark. Two hundred yards north of the
'Boxers' there is a place where 30 ft. above the level road
the telegraph wires crossed to the station. Next morning they
were found to have been cut by the Austrian fire. The only
persons who suffered injury were possible wayfarers two miles
up the street. There can be little doubt that this fiasco
helped to confirm the Boxers in a belief in their
invulnerability.
"On the 15th rescue parties were sent out by the American and
Russian Legations in the morning, and by the British and
German Legations in the afternoon, to save if possible native
Christians from the burning ruins around the Nan-tang. Awful
sights were witnessed. Women and children hacked to pieces,
men trussed like fowls, with noses and ears cut off and eyes
gouged out. Chinese Christians accompanied the reliefs and ran
about in the labyrinth of network of streets that formed the
quarter, calling upon the Christians to come out from their
hiding-places. All through the night the massacre had
continued, and 'Boxers' were even now shot redhanded at their
bloody work. But their work was still incomplete, and many
hundreds of women and children had escaped. They came out of
their hiding-places crossing themselves and pleading for
mercy. It was a most pitiful sight. Thousands of soldiers on
the wall witnessed the rescue; they had with callous hearts
witnessed the massacre without ever raising a hand to save.
During the awful nights of the 13th and 14th Duke Lan, the
brother of Prince Tuan, and Chao Shu-Chiao, of the
Tsung-li-Yamên, had followed round in their carts to gloat
over the spectacle. Yet the Chinese Government were afterwards
to describe this massacre done under official supervision
under the very walls of the Imperial Palace as the handiwork
of local banditti. More than 1,200 of the poor refugees were
escorted by the 'foreign devils' to a place of safety. Many
were wounded, many were burnt beyond recognition. All had
suffered the loss of every thing they possessed in the world.
They were given quarters in the palace grounds of Prince Su,
opposite the British Legation. Among them was the aged mother
and the nephew of Ching Chang, recently Minister to France,
and now Chinese Commissioner to the Paris Exhibition. The
nephew was cruelly burnt; nearly every other member of the
family was murdered. A Catholic family of much distinction—a
family Catholic for seven generations—was thus almost
exterminated and its property laid in ashes. It was announced
this day that only 'Boxers' might enter the Imperial City. The
Government was rushing headlong to its ruin.
"American.
Three officers, Captain Myers in command, Captain Hall,
Surgeon Lippett, and 53 marines from the Newark.
"Austrian.
Five officers, Captain Thomann, the Commander of the Zenta,
Flag-Lieutenant von Winterhalder, Lieutenant Kollar,
two mid-shipmen, and 30 marines from the Zenta.
"British.
Three officers, Captain B. M. Strouts in command,
Captain Halliday, Captain Wray, and 79 men R. M. L. I.
-30 from H. M. S. Orlando and 49 from Wei-hai-wei.
"French.
Two officers, Captain Darcy and Midshipman Herbert, and
45 marines from the D'Entrecasteaux and Descartes.
"German.
Lieutenant Graf Soden and 51 marines of the
3rd Battalion Kiao-chau.
"Italian.
Lieutenant Paolini and 28 blue-jackets from the Elba.
"Japanese.
Lieutenant Hara and 24 marines from the Atago.
"Russian.
Two officers, Lieutenant Baron von Rahden and Lieutenant
von Dehn, and 79 men—72 marines from the Sissoi Veliki and
Navarin and seven Legation Cossacks.
"Total,
18 officers and 389 men.
{120}