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a) Bluetooth connec<vity
b) USB connec<on
c) Network sharing
d) Infrared
- Correct Answer: c) Network sharing
5. **What does the 'Test the Theory to Determine Cause' step in printer troubleshoo<ng
involve?**
a) Tes<ng different printers
b) Experimen<ng with various paper types
c) Formula<ng and tes<ng hypotheses about the issue
d) Changing the printer's loca<on
- Correct Answer: c) Formula<ng and tes<ng hypotheses about the issue
10. **What does the 'Verify Full System Func<onality' step in printer troubleshoo<ng
ensure?**
a) That the printer is the right color
b) That all components of the system are func<oning properly
c) The printer is compa<ble with all types of paper
d) The printer is under warranty
- Correct Answer: b) That all components of the system are func<oning properly
11. **Which of the following is not a step in the printer troubleshoo<ng process?**
a) Iden<fying the problem
b) Tes<ng a theory to determine the cause
c) Changing the printer's color
d) Documen<ng findings, ac<ons, and outcomes
- Correct Answer: c) Changing the printer's color
15. **What is a typical solu<on for a printer that won't turn on?**
a) Changing the printer's loca<on
b) Checking the power supply
c) Adjus<ng the screen brightness
d) Changing the paper type
- Correct Answer: b) Checking the power supply
18. **What is a key feature to look for when troubleshoo<ng a printer's soRware issues?**
a) The color of the soRware interface
b) Outdated or corrupt printer drivers
c) The size of the soRware file
d) The soRware's brand name
- Correct Answer: b) Outdated or corrupt printer drivers
20. **What does the 'Establish a Theory of Probable Cause' step in printer troubleshoo<ng
involve?**
a) Guessing the problem randomly
b) Determining the most likely cause of the issue
c) Changing the printer's loca<on
d) Selec<ng a new printer
- Correct Answer: b) Determining the most likely cause of the issue
24. **What is a common issue when a printer does not print at all?**
a) The printer is a different color
b) The printer is not selected as the default printer
c) The screen brightness is too low
d) The keyboard is incompa<ble
- Correct Answer: b) The printer is not selected as the default printer