KANGGADEVI MURTHI

NO 16 JALAN BESTARI 30/3

TAMAN BESTARI INDAH
81800 ULU TIRAM, JOHOR
H/P: +60169590860
Email: evi2101@yahoo.com

Current Position : Customer Service Manager

Highest Education : Bachelor's Degree in Entrepreneurship (Commerce) with Honors
Years of Experiences : 6 Year of Total Experience
Availability : One Month notice period
Current salary : RM4500
Reason of leaving : Looking for new environment and challenges

PERSONAL CHARACTERISTIC

• Hardworking, good team leader, responsible and willing to learn, adapt and generate new
ideas to improve work performance and situations.
• Besides that, I’m a quick learner, excellent in learning new technologies and quickly
adapting to new environment.
• Can cope with all kind of people and interested to get experience through all the
departments.
• Self-reliance and resourceful and multitasking.
• Willing to work for long hours and moderate traveling.
• Love to learn something new.
• Ability to work independent or in a group.

EMPLOYEMENT HISTORY

Penanshin Shipping Pte Ltd (Singapore & Malaysia)

Branch Representative
October 2015 – February 2019

1. Monitoring Import and Export shipment including FCL and LCL.

2. Able to handle Exwork, FOB, CFR, CFA, DDU, DAP and etc shipments
3. Help to resolve any issue on documentation team.
4. Guide warehouse documentation team on tally sheets, load plan and any other related documents.
5. Doing sales inbound and outbound
6. Attend the sales inquiry and quote for FCL and LCL shipment.
7. Update leave record to SG team for payroll.
8. Arrange and conduct interview for available vacancies.
9. HR relevant jobs with etc job request by MD and Singapore Team.
10. All above, perform daily activities including processing, shipping coordination and report
management.
 Penanshin Shipping Pte Ltd (Singapore)
(Admin Assistance Import Department)
February 2013 – Oct 2015 (Transferred to JB branch)

1. Prepare schedule for import department by checking using Port net. Will update the status of the
container where pending, schedule or un-stuffing.
2. Using Sea Freight system to key in the data for unstuffing
3. Will check operation department for update container schedule for last day storage.
4. Prepare the tally sheet by using manifest given by import coordinates for the operation department to
tally the cargo.
5. Count Tues for labor charges for accounting department pay the charges.
6. Prepared invoices and billing for import and export department for payment.
7. Prepared invoices for direct customer for their payment.
8. Convert the tally sheet data import to the system (workspace) for sending to direct customer and import
coordinator.
9. Provide administrative and clerical to HOD.
10. Answering phone call and transfer to the request individual department.
11. Provide the status of container and advice the price for storage
12. Upload the picture into the system for review by direct customer and import coordinator.
13. Other adhoc admin duties as assigned such as receiving cheque, clear payment of cargo and etc.
14. Will reply all the customer and enquires emails and will arrange for unstuffing cargo with the
cooperation transporter department.
15 Will receive the B/L and A/N from customer and arrange for unstuffing cargo and send trucking order
with A/N to logistic department.

OCBC Malaysia SDN BHD

(Customer Service Executive)
July 2012- July 2013

1. Attending to Singapore customer’s telephone enquiries over a full range of consumer financial
product and services
2. Handle call professionally and uncover customer need
3. Understand customer enquiries regards customer account and transaction with promotion of bank
4. Promote teamwork and collaboration within the department.
5. Be trained in full banking product and system to attending the customer

YL Tan Professional Services SDN BHD

(Intern)
February 2012- May 2012
1. Assisting in the preparation and submission of accounting, taxation and secretarial matters and
any other related tasks
2. Learning using MYOB account software
3. Learning to fill up the taxation Form B, BE, P, and TF
4. Learning to doing income tax computation
 EDUCATION BACKGROUND

1. Bachelor's Degree in Entrepreneurship (Commerce) with Honors (3.66/4)

2. STPM (2006)
3. SPM (2005)
4. Certificate in basic Microsoft

EXTRA CURICULUM/ COURSE ATTEND

1. Chairman Lecture Series 14, Distribution Strategy: Retail Selling. (19 February 2011)
2. Chairman Lecture Series 11 2010 (6 February 2010)
3. Business Start-Up Plan Competition 2011; Techno Business Category. Organized by Faculty
of Entrepreneurship and Business, University Malaysia Kelantan
4. Students Community Service and Internationalization Program at Thom Village,
Cambodia. (25 November – 3 December 2009)
5. Creativity Challenge Competition 2008/2009
6. Secretariat of the student representative council session 2008/2009
7. Committee Head for Hari Keusahawanan at University Malaysia Kelantan
8. AJK Geography Magazine school ( 2006)
9. Treasurer for Golf Club(2006)
10. Secretary of Scout ( 2004-2005)
11. Vice President For Sport Club (2005)
12. Courses of Leader for Scout (2004)
13. Prefect (2004)
14. Courses of Leader for Prefect (2004)

SKILLS

Skill Skills on Proficiency

Computer skills Microsoft Office and Basic Troubleshoot Advance
Account software MYOB Beginner
Sea Frieght system Shipping Advance

LANGUAGE

Language Spoken written

English 10 10
Bahasa Malaysia 10 10
Tamil 10 10
 REFERENCES

Name : Professor Dr. Mohamed Dahlan Bin Ibrahim

Designation : Dean of Faculty Entrepreneurship & Business
Company : University Malaysia Kelantan
Contact No : 019-2663049 / 09-7717263 fax: 09-7717252

Name : Stanley Stanker

Designation : Team Manager
Company : OCBC Sdn Bhd
Contact No : 016-5928664

Name : Kenny
Designation : Business Development Manager
Company : Penanshin Shipping Pte Ltd
Contact No : +65 9365 8560