Professional Documents
Culture Documents
Summary 63
Review Questions 63
Suggested Ac tivities 63
Summary 95
Review Questions 96
Suggested Activities 96
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CID CHAPTER 4 I
Understanding, Navigating, and Managing
Our Identities 99
Introduction 100
Navigating Mult iple Identities w ith Collective Dimensions 102
Navigating Gender Iden tities 104
Navigating Ethn ic and Racial Identities 104
Navigating Religious Identities 106
Navigating Linguistic and Cultural Identities 107
Navigating Regional and National Identities 108
Experimenting with Our Identities 111
Validating Our Identities 114
Managing Our Identities 115
Managing Impressions in Different Contexts 117
Common Impression-Management Strategies 120
Managing Impressions in Online Environments 123
Tips for Navigating and Managing Id entities 127
Summary 128
Review Questions 128
Suggested Ac tivities 128
Summary 156
Review Questions 156
Suggested Activities 157
Summary 185
Review Questions 185
Suggested Activities 186
Summary 218
Review Questions 219
Suggested Ac tivities 219
Summary 252
Review Questio ns 252
Suggested Ac tivities 253
Summary 283
Review Questio ns 283
Suggested Ac tivities 284
xii Contents
Summary 315
Review Questions 315
Suggested Activities 316
Funcbonal ConflicU
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xviii From the Publisher
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From the Publisher xix
CD ACKNOWLEDGEMENTS
We would like to thank the follo,ving manuscript reviev;ers, as well as those who
chose to remain anonymous, for their insightful comments and suggestions during
the development of Communication in Everyday Life: Personal and Professional Contexts:
Diane Demers, Concordia University
Laura Doan, Thompson Rivers University
Dawn Fleming, Saskatchewan Institute of Applied Science and Technology
Victoria O'Connor, Algonquin College
Barbara Rice, Conestoga College
Joanne Spence, Humber College
FROM THE AUTHORS
In 2010, Oxford University Press confirmed their decision to publish this book; and
Jenepher and I began our journey to address gaps we had uncovered during more than
a half century of collective experience teaching introductory courses in interpersonal
and organizational con1111unication.
I first taught the interpersonal and organizational communication course at the University
ofWmdsor in the early 1970s and later co-authored or edited (v.rith Stewart Ferguson) t:1,vo
of the first books in organizational co111munication.Jenepher's entry into teaching began at
the State University of New York (SUNY) at Buffalo in the late 1980s, where she taught inter-
personal communication. As a professor at the University of Otta\va, her work continued
to include the teaching of courses in interpersonal and organizational communication, for
which she has \Von 111any av.rards. Her focus in research and teaching has always been on
maximizing the student experience. I am proud to say that Jenepher \¥as one of my earliest
students; and while I carmot claim credit for her acco1nplishments, I am pleased to have her
as a colleague and co-author on this book. In short, the woofus bring a large store of experi-
ence and commitment to researching and teaching introductory courses in interpersonal
and organizational communication.
Vvhile the theories presented in this book focus predo111inantly on the interper-
sonal, their applications include an equal emphasis on organizational and professional
contexts. Fro111 its beginnings, organizational com111unication included a significant
interpersonal component because, after all, communication in organizations involves
interactions beween people w ho use a variety of media to express themselves. 1hose
media may include air \Vaves (in the case of face-to-face con1munication), postal ser-
vices, cellular telephones or land lines, co111puters, video links, or other. We interact in
dyads (groups ofwo}, small groups (three or 111ore), and large groups.
In addition, \'l'e carry our private lives, our self-concepts, and our identities into
organizations. Our personalities detennine our preferences in managerial and leader-
ship styles, and emotional intelligence (EQ) counts as 111uch or more than experience
and general intelligence (tQ) \¥hen it comes to succeeding in organizations. Our identi-
ties also influence how we behave in organizations and how others react to us. In an
increasingly multicultural and global world, identity management becomes a critical
ele111ent in navigating business and corporate environments. So to separate what hap-
pens in our personal and \Vork lives makes little sense. That is the premise on \Vhich \Ve
designed this book, \,vhich includes both personal and professional contexts-in other
words, co111munication in our everyday lives.
In a greater sense, it is no\,v extremely difficult to separate con1munication into discrete
fields of study such as media, organizational, interpersonal, and health communication.
Courses in 111edia include a focus on how people use media for social gratification, how
perception of risks influences behaviours, and how social media change the\vaywe interact
with each other in interpersonal contexts. Courses in organizational co111munication talk
about how people interact in small groups, exercise leadership, and respond to cultural
From t he Auth o rs xxi
Acknowledgements
All books are a journey. As they progress, so do our lives progress. \Ive are never in the
same place at the end as at the beginning of any project. When I began 111y journey \'l'ith
this book, I was grieving the loss of111y husband of37 years. I a111 noi,v grieving the loss
of a daughter who \,vas Mth 111e for 38 years. So ackno\,vledging both the professional
and the personal is important to 111e as this journey draws to a close.
Jenepher and I would like to thank Rukhsana Ahmed and Peruve111baJaya, associ-
ate professors in the Department of Communication at the University of Ottawa, for
contributing some interesting examples, theoretical insights, and text boxes in areas
such as diversity, health, and impression 111anagement.
\Ive would like to ackno\,vledge the representatives at Oxford Un iversity Press in
Toronto, w ho sho\,ved an early enthusiasm for the project. Stephen Kotowych \,vas the
xxii From t he A ut hors
acquisitions editor at the time we proposed this book. We thank both Stephen and
managing editor Phyllis Wilson for their interest in-and support for-the project. In
addition, we thank Janice Evans, senior editor, for her conscientious efforts with get-
ting this book ready for publication. We have never worked ,vith a 1nore competent or
dedicated editor. She is special!
Finally, but not least i1nportant, vie thank Mark Thompson, develop1nental editor at
our, for his dedication and professionalis111. Mark never failed to respond to a question,
to offer expert advice, or to suggest positive directions for change. This book v,ould be
a different and inferior product ,vithout his input. On a personal level, I would also like
to thank Mark for holding my hand in virtual space at times when I was not sure that I
could finish what I had begun. His encourage1nent and flexibility 1nade all the difference.
I ,vould also like to ackno,vledge the people in my life \¥ho have held a candle for me
in my darkest moments. My daughter Ca1neron and her children (Solan and Harper),
my son Eric and his children (Erica, En'lilie, Vvillia111, and Morgan), and my daughter
Ali's little girls (Ella and Sasha) continue to be light bearers for me. I love all of them very
much, and they help to remind 1ne of the continuity of life-that ,ve are placeholders for
the next generation. I particularly want to ackno\¥ledge Ca1neron at this time, because
she has sho,vn great strength in this past year. As much as her grief has threatened to
overwhelm her at times, she has been a constant support for me; and I a111 very proud of
the \¥01nan that she has become. I also \¥ant to recognize, \~rith affection, Bruno Lepage,
who joined our fa1nily many years ago. I thank Eric for coming to help me \¥hen he was
himself exhausted and not well after a trip abroad.
I \¥ould also like to ackno\¥ledge 1ny sisters Desiree, Claire, and Barbara, \¥ho occupy
special places in 1ny heart and life. Ali \¥ould be happy to kno,v that her husband, Patrick
Hendriks, and I have worked closely together since her death to support the emotional
needs of their children. The sharing has been important to 1ne, and I thank hi111 for
continuing to include me in the lives of his girls.
I thank my neighbour Jocelyn Burgess for her al\¥ays cheerful and generous com-
pany-especially the Sunday night dinners and evenings at the National Arts Centre. I
a111 grateful to 1ny childhood friend Bobbie Giltner for con1ing to Canada in 2012 to offer
prayers and e1notional support to 1ny fanu ly. Her presence was co1nforting to my daugh-
ter and to 1ne. I have also appreciated the emotional support offered by psychologist
Marie-Sylvie Roy, ,vho has helped me to accept that nothing is ever lost, only changed.
Last summer's journey to the sacred valleys and mountains of Peru was ,vonderful and
healing; for that, I owe a debt ofgratitude to Pete Bernard, Algonquin medicine 1nan and
shaman. I thank reno\~rned mediu111 and author Janet Mayer for the constancy of her
friendship. What began as a professional relationship became a personal connection .
And last, but certainly not least, I want to acknowledge the support and valued friend-
ship of esteemed scientist and researcher Dr Henry Lai (Seattle Magazine's Person of the
Year in 2011 and recently retired professor from the University ofWashington). Despite
his o,vn heavy research agenda, he shared medical research and ad.rice with me on a
daily basis during the period of my daughter's illness. I have never known a more ethical
or caring person, and I ~rill never cease to be grateful to him.
27 Amer. Journ. Med. Sci., N. S., vol. lxxxvii., January, 1884, p. 65.
Carcinoma 7 Glio-sarcoma 1
Cholesteotoma 1 Gumma 13
Cyst 2 Lipoma 1
Echinococcus 2 Myxo-sarcoma 1
Enchondroma 1 Myxo-glioma 2
Endothelioma 1 Osteoma 2
Fibro-glioma 2 Sarcoma 15
Fibroma 4 Tubercle 13
Glioma 16 Unclassified 16
The histology of tumors of the brain does not in the main differ from
that of the same growths as found in other parts of the body, so that
a detailed description of their structures, even though founded upon
original research, could not offer many novel facts in a field which
has been so thoroughly cultivated. Such a description would
probably repeat facts which have already been presented in other
parts of this work, and which are better and more appropriately put
forth in special treatises devoted to the science of pathology. It is
proper, however, for the sake of convenience and thoroughness, to
make brief mention of the structure of brain tumors, and especially to
dwell upon certain features of these morbid growths which may be
considered characteristic of their encephalic location, and hence
have not only pathological but also clinical interest. It is hardly worth
while to refer to speculations which aim to elucidate the very
foundations of the science, except that in a few of these theories we
gain an additional insight into both the structure and conduct of some
very characteristic brain tumors.
30 Page 1107.
The gliomata are among the most common and characteristic tumors
of the cerebro-spinal axis, to which system and its prolongation into
the retina they are confined. They invariably spring from the
neuroglia or connective tissue of the nerve-centres, and reproduce
this tissue in an embryonal state. They greatly resemble the brain-
substance to naked-eye inspection, but have, histologically, several
varieties of structure. These variations depend upon the relations of
the cell-elements to the fibres or felted matrix of the neoplasm. In the
hard variety the well-packed fibrous tissue preponderates over the
cell-elements, and we have a tumor resembling not a little the
fibromata (Obernier). The second variety, or soft gliomata, show a
marked increase of cells of varied shapes and sizes, with a rich
vascular supply which allies these growths to the sarcomata. The
elements of gliomata sometimes assume a mucoid character, which
allies them, again, to the myxomata.
FIG. 43.
FIG. 44.
(1) Homogeneous translucent fibre-cell; (2) cells like unipolar ganglion-
cells; (3) giant cell (Osler).
True neuromata are probably very rare growths, and it is likely that
some tumors which have been described as such are really
connective-tissue tumors of a gliomatous nature, in which some of
the cell-elements have been mistaken for the ganglion-cells.
Obernier33 says that these tumors are small and grow from the gray
matter on the surface, also on the ventricular surfaces. They are also
found in the white matter. He says they are only found in persons
having some congenital or acquired aberration; by which is probably
meant some other well-marked neurosis or psychosis. The one
hundred tabulated cases afforded no examples of neuromata.
33 Op. cit.
The angiomata, somewhat rarely found within the skull, are noted for
their abnormal development of the vascular tissues: they are
composed mainly of blood-vessels and the connective tissue, which
supports them in closely-packed masses. They also present
cavernous enlargements. They are of especial interest in cerebral
pathology, because the lesion known as pachymeningitis
hæmorrhagica, often found in dementia paralytica, is considered by
some to be angiomatous; although by far the most generally
accepted view of this latter condition is that it is due to arterial
degeneration, and in part is an inflammatory exudate.
Pacchionian bodies are very common in the brain, and are really
small fibromata. They may form true tumors (Cornil and Ranvier)
capable of wearing away the bones of the cranium. In fact, even
when small they may have corresponding indentations in the skull.
They are not to be mistaken for tubercle. Clouston35 has described
excrescences from the white matter of the brain, growing through the
convolutions, projecting through the dura mater, and indenting the
inner table of the skull; which new growths he calls hernia of the
brain through the dura. We have not seen such a condition
described elsewhere, and think that we have here probably
Pacchionian bodies growing from the pia mater. They were found in
a case of tumor of the cerebellum.
35 Journ. Ment. Sci., xviii. p. 153.
It must not be forgotten just here, however, that, on the one hand,
ophthalmoscopic appearances very similar to those of albuminuric
retinitis are sometimes present in rare cases of brain tumor, and also
in other constitutional disorders, such as leukæmia; and, on the
other hand, that, as stated by Norris,36 exceptional forms of
albuminuric retinitis have been reported where the only change seen
in the fundus oculi was pronounced choking of the disc.
36 Op. cit.