PT. Macmahon Mining Services is a multinational company offering the complete package of mining services.

As a contractor of choice, we have extensive experience in both surface and underground mining across a
range of locations including projects throughout Indonesia.
We are currently seeking motivated and highly qualified candidates to join our team in North Sumatera for the
below position:

OFFICER IT SUPPORT

General Requirements:
• As a part of the Service Desk team and provides the first point of contact and assistance for end users
(employees, alliance members, contractors and stakeholders) to maximise the confidentiality, integrity
and availability of Macmahon’s technology services
• Resolves incidents and completes service requests, escalating high priority issues to specialised
support groups as required, and maintains ongoing communications with end users to provide updates,
verify resolution and improve satisfaction with Macmahon’s technology services
• Degree / diploma in Information Technology or related discipline
• 2 – 3 years of experience in technical support role
• Diagnosis and resolution of computer hardware, software, printer, or peripheral issues
• Demonstrated problem-solving skills
• Mandatory to be strong written and oral communication skills (both English and Bahasa)
• Adaptability to learn and support new and quickly changing technologies
• Reliably work rostered shifts, willing to work on a 4/2 FIFO roster
• Understanding of various technology platforms including Windows Server, Microsoft Office 365, Azure
Active Directory, MS Exchange, and Windows Operating systems
• Strong motivation and ability to operate independently
• Detail orientated
• Excellent time management skills
• Capable of involvement in multiple activities and projects and ability to deal with ambiguity

Please send detailed resume (PDF format) including recent photograph to:
mmsrecruitment@macmahon.co.id as follows:
• Put the “Officer IT Support” as your email subject
• Write your CV file as follow “CV – Position – Name”
e.g. CV – Officer IT Support – Shasa Regina