Installation Guide

© 2016 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved. Reproduction in whole or in part without written permission is prohibited.
Konica Minolta and bizhub are trademarks of Konica Minolta, Inc.

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 Installation Guide

Contents
Overview..............................................................................................................................................................1
MFP Firmware for bizhub MarketPlace...................................................................................................................1
Required IWS Settings...........................................................................................................................................2
MFP Networking Requirements..............................................................................................................................3
Installing bizhub Marketplace on an MFP................................................................................................................3
Setting up the bizhub MarketPlace Installer............................................................................................................3
Installing the bizhub Marketplace...........................................................................................................................5
Uninstalling the bizhub Marketplace From the MFP.................................................................................................6
Configuring the Bizhub MarketPlace Installer..........................................................................................................8
MarketPlace Menu........................................................................................................................................8
Help Menu....................................................................................................................................................8
Using The One-Touch Installer...............................................................................................................................9
Troubleshooting (bizhub MarketPlace Installer)........................................................................................................11
Troubleshooting (One-Touch Installer).....................................................................................................................15
Troubleshooting (Windows Installer).......................................................................................................................15

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Installation Guide

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 Installation Guide

Overview
The bizhub MarketPlace gives you access to cutting-edge applications (apps) that are specifically designed for use on your
Konica Minolta MFP. A centralized location for browsing, purchasing, installing, and managing apps as well as creating,
installing and managing custom User Interfaces for your MFP, the bizhub MarketPlace can be visited online or accessed
directly from your MFP’s control panel.
MFP Firmware for bizhub MarketPlace
MFP Series Required Options Required Firmware
C554e, C364e, 554e, 364e LK-101v3 i-Option License Kit (Web Browser) i-Option ROM installed
Expanded memory required G20-K6
Hard drive installed
C754e, 754e LK-101v3 i-Option License Kit (Web Browser) i-Option ROM installed
Expanded memory required G20-K7
Hard drive installed
C368, 287, C287, 558, C658, 958 Activated Web Browser i-Option ROM installed
Expanded memory required (may be included with base product) G00-54 (or later)
Hard drive installed
4750 LK-101v3 i-Option License Kit (Web Browser) i-Option ROM installed
Hard drive installed a6f730g0705-w99
C3850FS LK-101v3 i-Option License Kit (Web Browser) i-Option ROM installed
Expanded memory required a3GN30g0705-w99
Hard drive installed
C364, C554, C754, 754 LK-101v3 i-Option License Kit (Web Browser) i-Option ROM installed
Expanded memory required GB2-K5
Hard drive installed

You may also need to set Software Switch # 223 to 1. See the Chameleon V10ForCE Vol3.pdf (or later) document on
the bizhub MarketPlace Support page for more information.

Check the firmware documentation for the correct value for the Function version Switch (SW #25).
Important Note: The bizhub MarketPlace will not work correctly with 3rd party controllers attached to the MFP
(e.g., Fiery controller). In addition, the bizhub MarketPlace will not be compatible with a device that has an SC-
508 Security Kit installed.

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Installation Guide

Required IWS Settings

Make sure that IWS Settings are enabled on the MFP with the following settings:

• IWS Settings = ON
• Port Number (Web Server) = 8090
• Port Number (Application Installation) = 8091
• Connect IWS Apps to Network = Allow

Please see the following PageScope Web Connection screen shot for more information:

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MFP Networking Requirements

To install and remove applications with the bizhub MarketPlace, the MFP must be allowed to connect to
bizhubmarketplace.com on port 443. Additional network access may be required for applications once they are installed.

Installing bizhub Marketplace on an MFP

To install bizhub MarketPlace on an MFP, do the following:
1. Navigate to www.mykonicaminolta.com and log in.
2. Select Service > Service Tools > One Stop Product Support.
3. Select Solutions as the Category and bizhub MarketPlace as the Product.
4. Click the Utilities link.
5. You will find the related MarketPlace Installer and Installation Guide among the available options on this
page.
6. Download the files.
7. Follow the downloaded instructions to install the bizhub MarketPlace on your specific MFP.

Setting up the bizhub MarketPlace Installer

To begin, you will need to set up the bizhub Marketplace Installer on your computer. Set up is made easy with the bizhub
MarketPlace Installer Setup Wizard, which steps you through the installation process. Do the following:

1. Double-click on the Set Up Installer executable file. The bizhub MarketPlace Installer Setup Wizard window
will appear. On the Wizard window, click on the Next button.
2. Next, you should read the User License Agreement. On this window, you can click on the I accept the
agreement radio button and click on the Next button to continue with the installation process.

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3. At this point, you are ready to install the installer. A “Ready to Install” window will appear, listing your
destination location and Start menu folder. Click on the Install button when you are ready.
4. When installation of the Installer has finished, a “Completing the KONICA MINOLTA bizhub MarketPlace
Installer Setup Wizard” window will appear; click on the Finish button and the Wizard will close.

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Installing the bizhub Marketplace

With the Installer now set up on your system, you can install the bizhub MarketPlace on your MFP. Do the following:

1. Launch the bizhub MarketPlace Installer by double-clicking on its icon or clicking Start Menu>All
Programs>Konica Minolta>bizhub MarketPlace Installer.
2. The bizhub MarketPlace Installer window will appear, as in the following illustration:

3. In the MFP Address field, enter the address of the MFP on which the bizhub MarketPlace should be installed.
4. In the MFP Admin Password field, enter the administrative password of the MFP.
5. In the bizhub MarketPlace Username field, enter the email address of the bizhub MarketPlace account
holder for which you are installing. Please note that this field is optional.
6. Click on the Install button.

You will see a series of progress messages while the installation takes place. The last step is rebooting the MFP. Once this is
complete, the bizhub MarketPlace will be installed on the MFP.

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7. During the installation process, the Installer will automatically attempt to configure the MFP for IWS. If IWS is
successfully enabled on the MFP, a confirmation message will appear, as in the following illustration:

Select the OK button;

then, after the MFP
has rebooted, start the
Installation process again.

Note: When you launch the bizhub MarketPlace app for the first time after installing on older devices, a Copyright
notice may appear on the panel.

Uninstalling the bizhub Marketplace From the MFP

To uninstall the bizhub MarketPlace from an MFP, do the following:

1. Launch the bizhub MarketPlace Installer by double-clicking on its icon or clicking Start Menu>All
Programs>Konica Minolta>bizhub MarketPlace Installer.
2. The bizhub MarketPlace Installer window will appear.
3. In the MFP Address field, enter the address of the MFP on which the bizhub MarketPlace is currently
installed.
4. In the MFP Admin Password field, enter the administrative password of the MFP.
5. Click on the Uninstall button.

You will see a series of confirmation and progress messages while the bizhub MarketPlace is being uninstalled.
The last step is rebooting the MFP. Once this is complete, the bizhub MarketPlace will be removed from the MFP.

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FREEING LICENSES: During the uninstallation process, the Uninstaller will also attempt to release all licenses for the apps
back to the bizhub MarketPlace; if this process fails, you must free up the licenses manually by reinstalling the bizhub
MarketPlace, reinstalling the apps, manually removing the apps, and uninstalling the bizhub MarketPlace again.

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Installation Guide

Configuring the Bizhub MarketPlace Installer

MarketPlace Menu
You can choose the following options from the MarketPlace menu:

• Enable debug logging - Enables debug logging should an issue occur with the Installer.
• Proxy Configuration - Allows for communication with the bizhub MarketPlace via a proxy server. Once you
select this option, the following pop-up window will appear:

On the Proxy Configuration window, you can do the following:

• Check the Enable Proxy box to enable proxy server support for bizhub MarketPlace apps.
• Enter the proxy server’s address and port number in the Proxy server address and Proxy server port
fields.
• Click on the Save button when you are done.
The Installer will upload the saved proxy settings to the MFP as part of the bizhub MarketPlace installation.
• Language - Allows you to select a language to display the Installer application in. The Installer comes with
the following languages provided: Czech, Dutch, French-Belgium, French-France, German, Russian, Spanish,
Ukrainian.

Help Menu
You can choose the following options from the Help menu:

• Check For Updates - Checks for latest updates to the Installer.

• View Installation Guide - Opens up a PDF version of the bizhub MarketPlace Installation Guide.
• Customer Feedback - Opens up the Konica Minolta Quality Feedback Agent for the Installer. The Feedback
Agent collects the log files that are necessary when requesting support.
• About - Displays version and authoring information about the Installer.

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Using The One-Touch Installer

To make installation of the bizhub MarketPlace as easy as possible, a one-touch installer is available for the following
devices with the following firmware:

bizhub Series Required Firmware

367 G00-D8 (or later)
C287
958
C368 G00-E1 (or later)

C658 G00-21 (or later)

558 Latest main

Once this one-touch button has been activated on the MFP, the bizhub MarketPlace can be installed directly from the MFP.

Before you get started installing the bizhub MarketPlace Installer button on the MFP, do the following:

1. Make sure IWS is enabled (Utility > Administrator Settings > Network Settings > IWS Settings > ON).
2. Make sure the Web Browser is enabled (Utility > Administrator Settings > Network Settings > Web Browser
Setting > Web Browser Usage Settings > ON).

To install the bizhub MarketPlace Installer button on the MFP, do the following:

1. When updating the firmware (see above table), set the following software switches:
• Set Software Switch 172 to 0x00.
• Set Software Switch 25 to 0x40. If updating to later firmware (than listed above), please follow the
instructions included in the release notes.
• Set Software Switch 223 to 0x00.

2. Configure where the bizhub MarketPlace Install button should appear on the MFP home page by doing the
following:

• Go to the Main Menu Default Settings screen (Utility > Administrator Settings > System Settings >
Custom Display Settings > Main Menu Default Settings).
• Select a Main Menu key that is not in use.
• Specify the bizhub MarketPlace for that key.

3. Configure Proxy Settings in the Web Browser at the MFP, if necessary. Refer to the MFP’s documentation for
instructions on proxy settings configuration.

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The bizhub MarketPlace Install button should now appear, as in the following illustration:

Once you tap

on this button, the
bizhub MarketPlace is
automatically installed on
the MFP.

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 Installation Guide

Troubleshooting (bizhub marketplace Installer)

Message Explanation
Another application has installed a screensaver on This error will occur if another application has
this MFP. installed an OpenAPI screensaver. Since the bizhub
MarketPlace also has screensaver functionality, it
cannot be installed unless the other application is first
removed.
A problem occurred while updating the label for the This indicates that an error occurred while trying to
MFP’s App Button. change the value of the MFP’s OpenAPI application
launcher text. It is non fatal, and the basic
MarketPlace should still work.
Client Sockets required. This occurs when the MFP’s IWS settings have
Client Sockets disabled. To fix this issue, set the
“Connect IWS apps to network” setting to ‘Allow’ in
the IWS settings of the device.
Connection Failure. This indicates that the MFP cannot connect to the
Internet. If you are using an older machine, this
message will appear even after restoring the Internet
connection; in this case, you must reboot the machine
in order to access the bizhub MarketPlace.
Could not contact LMS server. This indicates that there was a failure in connecting to
the LMS server on the Internet. Please ensure that you
have an active, direct Internet connection; then run
the process
again.
Could not determine IWS application port. This occurs when the MFP is reporting that it is
enabled for IWS 2.0, but the application cannot
determine the necessary details for installation. Make
sure that the MFP has the i-Option ROM installed, and
that IWS is enabled on the device
in Service mode.
Could not obtain request code from MFP. This indicates that there was a failure getting the
required LMS request code from the MFP prior to
installation. This is required in order to install the
MarketPlace on IWS 2.0 machines. If this occurs, you
will need to contact support for assistance with LMS.
Failed to enable IWS. This indicates that the attempt to auto-configure the
device to enable IWS failed. You should configure
IWS via PageScope Web Connection, and reboot the
device prior to attempting to install again.

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Installation Guide
Message
Failed to install the application.
Failed to remove the application.
Failed to upload application configuration to the MFP.
In order to fully enable SSL on this MFP, PageScope Web
Connection . . .
Invalid Application.
IWS not enabled on this MFP.
MFP Firmware does not support IWS.
The application requires the LK-101v2 or LK-101v3 license
kit to be installed.
SSL Configuration error.
The device could not be locked for updating.
The device is currently locked.
The device is currently in use.
Konica Minolta Business Solutions
Explanation
This can occur if the code obtained from the LMS
server does not match what the machine is
expecting. Please reboot the MFP and try again.
This indicates that a failure occurred when deleting
the application from the machine. This can happen if
the MFP’s WebAPI is not responding correctly. Reboot
the MFP and try again.
This occurs if the main MarketPlace application was
installed, but the configuration for the application
failed to upload. Please reboot the
MFP and try installing again. If that does not work,
uninstall the application, reboot, and then install
again.
In order to install the bizhub MarketPlace on the MFP,
SSL must be correctly configured. In this case, the
installer will not be able to correct the settings, and
you will need to adjust the settings. See page 4 for
more information.
The MarketPlace data file is corrupt. Reinstall
the MarketPlace Installer.
This will be shown for the C754 series and later if
IWS is not enabled. Depending on the details of the
message, IWS may need to be enabled via Service
Mode or Admin mode of the MFP. See page 2 for
more information.
This will be shown for the C754 series and later if the
i-Option ROM is not installed.
This indicates that the MFP does not have the
required license kit installed to enable the Web
Browser. Install the appropriate license kit for the MFP
and attempt to install again.
This is likely to occur when A4 devices are configured
for OpenAPI to use SSL and the SSL subsystem is
disabled under the device’s PKI settings.
This error is shown if the MFP is processing jobs or
otherwise busy.
This error is shown if another user is logged into the
MFP.
This error is shown if the MFP is processing jobs, a
user is logged in, or the MFP is otherwise busy.
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Message
The provided MFP Admin password is incorrect.
The MFP could not be contacted with the provided
address.
The MFP does not support OpenAPI 3.7.
The MFP does not support OpenAPI Setup version 3.8
The MFP does not support the web browser.
The MFP has an error and cannot be locked.
The MFP is unexpected indicating that it needs to
be rebooted.
The MFP’s version of IWS is not supported.
The provided MFP WebDAV password is incorrect.
This application requires a hard drive to be installed
on the MFP.
This application requires extended memory to be
installed on the MFP.
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Installation Guide
Explanation
This error is shown if the administrator password
entered does not match the MFP’s administrator
password.
This occurs if the address entered could not be
accessed.
This error occurs if the MFP does not contain the
version of OpenAPI that is required for setup.
This message is displayed when the MFP is not
configured to use IWS and does not
support OpenAPI 3.8. In order to correct this issue,
please enable IWS via PageScope Web Connection.
The MFP does not have the correct i-Option ROM
installed. Please ensure that the firmware on the MFP
meets the requirements listed in this Guide before
proceeding.
This error will occur if the MFP has an error displayed
on the panel. Correct the error indicated by the MFP
and try again.
This error can occur if the MFP determines that one
of the settings being altered during install requires
a reboot. This is not normal, and the MFP will need
to be manually restarted. Please restart the MFP and
then run the install again.
This error will occur if the device is running
firmware that does not currently support the bizhub
MarketPlace. Please install firmware listed in this
guide.
This indicates that the default WebDAV password has
been changed, or that the WebDAV password entered
into the application is incorrect. Please adjust the
password and try again.
This indicates that the hard drive is not installed.
Please install the hard drive for this machine and try
again.
This indicates that the extended memory is not
installed. Please install the appropriate upgrade kit for
this machine and attempt to install the MarketPlace
once this is complete.
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Installation Guide

Message Explanation
This MFP does not support IWS. This will be displayed if the bizhub MarketPlace
Installer is used with an MFP that does not support
IWS.
Unable to create a screensaver launcher on this MFP. This indicates that an error occurred when creating
the screensaver launcher. It is non fatal, and the basic
MarketPlace should still work.
MFP no longer supported. As of January 1, 2016, due to deprecation of
cryptographic protocols, this device will no longer be
able to access the Internet. Please visit the Support
page of the bizhub MarketPlace website for more
information.

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Troubleshooting (One-Touch Installer)

Error Explanation
Code
0001 An unknown error occurred.
0002 Could not connect to the server to download the bizhub MarketPlace. Please double-check your network
connection.
0003 A time-out occurred while connecting to the server. Please double-check your connection to the
Internet.
0004 Communication with the remote server was unexpectedly disconnected. Please try again later.
0005 The MFP is not currently connected to the network, or is unable to connect to the bizhub MarketPlace
server on the Internet. Please check your connection settings and try again.
0006 An error occurred on the remote server. Please try again and, if this problem persists, contact Konica
Minolta support.
0007 There is not enough space on the MFP hard disk to perform the installation. Please delete other bizhub
MarketPlace apps to free up some space; then try again.
0008, 0009, A problem was encountered with the installation file. Please try again and, if this problem persists,
0010, 0011, contact Konica Minolta support.
0013, 0014
0012 Too many OpenAPI or bizhub MarketPlace applications are installed. Please remove one or more
applications; then try again.
0015 The MFP’s serial number and/or MAC address do not match the Konica Minolta records. Please contact
Konica Minolta support in order to reset the LMS server.

Troubleshooting (Windows Installer)

• Languages:
Some languages may not be displayed unless the Windows Operating System matches the locale selected in the
Installer.

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