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TAGUIG CITY UNIVERSITY 0
IMPLEMENTATION OF BARANGAY CENTRAL BICUTAN E-CENSUS AND ONLINE

DOCUMENT REQUISITION WITH CHATBOT
A Thesis Presented to the Faculty of the Computer Science
Taguig City University, General Santos Avenue
Central Bicutan, Taguig City
In Partial Fulfillment of the Requirements for the Degree of
Bachelor of Science in Computer Science
By:
Ormita, Raven L.
Magno, Anne Marie R.
Delgado, Justine Harold D.
Navoa, Mike Oliver A.
2023
Chapter I
Project Context
The focus of this study is to integrate the Barangay Central Bicutan E-Census and
Online Document Requisition system with a chatbot that uses the Natural language
processing. The implementation aims to provide residents with a more convenient,
efficient, and accessible system for accomplishing their census requirements and
requesting documents. By incorporating the chatbot technology, residents can easily
access the services without having to visit the barangay office in person.
The natural language processing will be used in the chatbot to guide residents
through the process of accomplishing their tasks. This algorithm is a fast and efficient
way to enable computers to understand, interpret, and generate human language. NLP
helps computers process and analyze text or speech data, allowing them to perform
tasks like language translation, sentiment analysis, chatbots, text summarization, and
more. It bridges the gap between human communication and machine understanding.
The implementation of the chatbot using the natural language processing is
expected to greatly improve the efficiency and accuracy of the E-Census and Online
Document Requisition system. The chatbot will be equipped with decision trees that will
help residents provide the correct information and ensure that their requests are properly
documented. This will help reduce errors and omissions in the data and minimize the
need for corrections and follow-up actions.

The study will analyze the impact of the Implementation of the chatbot with the
natural language processing on the efficiency, accuracy, and accessibility of the
services. The results of this study will provide valuable insights for barangays and local
government units who are considering implementing similar systems and technologies in
their own communities. Ultimately, this research will contribute to the overall
improvement of government services and the promotion of e-governance in the
Philippines.
The system created through this study will enable residents to provide necessary
information such as name, address, contact number, and other requirements, which will
be used to generate the required documents. Residents will receive a text message on
when they can get their needed documents from the barangay, eliminating the need for
them to visit the barangay office in person.
Overall, this study aims to make the census and document requisition process in
Barangay Central Bicutan more convenient, efficient, and accessible through the
integration of a chatbot with the binary search algorithm.
Purpose and Description
The E-Census system includes features for managing surveys, managing human
resources, conducting Internet surveys, accessing housing registration data, conducting
post-enumeration surveys, and processing field data on the web.
It offers a database on which population and workforce predictions can be formed.
It offers the database required to research particular social issues to offer fundamental
information to the nation's sectors such as education, health, population, etc. By
adopting chatbots, residents can enhance their experience by relieving staff of the
burden of responding to routine inquiries, allowing them to concentrate on more complex
problems and offer superior customer service. Chatbots are capable of automating
routine and scheduled tasks. Residents won't have to wait for responses because of this,
which provides staff members more time to concentrate on higher priority work. Lastly, a
chatbot helps a community avoid significant amounts of data pollution by assisting in the
resolution of duplicate inquiries and directing users to the appropriate forums
A chatbot-enabled online document request form that enables residents to
schedule an appointment before visiting the barangay office to obtain the documentation
they require, such as barangay clearance, barangay identification, cedula, and other
associated documents. With the aid of this proposed application, interactions between
barangay residents and officials will be reduced, enabling citizens to complete
transactions more quickly. Both parties will gain from this because it will increase their
productivity, allowing them to focus on other tasks.
Objectives of the Study
General Objective
The general goal of the study is to design and develop E-Census and Online
Document Requisition with Chatbot in order to control and secure the information that
comes in and out, particularly in the various branches of government especially in

barangay. This is also one to expand knowledge, as the official inventory of people who
live in this specific barangay.
This research has to follow these specific objectives:
1. To develop a system that will facilitate information retrieval between residents and
staff of the Barangay
2. To develop a system that keeps the information safe and reliable for quickly
getting information and the number of people in your area.
3. To implement an online document requisition system and faster transaction to
process document request.
4. To integrate E-Census with the online document requisition with Chatbot
5. To evaluate the effectiveness of using e-census and online document requisition
with chatbot to the residents of Barangay Central Bicutan using ISO / IEC 25010 in terms
of:
6.1 Functional Suitability
6.2 Performance Efficiency
6.3 Usability
6.4 Reliability
6.5 Portability
Conceptual Paradigm
INPUT PROCESS OUTPUT
Hardware
Requirements “Implementation
Planning
Browser of Barangay
Analysis Central Bicutan
Laptop / Personal E-Census and
Computer Design Online
Implementation Document
Software Requisition with
Requirements Maintenance Chatbot”
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Feedback
Figure 1. Research Paradigm
Scope and Limitations
The study aims to develop and evaluate the feasibility and effectiveness of
integrating a newly developed E-Census and online document requisition system with a
chatbot in Barangay Central Bicutan. Specifically, the study will involve the development
of an E-Census and online document requisition system that can be integrated with a
chatbot to handle user requests, and the evaluation of the system's performance, user
satisfaction, and usability. The study will be conducted among the residents of Barangay
Central Bicutan who will be registered users of the new system.
The study has several limitations that should be considered when interpreting the
results. First, the development of the E-Census and online document requisition system
may face technical and resource constraints, which may affect the quality and
functionality of the system.
Second, the study will only be conducted in Barangay Central Bicutan, which
limits the generalizability of the findings to other barangays or cities.
Third, the study will not include a comparison group, which makes it difficult to
determine whether the new system is more effective than existing systems or
processes.
Fourth, the study relies on self-reported measures of user satisfaction and
usability, which may be subject to social desirability bias or other forms of response bias.
Finally, the study will only evaluate the system's performance and user satisfaction in the
short-term, which does not provide insights into the long-term sustainability or scalability
of the system.
Significance of the Study
This research will provide excellent service to the residents of Barangay Central
Bicutan. Each citizen who uses this application will benefit from it because it will be
simple for everyone to access the information they need and to ask questions that need
an immediate response. This research will offer excellent services to the residents of
Barangay Central Bicutan.
With this study, the community will become more aware of the benefits of using
this application as a substitute for reducing the number of walk-in residents who will
receive the services they require. This chatbot will also assist in providing general
information. Barangay officials may also think about rolling out this application to all of
the purok in this barangay as an alternative to walk-in
Also, the analysis offered in this study will provide important data for future studies
that examine the advantages of using online document requests with chatbots.
Definition of Terms
● Database - is a collection of data that has been set up to be easily accessed,
controlled, and updated.
● Residents - someone who has lived in a certain location for a long time or was
born there.
● Barangay Officers - The person in charge of the barangay's files and information
will ensure that they have quick access to the information they require.
● Technology - is the practical application of scientific knowledge to human life's
goals, and it makes life easier for us

● Requisition - is a written request that must be approved by the appropriate party in
order to obtain something that has been allowed but is not immediately available.
● Chatbot - is a conversational application that improves customer service,
engagement, and support by substituting or enhancing human support workers
with artificial intelligence (AI) and other automation technologies that can speak
via chat with end customers.
● Barangay - also known as a barrio in the Philippines, is the smallest administrative
division and the local Filipino term for a village, district, or ward.
● ID- a short form for "identity" or "identificationdocument, card, or other item
containing your name and other personal information about you, and which
frequently includes your photograph.
● Internet - a global network of connected computers that people use to
communicate with one another.
CHAPTER II
REVIEW OF RELATED LITERATURE

This chapter shows the relevant literature and studies on the topic at hand from
many authors that could aid in the development of the suggested research.
Foreign Study
According to Ghosh et al. (2020) that E-government services have become the
next stage in the evolution of e-business for governments. The functionality of e-services
is crucial, regardless of the technology used to develop them. One aspect of e-services
that has gained popularity is the use of chatbots. Standards for chatbots are still
evolving, and there are technical challenges that need to be addressed in order to
facilitate their adoption.
Existing standards for e-service development tend to focus on providing solutions
from a bottom-up approach, without addressing the hurdles and limitations that must be
overcome to achieve mass adoption. To ensure that e-services are universally accepted,
it is important that all initiatives cooperate in the development of standards. This is
because Internet standards focus on protocols rather than implementations.
According to Shehu and Xhina (2020) highlighted the evolving nature of online
government services and the process involved in designing and developing such
services. They noted that in Albania, there is a demand for studies that support the
translation of life events into public services and continuously adapt to innovations in
governmental structures and legislation. The authors explained the successful
development of a search tool based on the ontology OntoAL that enables citizens to
easily search for electronic public services using natural language. The tool also includes
a separate interface for employees to modify the ontology automatically. Shehu and
Xhina emphasized the use of ontology vocabulary to translate public services into life
events for easy citizen use. They also suggested further studies using unsupervised or
supervised learning algorithms to enhance the accuracy of the tool.
According to Dewi et al. (2018) In order to mitigate the impact of global population
growth on the economy and environment, accurate population records must be
maintained. As a major decision maker for the public, governments have a responsibility
to collect information about people's lives in order to make informed policies. Naikoten
II's government is seeking to modernize their public services by digitizing the village, and
currently uses the canvasser method with paper forms to collect census data, which
carries the risk of data loss. The primary objective of this study was to provide an
efficient solution for census officers to collect and manage population data using a web-
based application. The application was designed, implemented, and tested with a small
group of stakeholders who volunteered to provide feedback for possible improvements.
According to Porreca et al. (2018) the author’s paper suggests using chatbots as
a way for people to access open data published by organizations, specifically in public
administrations. Currently, people have difficulty accessing open data due to the lack of
user-friendly methods. However, people are familiar with chatting through social media
platforms, and by utilizing cognitive technologies, a chatbot was developed as a
prototype for the OpenCantieri dataset published by the Italian Ministero delle
Infrastrutture e Trasporti. The authors believe that this chatbot model can be expanded
to serve as an accessible way for people to access open data.

According to Sonurlekar er al. (2022) The current method of conducting censuses
requires physical surveys which involve a lot of manpower and paperwork. Even mobile
applications for conducting surveys have limitations as not all individuals can use them
and there is a lack of internet coverage in some remote areas. To address this issue, this
paper proposes an automated survey system that is faster and more authentic than the
traditional pen-and-paper method. The system collects data digitally and stores it in
datasets, making data storage and retrieval easier. Biometric sensors are used to
provide authenticity to the collected data.
Local Study
According to Lacasandile et al. (2020) BIPS or Barangay Information Profiling
System utilized to benefit from the application of technology for the barangay's budget
allocation and decision-making. By developing an aggregate form that can be seen on
the system dashboard, BIPS can assist barangay officials in using the information from
household profiling. The information may be used by the barangay authorities as the
foundation for budgeting and supporting documentation to develop further strategies for
improving the community-governed community's quality of life and wellness.
This paper's direction is supported by a survey of relevant literature and studies,
which also demonstrates the existence of concepts with a similar meaning and the
applicability of such technology. The IT experts advise citywide implementation of the
system to assess its acceptability and determine the constraints related to its
implementation in a city, eyeing for a bigger impact could be the nay. Since the system is
on its way for beta launching inputs from its target users can help to improve and
enhanced the initial version released and other areas, criteria and method for testing can
be explored as the system and this concept progress in the future. As we deal with
sensitive information about a home in the neighborhood, data analytics enhancement
and system security after a year of deployment are also necessary.
According to Bringula et al. (2022) Although community-level e-governance is
important, previous e-government frameworks concentrated on the municipal or national
levels. Due to the lack of a community-level e-government framework, it is impossible to
determine if proper community-based e-governance is being implemented. This mixed-
method study developed the e-barangay framework, which is a framework for
community-based online services software, to fill this gap. Based on this foundation, a
web-based system was created. The system's usefulness was also assessed. Thematic
analysis of the transcripts of the interviews with three local authorities revealed that the
primary components of the e-barangay framework were submitting complaints, seeking
documents, giving ideas, and publishing announcements. Prior e-government
frameworks prioritized the municipal or national levels despite the significance of
community-level e-governance. Using this framework as a basis, a web-based system
was created. Additionally assessed was the system's usability. The main components of
the e-barangay framework, according to a thematic analysis of the transcripts of
interviews with three local authorities, were submitting complaints, seeking documents,
giving ideas, and publishing notices. The findings of the subjective and objective usability
tests were encouraging. The design-related parameters were connected to the e-
barangay's usage frequency, according to Spearman Rank correlation. It has been

determined that the software met the demands of the stakeholders. Discussions are had
on the theoretical and practical ramifications.
According to Solivio et al. (2021) Throughout history, queues have been a
common problem for sectors dealing with products and services, causing negative
effects such as declining demand and low consumer satisfaction. The Philippine
Statistics Authority's birth certificate queueing system was evaluated by researchers and
found to be inefficient, with clients spending an average of 5.29 hours using the full
system to complete the procedure and waiting 5.21 hours to get their birth certificates.
To address this issue, the researchers employed the DMADV approach to pinpoint
bottlenecks and suggest modifications or alternative queuing systems. Two systems
were proposed, with the first option not being effective enough in reducing waiting times.
The second option, a hybrid queuing system integrating online processing and the
existing queuing system, was found to be the most efficient, reducing the number of
procedures from 19 to 8 and cutting lead and waiting times by 58.51% and 58.58%,
respectively. Using the hybrid queuing system was found to be the most effective and
efficient method for requesting birth certificates.
According to Pastoril (2023) A platform called the Unified Barangay E-Services
System was created to offer online services to the residents of Barangay Batasan Hills.
The system was created with the intention of increasing the community's access to
efficient government services. A user-friendly website had to be developed, multiple
government services had to be integrated, and people had to be trained to facilitate the
platform's use. The system's main feature is the usage of augmented analytics for data
analysis and presentation from the platform. With the aid of this technology, the
government is able to decide how to enhance and broaden the services provided
through the platform. For instance, it can pinpoint which services are most commonly
utilized by locals or pinpoint any locations that could require extra assistance or
resources.
Additionally, depending on their usage patterns, it may make tailored suggestions
to residents, enhancing their platform experience. The technology cut down on the time
and effort needed to obtain government services, according to a study of citizens who
used it. It is advised that other municipalities develop comparable platforms and use
augmented analytics to improve the accessibility and efficacy of government services.
The system can serve as a model for other communities wanting to improve the delivery
of government services to its inhabitants. To guarantee the efficiency of the Unified
Barangay E-Services System, it is also advised that these activities be continued.
Foreign Literature
According to Caldarini et al. (2022) reviewed the state of chatbot technology and
identified challenges despite advancements. Chatbots struggle to simulate human
speech due to flawed dialogue modeling and lack of open access domain-specific data.
For information retrieval chatbots, there is a lack of a learned AI model. Chatbot
applications have a gap between industry models and current advancements, and there
is no universal evaluation framework. The paper proposes smaller, more flexible models,
improved language models, and improved evaluation frameworks as steps forward in the
field. According to Sarangan (2023) The rapid growth of internet and information
technology has led governments worldwide to shift from traditional services to e-
government services, which offer faster and more convenient access to services and
information. However, some governments have not paid enough attention to the
effectiveness of these services and the needs of citizens. To address this, a study was
conducted to determine the relationship between e-government service quality and
effectiveness. The study used structured questionnaires to collect data from citizens who
accessed e-government services in 14 divisional secretariats in Batticaloa District. The
results show a positive relationship between e-government service quality and
effectiveness. The study suggests that governments should focus on developing and
implementing quality e-government services to provide better services to citizens. Future
research could explore local e-government projects on a national level.
According to Kayest and Jain (2019) state that document retrieval methods aim to
minimize the time it takes for a user to locate and analyze a document based on their
research goals. However, reducing the amount of space used through the exploitation of
repetitiveness is a challenging task. To address this, the authors propose a document
retrieval mechanism called Monarch Butterfly optimization-based FireFly (MB-FF), which
combines Monarch Butterfly Optimization (MBO) and Firefly Algorithm (FA). The
mechanism identifies keywords from pre-processed documents using stemming and stop
word removal, and uses Term Frequency-Inverse Document Frequency (TF-IDF) for
keyword extraction and holoentropy for selecting significant keywords. The selected
keywords assure the retrieval of relevant documents, which are processed through
cluster-based indexing using MB-FF and a two-level mod-Bhattacharya distance match.

Finally, the authors evaluate the performance of the MB-FF algorithm in document
retrieval mechanism using Precision, Recall, and F-measure.
According to Dutta et al. (2019) The proposed UIDOCS system automates the
collection and utilization of census data for e-governance applications. It is efficient,
effective, and cost-effective, with benefits such as reduced process time and improved
support for disaster recovery. However, the system must be verified using security rules
from the Open Web Application Security Project (OWASP) to address the risk of
cybercrime. To enhance decision-making functionality, the system can incorporate
techniques like cluster analysis and regression analysis, and can be integrated with
other departments such as health, food supply, and youth welfare. Additionally, linking
census information with citizen socioeconomic information like bank accounts, vehicles,
and property can provide integrated access to such data. Finally, an Enumerator
Management system can be designed to monitor enumerator performance.
According to Porogo & Kalusopa (2021) This study aimed to evaluate the
readiness of Botswana's Public Service for digital preservation, particularly in the context
of e-government, and to develop a strategic framework to ensure digital continuity. The
study was conducted using a pragmatic approach and a case study method, with six
selected ministries as the unit of analysis. The study involved distributing 79
questionnaires to 102 purposively sampled respondents from the six ministries,
conducting interviews with 21 staff members, and conducting formal participatory
observations of documents. The findings revealed that the Botswana public service
lacked a unified national information system for managing public sector records, leading
to some ministries adopting their own electronic records management systems. Only a
few ministries had implemented electronic records management systems, and most
digital records were not preserved due to the lack of preservation guidelines and
strategies. As a result, the study proposed a strategic framework to ensure digital
continuity and sustain e-government for the benefit of open government and increased
citizen participation.
Local Literature
According to Data Privacy Philippines (2022). The ability of chatbots or learning
computers to adapt to both easy and challenging tasks may determine the direction of
customer care in the future. Stakeholders and politicians should finally be able to identify
ethical and legal issues, solve them, and come up with solutions in order to assure the
security of using chatbots.
According to Imus et al. (2018) Therefore, the supporters conclude that the
Barangay Information Management System for Cities and Municipalities in the
Philippines have a crucial influence in deciding efficient work. The data collected,
including stakeholders, rules, necessary IT equipment, necessary barangay forms, and
Reports are crucial to the conduct of the study because They act as a check to make
sure the results of the study are accurate. At the municipal building and in the barrio, the
ensuing regulations are in effect: an essential component in proving its authenticity and
dependability. The advocate also mentioned the legislation in force in the to make it
possible for the barangay and city hall to carry out the prepared plan system.
According to Manhit (2020) that the bureaucratic obstacles preventing us from
taking use of the advantages of the digital economy must be firmly removed by the
government. Only by cooperation and a steadfast dedication to responsiveness and
openness can we move forward. We would be able to efficiently and effectively address
the genuine needs of residents, particularly the impoverished and underrepresented in
the COVID-19 crisis, through responsive and collaborative government.
According to Maines et al. (2021) Their research of the first year of BOB contacts
has demonstrated the chatbot's potential for prompt and efficient customer redress while
also identifying opportunities to enhance user interactions and broaden BOB's scope.
The scripts of BOB are currently being updated by BSP to improve its efficacy. By
converting individual conversations into data, IPA and BSP will increase the use of
natural language processing to track customer experiences and risks in financial
services. BOB has the potential to be used by the BSP to carry out its mandate under
Republic Act No. 11765, generally known as the Financial Consumer Protection Act,
which grants it the authority to oversee consumer protection compliance and market
behavior.
According to Espey (2018) The article discusses the benefits brought by the
Philippine Statistics Authority, a well-resourced entity that coordinates statistics
production across government, promotes innovation, and ensures timeliness. Despite
the challenges encountered during the initial process of merging four agencies into one
and staff recruitment delays, the executive branch of government's trust in the PSA is
demonstrated by its responsibility in overseeing the new national ID program. The high-
quality financial information used to guide national accounts and tax reform highlights the
importance of an independent statistical office that can effectively coordinate across
government to meet increasing data demands associated with the SDGs.
Synthesis
The implementation of Barangay Central Bicutan E-Census and Online
Document Requisition with Chatbot aims to improve the delivery of e-government
services to citizens. Foreign studies have shown that chatbots are gaining popularity in
e-services, but technical challenges and evolving standards must be addressed to
facilitate their adoption. Furthermore, studies suggest the importance of developing
standards, utilizing technology, and modernizing public services to better serve
citizens. Local studies have shown the success of the Barangay Information Profiling
System (BIPS) to assist barangay officials in using household profiling data for
budgeting and developing strategies for improving the community's quality of life and
wellness. The e-barangay framework, a community-based online services software,
was also developed to address the lack of a community-level e-government framework.
Additionally, the Unified Barangay E-Services System was created to improve the
accessibility and efficacy of government services using augmented analytics for data
analysis and presentation.
Foreign literature suggests steps forward in the field of chatbots, such as
developing smaller, more flexible models, improved language models, and improved
evaluation frameworks. Governments should also focus on developing and
implementing quality e-government services to provide better services to citizens.

Other proposed solutions include a document retrieval mechanism called Monarch
Butterfly optimization-based FireFly (MB-FF) to reduce the amount of space used
through the exploitation of repetitiveness in document retrieval and a proposed
UIDOCS system for automating the collection and utilization of census data for e-
governance applications.
Local literature emphasizes the need for ethical and legal solutions to assure
the security of using chatbots for customer care. The Barangay Information
Management System for Cities and Municipalities in the Philippines is crucial for
efficient work, but there is a need for necessary IT equipment, barangay forms, and
reports. The government must also remove bureaucratic obstacles to taking advantage
of the benefits of the digital economy to efficiently address the genuine needs of
residents. The BOB chatbot shows potential for efficient customer redress, and the
Philippine Statistics Authority brings benefits by coordinating statistics production,
promoting innovation, and ensuring timeliness.
To implement Barangay Central Bicutan E-Census and Online Document
Requisition with chatbot, we propose using the binary search algorithm to efficiently
search and retrieve data from the census database. The algorithm can significantly
reduce search time and improve citizen satisfaction with e-services. Additionally, we
recommend the use of NLP to improve the accessibility and usability of the online
document requisition system.
In conclusion, this chapter provides a comprehensive review of the literature
related to e-government services, chatbots, document retrieval, and census data

collection. The chapter also proposes a solution for integrating Barangay Central
Bicutan E-Census and Online Document Requisition with chatbot using the binary
search algorithm to improve citizen accessibility and engagement with e-services.
CHAPTER III
Research Methodology
This chapter presents a description of the method to be used by the researcher
in this study. The presentation includes the research design, sampling scheme,
description of the respondents, instrumentation, validation of the instrument, data
gathering procedure, and statistical treatment of data.
Research Method Used
To conduct this study, the researchers will use a descriptive and developmental
strategy. In order to be more precise, the researchers will use a descriptive survey
approach to determine the perception of the Implementation of Barangay Central Bicutan
E-Census and Online Document Requisition with Chatbot. Simple random sampling is
used to determine frequency and percentage distributions. Mean will be used to
establish a system in accordance with ISO/IEC 25010, evaluate it, and seek suggestions
from barangay staff. Additionally, the researcher will create the system prototype using a
methodical process. The System Development Life Cycle (SDLC) model will be used as
a guide during the process of system analysis and design, and the researcher will use
the project development technique to help them. AGILE is the SDLC methodology that
will be used. Because it allows for active participation, makes it easier to identify skills
that are deficient, offers quick feedback, is flexible, and is cost-effective, this strategy will
be used.
Population Frame and Sampling Scheme
Residents and officials from Barangay Central Bicutan in Taguig City make up
the population for this study.
In order to select participants from among the barangay staff and inhabitants, a
simple random procedure will be used. It means that each person in a bigger population
has a fair and equal probability of being chosen for a smaller sample. This kind of
sampling is the easiest sample selection technique.
To determine the sample size for the respondents, the researchers will use
Slovin's formula, which is a simple random sampling technique that calculates the
minimum sample size needed for a given population.
N
n= 2
1+ N e
Where: n = sample size
N = study population
e = Margin of error
Research Instruments
The researchers used a questionnaire as the data collection instrument for this
study. Measuring Usability with the use of questionnaire in regard to the overall
evaluation of the application in this research. This will be used to assess the barangay
personnel perception of their workload and the medium was through online means
where the people of the Barangay Central Bicutan is easy to assess.
The survey questionnaires divided into two sections. The first section includes
Yes / No questions for evaluating user requirements and the impact of the developed
online document requisition. Second, the respondents rate the produced system's
degree of acceptability based on its functional appropriateness, performance
effectiveness, usability, portability, security, dependability, and maintainability. The
researcher evaluated the system using the Likert scale in the surveys.
Data Gathering Procedure
In preparation, the researchers will write a letter request written to the Barangay
Central Bicutan Personnel to obtain permission to conduct preliminary interviews,
demonstrate and perform a survey, and evaluate the constructed system.
The survey questionnaire and assessment form will serve as the primary data
sources for this research. The researcher will gather preliminary data using the current
contact-tracing technique. The researcher will either give a presentation and
demonstrate the developed system or create a video demonstrating how the system
functions. After the system demonstration, the researcher will personally distribute
questionnaires. If time restrictions prevent the researcher from personally collecting data,
he or she may think about utilizing Google forms. An assessment form will be completed
and submitted by each respondent. It will then be combined, tabulated, and sorted
before statistical evaluation.
To determine whether all of the data acquired will be pertinent for the research,
the proponents must first compile the study's findings. To assess the information
gathered, identify the applicability of the responses, and assess their impact on the
system, the researcher will make use of statistical methods. In order for the researcher to
provide acceptable and reliable data using frequency and percentage distributions as
well as weighted mean, scaling procedures and formulas will be applied appropriately.
Statistical Treatment of Data
In assessing the outcomes of the information gathered, the researcher will make
use of various statistical tools, including Weighted Mean. These statistical methods are
used to evaluate how well the response's description and appraisal of the proposed
system correspond. We employed the following statistical tools:
1. Weighted Mean
The researcher adopted the weighted mean since the characteristics to be
investigated are abstract or continuous and cannot be tallied individually, such as
performance functional suitability, reliability, usability, performance efficiency,
compatibility, and security of the system.
Formula:
Σfx
Weighted Mean=
n
where:
∑ = Summation Symbol
f = frequency
x = unit weight
n = total number of respondents
2. Four-Point Rating Scale
Table 2 shows the verbal interpretations of the four-point rating scale.
Table 2
Four-Point Rating Scale
Weight Mean Value Verbal Interpretation
1 1.00 – 1.50 Highly Not Acceptable
2 1.51 – 2.50 Not acceptable
3 2.51 – 3.50 Acceptable
4 3.51 – 4.00 Highly Acceptable

3. The Percentage Formula will be used to determine the percentage of how many
respondents agreed with an answer in the questionnaire.
P= ( ab ) x 100
Where:
P = Percentage
A = Amount
B = Total unit
Technical Requirements
A. Hardware Requirements
Laptop or Personal Computer (PC)
A programmable electronic device that receives data, rapidly conducts specified
mathematical and logical processes, and displays the results. Mainframes, desktop
and laptop computers, tablets, and cellphones are all examples of computers in
various shapes and sizes. Analog and digital computers are contrasted.
Software Requirements
Figure 2 : Visual Studio Code
Visual Studio Code, sometimes known as VS Code, is a source-code editor
developed by Microsoft using the Electron Framework for Windows, Linux, and macOS.
Support for debugging, syntax highlighting, intelligent code completion, snippets, code
refactoring, and embedded Git are among the features.
Figure 3 : MySQL
MySQL is an open-source relational database management system (RDBMS) that
is widely used in web development and other applications requiring efficient data storage
and retrieval. It is a powerful tool for managing large volumes of structured data and can
be easily integrated with a variety of programming languages such as Python, Java, and
PHP. MySQL supports various storage engines, including InnoDB, MyISAM, and
Memory, each with its own set of features and performance characteristics. With its
speed, scalability, and reliability, MySQL is a popular choice for building web
applications, e-commerce systems, and other data-intensive solutions.
Figure 4 : PHP
PHP is Hypertext Preprocessor. It was abbreviated previously as Personal Home
Page. It is a programming language widely used to build web applications or websites. It
is the server-side scripting language encoded with HTML to develop Dynamic website,
Static website or Web applications.

Figure 5 : FLUTTER
Flutter is a mobile app development platform created by Google. It allows developers to
create web, desktop, and cross-platform apps that run on Android and iOS devices.
Flutter uses a reactive programming language called Dart, making development faster
and easier than traditional methods.

Figure 6 : DART
Dart is used to build high-performance mobile or web applications. Some of its most
significant applications include: It's the basic programming language for the Flutter
framework—explained in further detail below—and is used to build scalable mobile
applications.
Figure 7 : XAMPP
XAMPP is an abbreviation where X stands for Cross-Platform, A stands for
Apache, M stands for MYSQL, and the Ps stand for PHP and Perl, respectively. XAMPP
helps a local host or server to test its website and clients via computers and laptops
before releasing it to the main server. It is a platform that furnishes a suitable

environment to test and verify the working of projects based on Apache, Perl, MySQL
database, and PHP through the system of the host itself.
Network Requirements
The system needs to require this network speed below to be accessible and to
use online:
- Broadband or 4G/LTE with a minimum speed of 5 Mbps
API Specifications
REST API – An application is referred to as a REST API (or RESTful API).
Programming interface (API or online API) compliant with REST’s restrictions
interaction with RESTful web services and an architectural style.
B. Project Design
Figure 8 : Chatbot Page
Figure 9 : Login Page
Figure 10 : Admin
Dashboard
Figure 11 : Staff Dashboard
In Figures 8 to 11 Flutter is used to create the front-end part of the web
application. It contains a Chatbot Page where the user / resident will chat the chatbot for
requesting documents and a Login Page where the barangay staff and admin can
manage the E-Census database and online document requests. The code for the
Barangay E-Census and Online Document Requisition is contained within Visual Studio
Code.
Diagrams
A. System Architecture
Figure 12 : System Architecture
Figure 12 shows the system architecture of the system, it shows that the user can
request online documents to the chatbot and it notifies the barangay staff and admin as it
searches the user’s name in the E-Census database and the staff can approve or reject
the said document request sent by the chatbot and it will notify the user if their document
request is approved or rejected
B. Data Flow Diagram

B.1. Context Level 0
Figure 13 – Data Flow Diagram of the System (Context Level 0)
Figure 13 shows the basic concept of the system of how the user, staff and admin
interacts with the system. The barangay staff and admin will receive the information
provided by the user that wants to get the documents needed.

B.2 Data Flow Diagram (Level 1)
Figure 14 : Data Flow Diagram of the System (Context Level 1)
Figure 14 shows the data flow diagram of the system that shows how information
flows through the system process. It also presents how the user can request public
documents to the chatbot and how the staff can respond to the document request of the
user depending on what public document the user requested.

C. Proposed Flowchart
Figure 15 : Chatbot Flowchart

Figure 16 :Census and Online Document Requisition – Admin Flowchart

Figure 17 : E-Census and Online Document Requisition – Staff Flowchart
Figures 15 to 17 shows the process on how to use the Chatbot for the User and
how to use E-census and Online Document Requisition for the Barangay staff and
admin.
D. Unified Modeling Language (Use-Case)

Figure 18 : Unified Modeling Language (Use-Case Diagram)
Figure 18 shows the unified modeling language diagram of the Barangay E-
Census and online document requisition with chatbot system., in which the data
gathered will be stored in the database, and the overview of the data types and values
received from both residents, staff, and admin.
E. Database Structure (E-R Diagram)

Figure 19 : Database Structure
Figure 19 shows the relationship of the tables used in the system and how they
are connected to each other as datatypes. It displays if what is the status of the
requested document by the user.
F. System Development
Figure 20 – Agile
Development
Planning, When the team decides on the requirements, the work begins. Designers and
developers start working on the project, which aims to produce a useful product.
Requirements, it is crucial to outline the project's commercial potential as well as the
time and materials needed to achieve it. You can evaluate the technical and economic
viability based on these statistics.
Design, once the project has been selected, collaborate with stakeholders to define
needs. You can use a user flow diagram or a high-level UML diagram to show how new
features will operate and relate to your existing system.

Development, the product will undergo numerous phases of improvement, thus its
functionality is simple and modest.
Testing & Deployment, the quality assurance team evaluates the product's functionality
and looks for problems. During this stage, a team is released to work on a product for
the user's workplace.
Maintenance, after the item has been made available. The group gathers and analyzes
feedback on the product in this way.
Algorithm Discussion
G. Comparison of the Algorithm (Strength and Weakness)
Table 2. (Different Algo with Literature Strength and Weakness)
Algorithm Strengths Weaknesses
● NLP system offers ● NLP models typically
Natural Language exact answers to the lack common sense
Processing questions, no knowledge, making
unnecessary or it challenging for
unwanted some chatbots to grasp
information. implicit meanings,
humor, or cultural
● The accuracy of the
references.
answer increases
with the amount of

● NLP models heavily
relevant information
rely on the quality
provided in the
and diversity of
questions.
training data. If the
● NLP process help training data is
limited or biased, the

computer
chatbot may exhibit
communicate with a
similar limitations or
human in their
biases, leading to
language and scales
inaccurate or
other language-
skewed responses.
related tasks.
● Training NLP
● It is a faster
models for chatbots
customer service
often requires a
response time.
significant amount of
labeled data and
computational
resources. This
process can be time-
consuming and
costly, especially
when frequent
updates or
adaptations are
necessary.
APPENDIX A
SURVEY QUESTIONNAIRES
Dear Respondents,
The undersigned is conducting a study entitled “INTEGRATION OF BARANGAY
CENTRAL BICUTAN E-CENSUS AND ONLINE DOCUMENT REQUISITION WITH
CHATBOT”. You are the part of this endeavor by answering the questions that follow
based on your perception and opinion. The confidentiality of your responses is assured
by the researchers
Very truly yours,
Ormita, Raven L.
Magno, Anne Marie R.
Delgado, Justine Harold D.
Navoa, Mike Oliver A.
Researchers
Name (Optional):___________________
IT Practitioners
Local Barangay Officials and Staff
Residents of Barangay Central Bicutan
PART I. Evaluation of Barangay Central Bicutan E-Census and Online Document

Requisition with Chatbot
Instruction: Please put a check (✔) to indicate your answer on the following. Only one
check is allowed per item.
Questions Yes No
1. Is a barangay information system an effective way to organize
barangay records and documents?
2. Is the requisition of documents through a barangay information
system faster than traditional methods?
3. Can a barangay information system ensure the security and
privacy of requisitioned documents?
4. Does a barangay information system provide a record of all
requisitioned documents and their status?
5. Is a barangay information system capable of handling a large
volume of document requisitions?
6. Can a barangay information system automatically generate
notifications for approved or denied document requisitions?
7. Does a barangay information system allow for remote
requisition of documents?
8. Is a barangay information system able to track the movement of
requisitioned documents within the barangay office?
9. Can a barangay information system restrict access to sensitive
documents based on user roles and permissions?
10. Does a barangay information system provide a search function
to easily locate requisitioned documents?
11. Provides a strong security when accessing the system?
12. Does the organization has the ability to keep the records of the
residents safe?
PART II. Evaluation of Barangay Central Bicutan E-Census and Online Document
Requisition with Chatbot
Instruction: Using scale below, please put a check (✔) to indicate your answer on the
following. Only one check is allowed per item.
Legend:
1 – Highly Not Acceptable
2 – Not Acceptable
3 - Acceptable
4 – Highly Acceptable
1. FUNCTIONAL SUITABILITY Rating

Scale
1.1 Functional completeness. Does 4 3 2 1
the system cover all specified task
and user objectives?
1.2 Functional correctness. Can 4 3 2 1
systems provide correct results
with the needed degree of
precision?
4 3 2 1
1.3 Functional appropriateness. Does
the systems function facilitate the
accomplishment of specific tasks
and objectives?
Comments/Suggestions:
2. RELIABILITY Rating
Scale
2.1 Maturity. Does the system meet 4 3 2 1

the needs of its users under normal
operations?
2.2 Availability. Can a system be 4 3 2 1
operational and accessible at a
time needed for use?
4 3 2 1
2.3 Fault Tolerance. Can the system
operate as planned despite the
malfunction of hardware or
software existence?
2.4 Recoverability. During a disaster, 4 3 2 1
can the system recover and re-
establish the system to its desired
state?
3. USABILITY Rating
Scale
3.1 Appropriateness recognizability. Can 4 3 2 1
a system be easily recognized by
users as an appropriate product or
system to solve their needs?
3.2 Learnability. Can systems be learnt 4 3 2 1
more easily?
4 3 2 1
3.3 Operability. Can a system be easily
operated and controlled?
3.4 User error protection. Does the 4 3 2 1
system protect users against making
errors?
3.5 User interface aesthetics. Does the 4 3 2 1
system user interface look pleasant
and satisfactory?
3.6 Accessibility. Can a system be 4 3 2 1
accessed by specific users under
specified conditions?
3.7 Supportability. Can a system provide 4 3 2 1

basic operational instructions and
hints to its users when in operation?
3.8 Searchability. Can information be 4 3 2 1
easily searched, found or located with
the system?
4. PERFORMANCE EFFICIENCY Rating

Scale
4.1 Time Behavior. Can system 4 3 2 1
response and process faster?
4.2 Resource Utilization. Can a system 4 3 2 1

utilize information resources
efficiently?
4 3 2 1
4.3 Capacity. Do system parameters
meet their system requirements?
5. COMPATIBILITY Rating
Scale
5.1 Co-existence. Can the system 4 3 2 1
perform its required operations
efficiently while sharing its
environment and information
resources with other products or
systems?
5.2 Interoperability. Can a system 4 3 2 1
interact with other systems or
software products?
6. SECURITY Rating
Scale
6.1 Confidentiality. Can a system 4 3 2 1
ensure that information resources
are accessible only to those
authorized to have access?
6.2 Integrity. Does the system prevent 4 3 2 1
unauthorized access to information
resources or modification of data?
4 3 2 1
6.3 Non-reputation. Can a system
prove an action or an event
believed to have taken place?
6.4 Accountability. Can a system 4 3 2 1
uniquely trace or account for an
action or event of an entity?
6.5 Authenticity. Can a system be 4 3 2 1

used to identify its users and
resources?
6.6 Achievability. Does the system 4 3 2 1
preserve and protect its past
record for future references?
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TAGUIG CITY UNIVERSITY 0

IMPLEMENTATION OF BARANGAY CENTRAL BICUTAN E-CENSUS AND ONLINE

A Thesis Presented to the Faculty of the Computer Science

Taguig City University, General Santos Avenue

Central Bicutan, Taguig City

In Partial Fulfillment of the Requirements for the Degree of

Bachelor of Science in Computer Science

Magno, Anne Marie R.

Delgado, Justine Harold D.

Navoa, Mike Oliver A.

processing. The implementation aims to provide residents with a more convenient,

requesting documents. By incorporating the chatbot technology, residents can easily

The implementation of the chatbot using the natural language processing is

need for corrections and follow-up actions.

natural language processing on the efficiency, accuracy, and accessibility of the

improvement of government services and the promotion of e-governance in the

them to visit the barangay office in person.

integration of a chatbot with the binary search algorithm.

Purpose and Description

resources, conducting Internet surveys, accessing housing registration data, conducting

post-enumeration surveys, and processing field data on the web.

It offers a database on which population and workforce predictions can be formed.

information to the nation's sectors such as education, health, population, etc. By

burden of responding to routine inquiries, allowing them to concentrate on more complex

resolution of duplicate inquiries and directing users to the appropriate forums

A chatbot-enabled online document request form that enables residents to

barangay residents and officials will be reduced, enabling citizens to complete

productivity, allowing them to focus on other tasks.

Objectives of the Study

comes in and out, particularly in the various branches of government especially in

live in this specific barangay.

This research has to follow these specific objectives:

staff of the Barangay

getting information and the number of people in your area.

3. To implement an online document requisition system and faster transaction to

process document request.

4. To integrate E-Census with the online document requisition with Chatbot

5. To evaluate the effectiveness of using e-census and online document requisition

6.1 Functional Suitability

6.2 Performance Efficiency

INPUT PROCESS OUTPUT

Figure 1. Research Paradigm

Scope and Limitations

Central Bicutan who will be registered users of the new system.

functionality of the system.

limits the generalizability of the findings to other barangays or cities.

Fourth, the study relies on self-reported measures of user satisfaction and

Significance of the Study

Barangay Central Bicutan.

the purok in this barangay as an alternative to walk-in

● Database - is a collection of data that has been set up to be easily accessed,

controlled, and updated.

● Technology - is the practical application of scientific knowledge to human life's

goals, and it makes life easier for us

● Requisition - is a written request that must be approved by the appropriate party in

● Chatbot - is a conversational application that improves customer service,

engagement, and support by substituting or enhancing human support workers

via chat with end customers.

● Barangay - also known as a barrio in the Philippines, is the smallest administrative

● ID- a short form for "identity" or "identificationdocument, card, or other item

frequently includes your photograph.

● Internet - a global network of connected computers that people use to

communicate with one another.