Professional Documents
Culture Documents
Mobile Concierge
USER MANAGEMENT
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Hotels’ Main Concerns
Millennial generations are on the rise (mobile-first generation)
Keywords: SPEED & CONVENIENCE
Inspiration
MOBILE-FIRST Booking
EXPERIENCE
Airport Departure
& Arrival
During Trip ?
During hotel stay
Post Trip
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Hotels’ Main Concerns
Consumers are much more price-sensitive where they now always tend to compare
prices via online travel agents (OTA) before making a specific transactions
HOTEL
Hotel Guest MANAGEMENT
(Price Taker)
PRODUCTIVITY OTA
& EFFICIENCIES
OTA(s) are heavily influencing room rate which forced hotels to shift focus more
on improving & maximising internal productivity & efficiencies, while also
exploring other possibilities to gain additional revenues
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IZY provides mobile personal
concierge that improves not only guest
experience but also hotel’s overall operations;
providing more streamlined interactions
between guests & hotel management
Our Solution
Mobile-first (in-room smartphones)
Streamlining operations
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IZY
IZY
FEATURES Home Order & Request
Main navigation, internal Ordering inhouse or third
news & promotions, party services, such as
order history, account room service, amenities,
information transportation, etc
IZY
Directory
Hotel/property-related
informations & details IZY Guide
Surrounding places,
Tethering* promotions, events, etc.
Guest can utilise IZY
Device as hotspot
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IZY
FEATURES
General Summary
Check In/Out
Account Management
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For Guests:
IMPROVED EXPERIENCE SIMPLIFY PROCESSES
● Additional WOW factor & boost ● User-friendly interface
satisfaction; resulting in improved ● Integration of various third party
user reviews/ratings services (retail, transportation, airline,
● Faster & more transparent etc)
responses ● No need to download or register (IZY
● Eliminating language barrier (for in-room device)
foreign guests)
BENEFITS OF
USING IZY
For Hotel Management:
Order taxi
F&B
Request to clean up
room Housekeeping
Guest F.O.
Request to clean up
Guest room Improved guest
satisfaction due to
convenience in placing
Housekeeping
Request for additional order & swifter
Transforms room amenities responses
hotel-stay
experience for Encounter bathroom
both guests & issues Engineering
hotel staffs 10
IZY Testimonials
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IZY Clients & Partners
HOTELS
IZY Hotel
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Be part of our dream to change the world and help us
revolutionise hotel industry and guest experience
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