JOB ANALYSIS FORM

JOB TITLE Library Professional

DEPARTMENT Library Department

DATE OF
ANALYSIS
JOB SUMMARY The Library Professional plays a vital role in the efficient operation and effective delivery of
library services to patrons. They are responsible for various tasks related to customer
service, collection management, reference assistance, and program support within the
library environment. This position requires a strong commitment to serving the needs of
library users, a deep understanding of library systems and resources, and excellent
communication skill.
JOB 1. Customer Service:
RESPONSIBILITIES • Assist patrons with locating materials.
AND OVERALL • Provide information on library services and policies.
GOALS • Handle inquiries and resolve issues courteously and efficiently.
2. Collection Management:
• Catalog and classify library materials.
• Maintain organization and accessibility of library collections.
• Evaluate materials for potential acquisition based on library needs and
policies.
3. Reference and Research Assistance:
• Aid patrons in conducting research and accessing resources.
• Assist with reference inquiries in person, over the phone, and via email.
• Provide guidance on utilizing library databases and other research tools.
4. Technical Services:
• Perform circulation tasks, including checking materials in and out.
• Process new materials for inclusion in the library collection.
• Manage interlibrary loan requests and returns.
5. Program Support:
• Assist with planning and implementing library programs and events.
• Promote library programs and services to the community.
• Collaborate with other staff members on program development and
execution.
• Ability to stand, sit, and move around the library space for extended periods.
PHYSICAL • Lift and carry books and other materials weighing up to [specify weight].
DEMANDS • Use computers and other technology for data entry, research, and communication
purposes.

• Typical library environment with moderate noise levels and frequent interactions
with patrons and colleagues.
WORKING • May require occasional evening or weekend hours to support library programs and
CONDITIONS events.
 • Potential exposure to dust, mold, and other allergens commonly found in library
materials.

EDUCATION / • Bachelor's Degree in either Library and Information Science or Information

TRAINING Management or Records Management or Records and Archives Management from
REQUIRED a recognized University or Institution.
• Master's degree in Library Science or equivalent from an ALA-accredited program is
an added advantage.
EXPERIENCE • Previous experience working in a library or related field, with a solid understanding
PREFERRED of library operations and services.
• Strong customer service skills and a passion for helping library users of diverse
backgrounds and abilities.
• Proficiency in library systems and software, including integrated library systems
(ILS), online catalogs, and digital resources.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of library classification systems (e.g., Dewey Decimal, Library of
Congress) and familiarity with current trends in library technology and information
management.
SKILLS • Strong organizational and multitasking abilities.
PREFERRED • Excellent communication and interpersonal skills.
• Proficiency in library systems and software.
• Knowledge of library classification systems (e.g., Dewey Decimal, Library of
Congress).
• Familiarity with current trends in library services and technology.
The Library Professional may have supervisory responsibilities depending on the size and
structure of the library and the specific requirements of the position. Supervisory duties
may include:
1. Direct Supervision:
• Overseeing the work of library support staff, such as library assistants,
clerks, or volunteers.
SUPERVISORY • Providing guidance, training, and feedback to ensure staff members
RESPONSIBILITY perform their duties effectively and adhere to library policies and
procedures.
• Conducting performance evaluations and addressing any performance
issues or concerns in a timely and constructive manner.
2. Team Leadership:
• Collaborating with colleagues and department heads to coordinate
workflow, prioritize tasks, and achieve library goals and objectives.
• Facilitating team meetings and discussions to promote communication,
problem-solving, and idea sharing among staff members.
• Fostering a positive and inclusive work environment that values diversity,
creativity, and continuous learning.
3. Project Management:
• Leading or participating in special projects or initiatives aimed at improving
library services, enhancing collections, or expanding community outreach
efforts.
 • Assigning tasks, setting deadlines, and monitoring progress to ensure
project milestones are met on time and within budget.
• Engaging stakeholders and soliciting feedback to inform project planning
and decision-making processes.
4. Policy Implementation:
• Enforcing library policies, procedures, and guidelines to maintain order,
safety, and fairness for patrons and staff members.
• Communicating policy updates or changes to staff members and ensuring
compliance through training and ongoing reinforcement.
• Addressing policy violations or conflicts as they arise and taking appropriate
corrective action in accordance with established procedures.
5. Professional Development:
• Encouraging staff members to pursue professional development
opportunities, such as training workshops, conferences, or continuing
education courses.
• Mentoring and coaching staff members to support their career growth and
skill development within the library profession.
• Identifying emerging trends, best practices, and innovations in library
services and sharing relevant information with staff members to enhance
their knowledge and expertise.

EVALUATION 1. Customer Service Excellence:

CRITERIA • Demonstrates exceptional communication skills when assisting patrons,
ensuring their needs are understood and addressed promptly and
courteously.
• Receives positive feedback from patrons regarding the quality of service
provided.
• Handles patron inquiries and concerns effectively, resolving issues to the
satisfaction of all parties involved.
2. Collection Management and Maintenance:
• Maintains accurate records of library materials, including cataloging,
shelving, and inventory management.
• Ensures the organization and accessibility of library collections, making it
easy for patrons to locate and retrieve materials.
• Implements collection development policies to enhance the library's
resources and meet the diverse needs of the community.
3. Reference and Research Support:
• Provides expert assistance to patrons conducting research, effectively
utilizing library resources and digital databases.
• Demonstrates proficiency in navigating reference materials and online
databases to locate relevant information for patrons.
• Offers guidance on research strategies and information literacy skills to
empower patrons in their quest for knowledge.
4. Technical Proficiency:
• Utilizes library management systems and software effectively to perform
circulation tasks, process materials, and track library usage.
• Demonstrates competence in troubleshooting technical issues and
providing basic support to patrons accessing digital resources.
 • Keeps abreast of emerging technologies and trends in library services to
enhance operational efficiency and user experience.
5. Program Development and Collaboration:
• Contributes to the planning and execution of library programs and events,
leveraging creativity and innovation to engage patrons of all ages and
interests.
• Collaborates with colleagues and community partners to develop and
promote library programs that align with the library's mission and goals.
• Evaluates program outcomes and participant feedback to inform future
program planning and improvement efforts.
6. Adherence to Policies and Procedures:
• Demonstrates a thorough understanding of library policies, procedures, and
ethical standards, ensuring compliance in all aspects of work.
• Maintains confidentiality and privacy when handling patron information
and sensitive library materials.
• Adapts to changes in policies or procedures and implements updates
effectively to maintain consistency and quality of service.
7. Professional Development and Growth:
• Actively engages in ongoing professional development activities, seeking
opportunities to enhance skills and knowledge relevant to the library
profession.
• Participates in training sessions, workshops, and conferences to stay
informed about industry trends and best practices.
• Seeks feedback from supervisors and peers to identify areas for
improvement and strives for continuous growth and learning.

Minimum Salary Range: The minimum salary range for a library professional in Uganda
WAGES minimum might start at around 600,000 to 1,000,000 Ugandan Shillings per month. This would be for
and maximum / entry-level positions or those with minimal experience and qualifications.
SALARY RANGE Maximum Salary Range: For library professionals with significant experience, advanced
qualifications, or managerial responsibilities, the maximum salary range could be between
2,000,000 to 5,000,000 Ugandan Shillings per month. This would represent higher-level
positions within libraries or information management organizations.
ADDITIONAL 1. Work Hours:
REQUIREMENTS • Library Professionals typically work regular business hours, which may
OF THE POSITION include weekdays, evenings, and occasional weekends.
work hours, • Depending on the library's operating hours and staffing needs, flexibility in
travel, general scheduling may be required to accommodate peak times, special events, or
availability, etc. programs.
2. Travel:
• Travel requirements for Library Professionals are generally minimal,
primarily involving commuting to and from the library workplace.
• Occasionally, travel may be required for professional development
opportunities, conferences, or off-site meetings with stakeholders or
partner organizations.
3. General Availability:
• Library Professionals should be available to work during the library's
operating hours, which may include opening or closing shifts.
 • Flexibility in scheduling may be necessary to cover staff absences,
participate in training sessions, or assist with special projects or events.
4. Continuing Education:
• Library Professionals are expected to engage in ongoing professional
development activities to enhance their skills and stay current with industry
trends.
• This may involve attending workshops, seminars, webinars, or pursuing
additional certifications or advanced degrees related to library science or
information management.
5. Technology Proficiency:
• Proficiency in using library management systems, digital databases, and
other technology tools is essential for Library Professionals.
• Staying updated on emerging technologies and software applications
relevant to library services is important for delivering efficient and effective
assistance to patrons.
6. Physical Requirements:
• Library Professionals should be capable of performing tasks that may
involve prolonged standing, walking, lifting, and reaching.
• They should also be comfortable using computers and other equipment for
extended periods.
7. Professional Conduct:
• Library Professionals are expected to adhere to professional standards of
conduct, including ethical guidelines, confidentiality policies, and respect for
intellectual freedom.
• Maintaining a positive and welcoming attitude towards patrons and
colleagues is important for fostering a supportive and inclusive library
environment.
8. Communication Skills:
• Strong communication skills, both verbal and written, are essential for
Library Professionals to effectively interact with patrons, colleagues, and
stakeholders.
• Clear and courteous communication is important for providing information,
answering inquiries, and resolving issues or concerns.
APPROVAL:
Signature of the
supervisor or
department head
approving the job
analysis.