SEATWORK 5 & LESSON 8
9-80
___ represents an important method that managers can
use to enhance employee motivation. EMPOWERMENT
A variable-ratio schedule is difficult to use for formal
rewards such as pay because: IT WOULD BE
COMPLICATED TO KEEP TRACK OF WHO WAS REWARDED
WHEN
According to Maslow, an individual is motivated first and
foremost to satisfy _____ needs. PHYSIOLOGICAL
According to the expectancy theory, which of the
following conditions must be met for motivated behavior
to occur? EFFORT TO PERFORMANCE EXPECTANCY MUST
BE GREATER THAN ZERO
Working a full forty-hour week in fewer than the
traditional five days is called as __. COMPRESSED WORK
SCHEDULE
Defined as the set of forces that cause people to behave
in certain ways. MOTIVATION
Monthly paychecks are examples of reinforcements
provided at a _____ schedule. FIXED INTERVAL
A criticism against executive compensation in recent
years is that: THERE SEEMS TO BE NO RELATIONSHIP
BETWEEN ORG'S PERFORMANCE & EXEC'S
COMPENSATIONS
Organizations provide adequate wages, comfortable
temperatures, restrooms, ventilation, etc. as a means to
address the ___ needs of its employees. PHYSIOLOGICAL
_ is a counterproductive side effect of using punishment
as a reinforcement method. RESENTMENT
What is the most important idea for managers to
remember from equity theory? FOR REWARDS TO
MOTIVATE EMPLOYEES, EMPLOYEES MUST PERCEIVED
THEM AS FAIR
A major advantage of incentives relative to merit systems
is that: INCENTIVES DO NOT ACCUMULATE BY BECOMING
PART OF AN INDIVIDUAL'S SALARY
When a subordinate has outstanding performance and
his or her supervisor publicly praises it, the supervisor is
using: POSITIVE REINFORCEMENT
An arrangement where an employee works a traditional
schedule one week and a compressed schedule the next,
getting every other Friday off is called as __.
SCHEDULE
Which of the following is true about individual incentive
plans? THEY ARE USED TO REWARD INDIVIDUAL
PERFORMANCE ON A REAL-TIME BASIS
Brenda, a senior engineer at Machineworks Inc., sets
herself difficult goals and assumes personal responsibility
for the performance of her subordinates. Brenda most
likely has a high need for _. ACHIEVEMENT
Workers at Windlock Works Inc. were instructed by their
supervisor to increase productivity to 350 percent in the
next three months. The workers are most likely to be
challenged by goal ___. DIFFICULTY
Jaime, who works at Minlog Inc., maintains punctuality
to avoid a loss of pay. Jaime's behavior is strengthened
through __. AVOIDANCE
Employees at GreenTech Inc. complete their schedules
on time as every hour they take in excess may lead to a
corresponding loss of pay. Their behaviors are
strengthened through ___. AVOIDANCE
Justin is rewarded a significant pay raise for his
contributions to the organization. This motivates him to
put in more hard work and better performances. The
organization has used _____ to strengthen his behavior.
POSITIVE REINFORCEMENT
A construction worker injured on the job is on
convalescent time-off for five weeks. She has a desire to
get back to work and achieve her goals more effectively
than she has done in the past. This portrays her need for
__. ACHIEVEMENT
Ana is a police detective. She believes that she is just as
good a detective as her male counterparts. Because she
is female, many of her counterparts assume that she will
type up their reports as well as her own. She has been
doing this typing for a while and is increasingly feeling
underrewarded for her efforts. In terms of _____, she will
decrease her inputs by refusing to do additional work and
try to reduce the gap between work and rewards. EQUITY
THEORY
Neal works for the state of Vermont. He perceives that
his union will protect him from getting fired, but the only
way he will get promoted is if the person above him
retires or dies. He has? LOW EFFORT-TO-PERFORMANCE
EXPECTANCY, AND LOW PERFORMANCE-TO-OUTCOME
EXPECTANCY
Jessica is required to follow a forty-hour work schedule
from 9:00 in the morning and ends at 5:00 each day,
every week. However, she has the freedom to take a day
off by working two extra hours each day. This reflects a
___. VARIABLE WORK SCHEDULE
Alberto complimented Daniel on his project updates two
weeks in a row. Then he waited a month to compliment
him again. Not knowing when Alberto will drop by for
inspection, Daniel keeps his projects updated regularly.
What reinforcement schedule is he using? VARIABLE
INTERVAL
Is the set of forces that cause people to behave in certain
ways. MOTIVATION
Which of the following perspectives on motivation
concerns "what" motivates people rather than "how"
they are motivated? CONTENT
Gary retired. He misses his friends from work. Retirement
is not fulfilling which level of need in Maslow's hierarchy?
BELONGINGNESS
In expectancy theory, raises, promotions, stress and
resentment are all. OUTCOMES
Which of the following motivational theories is based on
the idea that employees compare the treatment they
receive relative to others' treatment in order to
determine if they are being treated fairly? EQUITY
Tyler told Emily to improve public opinion. The goal that
Emily was given lacks goal. SPECIFICITY
Leo showed up late for a meeting. His boss ignored it. She
was using? EXTINCTION
Once a quarter Helene tells her employees how they are
doing. What schedule of reinforcement is she using?
FIXED INTERVAL
If you want to maintain an employee's behavior at a high
level with minimum fluctuations in the level of the
behavior, which of the following schedules of
reinforcement would be most successful? VARIABLE
RATIO
Which of the following programs applies the concepts of
reinforcement theory? BEHAVIOR MODIFICATION
Which of the following motivational strategies is used to
provide more autonomy and self-direction to workers?
ONLY EMPOWERMENT AND PARTICIPATION
Windmere allows its administrative employees to arrive
anytime between 7 am and 9 am, and leave any time
between 4 and 6 pm, as long as they work for eight
consecutive hours. This arrangement is known as ____.
FLEXIBLE WORK SCHEDULES / FLEXTIME
Cheri and Aaron both wanted to work part-time, and they
found a lawyer who was willing to split one full-time
paralegal job between the two of them so that Cheri
works mornings and Aaron works afternoons. This
arrangement is known as: JOB SHARING
Idalia works as an entry-level consultant at a
management consulting firm. Partners in the firm make
about 10 times more salary than do entry-level
consultants. Which principle of rewards systems is her
employer violating? DISTRIBUTE REWARDS FAIRLY
THROUGHOUT THE ORGANIZATION
To stay current in their profession, accountants have to
take a minimum number of continuing education courses
annually. Accountants in the firm of Dunkirk and Wood
who take additional classes are rewarded through a
_____ plan. MERIT PAY
The _____ is the most powerful schedule in terms of
maintaining desired behavior. VARIABLE RATIO
Brianne, a graduate engineer, prefers to work in a job that
provides her the opportunity to interact with people and
make new friends on the job. Brianne has a need for
_____. AFFILIATION
Martha is given a new cabin and a new job title as
recognition for her accomplishment over her years of
service to the organization. She is satisfied with the
recognition and respect from her colleagues. This
portrays that the organization is addressing her _____
needs. ESTEEM
According to the motivation framework, after a worker
notices an unfilled need, the next step is: SEARCHING
FOR WAYS TO SATISFY THE NEED
Clara plays offensive pranks at her workplace, which were
so far encouraged by her colleagues. To make sure that
she does not repeat such behaviors, managers at the
organization instruct her colleagues to ignore her actions.
The reinforcement method adopted by the organization
is _____. EXTINCTION
_____ needs are at the top of Maslow's hierarchy of
needs. SELF ACTUALIZATION
Rewards tied specifically to _____ have the greatest
impact on enhancing motivation. PERFORMANCE
Madeline works at a local retail store. She feels that she
is being underpaid in spite of her job performance. She
motivates herself to improve her performance to get the
due recognition she deserves. Madeline's motivation is
due to a _____. DEFICINECY
An index of how much an individual values a particular
outcome. It is also the attractiveness of the outcome to
the individual. VALENCES
Are outcomes set and awarded by external parties.
EXTRINSIC REWARDS
Are outcomes that are internal to the individual.
INTRINSIC REWARDS
Focuses on the role of rewards as they cause behavior to
change or remain the same over time. REINFORCEMENT
THEORY

According to Maslow, the need to have a safe physical

and emotional environment is a(n) ____ need. SECURITY

Princeton Alliance Church has a goal of helping 150 more

orphans in Brazil. They need to raise money, build a new
facility, hire staff, reach out to children on the street and
gain their trust. PAC has goal __. DIFFICULTY

A manager has been told that she will get a $50,000

bonus if her team meets their quota. She has also been
informed that she will be fired if she does not get her
team above last year's total. Which motivation theory is
her boss most likely using? PERFORMANCE TO OUTCOME
EXPECTANCY

Giving employees a voice in making decisions about

work. PARTICIPATION
Assurance on __ can satisfy the security needs of an
employee in the workplace. JOB CONTINUITY

According to the two-factor theory, which of the

following is the hygiene factor that influences the
employees’ satisfaction or dissatisfaction. WORKING
CONDITIONS