Case Questions:

1. What challenges does Nirala face in terms of operations, especially with the
opening of new stores outside Lahore and in Dubai?
2. How has the change in the company's policy from owning to renting store
properties affected its operational dynamics?
3. How has Faisal structured the management team at Nirala to support its growth
objectives?
4. What roles do the MBAs play in different functional departments, and how
does Faisal utilize their expertise?
5. How has technology, such as computerized record-keeping and networked
systems, been integrated into Nirala's operations?
6. What role does innovation, both in terms of products and processes, play in
Nirala's strategy?
7. What specific challenges does Nirala face in obtaining accurate cost
information?
8. How might the company address the issues related to the cost of dairy products
and the costs associated with the Dubai store?
9. How is Nirala responding to changes in customer preferences, including the
impact of health awareness and competition from new entrants?
10. Should Nirala consider advertising or promotional activities to counter the
impact of changing customer behavior?
11. What future initiatives and challenges is Faisal likely to face in terms of cost
management, expansion, and product innovation?
12. How might a well-designed cost information system support Nirala's future
growth and strategic objectives?