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TLE – ICT
COMPUTER SYSTEMS SERVICING

REGIONAL ACHIEVEMENT MEASURE (RAM)

The Project RAM (Regional Achievement Measure) is a

collaborative work of the Department of Education, Region VI-
Western Visayas, West Visayas State University (WVSU), and Iloilo
Science and Technology University (ISAT-U).
Your feedback is highly appreciated. Please send comments
and suggestions to DepEd Regional Office at region6@deped.gov.ph.
Your comments and suggestions are important and highly
appreciated.

REGION VI-WESTERN VISAY

Direction: Choose the BEST answer for each of the following questions.
Shade the circle ( ) that corresponds to the correct answer in
the answer sheet.

1. Henry is a school computer technician and he is expected to perform

maintenance tasks such as dusting of keyboard, cleaning of monitor,
screen, and mouse. How will Henry plan and prepare for these tasks?

A. Purchase new tools and materials for the maintenance of computers

and request for reimbursement from the school.
B. Inventory available tools and materials then schedule a weekly
preventive maintenance of computers.
C. Prepare all the tools available from the computer laboratory and
conduct maintenance during vacant time of students.
D. Ask for laboratory assistants to help maintain all the computers in
laboratories, departments and buildings.

2. Working around electronic devices requires careful selection of tools for

the job. Some tools for computer repair are magnetized and magnetic
fields can be harmful to data stored on magnetic media such hard drive.
Which of the following performs quick simple test for magnetized tool?

A. Touch the tool with a screw if the screw is attracted to the tool.
B. Search for Magnetic Tool App from the smartphone and download it.
C. Look for online video tutorials on how to test magnetized tools.
D. Order magnetic testing tools through an online marketplace or in shops
near you.

3. A small electrical charge that you receive when you walk across a carpeted
room and touch a doorknob is harmless to you but the same electrical
charge passing from you to a computer component can damage it. Which
of the following hand tool will prevent such damage to a computer?

A. Anti-static device
B. Full-body suits
C. Insulating gloves
D. Safety Vest

4. Joana accidentally dropped small screws on the motherboard and she

cannot pick them with her hands. Which tool is best to use for this
purpose?

A. Needle Nose Plier C. Part Retriever

B. Wire Cutter D. Tweezer

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5. A flowchart is used by system analysts to visualize the series of processes
and steps. What is called to the start and end point of the flowchart?

A. Process
B. Decision
C. Connector
D. Terminator

6. Tools and instruments in CSS needs to be guarded against damage. What

will you do to maintain of these tools?

A. Apply used oil to lubricate the tools and instruments.

B. Check for any wear and tear and store them with labels.
C. Place tools and instruments around any strong magnetic material.
D. Grab any brush to remove debris from the surface of the tools.

7. When a pencil is used inside the computers to change setting of switches

or to pry off jumpers can damage the computer components for it contains
lead that can act as a conductor. To avoid such damage, what appropriate
tools should be used by the computer technician?

A. Part Retriever, needle-nose pliers, or tweezers

B. Anti-static wrist strap and anti-static mat
C. Philips head and Flat head screwdrivers
D. Clamps, tong, scissor, clips, binder, and fasteners

8. Working with computer components and electricity may expose someone

to possible electric shock. Screwdrivers are a common hand tool of a
computer technician where handles are covered with materials that can
protect them from electric shock. Identify these types of materials from
the options below:

I. metal
II. plastic
III. rubber
IV. wood

A. I, II, and III

B. I. III, and IV
C. I, II, and IV
D. II, III, and IV

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 9. You are ask by your teacher to check and inspect the computer tools from
the toolbox before the class starts. You discovered that a soldering iron
from the toolbox has exposed wire and crack power cord. What will you
do?

A. Remove the defective tool from the toolbox and clearly tag it with "Out
of service for repair”.
B. Initiate immediate solution to the faulty tool and return it among the
serviceable tools.
C. Inform the teacher about your findings after you have made your initial
repair.
D. Report your findings about the faulty tool in the office of the principal.

10. A tool is a handheld device that aids in accomplishing manual or

mechanical work. Which of the following options below shows safety when
doing tasks that require a handheld tool?

A. Carry sharp or pointed tools in your pocket instead of the toolbox.

B. Consider using a different tool not intended for its purpose if the
appropriate tool is unserviceable.
C. Inspect tools before and after each use to ensure their good working
condition.
D. Work in any available space and physical condition while
accomplishing the task.

11. Routine maintenance of computer tools must be according to standard

operational procedures, principles, and techniques. Select which of the
following considers the welfare of the technicians.

A. Tools and equipment must be regularly maintained so that technicians

can preserve their functionality and efficiency.
B. Preventive maintenance of computer tools can be according to urgency
since computers technicians are responsible adults.
C. Wear and tear is normal so there is no need to check the computer tools
but instead replace them with new ones.
D. Disposing immediately all damaged and defective computer tools
without any check-up or repair for the safety of technicians.

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12. Lucy assemble a newly bought desktop computer. She move her hand
past the razor sharp edge of the chassis which resulted to losing her
chunk of flesh. What type of hazard was described in the given
scenario?

A. Physical Hazard.
B. Biological Hazard.
C. Mechanical Hazard.
D. Electric Shock Hazard.

13. Celestino has a cluttered desktop that looks like the given picture below.
This can pose several problems for him. Select from the options below,
the probable problems that might be experienced by Celestino over time?

I. It will be difficult for the user to find what he or she is looking for.

II. Users will find it hard to place his or her new files when it gets full.

III. No passwords to secure downloaded files to open.

A. I, III
B. I, II
C. II, III
D. III

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 14. Various health problems are associated with the regular use of
computers. Identify which computer ergonomics below will help prevent
eyestrain, stress, and injuries to the wrists, neck, and back.

I. Neck slightly bent and head almost straight.

II. Hands and wrists straight.
III. Eye levels with text on the monitor
IV. Shoulders up, and arms relaxed relaxed at sides.

A. I, II, IV
B. IV, II, III
C. III, II, I
D. III, IV, II

15. If a 10 KB file is stored in a 1 MB folder, then approximately how many

10 KB files can be stored in a 1 MB folder?
A. 105
B. 102
C. 100
D. 98

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For inquiries or feedback, please contact:

Department of Education – Regional Office VI

Duran St., 5000 Iloilo City
Telephone No.: (033)-337-0149
E-mail Address: region6@deped.gov.ph